Dominos Pizza

Beginning with the July 8th statement an “Important Notice” message was noted on Ms*** statements for July, August and September, informing her that the account was past due, advising to stay connected a payment in full or payment arrangements would need to be established. The 10/06/
statement included a “Disconnection Notice” again requesting that Ms*** make payment or call to make arrangements; no payments or arrangements were made resulting in service being locked off on 10/19/ When Ms*** called regarding disconnection she stated she had a defibrillator, demanding that services be restored yet that eveningThe consultant offered to fax a medical form; however, Ms*** declined, requested a supervisor, became defensive and hung up ending the call Ms*** called back stating her husband was diabetic and needed his medication refrigerated. The consultant again explained that verification would be necessary to consider a medical reconnection. Ms*** again declined to provide the necessary information in order to fax the medical form The requested payment was verified as being paid and an order to reconnect was issued and service restored on 10/ It is always unfortunate when service is disconnected, especially with medical needs in the homeWith regards to reimbursement for any loss due to interruption of service this is not something that would be reimbursable. That is why a backup medical plan for unexpected interruption of service is always suggestedTell us why here

PSC (5)(b) states, "Backbilling shall be required for any size meter for any of the following circumstances: The meter did not register."The Public Service Commission has advised all Wisconsin utilities that any inaccuracy of transmitted readings is considered to be a non-registering meter situation and must be rebilled accordingly

The Public Service Commission of Wisconsin (PSC) has opened a file for Ms***'s concern at her requestThe PSC is the regulatory body that ensures Wisconsin utilities follow the Administrative Code requirements for billing and metering, and We Energies must follow their past rulings in situations like Ms***'s backbillingIf the PSC rules that we have the option to bill Ms*** less than the full facilities charges for the period in question we will happily adjust her account

As noted in our original response, all billing statements, including the final bill, were mailed to the address provided by Mrs***, and none were returned to us by the post officeThe payment history for the account was accurately reported to the credit bureaus, and we do not change information that has been accurately reportedIf Mrs*** can provide banking information showing payment was remitted by or before the due date of the final bill we would be happy to review it and make adjustments to the account record if necessary

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This is the first we have been notified of this incident our policy clearly states that if the customer is not satisfied with their Domino's experience we will refund their money or make it right We have absolutely no problem refunding the customers money.As far as the reported
illness, we have a procedure that a sample of the product must be obtained from the customer, to be sent to our testing lab to determine if there is a problem with the foodWe do not have a record of the customer calling back into the store, so there would be no way of us knowing about this.We have attempted to contact the customer at the phone number you provided which is the same number we have on record for her If the customer contacts us we have no problem refunding her money of if there is another procedure to refund her money please let us know.Sincerely,John B***Franchisee

Ms*** resides in the lower unit for the property located on 66th St. When the tenant in the upper unit moved out the owner was placed on service. After receiving a larger than expected gas bill for a vacant unit, the owner contacted the utility to investigateA field
investigation was completed, confirming a gas meter interchange; the upper unit was being billed for the lower unit’s gas consumption and the lower was billed for the upper’s consumptionWhen a situation like this is discovered We Energies is required by the Public Service Commission to correct the billing, so that each customer is billed for their actual usage, the utility is not allowed to cancel the billingMs***’s was account was rebilled to reflect her actual consumption, back to her start service date (10/01/14). All of the prior gas bills were cancelled, payments credited and the account rebilled for her actual consumptionWe apologize for the situation and encourage Ms*** to contact our customer service department to establish an extended pay agreement to help with the additional billing

Revdex.com:
At this time, I have not been contacted by Dominos Pizza regarding complaint ID ***
Sincerely,
*** ***

We Energies often encounters situations in which a customer who has accrued a significant balance attempts to avoid payment toward that balance by having a third party apply for serviceThis is known as “name-switching” and is considered to be a form of fraudThe Administrative Code of Wisconsin,
as enforced by the Public Service Commission, outlines utility protection against name-switching in PSC (1m), which states, “Residential utility service may be disconnected or refused for any of the following reasons: … (h) Delinquency in payment for service received by a previous customer or occupant at the premises to be served, if an account is transferred to a new account holder or customer and the previous account holder or customer continues to be an occupant of the dwelling unit to be served.” Although MrW*** claimed at the beginning of the application process that he did not know the current account holder at *** * *** Street, credit records, information from the owner of the property, and subsequent discussion with MrW*** himself have shown his claim to be untrueMrW*** and the current account holder have since been advised what is needed to have service restoredIf either would like to discuss the requirements we would encourage them to call our investigation department at 1-800-774-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for double checking my account and response I spoke with an account supervisor to resolve the issue regarding the unposed online payment we were able to resolve the issue and they informed me the negative credit report for late payment would be removed from my account and reversed with the credit agencies as of Friday March They confirmed that they update all accounts each friday.I double checked all credit agency reports and the negative reporting by WE energies on my account is still present I would greatly appreciate any help you can to confirm that the negative information for payment has been corrected with the credit agencies or when this will be corrected as agreedthanks you, ***

On April 17, Ms*** contacted us and established a deferred payment arrangement (DPA) with terms that were acceptable to herThat payment arrangement will be active with her next bill on April Moving forward we would encourage Ms*** to contact us if she has any questions about the DPA or how the terms are listed on the bill

