Donley Service Center

I recently purchase a home that had HVAC equipment installed by Donley. I wanted them to look at a cooling issue I had and also signed up for a 2 year maintenace plan. Jackie took all of my information and set up the appointment for same day service. She was excellent...quick, efficient and professional. Daniel show up early for the appointment, quickly assessed my issue and made adjustment that solved my problem. I am very impresed by this company's professionalism and excellent service.

What a great company. Very professionable and knowledgeable. Arrived on time, kept us apprised step by step about the needed repairs. They went the extra mile to be sure everything was done to our satisfaction.971

Excellent service as usual.

I wish the cost were lower, though.

I purchased a Donley product over 10 years ago and have been satisfied with their service and their products ever since. My favorite serviceman is [redacted]. He is always prompt, effective, courteous, and efficient. He always provides excellent tips on how to get the best performance out of the Donley products.

I called Donley Service this morning after my a/c stopped working last night. They were able to come out the same day to review and fix my a/c, which took approx. 45 mins. Eron was the service tech. and he was very courteous and efficient. I have a gas pac and the furnace control panel burnt out and he was able to rewire to by-pass to get my a/c working and the pricing was excellent. I definitely will call Donley to have the furnace panel replaced. This is was my first interaction with Donley and based on today I would recommend them for a/c work.

They installed a new Air Conditioner for me a couple of years ago, and just recently I had them over since my heat pump seemed to be not working up to date. I thought that my heat strips were not working. They came by and discovered that the coil had a leak and had to replace something to keep the Freon from leaking out. They did it on 12/22/2015, and after a fairly long period to replace the part, when they got done it was working perfectly again. With these 35 degree mornings, it is especially important to get the Heat Pump working up to par. Right now they are my Air Conditioning Company and have them work on my daughter's Condo too. They come out promptly when called and usually fix it first time out. Very reliable company.

Great service! My neighbor and I had a plugged drain late on a Saturday afternoon. We both independently called plumbers. Donley came out right away. Attempted to clear the drain with a snake but was unable to clear drain without going on the roof. My neighbor's plumber said the same. We collectively decided to let my neighbor's plumber go on the roof and finish. Walter gave me his cell number in case the other plumber could not fix it. The drain was cleared. Was extremely pleased with Donley's service!!! And there was NO CHARGE!

Review: we purchased our new (10 years) ac from [redacted]. it is now nearing the end of warrantee period, I believe sept is the end of the warrantee. in the last 2-3 months [redacted] techs have been out to fix the same problem with our ac 3 different times, two different techs. the ac itself is working, the fan is not going on to push the cool air into the house. we have already paid, 150 dollars on 2 of the 3 occassions. it seems the fan, or fan motor, is broken, and perhaps, [redacted] does not want to replace it per the warrantee? I am not an ac tech so I do not know if this is the case, but it appears [redacted] does not want to fix whatever is broken so they can continue to charge for other repairs, until we have, paid for a new fan?Desired Settlement: we just want the ac/fan blower fixed properly, with a credit for work paid for that was or was not needed.

Business

Response:

Beolow is the communication between myself and our customer Mr. [redacted]. In his response below he indicates the unit has been operating satisfactorily since 4/29. We will stay in touch with him to ensure that he is 100% satisfied with the work and with [redacted] Service Center.

Mr. [redacted],

I received your complaint from the Revdex.com this morning and wanted to follow up with you immediately. We pulled the service records over the last month and the installation paper work for the unit from 2004. It looks like the last service call was Tuesday April 29th. Has the unit been cooling since last Tuesday or had anymore problems?

We appreciate you letting us know that you are not 100% satisfied with the service over the last month, we appreciate customer feedback. I also want assure you that [redacted] and [redacted] the manufacture will full honor the warranty on your air conditioner as promised in 2004.

