Dick's Sporting Goods Inc

Review: On May 27, 2016 I purchased a set of golf clubs from Golf Galaxy owned by Dicks Sporting Goods. I was not able to view the clubs as they came boxed up from the back; however, the attendant informed me that they were from the show wall but he inspected them and said the clubs were good. On May 28, 2016 I called the manager Chris and explained that one of the clubs had a large dent in them upon opening the box. He told me he would call me back. On May 29, 2016 I never heard back from Chris so I called him again and he told me he would find a replacement and ship it to me for free and I can exchange my damaged club since I lived so far away. On June 3 I called to see if a club had come in but one hadn't. He informed me on June 16, 2016 of which I have a recorded voicemail from Chris stating that he would mail me the club that day and I would have it within the next few days; however, a club never arrived. The club has yet to be replaced and Chris, the manager has yet to make good on his promise almost 60 days later.Desired Settlement: I want a refund of $250.00 for the cost of replacing the club + $100.00 now for time wasted and stress over an expensive golf club order or I want my entire set refunded and returned. I just want an operational golf set. I have had a golf set since the end of May that I have not used because of this ongoing issue. This has been a huge hassle and stress and I haven't been able to play golf since the end of May now.

Review: I order pair Nike tennis shoes from dicks.com. About an hour after I order I realize I used the wrong debit card. I called right away to cancel the order. I was assured that the order was canceled that my card would not be charged. The fail to tell me the authorization hold would stay on my account for 7 days. Now with the authorization hold, I have been charged fee after fee from my financial institution . If I knew that hold would be on that long I would have just kept it on the original card.Desired Settlement: I think the store should give some credit after my bank has charged me 107 dollars in fees which is more the shoes cost in the first place

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience. We would like to extend our sincerest apology for any inconvenience that Mr. [redacted] may have experienced in follow up to an order placed on our site. It is important to not the following as it pertains to authorization holds: The payment amount is authorized and held by the customer’s financial institution at the time the order is placed to confirm the card is valid. A customer will only be charged for their purchase when the item has been shipped or has been picked up in store if using the Buy Online, Pick Up in Store program. Authorized and held amounts will not be available for other purchases. In the event the order is canceled, the authorization hold will expire in accordance with the terms of the customer’s bank or financial institution, typically within 3 to 5 business days. Again, we apologize for any inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods

Review: I was using a coupon from merchant ($20 off with purchase $100 more with expiration date 5-20-16) on 5-14-16 at merchant's Cerritos store in California, the store refused to accept the coupon citing "Dick's" never sent this coupon out and claimed the coupon was fake, even the coupon has their name on it. This coupon carried a number "[redacted]" under its barcode. After further investigation and the information from the internet, this was authentic coupon from Dick's, rather "FAKE" as the cashier from the store told me. I am reporting false advertisement from the merchant because they refuse to honor the discount with their own coupon.Desired Settlement: Dick's refunds me $20 of my purchase of $100+.

Business

Response:

Dear Revdex.com, We regret to hear of Ms. XXXXX's dissatisfaction with her experience trying to use a coupon at our store location. We are happy to assist further and reached out to Ms. XXXXX by phone on 5/23 and 5/25 and left messages, and also by email on 5/26 with no response up to this point. If Ms. XXXXX wishes to speak further we can be reached at ###-###-####. Sincerely, Dick's Sporting Goods

