Dose of Roses Beverly Hills Reviews (%countItem)
Dose of Roses Beverly Hills Rating
Address: 2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021
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I wish I could leave 0 stars. I received the wrong items in my order, that were worth less than what I purchased! There is no phone number to contact them. I have reached out on email several times with no response. Seems like a scam!
The rose my fiancé ordered for me arrived in a scratched glass dome. We both contacted the company multiple times to ask for an exchange with no response, despite that he paid so much for it. Would never do business with again.
SMART PEOPLE WITH A LEGIT WAY OF SCAMMING! DO NOT TRUST! DON'T DESERVE ANY STARS! THEY KNOW WHAT THEY ARE DOING. THIS IS PROBABLY THE MOST LEGIT SCAM ANYONE CAN COME UP WITH! TAKE MY WORD FOR IT. HORRIBLE IN EVERY WAY. STEAL YOUR MONEY AND THEY'VE FIGURED A WAY TO REROUTE THE FAKE PRODUCTS THEY ARE SUPPOSE TO SEND YOU TO MAKE IT LOOK REAL AND IN THE END YOU HAVE TO DEAL WITH UPS AND USPS BECAUSE THEY PURPOSELY MERGE OR USE A MAIL SYSTEM THAT MESSES THE SHIPPING UP. ON TOP OF THAT, THE PRODUCTS ARE MISLEADING AND NOT WHAT IT IS. IT'S ALL MELTED PLASTIC. AND THE PEOPLE BEHIND THIS COMPANY RUNS WITH YOUR MONEY AFTER THEY RECIEVE IT. NOT ADDRESS NOT CONTACT NO NOTHING! LIKE I SAID THEY ARE SMART PEOPLE WITH A LEGIT SCAM BECAUSE THEY MADE SURE ALL THEIR FINE PRINTS MEETS THE REQUIREMENTS UNDER SHIPPING! POLICIES! REFUNDS! EVERYTHING! DONT GET TRICKED OR YOU WILL BE THE NEXT ONE WRITING A REVIEW OF HOW DOSES OF ROSES SCAMMED YOU!
ordered January 14th, got a shipping label creation email and then nothing again. No reply to the customer support ticket I created on their site, and no general contact from the company. This is one of the worst. They advertised everywhere for valentines day and then they just rip people off.
This site is nothing short of a SCAM with many bogus reviews and followers to make them look like a thriving company, which they are not.
I have sent multiple requests regarding an order I made (#XXXXXX) and received a product that did not work (Galaxy Enchanted Rose) and still haven't heard anything back I returned the order to the address that they had on their site a couple weeks back. See here: https://d.pr/i/S6Flf9 - but this address bounced my package back to me and of course I had to pay for shipping. They since have removed this address from their site.
As it turns out, there are MANY people out there that are experiencing the same situation. You can find this online with a few searches on Google.
Furthermore, they are engaged in criminal activity as they are illegally using another company's address and the Beverly Hills Police is now involved. You can find out more information about this situation on this Facebook page:
https://www.facebook.com/refundusback
DO NOT, UNDER ANY CIRCUMSTANCE, ORDER FROM THIS WEBSITE.
My order was supposed to come in by Valentine's day and it was late so I bought another bear off Amazon Prime and it still came in quicker. After about 2 weeks, my bear and galaxy rose came in. The bear off of Amazon looked much better than this overpriced junk as there were patches with no styrofoam roses. The galaxy rose is literally a scam. It looks like a $0.85 cent toy made in China! It was pretty ugly as it was made from the cheapest plastic alive. From one boyfriend to another, please don't waste your time and listen to Instagram ads like I did.
I give 5 stars to dose of roses for the quality service. The shipping is on time and it has not damaged the packaging and the roses at all. The product itself is worth the money.
There are so many different colors to choose from on here. They all look great so it was hard to decide at first about which one my wife would love most, but I've decided I'd match it to the occasion. Every occasion from now on is solved forever.
Our wedding was something we both looked forward to and I didn't want the magic and romance to end in just that one day. Buying her these roses really kept the mood up the whole time in our honeymoon.
This site was actually recommended to me by a friend when I asked him on pointers on how to be romantic. The girl I have in my life right now is worth it and I'm glad I found this site. I can't imagine giving her roses that look better than this.
