Dick's Sporting Goods Inc

Revdex.com:
When receiving the 25% off coupon the associate had giving me 1 year and stated that the percentage off would bring me to the same price point for the item I was trying to purchase. After doing simple math, that the associate should have been able to do, the coupon does not do me any good. I would either like the item I purchased or a coupon to bring me to the same $100 saving. The associate had mentioned the it was not in Dick's Sporting goods to offer rain checks, however I had already purchased the item therefore it would not be a raincheck, my order could have been on back order. 
Regards,
[redacted]

1) When I placed my order, the item was in stock and met all requirements for the promotion2) The email I received from Dick's did not state a reason for the cancellation of the item and I did not cancel the order3) If indeed it was cancelled because it was out of stock (as the reply to the Revdex.com stated), it was still listed on their website as in stock on 22 Dec (3 days after placement of my order)I do not consider this resolved.  Thank you for your assistance.

The company gave me a claim number and a person to work with, Angel.  She did not return phone calls and failed to give me a reasonable explanation for the errors.  Attached is a copy of my order on January 27 and the cancellation on February 3.  Angel told me the order was receive on January 31 and was cancelled shortly after.  Simply not true.  I also felt she spoke to me like I was a child.  The offer of $40 off was not suitable.  It appears Dick's website is very infrequently updated as the boots in my size were on their website until the 3rd.  Terrible way to do business.

We apologize for the frustrating online experience Mr. XXXX has experienced when shopping with Dick's Sporting Goods.   Below details our action to assist.Our online Representative spoke to Mrs. XXXX and placed a new order for the merchandise on 12/17/2014 with 2 day shipping. ...

Customer was offered a $50.00 online gift certificate to price match to the original cancelled order.  At this time we consider this matter closed.  We apologize for the inconvenience this caused.Sincerely, Dick's Sporting Goods

Dear Revdex.com, In reviewing this matter, we do show that the order was delivered on Friday, January 30, 2015. Due to the frustration on the customer's part, appeasements were offered. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experience. We are sorry to hear of Ms. [redacted]'s concerns with her treadmill and the service provided by our vendor. If there is ever an issue with a product and its functionality or a potential warranty issue we try our...

best to connect the customer with the manufacturer in the most efficient way possible. The vendor is the true expert on their product and able to resolve technical issues over the phone or in a single visit. We followed up with our vendor to make sure that they were providing Ms. [redacted] the level of service we expect. After her initial call on 8/1/2016, Sole Fitness reached out four more time via phone and email to try and help but received no answer and no call back. They reached out on 8/4 via email, 8/5 via phone and left a voicemail as well as a follow up email and then again on 8/11 via phone. We also followed up with our delivery and assembly company that originally dropped of the item and put it together. According to their records the services were completed to Ms. [redacted]'s expectations and she replied to them on 7/8/2016 confirming this satisfaction. We realize the issue may still be unresolved and we truly want to reach an amenable resolution with Ms. [redacted]. The fastest and most effective approach will be to work with the vendor to trouble shoot the issue or accept services to adjust or repair the problem. She can reach the Sole team by calling [redacted] or by emailing [redacted] If she wishes to discuss the issue further with Dick's Sporting Goods she can reach out on ###-###-####.  Thank you and best regards, DICK'S Sporting Goods Customer Service

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability. We understand our customers’ urgency to have their gift selections shipped on time and without issue and we truly regret...

any disappointment. Due to the popularity and high demand of the online Holiday deals, our site did cancel the order as the units did deplete during the process of validating the payment and order availability. With so much interest in these very special events, product can go quickly in some cases.  Our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail:     What is the "Guaranteed To Get There" (GTGT) promotion?           This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free.      Who will qualify? (Must meet ALL criteria below)     1. If a customer places an order for one or more items starting on:                     o   DSG - Promo Start Date: 12/4/14     2. The item has the "Guaranteed Delivery" icon (a gift box symbol).     3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}).     4. The item was not cancelled as out of stock     5. The item does not arrive on or before 12/24/14.In the various phone and email correspondences made with Mr. [redacted], we made various recommendations for comparable product, as well as offered appeasements including 10% of an item. Due to the level of escalation displayed by Mr. [redacted], we also offered to assist in placing an order with 25% off a future order. He refused all assistance and accommodations offered. Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, In reviewing this matter, we have verified the return, but we do not show where the refund ever processed. We have since processed the refund and reached out to Ms. [redacted] to offer our sincere apologies for the delay. We also offered a 20% promotional offer for her next order due to...

the delay associated with her refund. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr. [redacted] may have experienced while attempting to order the Clam Bigfoot Ice Fishing Shelter on 11.30.14.   It is our desire to ensure each customer has a positive experience shopping...

in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,  DICK’S Sporting Goods is committed to ensuring a positive customer experience.  We regret to hear of Mr. [redacted]’s complaint regarding the November 27, 2014 store visit to our New Hartford, NY retail location. In reviewing this matter, we do show record that Mr. [redacted] filled...

