Dominos Pizza

Please contact our Positive Identification Team at ###-###-#### to discuss acceptable proof of residence documents and how to submit the information

I am writing because I just have had an experience with this dominos location that was extremely negativeI ordered my pizza online because I did not want to drive in The weatherI never received my pizza and I waited hours until calling the store and when I called an automated machine answered and I waited about half an hour and still did not speak to anyoneHaving to wait half an hour and no one even answered the phone is extremely unprofessional and disappointingLuckily I did not pay using my card over the internet because I would have never received my pizza and then if they charged me I wouldn't have been able to talk to someone because NO ONE ANSWERS! I'm extremely frustrated and on top of that hungryThis is not the first time that this has happened to me but I continued to go through because I thought it would have changed but it didn'tI do not recommend people ordering online if this is how it is going to beEither something needs to change or I am never ordering from this location ever againI hope something gets done

We Energies often encounters situations in which a customer who has accrued a significant balance attempts to avoid payment toward that balance by having a third party apply for serviceThis is known as “name-switching” and is considered to be a form of fraudThe Administrative Code of Wisconsin, as enforced by the Public Service Commission, outlines utility protection against name-switching in PSC (1m), which states, “Residential utility service may be disconnected or refused for any of the following reasons: (h) Delinquency in payment for service received by a previous customer or occupant at the premises to be served, if an account is transferred to a new account holder or customer and the previous account holder or customer continues to be an occupant of the dwelling unit to be served.” The customer of record at [redacted] , where Ms [redacted] has applied for service, has been associated with that address since at least He is the son of the owner of the propertyHe has had multiple accounts in his name there over the past years, and we have confirmed that he has successfully name-switched to avoid payment toward his and other people’s balances several times in the past Ms [redacted] was the customer of record at [redacted] from 10/16/until 8/12/10, and left a significant unpaid balance after her account was closedThe customer who succeeded her in was the owner’s sonFive years later on 5/5/during her initial call for new service here, Ms [redacted] named the owner’s son as a roommate (the call recording has been reviewed to confirm this)After being advised we do not allow name-switching Ms [redacted] changed her story and claimed she has not had any contact with him since Despite the fact that he called us three times about payment arrangements in the month preceding her application for service and did not mention moving out, Ms [redacted] has maintained he is not there and that she has had no contact with himShe told us she is still friends with the owner and wanted to move back in because she has significant money invested in the property The total unpaid charges for all customers at this address in the past years are in excess of $18,Based on the history of name-switching and name-switch attempts, the inconsistencies in Ms [redacted] ’s statements, and her previous association with the owner and current account holder, we will continue to deny her application until verifiable proof of residence elsewhere for the current account holder is receivedThis determination was communicated over the phone to Ms [redacted] by the supervisor of our Investigation Department on Friday May 15th Jason C [redacted] We Energies Customer Assistance

On 10/14/the owner of the property at [redacted] called us to switch the utility service for [redacted] into their name as of that dayThis automatically closed Ms***’s account, and a final bill for her electricity and gas through 10/14/was calculated and mailed to the service address on 10/16/ Twenty-four days later, on 11/9/15, Ms [redacted] called our Customer Care Center at around 11:00am to verify the service had been taken out of her nameWe have reviewed the recording of that call and are unsure as to what error Ms [redacted] believes has occurred The conversation began with Ms [redacted] stating she had a bill for, “seven hundred dollars” (the final bill amount was $742.36), and she wanted to know why it wasn’t less with the Energy Assistance (EA) grant she had receivedOur rep advised that while EA agencies communicate promised amounts at the beginning of October, the actual payments do not post until the end of NovemberThe rep then explained that the EA promise is considered a “pending payment” and advised Ms [redacted] what the remaining balance would be after the grant postedMs [redacted] said she understood but did not ask about making a payment or establishing a deferred payment arrangement (DPA) on the balance, and the call was ended Ms [redacted] did not provide our rep with a forwarding address during that call (or at any other time), and the owner did not provide one for her on 10/14/eitherBased on the conversation noted above, however, it is clear that she did receive her final bill After an account is finalled we do not continue to send monthly balance statements unless a DPA has been establishedMs [redacted] did not establish a DPA, but she was advised on 11/9/what her remaining balance would be after the EA payment postedA month later, after no payment had been made or arrangement established, Ms***’s outstanding balance was referred to a collection agencyThe balance was also reported as past-due to the credit bureau If a balance has been correctly reported to the credit bureau as past due we cannot change the reportAdditionally, if Ms [redacted] does not have an active account with us we will not recall the balance from the collection agencyWe would encourage her to contact the collection agency to work out a payment plan for the amount owed