Order said it was shipped on 1/27/2020 and would arrive by no later than 2/11/2020. I sent 4 emails, no response and still did not receive item.
My order that was placed on 1/27/2020 was supposed to arrive by 2/11/2020 on time for Valentine's Day. As of today, 3/2/2020, I have still not received the item or a response from customer service. Since 2/13/2020, I have sent four emails demanding a response and eventually a refund. However, the only communication I get from them is further promotions through email and texts but none in regards to my emailed concern. Awful customer service and a huge scam that takes your money, does not deliver the product, then continued to solicit my email with more promotions and discounts to purchase more!
Originally I wanted the item, as it was a gift for someone. As of now, I want an explanation from company and refund for my order of $19.96. This company should be put out of business since it does not deliver or respond to customer inquiries. It's clearly a scam.
The order in question was placed on January 27, 2020 for our Galaxy Rose. After investigating the order, the item was shipped as of January 27, 2020 but unfortunately, was lost in transit. The customer has reached out on February 13, 2020 regarding their order. We have responded with information on their order and a resolution on March 25, 2020. We are currently waiting for a response from the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is untrue. They were not still awaiting my response when they entered a response here. Multiple emails have gone back and forth. I immediately responded to their offer of store credit and reshipment, stating that I would not accept that offer. I ended up having to purchase another gift instead of what I ordered from them after they didn't response to four of my emails in almost two months time. The tracking number they issued was inactive from the day I placed the order so it is believed that it was never shipped. The only solution is a full refund since I was forced to spend more money elsewhere due to their lack of professionalism and response in a timely manner, therefore I no longer require the item nor store credit. I do not want to do any further business with them.
The order in question was placed on January 27, 2020 for our Galaxy Rose. After investigation, it appears the order was lost in transit. If a problem presents itself with an ongoing order regarding processing and shipping, customers are provided the options between receiving a reshipment of the item or store credit. By placing an order with Dose of Roses Beverly Hills, the customer has agreed to all policies and our Terms and Conditions.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already submitted a rebuttal. As I have explained multiple times, I agreed to their terms at purchase. But by taking two months to answer me, they did not respond to my inquiry or offer a solution until after a reasonable time frame had passed, thus voiding my obligation to uphold the policy of store credit only. I had to purchase a gift and spend money elsewhere because of their lack of response and therefore require a refund. It is against the law, as stated on the Revdex.com website to require me to receive an item this long after not getting back to me as to what was going on with my order.
Ordered flowers almost 1 month ago. Sent in multiple support tickets requesting refund with no response.
I ordered flowers for $249.00 on February 4th. Order #***. I never received the order, and have contacted their support 3 times, 2 of which were to request refund. Zendesk Ticket numbers (***) and (***). It is now March 4th and have received no refund or update or even contact from them besides marketing emails.
I need a refund from this company asap or I will be disputing with my bank and reporting scam to the Los Angeles Sherrif's dept.
I bought an enchanted galaxy rose on 02/06/20 for a gift and it's now 30 days later and they haven't even started shipment
On 02/06/07 I purchased a enchanted galaxy rose and paid for 5 day shipping so I would receive it before Valentine's Day. On 02/07/20 I was sent order confirmation and a tracking number of ***. Order number *** and debit card payment for $38.80
I have sent multiple emails since there is no contact number. It's now 03/03/20 and I have 0 responses from the company and nothing but a label has been done.
I just want what I paid for
The order in question was placed on February 7, 2020 for our Galaxy Enchanted Rose. The customer reached out on February 15, 2020 regarding their order. On March 25, 2020 we have responded to the customer informing them their package was lost in transit. We have issued the customer a replacement of their original order.
Ordered roses on Feb 2,2020 and never received them and Dose of Roses will not respond to my emails. $186.75 need to be refunded to me asap
Order number *** $186.75
Refund
The order in question was placed on February 1, 2020 for our Eternal Promise Arrangement. The customer reached out on February 12, 2020 regarding their inquiry. After investigating the order, the item was shipped as of February 28, 2020 but unfortunately was lost in transit. We have reached out to the customer on March 27, 2020n informing the customer of the issue and provided a possible resolution. Waiting for customers response.
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered a product from dose of roses on 2/7/20. Was told it would be delivered by 2/14/20. Was not delivered. Have not heard back from customer serv
I ordered a product from dose of roses on 2/7/20. Was told it would be delivered by 2/14/20. Was not delivered. Have not heard back from customer service.