Review: On Friday, July 15th at 4:55p.m., I had an opportunity to speak with Mr. M[redacted], supposedly an appointed supervisor, with the phone orders. I called b[redacted] related to a discrepancy with a "Take $10 off coupon Your Purchase of $50 or more in-store or online" including an online code. At the time the order was initially placed, I was informed I could not use the coupon that was sent to me via email for being a loyal Dick's Sporting Goods Customer. I am appalled by the arrogance of Mr. M[redacted] by his statement, after I had requested to speak with a GM or Executive Leadership team, that "they [the Executive Leadership Team] has no control with what we do here" in honoring the DSG promotional coupon. My understanding of business operations that there are senior level managers over mid-level managers. I was not granted to speak with a senior level manager as requested, because Mr. M[redacted] alluded any member of the Executive team would "call me b[redacted]." After intense verbal interaction with Mr. M[redacted], I took a more productive option to politely end the call with Mr. M[redacted]. I am devastated by the false advertisement of DSG's promotional coupons that are not redeemable over the phone at time of purchase. Yet the in-store accepts the $10 off coupon without any hassle. I am perturbed by the outcome with your online (over the phone)staff and supervisor.Desired Settlement: My desired expectation is for DSG to grant me with using the $10 off coupon on my recent order (ORDER NUMBER:

4654600245). For the hardship and anguish this has caused me I expect DSG provide your staff with professional training in the areas of customer service. As a result, Mr. M[redacted], missed the mark at ensuring the customer with satisfaction today. I expect that appropriate action be taken to ensure my expectations are met.

Business

Response:

7/20/2016Dear Revdex.com Thank you for allowing us the opportunity to review this complaint. We are so sorry for the frustrating experience and we want to Mr. XXXXX that we have taken the appropriate steps to coach the representative involved and ensure they follow the proper escalation protocol when requested.Mr. XXX was contacted on July 18th and advised that a credit for this promotion would be applied to his order. We are very sorry that it had to get to the level of filing a Revdex.com complaint to get to this resolution the customer accepted. We consider this matter resolved. We apologize for the inconvenience. Sincerely,Dick's Sporting Goods

Review: I purchased a Nishiki bike from this store on April 17. Immediately after, I had problems with the front derailleur. When I walked the bike out of the store the front derailleur was not fixed right and the gears would not shift. The front tires also rubbed against the disc brakes. Within the week, I took it back and someone adjusted the derailleur screws and could not find the problem with the front wheel. I had to take it back again, and this time a bike tech took a look at the derailleur and adjusted screws again and tried to fix the problem with the wheel. However he could not successfully fix either and the gear still does not shift when going uphill and the wheel still rubs against the disc brake. Took it in again (3rd time). They had told me prior to the third visit that they would do an even exchange. However, when I went it, it was denied. Nonetheless the store called me saying that this time they fixed the wheel and the derailleur has no problems. The derailleur only has a problem when going uphill. On flat surfaces it is okay. But this is a mountain bike which doesn't perform as expected going uphill and can lead me to getting a fatal injury. They can't test this in the store and I also don't know how long their fixed wheel will be ok before rubbing against the disc brake. They apparently fixed it on my second visit. On a $449 bike I have had to go in 3 times within the first 40 days. This piece is a lemon. I expect Dick's to do an even exchange or refund me the full price. (in the meantime I will collect the bike from the store but not use it until I hear back from Dicks's on this complaint)Desired Settlement: I would ideally want a full refund on this bike. If not, then a swap. I do not want to keep going back to the store multiple times to fix problems after buying a $ 400 bike. It has been 3 trips to the store after buying a $400 bike

Business

Response:

Dear Revdex.com, We regret to hear of Mr. XXXXX's frustration with his purchase and our return policy. We made contact with Mr. XXXXX by phone and reached an amenable solution. If he has any further concerns he can contact our office at ###-###-####. Sincerely, Dick's Sporting Goods

Review: On 9-5-2016 I purchased an used treadmill from Dick's Sporting Goods. I was told at that time that the power cord was missing, a replacement had been ordered and the new power cord was expected in a day or two. After waiting a few days, I called Dick's because the cord had not arrived. From then until the 9-19-2016 all I was told was that the cord was on order and had not arrived. They had no tracking information and as far as I know, no proof the cord had even been shipped. On the 19th, I was told that it could take 6-8 weeks for the cord to arrive. I contacting Dick's customer and was told just to wait. I feel I was deceived for two weeks about the status of the replacement power cord. I have only their word for it that it has been shipped even now, and I believe that asking a customer to wait 2 months after being told the cord would be in 2 days is unreasonable. I am forced to order my own cord if I want to actually use the treadmill they sold me or wait for an indefinite amount of weeks on the hope that the cord that Dick's says it ordered will ever arrives. At this time, since I have never been able to plug it in, I do not even know for sure that it actually works.