PSC (13)(a) states “A utility shall postpone the disconnection of service, or reconnect the service if disconnected, for up to days to enable the occupant to arrange for payment, if the occupant provides a licensed Wisconsin physician’s statement or notice from a public health, social services or law enforcement official which identifies the medical or protective services emergency ” On May 31, Ms [redacted] notified us of a person with a medical condition and equipment in her homeA medical form was sent, and eventually returned to us by the person’s physician, and the account was protected from disconnection by a 21-day medical extension from May 31st through June 21stAs the Administrative Code above indicates, the purpose of a 21-day medical extension is, “to enable the occupant to arrange for payment,” not to protect the account indefinitely from collection actionMs [redacted] has since established a deferred payment arrangement and agreed to make a down payment for that plan by July 1, We would encourage her to keep the arrangement to ensure her services are not interruptedAdditionally, we always recommend that customers who have electrically-powered medical equipment create a backup plan in case of any loss of power, whether it be a scheduled interruption or an unplanned outage due to weather or other conditions [redacted] We Energies Customer Assistance

In September of Lakeyca [redacted] included approximately $2,of We Energies charges in a Chapter BankruptcyThe charges were written-off and we started a new account in her name with a beginning balance of zero In June of we were notified by the court that the bankruptcy had been dismissed and the charges were again owed, so the balance was recalled and transferred to Ms [redacted] ’s active accountThose charges came to the new account “aged”, that is, they were significantly more than days past due, but before any negative reporting occurred Ms [redacted] responded to our charge transfer letter and established a deferred payment arrangement (DPA) on her new total balance A DPA consists of an agreed-upon down payment and an installment toward the past due amount in addition to any current monthly chargesIn exchange for the customer agreeing to those terms, We Energies agrees not to assess late payment charges and to report the account to the credit bureaus as currentIt is important to note that any charges past their original due date are still past due, but with the good-faith promise from the customer to keep the terms of the DPA We Energies agrees not to report the charges as lateIf, however, the agreed upon payment schedule is not kept and the DPA is broken, all charges are subsequently reported to the credit bureaus with their actual age status In Ms [redacted] ’s case, when she did not pay the DPA amount for her August 17, bill by the due date of September 6th, the DPA was brokenDespite Ms [redacted] ’s payment of $the month before, charges from the bankruptcy transfer still remained unpaid and were significantly more than days past due, so the subsequent credit reporting correctly included that information Similarly, though she established a new DPA after the one broken in September, Ms [redacted] ’s new DPA amount for the November 15, bill, due by December 6th, was not paidOn December 9th she called and was advised the DPA would not break as long as the payment posted to her account no later than December 15th, prior to her next bill calculation Ms [redacted] called us late in the day on Friday December 15th for a 3rd-party payment center location, but payments made at those locations after 2:00pm do not typically post until the following business dayIn this case Ms [redacted] ’s payment did not post until Monday December 18th, after her new bill had been issuedThis meant the terms of the DPA had not been kept, and because charges from the bankruptcy were still part of her account balance they were again correctly reported to the credit bureaus as more than days past due Ms [redacted] has since established another DPA on her remaining account balanceWe would encourage her to keep its terms to ensure positive credit reporting moving forward

While we can appreciate the frustration that comes with an unexpectedly high energy bill, our records do not show that Mr [redacted] has contacted us to discuss his concernsWe have customer consultants available hours a day who are trained to analyze electric and gas consumptionThey would be happy to discuss the situation with him, review his billing statements, and offer energy saving tips and ideasThe phone number to our Customer Care Center is [redacted] We have noticed this is Mr***’s first winter living at this address, with his account having been opened on 4/25/Each of Mr***’s previous addresses in our service territory, as well as the address he provided as his last residence in Illinois, appear to have been apartments or condominiums (part of multi-unit structures), while his current address is a free-standing, single-family homeGenerally speaking, residences in a multi-unit building benefit greatly from shared walls (i.efewer external walls exposed to the elements) as well as the residual energy from heat and electricity being used in adjacent unitsConversely, the outside walls of a single-family home are 100% external and thus have significantly more potential for energy lossWhile that may be an unfortunate reality of home ownership, the good news is that Mr***’s energy consumption at his current address has been consistently lower, and in some cases significantly lower, than previous occupants of this homeAs noted above, our consultants would be happy to discuss the details of his energy use at any time Regarding Mr***’s concerns about the calculation of his charges, every bill he has received since opening his account in April of has been based on actual dial readings from his gas and electric metersNo bills have been estimated or based on any other customer’s usageAdditionally, the most recent test of his gas meter showed it to be accurate to less than six-tenths of a percent from perfect (well-within Public Service Commission requirements), and a new electric meter, tested to be accurate by the manufacturer, was recently installed at Mr***’s residence on 1/17/The daily consumption registering on the new electric meter is consistent with the usage from the old meter, suggesting both meters are accurate