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Your U.SBank card has been authorized by DOMINO S in the amount of $-Your new available bal is $Quit? Txt STOP Help? Txt HELPThis picture message or video message was sent using Multimedia Messaging Service.To play video messages sent to email, Apple QuickTime or higher is requiredVisit www.apple.com/quicktime/download to download the free player or upgrade your existing QuickTime PlayerNote: During the download process when asked to choose an installation type (Minimum, Recommended or Custom), select Minimum for faster download
Regards,
*** ***

The gas meter at Ms***’s residence has a transmission device (module) that “reads” the meter once a day and sends a radio signal to We Energies with that readingOnce a month, that daily reading is used to calculate the charges for the billing periodMs***’s transmission module
became out of sync with the meter sometime after October of (this can be due to the physical connection between the equipment or a “slipping” of the magnetic rotors that keep track of the reading between the meter and the module)This meant that, while the gas meter itself continued to accurately record her usage, the reading the module was transmitting to us was slightly lowerThis slight reduction in usage is very difficult to see on a month-to-month basis because some usage is still being recordedThis is why our system did not flag Ms***’s account for unusually low consumptionOver time, however, the difference between the meter and the transmitted reading became significant.By January of the transmitted readings were too far off historical expectations to be a result of a lower thermostat setting or insulation improvements in the home, so a meter investigation was initiatedOnce on-site on 2/6/we discovered the problem with the module, replaced it, and synced up the new module with the actual meter readingA review of transmitted readings since February 6th shows the new module and meter are measuring Ms***’s service accurately again.As the Revdex.com is aware, utilities in the State of Wisconsin are required by the Public Service Commission (PSC) to backbill customers for correct usage for up to months in the event of a metering failure, and we do not have the option to bill less or provide credits to rebilled customersThis law is in place to ensure one consumer does not pay less than another for the same amount of gas or electric serviceIn this instance Ms*** was charged for significantly less gas than she used between October of and January of 2017, and the PSC requires that we rebill her for the correct amount.The rebill was completed in accordance with the Wisconsin Administrative Code, and took the known amount of gas used and distributed it over the period of inaccuracy according to weather data and historical usageWhile we regret the surprise and inconvenience of additional charges we would be happy to establish a long-term deferred payment arrangement to assist Ms*** with incorporating the charges into her household budgetWe encourage her to contact us anytime at ###-###-#### to discuss her options

I purchased a bike from Bikesdirect.com approxmonths ago I got a great deal & they shipped it to me for free The bike I purchased was a special offer were they had limited quantities I rode the bike for months & then sold it for what I purchased for My overall experience with them was positive & I recommend them to my friends all the time I suspect that any negative reviews would probably due to purchasers inexperience in assembling & properly adjusting the bikes The bikes of today (especially road bikes) require someone with moderate bicycle mechanical abilities

Ms*** spoke with a supervisor in our Customer Care Center this morning, 7/20, at approximately 8:30amThe supervisor explained that the corrected bill sent on 7/11/included electric charges from Ms***'s correct start date of 5/10/through 6/15/16, while the bill mailed on 7/19/was a bill for service used between 6/15/and 7/17/The supervisor stressed that the total balance of $includes only electric charges from 5/10/forward and that the resolution described in our initial response to the Revdex.com has not been modifiedIf Ms*** has any additional questions about this, or would like assistance reviewing the information on her bills, we would encourage her to contact our Customer Care Center at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On 10/30/a trouble shooter went out to the customer’s site to
investigate and found a bulb out onSL pole 70-in front of the customer’s house and replaced the bulb. According to our records, the incorrect pole
(70-6108) was reported on 9/& 10/16, which is one span down from
the
customer’s that needed to be repaired. Mr
***, Supervisor of Field Services placed an outbound call to Mr***,
however, there was no response and a voice message was left apologizing for the
confusion and asked that Mr*** him directly to confirm that the issue had
been resolved

Revdex.com:At this time, I have not been contacted by dominos regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree on the estimated charges that were charged to me thus resulting in charging incorrect bill to the consumerUtility companies should be penalized for sending me incorrect payment billsAs a penalty I am asking $penalty charges to be paid by We Energy for mailing me incorrect utility charges and asking me to pay for the utilities (in this case Gas charges) that I did not use in the first place.
Regards,
*** ***

Account records indicate that Mr*** *** contacted We Energies on 12/01/to establish gas service for the property located at Image Ave Sparta, Wisconsin. The additional customer, Ms*** *** was added to the account as a responsible party on 3/11/2010. Both Mr
& Mrs*** remained the customers of record until Ms*** *** called on 01/28/to end utility serviceAt that time she provided a forwarding address of *** *** *** ** *** ** *** Prior to stopping service, on 01/18/Mr*** established an online profile for his utility account and called on 10/14/to discuss payment options for his account As requested the final bill was sent on 1/27/to the forwarding address on Smyrna Rd. After the account closed a partial payment was received on 02/14/in the amount of $300, leaving a remaining outstanding balance in the amount of $298.64. This balance remained unpaid and the account was turned over to a FCS for collection on 03/07/ Based on the account history the credit bureau reporting is correct and cannot be reversed. We encourage Mr*** to contact FCS (800-769-6155) to work with them directly regarding the outstanding balance. Tell us why here