Direct to Consumer

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceI can assure you we are constantly evaluating our processes Concerning your recent question in which the additional amount due of $being disputed, we are writing to inform you that your account was adjusted as of todayYou now have a zero balance with usAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYour first order was the order eligible for introductory pricesIt was processed and shipped out on 11-13-4-boxes Checks Unlimited does offer special promotion discount offers to re-order customers like you Offers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order formPer printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call the number listed on the ad I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policies In response to your dispute I would like to explain again that our system is fully automated and is offer code driven, and cannot mix and matchOnce the order is in the shopping cart, our website still will allow the consumer to edit the order for a final review This applies to all the unwanted options, pricing and grand total prior to submitting a method of payment In your case the handling charge applies to all re-order customer’s orders; this information is printed on all advertisements such as re-order form from your last pad of checksAs courtesy this time your credit card on file has been credited for handling the amount of $13.80, as of todayPlease allow up to business hours for processing I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

We would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes In response to your dispute we would like to explain the UPS Trackable Per company security procedure all orders (mail-in, phone and online orders) are subject to verification prior to printingThis applies especially to new customersLike you in the event that we are unable to verify the information an e-mail or letter will be sent to the customerThis procedure will delay the shipping of the ordersChecks Unlimited does offer several delivery options via UPS, we do recommend delivery with trackingPer printing on the advertisings and on line once you have selected delivery method in your case UPS Trackable, a to business days (after order processing), which is on the same page and underlined in color allows the customer (2) additional information by clicking on the verificationAnd Learn more about Shipping Options, this option would apply to you once clicking on it, a total delivery time page will open up with details on all the delivery service, and shipping timeIn addition, on the same page there are (3) disclosuresP.O, Boxes, U.STerritories, Alaska, Hawaii & APO Addresses, Delivery Expectations, and last Checks Unlimited advises customers that we do utilize UPS SurepostWith this service your package is delivered to your destination city by UPSIt is transferred to your local Post Office carrier for final deliveryYour package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.comAs courtesy as of today a refund has been issued to your credit card account on file in the amount of $ We apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are constantly evaluating these processes After investigating this matter I would like to explain that all offers are code driven in regards to the internet orders per procedure once in the system, and submitted with payment on lineThese orders are automatically transferred to our printing department for immediate processingAt this point no one touches these ordersPer printing in our website Checks Unlimited does offer several options to assist you with your orderFraud protection, Ez-shield fraud protection, and Ez-shield plus, are options you needed to deselect all unwanted options twiceYour order on file has been adjusted in the amount of $this credit applies to EZ-Shield Fraud Protection has been cancelledYour credit card on file has been credited per your call to dispute as of 10-11- I apologize for any inconvenience this has caused youAnd hope for a future opportunity to serve your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are currently evaluating these processes I would like to explain that per printing in our website Checks Unlimited does offer several options to assist you with your orderFor each unwanted option must deselect each optionIn your case the fraud protection and the Ez Shield Plus are two separate offers you needed to deselect each optionYour order has been adjusted $your account on file will not be debited for this feature I apologize for any inconvenience this has caused youAnd hope for a future opportunity to serve your account Sincerely, [redacted] Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Artistic Checks, who is committed to providing the highest quality customer service, we strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to knowAfter investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security Department All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processingThis means no one touches these ordersPer printing in our website Artistic checks does offer several options to assist you with your order For each unwanted option customer must deselect each optionIn your case the fraud protection and the Ez Shield Plus are two separate offers you did not deselect each option Handling per offer code is not part of the offer, only free shipping Your account was charged as per offer code entered on line boxes of checks at $15.95, with Ez-shield Plus, $10.90, and handling $per box total order amount $32.72, at this point you still had the opportunity to edit the order and not to complete the order Order was completed and submitted with payment by credit card I apologize for any inconvenience this has caused youAnd hope for a future opportunity to serve your accountSincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Checks .com I would like to take this opportunity to thank you for ordering from Checks.com, who is committed to providing the highest quality customer serviceThank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policies In response to your dispute I would like to explain that per printing on line when adding any of the UPS with tracking which is a faster delivery option, we highly recommend to ad "in-plant rush"With this option your order is routed to our printing department on a faster mannerShipping starts once the order has been printed and checked out from our manufacturing departmentPer customer satisfaction a refund in the amount of $has been issued to your credit card on file as of 05-23-Please allow (72) business hours for processingYour check order was ship as of 05-20-15, per UPS tracking your checks have been delivered as of 05-21-15, you may use the checks or you may destroy them I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account Sincerely, [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your responseI accept the refund and will be monitoring my card for the credit In the future, it might be helpful to clarify the meaning of "in plant rush" so this won't happen to someone elseIt is unclear on your websiteAlso, would've been nice to have had someone return my call (left messages with no response) and/or a response to my emails Thank you, [redacted]

