Dose of Roses Beverly Hills Reviews (%countItem)
Dose of Roses Beverly Hills Rating
Address: 2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021
Phone: |
Show more...
|
Web: |
www.DoseofRoses.com
|
E-mails: |
Sign in to see
|
Add contact information for Dose of Roses Beverly Hills
Add new contacts
ADVERTISEMENT
Have not received my package and its been passed day it said it was delivered *** its now *** Ive emailed them a few times havent hear anything
I oders a galaxy enchanted rose for does of roses on 2/8/20 for $42.46 after the %25off discount, the Oder number is ***. I got an email from them saying Oder *** confirmed like a receipt. I got another email later that day saying my Oder is on it's way being shipped with UPS with the tracking number ***. Said it was gonna be delivered on 2/12/20, I got an email saying it was delivered but I never received any package. I had emailed them never heard anything back and I've email the a few times now still haven't heard anything, I emailed them on 2/13/20 two different time and then on 2/18/20 it's now 2/23/20 and haven't heard anything and still haven't received a package or a refund.
I want a refund. They have poor customer service. Like I didn't spend almost $50 on nothing and I've emailed the company a few time and tried to contact them but I haven't heard anything. It's makes me very upset they are like this no company should be like how does of rose is.
Order placed on 02/07/2020. Paid for 24 hour processing and 2 day shipping. No product received.
02/07/2020 flower arrangement was ordered. I paid for 24 hour processing and 2 day shipping. I received a shipping confirmation on 02/11/2020 with no updates. Still til this date no update received. I have sent 3 messages via their website and they still refuse to respond or update me about the order.
Just refund me my money that they have stolen. This company clearly did not intend to send this product.
The order in question was placed on February 7, 2020 for the product of our Red Rose Bear. The customer has reached out regarding the order on February 14, 2020. After investigating the order, the package was determined as shipped as of February 11, 2020, but unfortunately has become lost in transit. We have reached out to the customer informing the issue on the shipment and offered options for resolution. Waiting for customers response.
Purchased an order of 30 roses for Valentine's Day two weeks early in which I never received any confirmation on mailing, or any communication.
Made a purchase for my flowers on February third specifically FOR Valentine's Day and when the day came I had gotten no communication whatsoever from distributor, regarding any mailing or shipping, decided to wait and give it a shot and still have not heard back it is going on three weeks now in which I simply request a refund for this bottom line TERRIBLE service. Have been emailing for the past week and a half regarding a refund and have not heard anything from there support line
I simply want my money back there is no reason for me to receive the flowers anymore. It has been well over four weeks.
Received the galaxy rose and it won't turn on. Emailed the company twice this month with no response.
I purchased their galaxy rose and did receive it. I put new batteries in it and it didn't turn on. I emailed the company twice this month and they haven't responded. I wasn't even asking for a refund, just seeing if they'd fix it or offer and exchange.
I would like a working replacement.
I ordered 4 galaxy roses and only received 1 damaged. I keep getting billed. I emailed them multiple times with no response. No phone # listed.
I ordered 4 galaxy roses to be delivered on or before Valentines Day 2020. I received 1 on late evening of Valentines Day and it was damaged and I did not receive the other 3. I emailed the company 5 times with no response. They do not have a phone number listed to call either. The finance company they use QuadPay keeps charging me for the installments on the total order. I have emailed QuadPay 5 times with no response from them. They keep taking my money but I have no products. They also send me emails and text messages daily but will not address my concerns. I want a full refund. I paid $100.87 which I want refunded. This company is a SCAM. I also believe the payment app they use QuadPay is a scam too. I cannot delete my bank account either as their app will not let me. I worry this is a criminal act they are doing by taking others money and not sending them the products purchased. I have all the emails saved that I sent them. I emailed them on 2/14/20, 2/15/20, 2/17/20, 2/18/20, I even filled out their survey they sent me and gave them poor reviews. They will not respond but they keep taking my money and harassing me with emails and texts.
I want a full refund and I want to be able to remove my bank information from QuadPay too.
I ordered an item for a holiday online. Item never sent out. Customer service ignored my requests to cancel and refund the order.
On February 8 2020, I ordered Galaxy Enchanted Rose (Order #***) via QuadPay instalment. I was paying through QuadPay using a Discover card. The UPS shipping label for the item was created on the same day. Today is February 24 and the item has not been dropped at a UPS facility yet, according to the tracking number provided.
On February 15 2020, I emailed the company's support email (as provided in my order confirmation email) asking for the order to be cancelled and the amount to be refunded, since the holiday had passed and the item had not been brought to a facility yet. I received no response, so on February 19 2020, I contacted the email again to follow up on my cancellation request, to which I received to response again.
I would like to receive a full refund for the amount paid ($37.46) and the order cancelled. I have legally obligated myself to the payments via QuadPay so those payments will still continue, but I would like a full, one-time refund to cover the charges for those payments.