Product_Or_Service: treadmillDesired Settlement: DesiredSettlementID: Refund

I want an apology from Dick's for what I consider very poor customer service and I want a refund immediately for the price of a power cord which I will purchase from Ebay. They are sold there for $20, which includes shipping.

Business

Response:

Dear Revdex.com, We regret to hear of Mr. XXXXX's dissatisfaction with this experience purchasing a treadmill from our store location. We have contacted Mr. XXXXX and together we reached an amenable resolution. If he has any further questions he can call our office at ###-###-####. Sincerely,Dick's Sporting Goods

I placed an order online and after a week I had not heard anything back. I reached out to the 24/7 chat line and they checked on my order. They told me that the item I ordered was now out of stock and the order would be cancelled or would be placed on back order. Considering the item was a sale item, I do not think the item will be placed back in stock. I asked and the person said maybe, but then let me know that I would be expected to pay full price for the item if it was placed back in stock. Poor customer service and not very helpful. I doubt I will be ordering from this business ever again.

Review: I was given a delivery time between 2-6 pm on Saturday May 21st. No one arrived during that period to deliver my treadmill nor did anyone call to tell me they weren't arriving. I called the delivery company and was told it would be delivered on Sunday but was not given a time frame.

After waiting for arrival all day Sunday May 22nd I called the delivery company and was told that it would not be arriving that day either. I was then told that it would be a further five days before my treadmill was delivered. A full two weeks after I made the purchase. I still have not received confirmation of exactly when my item will be delivered.Desired Settlement: I just want my item to be delivered in a timely matter when I'm at home during the week (after 5 pm).

Business

Response:

We are truly sorry to hear of Mr. XXXX;s experience with the delivery of his treadmill. We certainly understand his frustration and want to get this resolved as quickly as possible. Below is the timeline of appointments, cancellations and rescheduled appointments through GoConfigure our D&A partner. It appears that the customer is scheduled for 6/7 between 5-9pm. * 5/15 order submitted self scheduled for 5/21 * 5/17 time window entered by tech for 10am-2pm * 5/17 customer refused apt order rescheduled for 5/21 2-6pm * 5/21 customer called in for tech's ETA * 5/21 order rescheduled for 5/22 2-6pm * 5/22 customer called and message left advising tech needed to reschedule * 5/22 customer called in to inquire why the order being rescheduled * 5/22 order reassigned to new tech * 5/23 order scheduled for 5/27 3-7pm * 5/27 tech arrived at the store box was damaged the customer refused D/A no other product available * 5/28 order scheduled for 6/1 10am-2pm * 5/30 order rescheduled customer requesting after 5pm time window * 5/31 order scheduled for 6/6 9am-1pm * 6/1 customer called in to request order be rescheduled need after 5pm * 6/2 order scheduled for 6/7 3-7pm * 6/6 time window pushed back per customer's request 5-9pmThe customer is also being offered an appeasement for the inconvenience and delays. We certainly strive to exceed customers expectations when offering Delivery and Services at our stores. We certainly take this feedback seriously and want to prevent tech cancellations as much as possible. We understand that is not always our control but we do our best to reschedule and accommodate the needs of the customer first. We are so sorry to have disappointed you with this delivery and hope to improve for the future.Sincerely,Dick'S Sporting Goods