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service, we strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to know After investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security Department All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processingThis means no one touches these orders For Mail in orders all documentation is destroyed once the order is processed and shipped out per security procedure Per printing in our website and on the re-order form Checks Unlimited does offer several options to assist you with your order For each unwanted option customer must deselect each optionIn your case you needed to deselect and mark off the Standard Lettering (free) box as well the My Lines Message lineWe have adjusted your account $you now have a zero balance with us I apologize for any inconvenience this has caused you And hope for a future opportunity to serve your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceThank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policiesPer customer quality assurance all calls are recorded Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policiesBeing in this business for over year Checks Unlimited is constantly updating the order processing by mail, phone and on line In response to your dispute I would like to explain per research this was an online order on 7-15-with a MasterCard ending on with expiration date of 7-And same email address as listed on your disputeWe have adjusted this account in the amount of $you now have a zero balance with us I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your prompt and acceptable responseAgain, I never ordered any products from your websiteHowever, after looking at the credit card information you supplied to me in your response, it is obvious that you(Direct Checks) and I have been the victims of credit card fraudI do not have this cardSomeone has attached my name, email, and address to a fraudulent cardPlease flag this card so that we both do not suffer a financial loss in the futureAgain, Thank you for zeroing out the balance!

I would like to take this opportunity to thank you for ordering from Checks Unlimited, we are committed to providing the highest quality customer service We do value our customers and your feedback Thank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes I can assure you we are constantly evaluating these processes For quality assurance and training all calls are recorded Thank you for notifying us of your complaint We strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to knowAfter investigating this matter, I would like to explain that (2) Ach refunds have been issued to your checking account on file for the amounts of $and $249.99, a total of $as of today Please allow up to business hours for processingI apologize for any inconvenience this matter has caused you and hope for a future opportunity to serve your accountSincerely, Jo Anne [redacted] Checks Unlimited Sales, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I still feel they are wrongly trapping online consumers into purchasing servicesI've never made an online purchase where I couldn't review and edit my order before finalizingThat is wrong

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ I would like to take this opportunity to thank you for ordering from Checks Unlimited, we are committed to providing the highest quality customer service Thank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situationI can assure you that we are constantly evaluating these processesAll calls are recorded for quality assurance After investigating this matter, we see that your order required additional verificationPer conversation with our representative and your representative Elizabeth Git was explained to her that the ship to, and bill to addresses needed to be on file with your financial institution for securityThis process would delay the printing of the orderThis information was explained to Elizabeth Gthen it was decided to ship to ship to the business address on Railroad Ave SteESince it was the only address listed with the financial institution and did verifyPer the following UPS tracking numbers, both packages have been delivered as requested The Checks shipped [redacted] : UPS SurePostWeight: lbsShipped/Billed On: 07/13/2015Delivered On: 07/15/2:P.MDelivered To: LILBURN, GA, US Signed By:MUIRHEADLeft At:DockYou have confirmed the receipt of the checks but was no satisfied with the logo being too smallYou decided to destroy the checksOur representative explained the issues with manufacturing in regards to the logo and offered a full refund, or to reprint without the logo still giving a discount of 50% offThe offer was declinedIn regards to the Deposit Slips this order was shipped out with UPS [redacted] Service: UPS SurePostWeight: lbsShipped/Billed On: 07/15/Delivered on: 07/18/1:P.MDelivered To: GA, US Our system is fully automated once the order shipsIt will send you an invoice via email or by mailPer your request a hard copy invoice was sent by mail on 7-21-again to address on file on Railroad Ave., SteEOur representative offered to fax the invoice, and was declined stating you didn't do faxesA full refund has been issued to your checking account on file in the amount of $as of 7-21-You may check your account under depositsWe are sending you a copy of the invoice to the address listed on this complaint under a separate cover I apologize for any inconvenience this matter has caused you Sincerely, Jo Anne [redacted] Direct checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Half truths, as expectedWe were promised that a tracking number would be emailed for the checksIt never wasThe order of checks sat in someone else's warehouse for two days until we found them ourselves by going door to doorWe were EMAILED twice confirming that an invoice had been EMAILED, then were told on the phone that they had no EMAIL address for usNote the conflict hereWe have yet to receive ANY of the promised invoicesNo proofs of the checks were ever sent per promises on the websiteOur logo was nearly invisible and the checks were not the color we had orderedAside from nothing being done correctly, misleading us and the Revdex.com regarding the truth is hardly an excuseI have yet to confirm what we actually paid for the order or that we have been reimbursed for the fire kindling they have providedI can only assume that their A+ rating was bought and paid for

