Divorce Place Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Business should update their return policies, for a better customer experience.  Business represent all States, but their forms are outdated and could hurt the client in court as rules and laws do change. Business should strive for a zero customer complaints or handle complaints in a more timely manner, or one that is to the customer's advantage.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Divorce papers provided all those details but did not let you know that one of the representatives did in fact listen to the court saying that their way of serving my spouse was invalid. Even though this was heard, they still say they rendered me the service. I paid for a service that wasn't valid. And they now put it on me to fix it. If recorded conversations safe needed I have them from everytime that I called.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I was absolutely told that the refund was granted and that all I needed to send in was the paperwork being used to file the divorce.  As long as, it was not the paperwork that was provided by the company, (again, which they admittedly and knowing acknowledged in the previous response in this Revdex.com complaint was incorrect and outdated) which I submitted to them, a refund was already approved by the department.  After submitting the correct paperwork that was provided by the court to mydivorcepapers.com (which they requested and would finally grant the refund) they told me that I have to jump, yet again, through another hoop and that this paperwork was not acceptable, unless it had a court rejection.  Well here is the part of their scam, that get consumers to purchase the products with their "100% money back guarantee" because when you go to the courthouse, with their paperwork, the clerk tells you that it is the wrong paperwork and will not be accepted (again, which the company acknowledged was wrong).  So in order to get this supposed rejection letter, from the court, you would have to pay more money in filing fees and court costs just to get rejected!!  These guys are crooks and they know it.  I would not go through all the trouble to get $159 dollars back, if I had used their forms, as they claim in their response.  I submitted the paperwork used to them on August 25th, 2016 and they acknowledge that it is not their paperwork.  I have filed a complaint with the states attorney generals office in [redacted] against the company.  I am in the processing of submitting one to the FTC consumer complaint division and will continue with every consumer federal regulatory agency until they do the right thing.  Which it appears they won't, and stealing $159.00 dollars from consumers, who are in a terrible situation, means so much to this company that they don't honor the high pressure sales tactics that their sales team pushes on the phone (because their product is crap.. at least in the State of [redacted], and they know they can't refund the money every time they screw up or they would be bankrupt).  I have contacted a consumer lawyer, [redacted], in [redacted] who specializes in consumer rights, and litigation, and is going to look into my case, on a contingency basis, for deceptive consumer practices.  We also discussed starting an online forum for consumers who have been defrauded by this company'sdeceptive practices, to bring more defendants and consumers to the suit.  Meaning it costs me nothing, unless he recovers money from MyDivorcePapers.com.  The point is that this company steals and preys on people for their documents that don't work and when a refund is requested where their product was not used they still don't honor their "money back guarantee" when they admittedly, in writing, state that it was outdated and wrong paperwork .  I am not saying the product doesn't work 100% of the time, but in my case it was rejected by the clerk, who told us if we file this outdated paperwork, it will be rejected and we still have to pay all the court costs and filing fees, etc.  Company admittedly stated that they provided the wrong forms, that were outdated, in writing (admission of guilt) and knowingly sets up deceptive sales tactics by promising a 100% money back guarantee and then does not honor it.  Believe me, if there product worked, and the company did what it promised when I gave them my money, I would not be wasting my time.  But when I have been swindled and then attempted to be slandered, by claiming that I used the product, and was lying even after I submitted the paperwork to them directly, I am going to put at least 4 hours every week into writing reviews, filing consumer regulatory complaints, and create an online group to make sure people are aware the service is a scam and the company does NOT stand by its guarantee or it's products.            ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.The message that I received from the company stated that my refund was in review and it would take 7-10 business days. Until I know if I am going to get my refund, or until I hear back from them, this case has NOT been resolved.
Regards,
[redacted]