Review: I purchased a Sole Treadmill from Dick's Sporting Goods on 6/28/2016 for 1,179.99 dollars and I paid 120.00 dollars to have it delivered and assembled which they did on 8 July 2016 on 18 July 2016 the treadmill would not power on. I called the store where I bought it and explained my problem. I was directed to the warranty service department and talked to someone who stated I would have to call Sole because it was their treadmill. I called Sole and was told to call whoever installed it because only the power light came on. I then called the following number ###-###-#### and talked to Paul and was told they would have a Sole technician call me and set up a time to come fix the treadmill and that someone would call me. I never received a call and when I called back on August the 1st or second I was told that I would have to call Sole myself. I called Sole and they told me I would have to troubleshoot the treadmill by unscrewing something to get to some panel and when I said I was not comfortable doing that (hence having someone install it) I was told by Sole that they would not send anyone out until they new what parts to order.They were not going to send anyone out just to "Look" at it. I then decided enough was enough and wanted to return the treadmill. I was told that I had to bring this very large and expensive treadmill back to Dick's myself and I would not get a refund on the delivery and installation. I do not have the means to get the very large and expensive garage decoration back to Dick's Sporting Goods( hence paying for delivery) I want the people to come out in a timely manner and pick up this treadmill and take it back.Desired Settlement: I would like a refund of the first payment I made and I want Dick's Sporting Goods to pick up the treadmill and take it back without charging me.

Business

Response:

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experience. We are sorry to hear of Ms. [redacted]'s concerns with her treadmill and the service provided by our vendor. If there is ever an issue with a product and its functionality or a potential warranty issue we try our best to connect the customer with the manufacturer in the most efficient way possible. The vendor is the true expert on their product and able to resolve technical issues over the phone or in a single visit. We followed up with our vendor to make sure that they were providing Ms. [redacted] the level of service we expect. After her initial call on 8/1/2016, Sole Fitness reached out four more time via phone and email to try and help but received no answer and no call back. They reached out on 8/4 via email, 8/5 via phone and left a voicemail as well as a follow up email and then again on 8/11 via phone. We also followed up with our delivery and assembly company that originally dropped of the item and put it together. According to their records the services were completed to Ms. [redacted]'s expectations and she replied to them on 7/8/2016 confirming this satisfaction. We realize the issue may still be unresolved and we truly want to reach an amenable resolution with Ms. [redacted]. The fastest and most effective approach will be to work with the vendor to trouble shoot the issue or accept services to adjust or repair the problem. She can reach the Sole team by calling [redacted] or by emailing [redacted] If she wishes to discuss the issue further with Dick's Sporting Goods she can reach out on ###-###-####. Thank you and best regards, DICK'S Sporting Goods Customer Service

Review: I took my daughters bike in about 5 months ago to have the chain replaced, I called before to make sure that they had someone there to do that and they said he would be in at 3pm. We took the bike in to the Dicks Sporting Goods in Broken Arrow and it was before 3 so the person that works on the bikes was not there yet so another gentleman said we could leave it and check on it in a few hours, he wrote our information down in a book and we left, we called back later that day and the bike mechanic said that he was going to have to order some part for the chain because they did not have that in, we kept checking back several times with different people at the store and they could not find my daughters bike, we have several witness' that heard the conversation and witness' to the bike drop off, the last to be Manger Marcus H[redacted], he had only been at the store for about 3 months and he looked for the bike and its no were to be found, all I want is for a replacement bike, they lost my daughters bike, I am not wanting an expensive replacement but I want a bike to fit my 13 year old girl! I turned to the Revdex.com in hopes that someone might be able to help instead of telling us to call back later, this is all we seem to get from this store, summer is almost over and its sad a store loses a 13 year old bike and won't do anything about it. I want the bike replaced!Desired Settlement: I would like to have my 13 year old daughters bike replaced!

Business

Response:

Dear Revdex.com, We regret to hear of Ms. XXXXX's issue with her daughter's bike. We have spoken with the store location and we both are willing to partner to assist her. I reached out to her via phone on 8/15, 8/16, and 8/18 and left messages each time with my direct line. We are happy to help reach a resolution. If Ms. XXXXX has any additional questions she may call my direct line as I have left for her, or reach out at ###-###-#### and we can assist further. Sincerely,Dick's Sporting Goods

Consumer

Response:

