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Done.com Reviews (177)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They are lying and have not tried to contact me I will take them to court they have a year guarantee they are not realiable advertisement I will try small claims court Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , but I am unable to attach the photos to this messageI receive an error message ""Server Error 404-File or Directory Not found"As I stated in the initial complaint, I had sent photos to [redacted] at done.com via email in the pastI am happy to re-send them to the Claims Department but I will need to know where to send them and to whose attention or how I can send them through the Revdex.com website.Regards, [redacted]

Check was cancelled and a replacement check was express mailed to the customerCustomer was emailed the tracking number

Please forward pictures of the workPlease explain how the work was done poorly

Complaint: [redacted] I am rejecting this response because: As I had indicated in my first email, I have attached the three estimates for the repair of my dining table to this email for the Done.com claims department to review Thank youSincerely, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: The picture which shows the towel is my upstairs bathroom which the handyman also paintedThere was nothing wrong with that workThe painting in the other pictures is noticeably differentThat is the problem Regards, [redacted]

We will refund the paid $to doneThe cause of the fan dropping was a faulty electrical box at the customers home, we will not pay for the small scratches on the fan but we will offer to install it for free by offering a $refund if this will resolve the issue.The scratches are minimal and on the top of the fan that touches the ceiling, and the fan falling was not an issue with the installation but the structure of the customers home [redacted]

I enclosed the invoice as a PDFThe membership is highlighted for the customer to see the membership that they purchasedI will reimburse the customer for the invoice amount less the membership that they purchased

Complaint: [redacted] I am rejecting this response because: It is vague and I do not trust them because this is the response they gave me during the initial incident Regards, [redacted]

Thank you please email pictures of the damage to [redacted] If you can not upload them [redacted]

Complaint: [redacted] I am rejecting this response because: I, [redacted] , filed a complaint # [redacted] with Done.com and they agreed to send me back the money I had paid for the repair they did at my home and I have never received the $payment they said they would send me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not heard from Done.com on my complaint Regards, [redacted]

This customer filed a credit card dispute thus voiding all warranties and guarantees per the Done.com terms of serviceThis customer was issues a credit from his Credit Card company and thus has not paid for service and does not have a warranty with Done.com Done.com/TOS [redacted]

Complaint: [redacted] I am rejecting this response because:This is not a duplicate complaintI have filed one complaint regarding this issueLast Tuesday, I submitted documentation to the business and have not received an update, estimated date of reimbursement for damages, etcThis complaint needs to remain open until the issue is resolved and all damages are paid Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Invoice attached Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The vendor is bring untruthfulI was never offered a discountI have text messages from done.com office personnel admitting faultI realize this is a substandard business that lacks honesty, integrity and warranty of their workThey do not hire professional contractors, periodI have had someone from [redacted] correct this issue and the individual who did the work was amazed at the horrible job done.com’s contractor didAND he used the paint I provided [redacted] is much more professional and they use contractors they can personally stand behindI will use them going forward and I highly recommend other consumers beware of done.comThey will NOT warranty their work on any level Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:the toilet was not under warranty any longer I was informed by the guy that installed itDone.com was told to send a plumber with the kit and number which they did not do Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] we did not reach a settlement he has received picture times now on my tv damage his own workers sent him pictures and so did I no settlement has been made have had no contact with them since the last email

I was informed that an appointment is set for ThursdayPlease wait to respond and let me know if this does not take place

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Address: 701 Brazos, Suite 1616, Austin, Texas, United States, 78701

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