Below is the refund policy for our services... If the client provides a rejection letter from the court we can honor our 100 percent money back guarantee and issue the client a full refund.  Otherwise we are able to transition the account to divorce at no additional cost or make the changes being requested. 
Refund PolicyIf you are unsatisfied with your purchase and you are not attempting to file in states of AL, AZ, AR, CA, CO, CT, FL, GA, IA, IN, IL, KS, LA, MA, MS, MO, NC, ND, NE, NM, NJ, NY, OR, PA, SC, SD, **, WA, or District of Columbia, let us know within 24 hrs of making your purchase,  in writing, through our support system and we will quickly process your refund.  If you are unsatisfied with your purchase and you are attempting to file in the State of AL, AZ, AR, CA, CO, CT, FL, GA, IA, IN, IL, KS, LA, MA, MS, MO,NC,  ND, NE, NM, NJ, NY, OR, PA, SC, SD, **, WA or District of Columbia, there are no refunds permitted after you have completed the interview on our website - even if you have NOT downloaded the forms. Please note that we are UNABLE TO ISSUE A REFUND for the following:-If you should change your mind-Discover that your spouse has already filed for a divorce-You obtained counsel from a friend or other source to do something different-You obtained counsel from an attorney and they advised you to discontinue our service-Found the forms online at a different price or for free from another source-Decided not to go through with the process.  -In the off chance your documents are rejected and you do NOT have a rejection letter.-Should your case become contested as we only specialize in uncontested divorce cases.**We are UNABLE TO ISSUE A REFUND for clients who have paid over 120 days ago. NO EXCEPTIONS.[redacted]Our service is considered rendered once you begin our online divorce interview.  We will be unable to issue any refund unless the court in which you have filed your divorce papers rejects all of the forms we have compiled due to an error on our part or due to an error or inaccuracy in the data provided by youduring the interview process on our website.  If you do find any error, please note that we are more than happy to fix it at no charge to you.In the off chance that your forms are rejected by the court in your state, within fifteen (15) calendar days of purchasing our service, we will provide you with a full refund. However, because of the dynamic nature of the law, things are constantly changing. Therefore, the documents must be filed within that fifteen (15) calendar day time period to qualify for the full refund. In order to prove that you followed these conditions and still had your forms rejected, within fifteen (15) calendar days from the date of purchase, send us (via US mail) the forms distributed by the court in your state for an uncontested, no-fault divorce and/or proof that your papers were denied. If you do not follow these instructions, we cannot issue a refund. We are more than happy to issue a proper refund per our court approval guarantee under the following conditions: -If we are UNABLE to fix the documents in the off chance that the court has rejected them. And-You provide a copy of your rejection letter within 30 days of receiving it from the court (invalid if letter is older than 30 days) OR new updated forms that were provided to you by the court (and these new forms are different than what was provided by us). Should you choose to make any corrections prior to speaking with our customer support team we are unable to issue a refund.

Reached out to the client and resolved issue. We ask that the complaint be removed as the issue has been settled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The original date of the transaction was on 2/22/16, NOT 10/9/16 as the company reported. They took $159.00 out of my checking account, and I have attached the proof. I didn't want to send it to them, because they would not give us a case worker name or telephone extension to get this resolved.]
Regards,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reaponded twice and have been waiting all day for a responce I told them and have asked them what do I do now I have no comeputer and the clostes libary is in the next town I do not have the equment to do this online and told them that they really need to let people know this can only be done from a desttop computer I have alsobask them if they sent out the from and something was wring with them whould I get myvrefun cause I did not know I had to have a desttop when I started this and have told them I have no way to vairify the forms are correct. they have not called at all to get an address and I have ask them wat I am soupposed to do now and no one has contated me since and that was the last message sent

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.UPDATE: I have received my refund from this company. They admitted that it wasn't my fault. I commend them for being professional and resolving this quickly.