The order in question was placed on February 7, 2020 for one of our Galaxy Enchanted Roses. The customer reached out February 15, 2020 regarding their order and requested an order cancelation. We informed the customer, per our policy, orders can not be canceled. We also let the customer know the package was in fact shipped but unfortunately, became lost in transit. On March 23, 2020, the customer agreed to have their order shipped right away.
Have not gotten order
Paid for an order on Valentine's Day and have not gotten it or heard back from the company though I've reached out to them numerous times. Below I will attach pictures that confirm my payment along with the order and tracking number.
1. Deliver my order 2. Refund 3. Law suit against business leading to its closure.
I have not received my product that I bought on February 8th 2020, I have attempted to contact the business and got no response.
I purchased a product a light blue rose bear on February 8th 2020, they posted a message on facebook they are delayed in shipping the products out. I have messaged them a few times since then asking about the product and I have not received any messages back.
I would of been willing for the product to be shipped out if they would of given me a time frame but since they cant seem to Reply to my messages at this point i want a refund.
The order in question was placed on February 8, 2020 for the product of our Blue Rose Bear. The customer reached out regarding the packages shipment. After investigating the order, the package has been determined as shipped as of February 11, 2020, but unfortunately has become lost in transit. We have reached out to the customer informing the issue and referred options of resolution. Waiting upon customers response.
Item purchased never recieved product.
I ordered an item on February 11th, the business took my money and sent a confirmation email with a tracking number. It has passed the allotted time frame the business presents on website. Order number is ***. When I select the tracking number to see where the product is. It says the UPS label has been printed but not sent to UPS for pickup. I've already contacted UPS that is how I have that information. The amount the product was $44.95. I used my debit card for the purchase. I have contacted the support team for information but they have not returned my email.
I would either love to have them finish the job and send me my product or get a refund for my money.
The order in question was placed on February 10, 2020 for one of our Galaxy Enchanted Roses. The customer reached out February 14, 2020 regarding their order. We responded to the customer informing them of the shipping issues in their package. On March 23, 2020 the customer agreed to have a reshipment of their order.
I order the Rose Bear since February 14th and I am yet to get any information about my order. I sent 3 emails to the customer care and got no response
I ordered the Medium Blue Rose Bear on the 14th of February and have not got any updates about my order. My order number is ***.
I would like to have the ordered product shipped out to my partner as she has been expecting them for a while.
The order in question was placed on February 14, 2020 for our product of the Blue Rose Bear. During this period of time, we received a high influx of orders, which caused a delay and processing and shipping. The order was shipped on February 25, 2020 and delivered on March 3, 2020. The customer does have access to all tracking progression through the provided tracking number, to be able to receive notifications for shipment. If customer has not received order, we can immediately issue a replacement or store credit for future purchases.
(The consumer indicated he/she DID NOT accept the response from the business.)
The item was delivered on March 3rd. However, I would like a compensation for the delay as the item was purchased as a gift and I had to buy another gift for my significant order because of the delay.
Thank you
The order in question was placed on February 14, 2020 for our product of the Blue Rose Bear. Due to the customers purchase arriving late we would like to offer an immediate $30 store credit for future purchases! Awaiting for customers response.
I received my bear covered in glue w/out the beautiful display box that they advertise. Cant send it back w/out the packaging b/c I didn't receive one
Placed an order for Valentines Day with expedited shipping. It arrived late. I received my bear covered in glue and thrown in a moving box with bubble wrap. I didn't receive the display box that they advertise. Sent numerous emails and tried reaching out on IG. They delete all negative reviews just to keep in business and ignore their paying customers. The worst customer service I've ever experienced. I feel like I've wasted $100.00 on nothing. Wouldn't be so bad if they would respond and try to rectify the situation. Can't even get a refund (NO CASH REFUNDS ONLY CREDIT) b/c you have to send the product back in the package received but I didn't receive mines in a package.
I would like a refund or send me another bear. Include the display box this time.
Never delivers order after taking money. No way to contact this business for a refund
Order #*** guaranteed by Feb 11 (ordered 1/27) it's 3/2 !!!! Have sent email & phone calls to no avail
Would like full refund $64.84
Placed an order on 2/14/2020 and I have yet to receive any tracking number or information on the status of my ordered. I paid over $200.
I placed an order for a bouquet of roses on 2/14/2020. I emailed the company support email twice already and I have yet to receive any proper form of communication from them. My order # is *** I paid exactly $257.95 For my order. It has been almost 10 days with no tracking number or updates which is having me worried that I got scammed out of almost $300.
I would either like a refund for my order or to have my order properly fulfilled which is the solution i prefer as i have already promised the girl i like she would be receiving some.
I received the wrong item, I sent in an email to customer service 4 times and have had no respond in one week.
I received the wrong item, and immediately responded to customer service with images of the wrong item. I sent it multiple emails requesting the company to get back to me. I want the item that I ordered. The item I received is worth about half what I ordered. I won't ever order from them again, no one has gotten back to me, and I can't find a contact number to speak to a company representative.
If they can not provide me the item I requested I want a full refund.