I have contacted customer service 3 times and have not heard back from them.
I would like to seek a refund for $34.96.
Document Attached
The order in question was placed on February 7, 2020 for our Galaxy Enchanted Rose. After investigating the order, the item was confirmed as shipped, but unfortunately was lost in transit. We reached out to the customer on March 20, 2020 regarding the problem. We informed the customer we have sent out replacement.
I'm beyond frustrated!
I made an order *** on 2/7/2020 my order has not arrived. I have contacted the support email address to no avail. I'm beyond frustrated! I want my product or my money refunded! This is the worst customer service I've ever experienced.
Just give me what I paid for give me a refund.
The order in question was placed on February 7, 2020 for the Galaxy Enchanted Rose. The customer reached out on February 19, 2020 regarding the purchase. After investigating the order, the package was determined as shipped as of February 8, 2020, but unfortunately became lost in transit. We have informed the customer of the shipping matter on March 20, 2020 and issued a replacement of the original order.
Poort customer service/communication; borderline scam practices.
No product in 25+ days of purchase
Product was purchased February 4th for a significant other for a Valentine's Day present. No product has been received and there has been no effort of communication or updates. Order #*** $149.40 was charged to my debit card after promotional discount, tax and shipping & handling fees.
To resolve the matter I would like the products I purchased shipped or a full refund; not a store credit as their website states.
Order hasnt gotten here.
I ordered a couple of things on Feb 8. and it still hadnt gotten here. I paid with my credit card, $135. My order # is ***. My things should be here & theyre yet to come, I just want a refund & I emailed them 5 times and they havent responded.
I want a refund, I no longer want the things.
The order in question was placed on February 8, 2020 for our Rose Bear and 24K Gold Dipped Rose. After investigating the order, it has been confirmed as shipped as of February 27, 2020 and delivered on March 2, 2020. We have reached out to the customer on March 20, 2020 informing them their order has been confirmed as delivered. We also let the customer know purchases can not be refunded, per our policy. We provided resolution options of have the order reshipped or accepting store credit for their cost. Awaiting customers response.
Ordered online and paid for item but NEVER received Item in mail. Item shows Pending Pick Up by USPS. Item was paid and posted from Bank account.
I went on line and ordered a Galaxy Enchanted Rose for $49.95 from their website https://www.dose-roses.com. on February 07, 2020 and Chase Bank Posted payment on February 10th. for $54.94, (shipping $4.99 by USPS) and does state to allow 5 to 7 business day for delivery. ORDER # ***. USPS tracking number: ***, When I go to the USPS website Item show it in Pre-Shipment Status, February 8, 2020 at 2:05 pm
Shipping Label Created, USPS Awaiting Item
LOS ANGELES, CA 90058
I have received an email on February 8th saying shipment is on the way. I also have written 2 emails to the customers service support asking about my order and never got a response. My 3rd email requested a refund due to not receiving the shipment and I still have not received a response from that.
I just want a refund as soon as possible.
The order in question was placed on February 7, 2020 for our Galaxy Enchanted Rose. The customer has reached out on February 13, 2020 regarding their inquiry. After investigating the order, it has been shipped as of February 8, 2020 but unfortunately was lost in transit. We have informed the customer on March 25, 2020 of the problem and suggested some resolutions. Waiting for customers response.
I ordered a product and never received it. I tried contacting the company but never got a response. They are stealing from people.
I purchased two roses from them in summer of 2019. They never came and I tried contacting the company they said they'd send them. After two months I got one of the two items I ordered. I emailed again and they never responded. The tracking number they gave me is in transit as of July 18, of 2019. They have stolen money from me and from many others judging by the reviews I have read.
I want my money back at the very least. Ideally they should be shut down and no longer allowed to conduct business. Someone should be held accountable for all the money this company has stolen.
The order in question was placed on June 8, 2019 for our 24k Golden Rose and a Galaxy Rose. After investigating the order, the 24k Golden Rose has been delivered and the Galaxy rose was not shipped. The customer reached out on August 14, 2019 regarding their order. We replied to the customer on August 17, 2019 informing them we were experiencing a stocking issue and a would be restocking the following weekend. Unfortunately, the item did not ship. We have reached out to the customer on March 27, 2020 about the issue and an option for resolution. Waiting for customers response.