Dick's Sporting Goods Inc

Dear Revdex.com,DICK'S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]'s concerns with our return policy for ammunition.We make every effort to ensure that our customers know that firearms and ammunition are final sale before making a purchase and...

post signs around each firearm counter and print the policy on each receipt as well. Given that the ammunition was opened, used and partially traded/given away, it cannot be returned to the store. The manager offered a % discount for his dissatisfaction and our offices extended him a partial refund on top of this offer as a good will gesture. We feel the policy was made clear and our store offered reasonable compensation for his dissatisfaction. If he should wish to speak with someone or accept this offer, he can reach our team on ###-###-####. Again, we regret any misunderstanding or inconvenience regarding this situation. Thank you and best regards, DICK'S Sporting Goods Customer Service

Dear Revdex.com,
We want to take this opportunity to express our sincere apologies for the poor experience and delays associated with Ms. [redacted]'s order. Please know that all service opportunities have been addressed with all parties involved.
We have processed the refund to the original form of...

payment.
Again, we truly apologize and value your patronage.
Thank you and best regards,
DICK'S Sporting Goods

Dear Revdex.com, Both orders placed by Mr. [redacted] were for the "Clam Bigfoot Ice Fishing Shelter." Mr. [redacted] was notified of the unfortunate need to cancel the orders. As disclosed on our website, "In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s)."Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com,  It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr. [redacted] may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that...

information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.  We regret any misunderstanding or inconvenience regarding our promotional offers. DICK'S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon. If...

you go to our website, www.dickssportinggoods.com, scroll to the bottom of the page, you will see a link called “Promo Exclusions” on the left side.  If you click there, you’ll see the brands and also a few general categories of merchandise that we are not able to include in our general promotions. These brands are very competitive and do not allow licensed retailers of their merchandise to discount their products. Again,we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK'S Sporting Goods

I still feel the spirit of the advertising on Dicks Sporting Goods website was false marketing and very bad customer service.  Regardless if their technology is unable to provide quality service.  The agreement on their website was if I paid for rush shipping, found an item in stock and ordered before a set date, the item was free.  There was no client facing print indicating that if Dicks Sporting goods was "too busy" to pack your item in time, they can just cancel the order the day before Christmas, and be exempt from their advertising posted on their website.In my case they also did send me an email confirming the item was IN STOCK and being made ready to ship.In my business this would be the same as me telling as client that we could assist them in 24 hours or the service is free.  However I then call them at the 23 hour and say, sorry we have to cancel your service because we are too busy.  And then expect to not provide my advertised agreement.  If only life worked like that.I understand that they likely had fine print posted somewhere, but I Want this issue posted on Revdex.com for everyone to see that they routinely mistreat customers and use false marketing tricks.

Dear Revdex.com,We are very aware of Ms. XXX's situation with the Sole F80 Treadmill.  Multiple Representatives have been working diligently to assist with a resolution for Ms. XXXX.  We understand her frustration and want to update all parties on where this issue stands and what action DSG has...

taken to resolve.On 5/16 our Corporate Customer Service agent contacted Ms. XXXX and provided 3 options to move forward.  Ms. XXX could return for a full refund, we could assist with a swap out of the damaged unit and exchange it with a new, or she could move forward with a repair and have parts ordered and a tech come to assess and fix the damage.  The customer agreed to the swap out option.  We set up a 5/28 date for the item to be swapped.  When contacting the Ms. XXX to confirm the date that date would not work with her schedule.  She listed off several dates and times that she wanted us to accommodate.  A date was scheduled for 5/29.  The customer called in to report that the swap did not happen.  In researching with our service provider the technician assigned to the swap requested the appointment be rescheduled because there was heavy rain the day of the appointment and was concerned with the unit getting damaged during transport.  Our service provider has rescheduled for Saturday June 6th at 8:00 a.m. and offered a $100 gift card appeasementDSG has also offered Ms. XXXX a $120 gift card.  Instead - the customer requested 10% off her total purchase to be credited.  We authorized a credit of $240.00 and we are still moving forward to do a full swap for a new unit with Delivery and Assembly.  In addition, dissemble the old unit and return it to the store.  The customer requested a check in the amount of $240.00 because she paid her credit card balance in full. We are working with our credit card partner to process a check once Ms. XXXX's payment posts to the account.  DSG is also obtaining an exchange receipt for the NSPP Protection Plan.  Our last contact with Ms. XXXX was on June 1st after receiving her voicemail from May 29th.Ms. XXXX's frustration is certainly warranted but we are doing our best to try to get this matter resolved as quickly as possible.  There are some factors that have delayed this process through our service provider and scheduling.  We feel our compensation efforts are fair and want to continue to see this matter to the end.  We have stayed in continuous contact with Ms. XXXX at the corporate office and sincerely apologize that this has turned into such an ordeal.  We are certainly invested in continuous improvement and will use this experience to learn from to help prevent another similar occurrence.We recommend Ms. XXX continue to work directly with Corproate DSG at ###-###-#### for further assistance as we have all the documentation recorded.Sincerely,Dick's Sporting Goods

Dear Revdex.com,   We have reached out to Mr. [redacted] and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dear Revdex.com,  We apologize for any delay in reconciling the refunds owed to Mr. [redacted], but additional research was needed to resolve this matter. Our records indicate that all refunds have since been processed. Thank you,DICK'S Sporting Goods

Dear Revdex.com,  DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience and disappointment that Mr. [redacted] may have experienced in follow up to a recent online order. It is our desire to ensure each customer has a positive experience shopping in our...

stores and online. In reviewing Mr. [redacted]'s order, the order was cancelled, as units in this size ordered did deplete during the process of validating the payment and order availability associated with sizing.  Again, we regret any inconvenience and disappointment regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods

We are truly sorry to hear of Mr. XX's experience with receiving a credit back to a gift card used to place an order online.  Our corporate team reached out to Mr. XX by email to inform him that the credit of $298.65 was placed back on the original gift card (used for Order [redacted]) on...