We have sent proof that what we have filed for the client was accepted by the courts as well as proof that the spouse signed for the forms and was served. The client has provided forms that she has but this does not show, per our refund policy, that anything was rejected from the court. Clients are still able to obtain an attorney for legal advice or additional issues if needed during our services. The client has yet to show a rejection letter that states something is wrong with the forms from the court. We have called the court and they have clarified the case was filed and accepted. The client can contact us directly for further clarification. Once again she does not meet the requirements for a refund as we have fully rendered services.

This is the proof we have showing the refund was processed from our end. Please remove complaint as we have done our part to resolve matters as client requested.

Client paid for our services on 03-13-2016. On 3-25-16 we called and notified the client she had several errors in the online interview and without those fixed or corrected the system would not complete and upload her paperwork to the account. On 03-28-16 client called and asked for forms. Notified...

client that several days ago we had spoken to her and notified her the state will not allow us to provide forms that involve real property. Told her to remove the property or she may submit for a refund and obtain a lawyer due to having real property. In the state of TN it states on the pro se forms you cannot file on your own with real property. On 03-30-2016 client called us back and stated she removed the property. We checked the interview and it was not removed. We cannot remove or add things to the interview for the client as that can be misconstrued as legal advice. We informed the customer once again the steps to remove the property. On 03-31-2016 we followed up with the customer to make sure she knows how to remove the property so we may have the system prepare the forms. The client answered the phone stating she wants her number removed and to not call her again. The client did not give us the time to state who was calling or let us assist with a solution. We are unable to provide the forms to the customer without her co-operation.

Our services are to provide fully prepared documentation to our clients based on how they answer a series of questions. 
After clarifying our services with our client we have resolved the complaint satisfactorily.

Upon follow up with our client, the client has confirmed to have the forms shipped to them in place of receiving a credit. After further discussion we provided extensive instructions on how to file the forms based on state requirements. Additionally, our client has received the forms and confirmed that all forms have been electronically prepared to their liking and are satisfied with moving forward with the filing process in their county. Our client has confirmed their satisfaction regarding the resolution of their complaint in reference to our services.

I have received the refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Client paid for our services on 4-22-16. We did not hear from the client nor did the client complete any of the process. He first contacted us on 7-22-16 letting us know he would not like to use the service anymore and would like and would like a refund. We told the client due to the fact that...

services were not rendered he would qualify for a refund and just needed to submit a formal request. Client called back on 7-25-16 to follow up on his request. We informed the client refunds take 3-7 business days to review and process. 
The refund was approved and has been processed on our end. The client can contact us for more information on the refund to provide to his bank if he does not see the funds.

The refund has been processed on our end and the approval email sent is the refund receipt. The client can call us at [redacted] for further information so we may assist or email us directly at [redacted]. The phone lines are clear and we have checked them for her as well as had someone try and call her to let her know she needs to call her bank for the status of when the monies will show in the account. We have no control as to when the funds will become available for use as it is up to the financial institution to issue once received from us.

Hello [redacted], I was able to look at your account and you have been refunded for both Platinum $299.00 on 10/9/20017 and Subscription of $24.84 on 10/2/2017 the reason for the subscription fee is as follows:Our subscription services start 30 days after you use our service if you should need...

additional access and support.  We do not store your documents and give you access to our teams after 30 days for security purposes.   If, after 30 days, you would like to have access to your documents, the answers to your interview as well as access to the service and consultation offered by our team. This access is vital in the event that any issues arise as a result of your desire to file for a divorce. Know that we are always transparent about what data we collected and why. Our team is on hand to do updates, help you with the process as answer any issues you have as a current valid member subscribed to our service. We will protect your data as though it is sacred. As a member, we will not sell your data. We’ve never sold it before, and we won’t sell it in the future. You are safe with us.  So if you think you will want to have access to our team to help you with any issues that come up then a subscription is great safety net. If you have any questions please let me know. Sincerely, [redacted]

Contact was made via email to the client with the refund approval.
See the attached evidence.
It's recommended to contact your financial institution regarding the formal processing of said credit.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]