A We Energies Area Reliability Manager (ARM) left a message for Ms [redacted] on 12/and was able to reach her today, 12/20, to further discuss her concernsThe ARM laid out the significant forestry trim work planned in her area over the coming weeks, and confirmed the main cause of most recent outages was not equipment failureThe ARM also provided her phone and email information for any future questions or concerns, and Ms [redacted] indicated she was satisfied with the follow-up

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** Good morning, If the rate of the electricity is what they are claiming that I need to pay the same rate as others I am okay with that point However, my electricity usage is about $to $per month The rest were $per month meter's fee If they would have contacted me before 2+ years I would have saved over $ I believe this is a scam by We Energies trying to get more money from consumer I am in process of finding an electrician to reroute electricity from the garage to the house's meter so I am not paying for meters Especially the meter fee is times as much as the electricity bill itself They can agree to settle on the meter fees that they failed to notify me for over years As I said, collecting on the fee that is times as much as the bill and for over years without telling consumer is a scamThank you, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have been unsuccessful in reaching Ms [redacted] by phone, however, a certified letter was mailed to her explaining that her dispute would be re-opened by our Revenue Protection Department once Ms*** returns the notarized affidavit along with the required documentation

I had Krull heating and cooling over last night to address an issue I had with the furnaceHe came over and brought his young son inHe looked confused at what I was trying to explain to himHe was not very knowledgeableHe blew in a tube and adjusted a few hose clamps and told me it was fixedHe was a there a total of minutes and billed me $Immediately after he left, the problem continued and I called him right awayHe did not answer and I left a message that my furnace was not workingHe did not call me back that nightThe furnace was not working properly all night and my house temperature dropped to degreesMy children and I woke up very coldI called him again in the morning with no responseI repeatedly called him throughout the day with no response I was forced to call another heating contractor to avoid my pipes freezingThe contractor showed up promptly and immediately identified and fixed the problem within 1/hour and the furnace is running great

When payment was made with deposit, I was told that the deposit would be refunded in months as long as the bill was current at the end of that monthsI was NEVER sent any "rules" in regards to getting the deposit backThis is just plain theftI may have made a late payment, or did partial payment, but you have received ALL of your money as of this point, so why can't I get back my moneyThis is ridiculous

Mr [redacted] contacted We Energies regarding an un-posted online payment that resulted in a negative credit report, due to the account balance being more than days past dueOur customer service manager escalated his concern to the IT DepartmentAfter investigation we were unable to verify Mr ***’s payment from January, but have been able to resolve his concern to his satisfactionTell us why here

I have had my iPhone repaired multiple times, on many occasions by Goldy Technology SpecialistsI have always received the best customer serviceHe always goes above and beyond to help and offer the most fair pricesI have recommended this service to many of my friends and family

Revdex.com:At this time, my complaint, ID [redacted] regarding Dominos Pizza has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

I contacted Ms [redacted] to discuss her final balance from [redacted] **, explaining that I was able to have her stop service date adjusted to 3/15/16, however, she would still be responsible for usage from 11/30/– 03/15/ I suggested she contact the property owner and ask them to contact the utility to confirm her move out date and accept responsibility for consumption from 11/30/ To date Ms [redacted] has not called back and at this time is suggested that she apply for EA and establish an extended pay agreement to avoid future collection actionTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The allowance of back billing is in place for utility companies that find the consumer has tampered with equipmentI have done no such thingAlso there is no proof to when this became faulty nor can you use historic patterns of other peoples usageBy your own admittance the reading is so minute it can't be ascertainedYou have not accounted for my personal restrictions on using gasI had the house built! I freeze every winter to make sure I can pay the billI can not be held liable for your mistakes nor would the commission agree to your actions [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Due to some internal timing issues Ms [redacted] was inadvertently provided with inaccurate information during this processWe have contacted her to expedite restoration of her electric service, apologize for the miscommunication, and handle any resulting claims for damage to her satisfaction

We Energies often encounters situations in which a customer who has accrued a significant balance attempts to avoid payment toward that balance by having a third party apply for serviceThis is known as “name-switching” and is considered to be a form of fraudThe Administrative Code of Wisconsin, as enforced by the Public Service Commission, outlines utility protection against name-switching in PSC (1m), which states, “Residential utility service may be disconnected or refused for any of the following reasons: (h) Delinquency in payment for service received by a previous customer or occupant at the premises to be served, if an account is transferred to a new account holder or customer and the previous account holder or customer continues to be an occupant of the dwelling unit to be served.” After Mr [redacted] filed this inquiry with the Revdex.com an authorized party on the account in question called to make payment arrangements and the gas service at [redacted] has been restoredAlthough a new account has not been established in Mr [redacted] name, we would still encourage him to contact us to make payment arrangements on the outstanding balance from his old account at this address, which was open from 9/7/until 1/13/and immediately preceded the current customer on service