2/16/2015.  If Mr. XX does not have the original gift card in his possession, we have offered to transfer that credit to a replacement card and overnight it to his address.  We apologize again for the inconvenience.Sincerely, Dick's Sporting Goods

Revdex.com:
I would like an exchange for a defective product

Dear Revdex.com, We again would like to express our apologies for any disappointment in Mr. [redacted]'s order cancellation. However, as outlined in the GTGT terms and conditions, his order does not qualify for the promotion.  Again, our office did attempt to make up for the disappointment by offering Mr. [redacted] a 25% discount on a comparable item, but he refused any assistance we attempted to provide. Thank you and best regards, DICK'S Sporting Goods

I did speak with a representative on 12/18/2014 to resolve the issue after spending several hours total on the phone and multiple calls, the representative placed my order over the phone stating this was to ensure the order went through and that all of my items were in stock and would arrive at my home by 12/22/14. I just recieved a notification today 12/19/14 that one of the items will not be shipped with the others, so the time I spent be insured that my items were instock and would arrive by 12/22/14 was wasted. I still am waiting for the previous transactions that were rejected by DIcks to be released back to my card. I currently have over 500.00 being held by Dicks. I spoke with the credit company and they said they are awaiting the release they welcomed a DIcks representive to call them to resolve. I discussed this with a Dicks supervisor and they were unwilling to call and said it can take up to a week. SO my money is being held, yet I have recieved no product or services for this money and it was DIcks system that rejected the orders. I am unsatisfied with the resolution.

12/15/2014Revdex.com Complaint # [redacted]Dear Revdex.com,We are sorry to hear Ms. XXXX did not receive the 10% discount when signing up for email updates with Dick's Sporting Goods.Dick's Sporting Goods customer service team has sent an email directly to Ms. XXXX.  In this email is a promotion code for...

10% off her next online order.  We have also registered her email address to our mailing list to receive future emails with us.  We apologize for the inconvenience Ms. XXXX had on our website.  We have shared this feedback with our technical support team.Thank you for giving us the opportunity to investigate this complaint.Sincerely, Dick's Sporting Goods

Dear Revdex.com,
We have been attempting to reach Mr. [redacted] in order to assist in this matter; however, our attempts via phone and email have been unsuccessful. We will continue to attempt to reach Mr. [redacted] in order bring this matter to a satisfactory resolution.
Thank you,DICK'S Sporting Goods

Dear Revdex.com,We are very sorry to hear of the disappointing experience Mr. XXXXX encountered with his recent online order with Dick's Sporting Goods.It appears that there was miscommunication provided by our Representatives regarding what happened with this order.  For clairification, the order was...

never cancelled.  If the order cancelled the customer would have never been charged.  In researching Mr. XXXX's order, it shows that we sent the merchandise out UPS from our warehouse on 3/24/2015.  The tracking never updated meaning it got lost in transit and never scanned at the UPS Hub.  When Mr. XXXX contacted us to inquire about his merchandise he was given the wrong information.  Our team should have assisted with a reship of the item once it was identified as lost in transit or processed a credit for Mr. XXXXX.On 4/2/2015 Mr. XXXX's account was credited the total amount of $86.89 to the original form of payment.  We have also granted Mr. XXXX's request to be removed from our Scorecard program and further promotions.  Though we can't control the lost merchandise in transit we do want to sincerely apologize for the wrong information Mr. XXXX received regarding his order and feel very badly that as a result we lost a customer.  Sincerely, Dick's Sporting Goods

Dear Revdex.com, In reviewing this matter, Mr. [redacted] contacted our office on December 22, 2015, and we offered a resolution in which he accepted. It is important to note that we also explained that while it is our goal to keep our stores well stocked with the merchandise most in demand by our...

customers, it can be difficult to judge the popularity of any particular item. As disclosed in our advertisements, "Firearms and Ammunition are in-store only and limited to stock on hand. Quantities vary by store"  Thank you,DICK'S Sporting Goods

Dear Revdex.com, Please know that we regret any inconvenience or disappointment that Ms. [redacted] may have experienced related to her online order, which resulted in a cancellation of one of the three items ordered. DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that Ms. [redacted] experienced during the Holiday season. With so much interest in these very special events, product can go quickly in some cases. In reviewing this matter, the order did not qualify due to not meeting two of the terms and conditions listed for the GTGT promotion:- The Licensed apparel was not advertised as a GTGT item. Items that qualified displayed the "gift box symbol," as outlined with the promotion details. - The order was cancelled as out of stock. Thank you,DICK'S Sporting Goods

Dear Revdex.com,We are sorry to hear that the wrong price was communicated to Mr. XXXX at our store.  As a licensed firearm dealer we must comply by completing and receiving an approval on the background check before we can proceed with a firearm sale.  Before the pricing confusion, we were...

following our policy to run the background check.Since the customer decided not to transact with our store once the correct price was identified (and the background completed) we can not cancel or request that these documents be destroyed.  They are completed electronically at the store before we are allowed to proceed.  We truly apologize that the store miscommunicated the price.  The details indicated that the manager got involved to clear up the confusion and present the correct price.  Mr. XXXX decided not to proceed with the transaction and we are sorry to hear we lost this sale.  If customer would like to discuss this further, we encourage him to contact our Corproate Customer Service Team at ###-###-####.  Sincerely,Dick's Sporting Goods