I was called by Dicks sporting goods, however I was not able to call them back for a couple of days, at which time I left a vm to let them know that I worked during their business hours and it was hard for me to call them, asked them to please email me instead and gave them my email, after receiving the response that they had called me 3 different times and to call them I had to actually take time off from my work to make that call, advised them at the time what happened and the agent Cheyenne said if Dicks could not find the bike then they would have to replace it, I asked them to correspond via email because it was something I could check thru out the day, Cheyenne was the person of contact at Dicks and she advised she would email me. Will wait for their answer

Regards,

Review: I purchased the product online on 08/30/2016 and I have yet to receive my sons basketball goal. I have called numerous times, left messages and no one has contacted me nor have I received the product! I paid over $400.00 for the product and warranty. The customer service is poor and no one has removed the issue.Desired Settlement: My product is delivered and installed.

Business

Response:

Dear Revdex.com, We regret to hear of Mr. XXXXX's frustration with the delivery of his order. The order was processed in 3 business days (which is within expectations) and left the facility on 9/2. Today is the 8th business day since it was shipped and it set to delivery by FedEx by the end of day today, 9/15. It appears by the tracking that the delay was with the carrier. If Mr. XXXXX has any additional questions he can reach us at ###-###-####. Sincerely,Dick's Sporting Goods

Review: Placed an order online with Dick's on June 19, 2016. Item was advertised as "Ships within 4-5 business days." Order number: [redacted]. Immediately received order confirmation. Checked status online. Dick's stated "Item(s) located in stock" with promised delivery date of between June 28, 2016 and July 6, 2016. Contacted Dick's twice on June 28, 2016 as order had still not shipped. Was first told it was a problem with UPS. Second time I was told it was a problem with the vendor. Dick's stated there was a delay in shipping, and that item would not ship until August 5, 2016 - nearly 7 weeks after order was placed. I requested a refund. Dick's denied my refund request. Dick's sent me an email on July 5, 2016 saying I could get a refund. Called Dick's on July 5, 2016 to request a refund. Once again, my request was denied. Stated I would have to wait 30 business days after order was placed to request refund.Desired Settlement: Cancel the order. No longer interested in item as was intended as gift. Originally delivery window was satisfactory. New delivery date is entirely unsatisfactory.

I bought a gun safe at the dicks in [redacted] va. I paid dicks for the delivery and the delivery was to include putting the safe in a place of my choosing and installation. The guys delivered my safe took the door off and said it wouldnt go through the door to the room without taking the door off the hinges. They at that point left the door off the safe and left it that way. I paid 400 dollars for this crap. Customer service had all kinds of excuses but that didnt give me a functional safe. THEY ARE THE WORST PLACE I HAVE EVER DELT WITH THEY ARE A RIPP OFF.

Review: Dicks refuses to immediately refund funds, instead there has been a hold on my return, leaving me out of pocket more than 300 dollarsDesired Settlement: That I am compensated for the time I had to wait to relieve my refund, if I ever do

Business

Response:

Dear Revdex.com, It is always DICK'S Sporting Good's goal to ensure our customers' satisfaction.Please know that we regret any inconvenience or misunderstanding that Mr. [redacted] may have experienced related to his product return on 7/30/2016 back on his VISA Debit account. We researched Mr. [redacted]'s refund and see that it went through or register on 7/30/2016 and was successfully submitted through our bank on 7/31/2016 for $316.93. If he doesn't already, he should see the funds in his account very shortly. Across all retail, it is expected that Debit card refunds take approximately 3-5 business days to fully post. Mr. [redacted]'s refund is still within this timeline. It is our hope that Mr. [redacted] continues to make DICK'S Sporting Goods the destination for all of his golf, outdoor and athletic needs. If he still does not see his refund or has more questions, he may contact our customer service team at ###-###-####. Thank you and best regards, DICK'S Sporting Goods Customer Service

Review: On 3/25/2016 I purchased item #[redacted]-ELITE52POR/N which is an outside basketball goal. This order was placed at the store via Web Special. I was told that the order was on backorder. As of today 6/28/2016 I have not received my item nor have I been contacted back in regards to when my item will be in Stock. I believe that 3 months of no contact or follow in regards to my order demonstrates poor and unprofessional business practices.Desired Settlement: I request to receive my goal that was ordered or to receive the

