Dick's Sporting Goods Inc

I placed my order on Dec. 19. On Dec. 22, I was told in online chat that the item should have a tracking number by "end of day" and should still arrive by Christmas (see attached). It did not, and I received no communication about my order until Dec. 27, when it was cancelled. I do not accept the validity of a "free by Christmas" guarantee that can simply be labeled as "cancelled" two days AFTER CHRISTMAS, and then say it doesn't fit the criteria of the program. This is false advertising, and especially offensive as the item is still available on their site, and there was no valid reason to not ship it out to me as was promised.

Dear Revdex.com, We regret to hear of Mr. XXXXX's frustration with the delivery of his order. The order was processed in 3 business days (which is within expectations) and left the facility on 9/2. Today is the 8th business day since it was shipped and it set to delivery by FedEx by the end of day...

today, 9/15. It appears by the tracking that the delay was with the carrier. If Mr. XXXXX has any additional questions he can reach us at ###-###-####. Sincerely,Dick's Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any misunderstanding or inconvenience regarding our promotional offers. DICK’S Sporting Goods does reserve the right to include terms and conditions with any...

promotional offer or coupon. Specifically, when the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail:     What is the "Guaranteed To Get There" (GTGT) promotion?This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free.      Who will qualify? (Must meet ALL criteria below)         1. If a customer places an order for one or more items starting on:                     o   DSG - Promo Start Date: 12/4/14     2. The item has the "Guaranteed Delivery" icon (a gift box symbol).     3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}).     4. The item was not cancelled as out of stock     5. The item does not arrive on or before 12/24/14.In reviewing Mr. [redacted]'s order specifically, the item he is requesting reimbursement for due to arriving on or after 12/24/2014 did not quality for the "GTGT" promotion as it did not display the "Guaranteed Delivery" (a gift box symbol) icon.Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, We regret to hear of Mr. XXXXX's dissatisfaction with his online order experience. I have reached out to Mr. XXXXX and we have reached a mutually agreeable resolution. If Mr. XXXXX has any additional questions he may reach us at 877-846-9997. Sincerely,Dick's Sporting Goods

Dear Revdex.com,We apologize that Mr. XXXX was having a difficult time finding the SKLZ Pro X Triple Tee advertised in our Baseball/Softball catalog.  We realize this makes for an inconvenient and frustrating customer experience.On 3/4/2015 a Dick's Sporting Goods Customer Service Representative spoke...

directy with Mr. XXXX detailing our action to resolve his complaint.  We have located the SKLZ Pro X Triple Tee in one of our stores that will ship it directly to Mr. XXXX's local store for purchase.  It should take approximately one week to arrive at Mr. xXXX's local store.  Mr. XXXX was concerned that he would not be able to use an expired coupon towards this purchase however, we have agreed to honor it due to the product not being available to purchase when the coupon was valid.  We also assisted with adding Bonus points to his ScoreCard account for this purchase.  We thank Mr. XXXX fo his continued patience while we worked toward an agreed upon resolution.Sincerely, Dick's Sporting Goods

Dear Revdex.com,
Our office has successfully worked to find a satisfactory resolution for Mr. [redacted].
Thank you,
DICK'S Sporting Goods

Dear Revdex.com,
We have reached out to Mr. [redacted] and successfully worked to bring this matter to a satisfactory resolution.
Thank you,
Dick's Sporting Goods

Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr. [redacted] may have experienced while attempting to order the Clam Bigfoot Ice Fishing Shelter on 11.30.14.   It is our desire to ensure each customer has a positive experience shopping in...

our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,   We have reached out to Mr. Dubina and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

I understand a hold placed on a pending order. However, this order was never confirmed. In addition,  the hold was for three times the original amount. I am a college student and not having access to my funds for five days for merchandise I didn't receive seems to be an unfair business practice. I have called Dick's Sporting Goods on several occasions without any help. The last time I was told the hold would drop is Monday evening. It is Tuesday and the funds are still unavailable.
Regards,
[redacted]

Dear Revdex.com, We regret to hear of Mr. XXXXX's dissatisfaction with his scope purchase and the interactions following. We contacted Mr. XXXXX and reached a mutually agreeable resolution. If Mr. XXXXX has any additional questions he can reach us at ###-###-####. Sincerely, Dick's Sporting Goods

Dear Revdex.com, We regret to hear of Ms. XXXXX's dissatisfaction with her experience trying to use a coupon at our store location. We are happy to assist further and reached out to Ms. XXXXX by phone on 5/23 and 5/25 and left messages, and also by email on 5/26 with no response up to this point. If...

Ms. XXXXX wishes to speak further we can be reached at ###-###-####. Sincerely, Dick's Sporting Goods

Dear Revdex.com,We apologize for the delays associated with rectifying Mr. XXXX's situation.  We have identified that the reason Mr. XXXX received the wrong bike on the original order and multiple reship attempts, was due to a UPC Ticketing error.  We have since resolved the issue and have...

the correct item available for shipment. Our Online Customer Service Team has been trying to reach Mr. XXXXX to finalize the shipment but we have been unsuccessful in connecting with him.  We have also followed up with an email instructing Mr. XXXX with a point of contact to resolve.  We look forward to hearing back from Mr. XXXX so we can close this matter as resolved.Sincerely,Dick's Sporting Goods

Dear Revdex.com, We have reached out to Mr. [redacted] to assist and resolve his concerns. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,Dick's Sporting Goods is committed to ensuring a positive customer experience.  We regret to hear of Mr. XXXX's complaint regarding a recent transaction.We would like to clarify some information presented on our receipt in hopes to resolve this matter.  The Item was buy 1 get 1...

50% off.  The original price of the item was $19.99.  The second one being half off rang for $9.99 totaling $29.98.  On the receipt underneath each item "RP" indicates the "return price".Since Mr. XXXX purchased two kettle bells that were originally $19.99 and the promotion was BOGO 1/2 off, Mr. XXXX purchased 1 at $19.99 and received the other for $9.99.  If the customer decided to return the items, he would receive $14.99 for each item as the "RP" indicates (which would equal, 29.98)We hope the above information clarifies the information printed on our receipt.  If Mr. XXXX has further questions regarding his transaction he can contact our Corporate office directly at 1-866-677-4771.Sincerely, Dick's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10356920, and have determined that this does not resolve my complaint.

If this was only good until the 5th of December they should not still be advertising this on television on the 8th.  I checked with the sales person before I purchased the gift certificate.  The points have been added to my account after talking to 5 different people but will not be available until Feburary 2016.

Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. It is important to express that DICK’S Sporting Goods regrets any misunderstanding or confusion regarding Mr. [redacted]’s order for commemorative coins. DICK’S Sporting Goods is committed to ensuring a...

positive and friendly online shopping experience and we certainly understand the needs of a customer to be able to access accurate product information on our site. After speaking with Mr. [redacted] we reached an amenable resolution regarding the product information and price. We are confident that he was satisfied and the issue was resolved. Thank you and best regards, DICK'S Sporting Goods Customer Service

I request that you honor the price and transaction as you would a retail location. If a retail store had a similar incident, it would not simply tell the customer "sorry, even though it is our mistake, you're out of luck." I've been waiting cor this to be resolved as patiently as I can.
Regards,
[redacted]

Dear Revdex.com,
DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr. [redacted] may have experienced while attempting to order the Beats by Dre Studio Wireless Headphones on December 1, 2015.
It is our desire to ensure each customer has a positive experience...

shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”
“We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”
Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.
Thank you and best regards, DICK’S Sporting Goods