Donley Service Center

Excellent service. Very professional and knowledgeable staff!

Donley Service Center sent [redacted] out today because our morning shower was cold. He ended up replacing both of our water heaters. He was pleasant, efficient and even cleaned the garage floor after he finished. I am so impressed with his work that I just had to say so. I have had so many terrible plumbers over the years. It's wonderful to know that there are good one's out there. Thanks, [redacted] and thanks, Donley!

Professional, thorough, honest, polite.

Appointment made on same day I contacted them. Plumber arrived promptly and resolved my problem quickly and at fair price. No call out charge. Plumber was polite and courteous, wore booties when inside house. Have used Donley before and will use again when required.

Best service I have ever received!! Wow. I wish they could handle all my home needs. Daniel was professional, knowledgeable, up front about all pricing and helped me understand the issue. There was nothing he could have done better. I will never call any other company for my heating and a/c needs.

If only Donley Service would also move into the cable tv industry I would be one happy lady!

Thank you so much!

Julie T[redacted]

My service tech was professional and very polite. He was very informative and helpful.

Reliable and competent in all respects. A bit expensive, though.

Donley has always been trustworthy and performed quality work. Additionally they have been very timely - not asking customers to wait for extended periods of time for emergency work. I have been doing business with Donley for 10 years.

I highly recommend Donley for all HVAC & Plumbing work.

We have used Donley at two of our residences for 20+ yrs for all our heating, cooling and plumbing needs with a positive outcome.
Recently we had them replace a sink faucet and it was defective. They sent Chris K[redacted] out within a couple of hours. Chris was wonderful, showed compassion and concern for our problem and immediately replaced our faucet with an upgraded one for our inconvenience. Great recovery! Chris is very knowledgeble and a real "people person" representing Donley in a most professional manner.

We have been with Donley for years and could not be happier with the great service. They did us right with a troublesome, unit and replaced it at a substantial discount. We will always remain loyal to Donley Service Center. With that said, this last experience with a system spring check left something to be desired. The check was scheduled between 10AM and Noon. We received a call from the Service Center at about 11:45AM stating the the technician was running a little behind on his last call and it would be more like 12:30PM or so. Finely heard from him about 1:45pm stated he was about 30 to 35 minute away and we were the next stop. At about 2:00PM he is at the front door and I asked him in to come in to start the service call, He walk into the house with his shoe proctors in his hand and introduced him self as Rick. The first thing he did was try to upsell us a cleaning device to be installed inside the unit. When we asked how it worked he became confused and stated something like it sprayed hydrogen peroxide into the air. We declined to upsell and asked him to start to service the unit. He proceeded to get on the roof to check the unit. About twenty minutes later he was at the front door asking to check the thermostat. He came in, again with no shoe protection to look at the thermostat for. He looked at it for a few seconds. Then he walked into the kitchen and asked me to sign on his tablet. With him being two hours late may of put me in a bad mood for his visit but I feel he came on a little to strong with the upsell in the beginning and disrespected my home not taking the precautions shoe proction. This being only one incident out of many very positive visit from Donley I hope this was only a bad day for the technician. I well continue to recommend Donley to all my friends for there services,

I have no problem with the technician who did the work. I do not like not getting a paper invoice in my hand when the work is completed showing what work was done. I saw a work order on the internet, but I did not see what work was actually performed. I will need this in the future if I need to make a warranty claim. However, the work was scheduled for 4/25 from 3 to 5 and that didn't happen. I was then told it would be another hour. I said no, I had other plans. Work was set for the next day, but the technician wasn't informed. The customer should be called on the day of the work and told when to expect the technician. I had to call at 4:50 to find out.

Excellent service, knowledgeable and provided clear and easy to understand choices. Wonderful experience

Very good service, prompt in taking care of our AC and got the cool air back going again with minimum time.

[redacted] from Donley Service Center serviced our air conditioners as part of our Annual Maintenance Agreement. He was professional, courteous and punctual.

[redacted] came promptly, assessed the situations quickly, and began working. Everything was done well, and clean up was impeccable. [redacted] was honest about what needed to be done, what could wait, etc.

[redacted] was very professional, very knowledgeable and completed the work order in good time. He explained things that I needed to know in a way that I could understand the technology.

As usual Donley was excellent. They came very quickly and knew what to do. As we were expecting company, the technician stayed late to get a part and complete the repair. Donley may not be the least expensive, but they are worth the added cost.

These people really came through for me in a pinch. My regular cooler service man was unable to service my system, and the temp was already in the 90s. Donley sent a crew out the SAME day, and on a Saturday to boot, got my system up and running, and didn't charge me weekend rates. Thank you very much.

Excellent service, trustworthy company to deal with.

Excellent service!!!