Goaliath 54'' GoTek Portable Basketball Hoop

- One Color

Item Number: 87730426

Considering the time waiting and the lack of follow up and communication received from Dicks Sporting Goods I believe that the Goaliath 54'' GoTek Portable Basketball Hoop

- One Color

Item Number: 87730426

Would suffice as an ideal replacement

Business

Response:

Dear Revdex.com, We regret to hear of the delay Mr. XXXXX has encountered in receiving his basketball hoop. We contacted our allocations team to get one sent to the store for Mr. XXXXX to pick up. One of the managers reached out to me this morning stating that the hoop has arrived and she called Mr. XXXXX to let him know it was available at his convenience. If Mr. XXXXX would like to discuss further he can call ###-###-####. Sincerely,Dick's Sporting Goods

Review: Dicks Sporting Goods mailed an advertisement that promoted their new basketball line for 2016. It was a magazine, "basketball 2016" with pictures of basketball shoes and clothing, and included a picture of Steph Curry. My son was excited because in this advertisement, they included a $20 off $100 coupon for "your basketball purchase of $100 or more". We went to the store on Hall Road in Sterling Heights, MI and my son picked out a pair of UA basketball shoes. When we checked out, the coupon was not honored. The manager of the store came over and also would not honor the coupon. When I complained about false advertising, the cashier just laughed at me. The manager tried to be helpful as the cashier, Daniella, just continued to laugh. But the manager said there was nothing she could do about honoring the coupon. There were no exclusions written on the coupon. When I asked the manager to show me the exclusions, she could not.Desired Settlement: I would like the coupon honored (a billing adjustment) an apology and contact from the business (including an apology for the behavior of Daniella (cashier)who was laughing at the customer), and also the business to either honor this coupon to future customers, or announce that this was incorrect advertising so that others do not waste their time.

Business

Response:

We were unsuccessful in reaching Ms. [redacted] via phone, but we have reached out to acknowledge and resolve the customer’s unsatisfactory experience. Thank you and best regards, DICK'S Sporting Goods

Review: I placed an order with Dick's Sporting Goods on 7/1/16 for 3 items. After taxes and fees the total came to $91.49. My Mastercard was charged twice for the same amount on 7/1/16. I noticed this the same day called ###-###-#### and spoke with Jeannette/operator # [redacted], she told me there was a glitch in the system and that the second charge would be reversed within 24 to 48 hours. A few things concerned me - First, Dicks Sporting goods did not inform me that I would be billed 2x for this order; Second when I contacted their customer service person Laquanda (on July 5th) she said this is a hold that was put on the funds and I was not charged. I stated to Laquanda after some discussion of her telling me I don't understand that I would like to speak to a supervisor-she put me on hold to find one and after a few min. told me I would get a call back from a spvsr within 24-48 hours (they said the spvsr called but I have no vmail or record of any call on my phone).

I don't care what Dicks Sporting Goods wants to call TAKING MONEY I DID NOT AUTHORIZE THEM TO TAKE - All I know is that when I placed the order with Dicks Sporting Goods, $182.98 of my money was not available to me for 5 days when I only authorized them to take $91.49.

The result of this "system glitch" of 91.49 caused my ckng acct. to be overdrawn when my reg., authorized personal bill payments came through. I have overdrafts from my bank and insufficient funds charges from my bill pymnt charges because funds sched to go through did not go through. Today I called Dick's Sporting Goods cust. serv. and reached Jeannette who I explained the situation to again and let her know I have not heard from any cust. serv. spvsr as promised. She called Mgr Rebecca to the line who not only told me I don't understand quite a few times she told me it was my bank who was putting a hold 2x. I told her I do understand and per Citibank if Dick's doesn't request the charge 2x, my bank would not put the charge on 2x! Mgr continued repeating the same.Desired Settlement: The matter has been resolved by my bank, they reversed the 2nd charge requested by Dick's Sporting Goods and I am awaiting the items ordered.