out the 4473 and the status update for this transaction was deemed “delayed” by the Federal Bureau of Investigation (“FBI”).   For the purpose of clarification, all firearm transactions are submitted to the FBI database for a background check. Prior to proceeding with a sale,  DICK’S Sporting Goods awaits a status update to determine if we can proceed with the sale or if it would be denied. The status updates would be either “proceed,” “cancel,” or “denied.” There is not a “void” status.  If the waiting period upon receiving a “delayed” status exceeds 30 days, DICK’S Sporting Goods must then void the transaction as regulated by the Bureau of Alcohol, Tobacco and Firearms (“ATF”).  Once the transaction is voided, the customer can resubmit their 4473.  We want to take this opportunity to express our sincere apologies that the time line was not properly communicated to Mr. [redacted].  For this inconvenience, our office will issue a $50 gift card. We understand that this does not make up for the lack of communication, we do hope that we can restore Mr. [redacted]’s confidence in another purchase.  Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards,DICK’S Sporting Goods

Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] may have experienced related to an order cancellation.DICK’S Sporting Goods is committed to ensuring...

a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time. We understand our customers’ urgency to have their gift selections shipped on time.Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. Our office will issue a $20.00 gift card for the inconvenience. We understand that this does not make up for the service issues over the holidays however, we hope that we can restore Ms. [redacted]'s confidence in another purchase.  Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com,We are very sorry to hear of Mr. XXXX's experience at our store.  There are times when customer's identify a pricing discrepancy on merchandise in our store and our associates should work with our customer to explain proper pricing and update any incorrect signage or product...

tags.  We are focused on continuous improvement so we will work directly with the store sharing this feedback and paying close attention to pricing and tags as merchandise is moved and updated on our shelves. We would like to extend a $10.00 Bonus Certificate to Mr. XXXX for the disputed price.  He should receive this in 7-10 business days at the address he provided on the complaint.  We appreciate receiving this feedback so we can improve the shopping experience for our customers in the future.Sincerely,Dick's Sporting Goods

I dont buy this statements, This seems like a common practice. How appolizing help the pain we have to go through. Same thing happened 18 months back and now again same thing is repeated. So everytime they cannot apologize. Some strong action is expected. I am not convinced with this statement expect more from the business.

Dear Revdex.com,  We have reached out to Mr. Stern and successfully worked to bring this matter to a satisfactory resolution.  Thank you,Dick's Sporting Goods

Dear Revdex.com,We apologize for the frustration and delays in processing a credit for Ms. XXXXX's order.Our records indicate that Ms. XXXXX was credited on 1/2/2015 in the amount of $333.88. We sincerely apologize for the delays associated with this credit.  If we can be of further assistance,...

please feel free to contact our Corporate Customer Service office at ###-###-#### Sincerely,Dick's Sporting Goods

It was our understanding that this complaint was resolved.  Our online Customer Service Supervisor contacted the Ms. XXXXX directly on 2/3/2015 to clarify if further resolution was needed to resolve this complaint.  The Ms. XXXXX confirmed that all of the concern was worked out approximately 2 weeks ago and is resolved.Thank you for allowing us to further investigate this matter.  If Ms. XXXXX would need to discuss this further she is advised to contact our corporate customer service team directly at ###-###-####.Sincerely, Dick's Sporting Goods

Dear Revdex.com,Our office has successfully worked to bring this customer to a satisfactory resolution. Thank you and best regards,DICK'S Sporting Goods

Simply sending a canned message about the fine print doesn't resolve this compliant for me.  I would like to know where I could have located those stipulations mentioned in the response from the company.  On the website and my screen shot I sent, I didn't see anywhere I could click or be directed to to view those stipulations.  It is easy to email stipulations after a promotion ends but this type of false advertising really needs to stop and being more  transparent needs to begin.  Where could I have located this information before I was purchasing the jacket?  As I said I didn't see any link or anywhere they directed me to state those stipulations.  Thank you.

We are sorry to hear of Ms. XXXX's shopping experience.  We are committed to providing a well-merchandised sales floor with clear signs relating to pricing and promotions.  Our associates throughout the day are recovering products that have been relocated or have been...

placed back on wrong shelves to its specific location to hopefully eliminate any pricing confusion or discrepancy.  There are times product is discovered by customers in locations where the pricing is specific to another product, and at a lower price point.  In such a situation our staff and managers will assist with identifying the correct pricing and product description on the shelf label.  On 4/29/2015 our store manager contacted Ms. XXXX to discuss her experience at our store.  The manager addressed the issue and said the conversation ended positively.  Our manager is sending an appeasement card to Ms. XXXX for the confusion and inconvenience.  Ms. XXXX accepted and we will continue to monitor these types of complaints to prevent similar situations in the future.We thank Ms. XXXX for bringing this matter to our attention so we could investigate this situation with our store.Sincerely,Dick's Sporting Goods

Dear Revdex.com,   DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the delay in processing Ms. [redacted]’s refund. Due to post-holiday demand with return and / or refunds, our refund processing center was over...

capacity and behind. However, our records do indicate that the refund of $31.76 was refunded to a replacement gift card which was mailed directly to the customer on 2/13/2017 and was delivered on 2/17/2017.   Again, we apologize for any delays and any inconvenience regarding this situation on behalf of DICK’S Sporting Goods.   Thank you, DICK’S Sporting Goods