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received the additional checks and I am satisfiedHowever they should be more transparent with their products and servicesI agree that fewer checks are used by everyone but there are still many occasions when checks are neededThank you very much

Initial Business Response / [redacted] (1000, 10, 2015/04/17) */ Thank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation and with our current policies, procedures and overall processesI can assure you we are currently evaluating these processes and we hope to make changes in the near future After investigating this matter we are to inform you that as of today an ACH refund has being issued to your checking account in the amount of $This refund applies to the Fraud Protection and EzshieldFor future reference these options need to be deselectedPer Agreement we are reprinting your order at no charge, for boxes of checks without fraud protectionPlease allow 6-business days for delivery Please accept our sincerest apologies for the frustration that we have cause youChecks Unlimited does value you as our customer and the feedback you have providedWe would appreciate your business in the future Sincerely, [redacted] Direct Checks Unlimited Sales, Inc

I would like to begin by apologizing to you for the issues you have incurred with our companyWe do value our customers and your feedbackThank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation and with our current policies and proceduresI can assure you we are constantly evaluating these processes After investigating this matter, and per your conversation with Norma H., in our Accounts Receivable the ACH refund in the amount of $was transmitted and received by your financial institution as of 01-23-Checks Unlimited will reimburse you for any fees incurred for having to open a new account, with proper documentationIn addition, upon your request we will print (2) boxes free of charge on your new accountYou may fax the information with a copy of this letter to ###-###-#### I apologize for any inconvenience this matter has caused you and hope for a future opportunity to serve your account Sincerely, Jo Anne [redacted] Checks Unlimited Sales, Inc

Concerning your recent rebuttal, please be advised that all line orders go straight to printing, no one touches these orders This being your case you entered your (1) box order on line with the incorrect spelling of your name Therefore, you received a box of checks with a name misprint, UPS services were delivered on time as requested on lineAs courtesy, we sent you another order (1) box free of charge and refund your account on file the amount of the shipping charge of $ Also, I would like to advise that this is not a “contract”, it’s an offer Once you accept our offer on line, mail, or phone you are agreeing to our company terms As courtesy, again we have issued a refund to your account on file in the additional amount of $ Please allow (72) business hours for processingWe are closing this file there will be no further correspondence on this dispute I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ I would like to take this opportunity to thank you for ordering from Checks UnlimitedWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order I can assure you we are constantly evaluating our processesAll calls are recorded Concerning your recent question in which the additional amount due of $being disputed, we are writing to inform you that your account was adjusted as of todayYou now have a zero balance with usAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYour first order was the order eligible for introductory pricesIt was processed and shipped out on 10-22-4-boxes, with a subsequent order on 10-28-1-boxChecks Unlimited does offer special promotion discount offers to re-order customers like youOffers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order form Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call X-XXX-XXX-XXXX To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about I apologize for any inconvenience this misunderstanding may have caused you Sincerely, [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for quick response and adjusting my account balance to zero

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service I can assure you we are constantly evaluating our processes Concerning your recent question in which the additional amount due of $is being disputed, we are writing to inform you that your account was adjusted as of today, you now have a zero balance with us You may keep this (4) box order for the amount paid of $ As a return customer, you are still entitled to discountsPer security reasons all documentation received with orders, is destroyed once the order is in the system in process Please do not send a payment I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne [redacted] .Direct Checks Unlimited Sales, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will watch my account to assure the account is credited this amountThank you [redacted] **

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policiesIt is important for us to know I would like to explain per printing on advertisings, re-order forms and on line the handling fee of $per box applies to all ordersOur system is fully automated and is offer code drivenUnless you have a free handling promotional offers code, the offer used with your order applies to the checks only with free shippingPer printing on line, the handling fee of $is listed under delivery optionsIn your case the handling is not part of the offer, per offer code entered with your orderChecks Unlimited does offer a variety of special promotion discount offers to all new and re-order customers These offers are sent by mail or e-mail, and are personally addressed to the customer with a special offer code number on the order form As courtesy, this time we have waived the handling fee of $per box, your account on file will be debited $upon shipping of the order I apologize for any inconvenience this has caused your patronage is important to us, and hope for a future opportunity to service your account Sincerely, Jo Anne [redacted]