Thank you,

[redacted] | President

From: [redacted] [mailto:[redacted]@msn.com]

Sent: Monday, May 05, 2014 2:05 PM

To: [redacted]

Subject: Revdex.com complaint

Mr [redacted], Thank you for getting back to me. The ac has been working fine for the last week, however, I am hesitant to say it is repaired. This is the 4th time [redacted] twice, [redacted] once, and this time, that your repairmen have been to our home, for the same repair. I am waiting to tell the Revdex.com that we are satisfied with this until I'm certain we wont need any futher service for this issue. We have used [redacted] exclusively since moving to Mesa in 1999. In the early or mid 90's while living in Chicago we saw a 20/20 special on ac repair shops, and yours appeared to be the only honest shop. I am begining to lose a little faith in your business, but will continue to use your services. I appreciate your time and reply. I will wait another week or two to contact the Revdex.com again to report my happiness with this issue. Thank you again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: A service call was made by [redacted] a Donley plumber (3/30/15) to service solar system. He stated the water tank was rusted and needed to be replaced. He stated that my type of tank was no longer available and would have to use a different tank. He stated my tank was out of warranty. The new tank would require all new piping at my expense, $1800.00. Tank was out of warranty based on Manf. date of 1/2009. Tank had 6 year warranty.

I called the manufacture who stated that the exact tank was available in Phoenix. He also stated that the warranty period is consistent with the date tank was installed. So if I had a receipt showing the tank was installed in June(I do have one) then the warranty would be honored according to the receipt date not manf. date.

I feel these tactics and plumbing practices are deceitful and nothing short of elder abuse. I feel that Donley plumbing was taking advantage of my age and my lack of English proficiency. Fortunately my son was able to step in and stop all work.

I had a different Solar company come in and inspection the system. They stated that tank was not rusting and did not need replacement. They did a service call and replaced the Anode for a total of $235.00.

Based on this information I feel Donley was taking full advantage of my age, which makes suspect of a repair that [redacted] performed the same day. He replaced a pressure vale on the outside of my house he said was not working properly. I did not have any problems with water pressure inside the house. This repair with parts and labor was $538.00. I now feel that this repair was more than likely unneeded and want a full refund of the false repair performed by [redacted] the plumber who works for Donley.Desired Settlement: Full refund for the unneeded repair performed on 3/30/15 to install a pressure regulator that was not needed. At the time of service I had no problems with water pressure inside the house.

Business

Response:

We received the Revdex.com complaint notification today and have contacted the customer. We have agreed to settle the complaint meeting the customers desired settlement request “Full refund for the unneeded repair performed on 3/30/15…” totaling $538.84. The customer paid by credit card and we will be issuing a refund to that card ASAP. Please let us know if there is anything else you need from us to positively close this complaint.

Extremely professional, exceptionally courteous and determined to fix the problem. The sliding scale in your evaluation does not work properly.

As always, very professional and friendly service.

I have found Donley to be very dependable throughout the many years I have used the company for air conditioning/heating. The service people who have come to my house have almost uniformly been very good or excellent. The most recent tech person is [redacted], and he is far and away one of the very best Donley has sent.

"**" [redacted] did a superb job on our winter service. He replaced a burnt contractor which could have resulted in our furnace not working. "**" is most courteous and experienced. It is a pleasure to work with him and Donley.

[redacted] service two heating units as part of the semi- annual maintenance. He was exceptionally thorough, totally professional and kept me informed about the steps he was taking. in addition he completed a service call on a third unit from the previous day with out having to install a new part which had been the initial diagnosis. All in all, a totally pleasurable experience.

As usual, Donley is a pleasure to do business with. From the time the service visit is scheduled thru the service call the staff is easy to work with and professional at every step. The office personnel and service people are courteous, always prompt and comfortable to talk with and have at your home....

Thnaks for the great service tech, [redacted]!

Smail was awesome...found the problem right away...gave options of repairing or replacing unit..Made an appt. right them for rep to come same night and give quote for new unit or cost for repair.
As always, Donley serves their customers well. [redacted]

One of our A/Cs went out Friday night (june 13) Called Donley about 8:30 am Sat. A repairman arrived about 10:30 which seemed very prompt for aweekend. After about hour, he indicated that he was having difficulty fixing it as problem was in electrical circuit. We were concerned about the reliability of unit that was 15 years old and whether it would last the full summer so [redacted] phoned and got on-duty salesman ([redacted]) here in about 30 minutes. [redacted] then outlined pricing alternatives and we came to a a satisfactory decision to replace the unit and got it scheduled for Monday 6/16, which is very prompt, esp. for a weekend.

Great service

Donley responded to a major water slab leak within 90 minutes of my call to the office. The Donley plumber when he arrived, called a specialized water leak detection company who explained what the problem was and the work that would be needed to correct the leak, once it was determined how to fix it. I was informed throughout the process by the Donley employee of what was being done and why it was necessary to cut the holes into the walls. All involved were professional. The plumber had the right tools, the parts needed, worked quickly and did a good job of clean up.