Dose of Roses Beverly Hills Reviews (%countItem)
Dose of Roses Beverly Hills Rating
Address: 2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021
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Items were not delivered and no one will respond to my emails or phone calls.
On January 30th I placed an order (#***) that had guaranteed delivery by February 14th. I agreed to pay $72.46 using my Visa debit card for the items and shipping. Funds were deducted from my account on January 31st. On February 11th I checked my tracking number to find that the label was created on January 30th but the package was never shipped. At this time, I sent an email to their customer service to verify that the items would arrive by February 14th as promised. I was contacted back same day by *** and told that my items would be re-shipped. I responded back same day asking for verification I would still be receiving them by the promised day. I received no response. Having not received the items or a response by February 17th, I sent another email asking for an update and an explanation. I received no response. Having not received the items or a response by February 23rd, I once again sent another email asking for an update and an explanation. I received no response. Finally, having not received the items or a response by February 25th, I tried calling the phone number attached to the charge on my banking statement. I was immediately sent to voicemail. I called my bank to initiate a dispute on the charge and no longer wish to attempt any contact with this company.
At a bare minimum, I require a full refund in the amount of $72.46.
I purchased an item that has failed to ship. Customer support does not reply to requests for information.
I purchased an item from their website on 2/8/2020 that said it was in stock. I immediately received an email with the shipment label details. It is now 3/2/2020 and the item has not been delivered to the carrier for shipping. I have requested information on this issue through their support email but have not received a response.
Order #: ***
UPS tracking number:
I would like to cancel this order and receive a refund for the purchase.
The customer placed an order on Feb 8, 2020, for our product of the Dozen Galaxy Roses. After investigation, it appears the order was lost in transit. Per company policy under "Returns and Exchanges" we do not cancel orders at any time once they have been placed. If a problem presents itself with an ongoing order regarding processing and shipping, customers are provided the options between receiving a reshipment of the item or store credit. By placing an order with Dose of Roses Beverly Hills, the customer has agreed to all policies and our Terms and Conditions. We have reshipped the order, Order #
(The consumer indicated he/she ACCEPTED the response from the business.)
Dose of Roses did ship the item and I have received it. I am satisfied that this issue has been resolved.
I paid $34.96 on 2/7/20 for an Enchanted Galaxy Rose promised by 2/14/20. I've attempted contact 6x to no avail. Still no delivery.
On 2/7/20, I placed an order for an Enchanted Galaxy Rose for $34.96. I received an email confirmation. On 2/8, I received an email stating "a shipment from order *** is on the way". Later that same day, I received an email stating an order was processing. The item was not received, as promised, by the 14th. I started attempting contact on the 17th. I wrote emails on 2/17, 2/18, 2/21, and 2/27. I attempted contact through Facebook messenger on 2/17. To this day, I have received no response and still do not have the item. I have since requested a refund in my emails. The company, ironically, sent me an email on 2/22/20 asking what I thought of my recent purchase. I have them a one star review and reiterated my attempts to contact them as well as intent to contact the Revdex.com. Still no response. As of today, I have heard nothing from this company in response to not receiving my item or a refund. I would also like to note that UPS, when given the tracking number, still says "When the shipment arrives at our facility the deliver date will be updated".
I no longer want the item. It was for my daughter as a Valentine's gift. The irresponsible behavior of this company has caused me to no longer have any desire to give it to her. I simply would appreciate a full refund and I will never do business with them again.
II ordered a Galaxy Enchanted Rose that was suppose to come in a dome with lights. All I got was a glass flower. No dome no lights. I am disappointed because I got this for as a valentine's gift for my wife, and it is now qhat I ordered. I tried emailing them since they dont have a phone number to call. I have emailed them twice, and its been a few weeks and still no reaponse.
Absolutely a scam and horrendous customer service... I ordered and paid for my stuff sometime in January to get it by Valentines day as it was promised. Not only did I never receive my item but I was charged and contacted customer support multiple times and still have heard nothing. Please stay away and do NOT order from here. I repeat this is a COMPLETE SCAM and waste of time energy and Money.... If I could give no stars, I would and twice.
Scam company. They immediately take your money and never send the product. It's been over a month since the guaranteed delivery date yet hasn't ever shipped. No way to contact them for a refund
Don't Order From This Company
Love the royal blue rose bloom box that I ordered over the weekend. It was everything I looked forward to, the delivery was a day earlier than expected too which was pretty cool. Thanks dose of roses
Love my orders a lot. The galaxy roses are very mesmerizing, they are breathtakingly beautiful and I'm not even exaggerating.
The services here at outstanding! I am satisfied with the quality of roses I get, too. The staff are very accommodating and the delivery is always on time
Dose of roses has maintained the quality of services I like from them from the start. The replies are fast here and my requests are always carried out in the best way possible.
My orders arrived on time and they were all carefully packed. The roses are of good quality, I like it very much.
I know the roses here are quite expensive but so far my purchases have been worth it. It's such a plus that they smell good too.
My galaxy roses arroved on my porch just earlier today and they got that kind of glow I was looking for when I thought of buying from this shop. Thanks Dose of Roses.
Among all collections here at dose of roses, the marbleous collection is my favorite. My white roses were so beautiful and the delivery was super fast.
I love how freshly preserved my roses are, plus they are shipped with such care, there are no dents whatsoever with my packages.
Dose of Roses has provided me constantly with quality services and roses. Fast transaction from start to finish. My recent orders were wonderful, by the way. Thank you so much.
One of the best things about dose of roses are their handmade acrylic glasses. The rose arrangements here are wonderfully done as well.
Terrible service!! They charged for two items; only sent one and then issued a gift card as if I would want to shop there again. And there no direct customer service number. Will never shop with this company again.
They charge your card and 9 times out of 10 they will not send you anything and they WILL NEVER RESPOND!!!!! Buyer beware. They are fakes, scam artists and criminals!!!!!!
When you've been married for more than ten years, people seem to think there'd be no surprises and excitement anymore, but I want to prove them wrong. I got her these galaxy roses that she has never even seen before and she says she loved them. It was a nice surprise, she said. I'll do this for her every chance I get.