I contacted Revdex.com because I don't see how a business can "take" more than the amount authorized, ACTUALLY DOUBLE!-whether putting a hold or removing them MY FUNDS WERE NOT AVAILABLE TO ME.

Citibank did reverse the overdrafts but I recvd over $75. in insuff funds fees & late bill pymnt due to this double charge, more than actual bills-Can I be reimbursed?

Business

Response:

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive online customer experience. We regret to hear of Ms. [redacted]'s concerns regarding her recent online purchase.We were sorry to hear of the confusion regarding the transaction and how it was processed. We investigated the charges and can confirm that the order went through as expected. There was an initial authorization hold on her card which is standard practice across the retail industry for non-pin purchases. The actual charges were processed as the order shipped out and then, depending on her bank's policies, the authorization would drop, normally within 5 business days. We have copied the transaction series below with time stamps. 7/01/16 10:51:13 XXXXXXXXX 000 91.49 *AUTHORIZE APPROVED7/06/16 1:33:01 XXXXXXXXX 002 8.81 *SALE Settlement Process7/06/16 1:33:01 XXXXXXXXX 003 21.54 *SALE Settlement Process7/13/16 1:33:01 XXXXXXXXX 001 60.64 *SALE Settlement Process Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK'S Sporting Goods Customer Service

Dicks Sporting Goods is the worse priced most crooked sporting goods store on the planet. They are jerks that talk you into paying for warranties and find every excuse not to honor them. I Repeat they don't honor warranties. They are over priced and they are liars.

Review: I ordered a fishing pole from Dick's Sporting Goods. The fishing poles came in separately. The first one that came in was correct. The second fishing pole that was shipped to me was definitely incorrect. I ordered a 9ft Light action baitcasting, Shakespeare Ugly Stick. What I got the first time was a 10ft medium action Shakespeare Ugly Stick fishing pole. I got online and chatted with the customer service personnel on the other end of the computer. I informed him/her that the description does not match the fishing pole that is on the display. Everything sounded like it was going to be fixed on the next shipment. They also informed that they could not expedite the shipping because I didn't pay for it on the original order. So I said ok..no problem lets just get it right this time. Well a week or so later when the second fishing pole arrived. As I opened the box I immediately knew that this was the wrong fishing pole again. Now I was mad because I was going to try and fish with my family that weekend. So I raced down to the nearest Dicks Sporting Goods and looked for the fishing pole there. When I got there I spoke to the manager and explained the situation. She told me to go look for the fishing pole I wanted and let her know so we could exchange the one I brought. I couldn't find a fishing pole that was advertised online. So I got a fishing that would work for this particular situation. Not the one I wanted but the one I was going to end up using eventually. After speaking with the customer service on the phone today (7-21-2016). I wasn't satisfied with their resolution of 30% off my next purchase. I asked for a gift card for the amount of the fishing pole, to which they responded no.Desired Settlement: This was on the people who work at this Dicks Sporting Good. They made a mistake not once but twice that cost me a fishing adventure with my family that was paid for in advance and a lower quality product.

Business

Response:

Dear Revdex.com, We regret to hear of Mr. XXXXX's dissatisfaction with his online order experience. I have reached out to Mr. XXXXX and we have reached a mutually agreeable resolution. If Mr. XXXXX has any additional questions he may reach us at 877-846-9997. Sincerely,Dick's Sporting Goods

Review: Was told by an associate that if I open a credit card I will get triple points on the scorecard for my first purchase. And because it was around 1k it really sounded good. So I opened a credit card and made a purchase but to this day (2 month later) I have yet to receive triple points. I have called 20-30 times regarding this and every time just getting the runaround which results in me wasting more and more time but not getting any results. I am very frustrated and feel like I was taken advantage of. Also extremely dissatisfied with the service and overall customer experience! Will never do business with DICK's sporting goods again!!!!Desired Settlement: Need a proper adjustment to my points and a store credit for all my wasted time trying to resolve it over the phone!!!