Purchased 2 Enchanted Galaxy Roses, but only received one. Attempted 4 times to contact customer service, but no response.
On 02/14/2020, I purchased 2 Enchanted Galaxy Roses with rush processing, order ***. On 02/18/2020, I only received 1 Enchanted Galaxy Rose. I immediately emailed the company since they don't provide a telephone number. I have also left my review on their site, as well as, used their contact form twice regarding my missing item. Also, responses back to their automated response to my submission with no response. I am being charged through Quad Pro for this and only received a partial order and cannot get someone to correct this issue.
If they cannot send my missing enchanted galaxy rose, I would like a refund.
I still haven't received my order, and I have gotten no notifications about a shipment. And they will not respond to emails.
I placed my order on 2/7/2020, and paid nearly $20 extra to get rush shipping to get it before Valentine's Day. It was advertised on the site at the time that it would be in time for Valentine's Day. I have attempted numerous times to contact customer service, and no one will get back to me. I honestly at this point just want my money back. I have tried leaving negative reviews on their Facebook page, and they block everything. I've seen that many other people are having this same issue.
I paid the company $41 to make my wife's Valentine's Day special. The product never came, and now I'm reading that the product they advertise isn't what you actually get if it's ever delivered. I want a full refund.
The order in question was placed on February 7, 2020 for our product of the Galaxy Rose. The customer has reached out on February 13, 2020 regarding the order. After investigating the order, it has been determined as shipped as of February 7, 2020, but unfortunately, became lost in transit. We have reached out to the customer informing the issue in the shipment and referred options of resolution. Waiting upon customers response.
(The consumer indicated he/she ACCEPTED the response from the business.)
This company is 100% a scam. My roses they sent are plastic. I am clicking "yes" so I can wash my hands of this, and just know never to buy from them again.
Ordered a 24K Gold Dipped Rose with Rush Order Processing and Shipping for a total of $92.04. Processed on February 11th. Emailed with no response.
Order ***
Ordered a 24K Gold Dipped Rose - Red ($69.95) with Rush Order Processing ($8.95) and Shipping ($13.14) for a total of $92.04. Processed on February 12th. Emailed with no response.
UPS label created on February 12th. but has failed to be received by UPS as of this morning.
UPS tracking number:
Just want my money refunded.
paid for overnight shipping delivery by 1030 on 2/15 didn't get it until Monday no one will call back or email me even
I ordered overnight guanteed delivery for $22, it was supposed to be delivered on 2/15 no later than 1030 in the morning. They did not even drop Off my package at ups until the evening of 2/15. I tried to contact them through Facebook and through the support email address several times with no response. It was guaranteed delivery by 1030 on 2/15 or money back. I will provide the emails I sent them as well as my original order receipt they emailed me.
I want a refund for my shipping. I paid more for shipping than I did for the product, which was broken and not anything as advertised. But I am most concerned with paying for overnight delivery and not getting it for four days
The order in question was placed on February 14, 2020 for our product of the Galaxy Rose. After viewing the inquiry, we do not have any previous emails from the customers email on file. The customer possibly could have reached out through an email we do not have record of. We reached out to the customer on March 20, 2020 regarding the inquiry. We have informed the customer of our processing times and requirements. The order was determined as shipped as of February 14, 2020 but was not picked up by the carrier until the following day, February 15, 2020. The package was delivered on February 17, 2020. We are unable to fulfill the customer's request for a refund since we do not issue refunds to original forms of payment under our "Returns and Exchanges" policy. Due to our policy of no refunds, we have offered the customer store credit for the amount of the shipping cost as a resolution. Waiting for customers response.
(The consumer indicated he/she DID NOT accept the response from the business.)
I reached out to them countless times, the only time they offered me anything was *** off *** order or more. I would never spend another single dime with them. My delivery date said guaranteed by 10 AM on the 15th that is why I paid the money for the shipping why would I pay for over night shipping that wasn't going to show up for four days. Nowhere on the order form did it say overnight shipping guaranteed for the next morning would arrive four days later absolutely nowhere. Do they have records showing that they try to contact me? Because I believe I sent as attachments or as a screenshot my repeated attempts to get a hold of somebody. If they would like to contact me by telephone and actually talk to me my phone number is XXX-XXX-XXXX as I stated above I have received nothing from them regarding my order they have however sent countless ads to me trying to sell me more things because they have me on the mailing list.
Document Attached***
I just want to add this email to the file. I took a screen shot of the supposed store credit. I really would like my money back and I would like it put back on my card. It's just a matter of them getting over on me and I'm sure so many others after I googled the company. The first thing that comes up after dose of roses is the word scam
still have not received order
Order was placed one week before Valentines Day with a guaranteed delivery on or before Valentine's Day. Well it is a week after Valentines and still nothing. Left several emails with no response. There is no phone number to call. Will be filing with my bank as well for a fraudulent site.
I am seeking full refund immediately. As fast as they took my money I expect it back
The order in question was placed on February 5, 2020 for our product of a Small Purple Bear and a Galaxy Enchanted Rose. During this time, we experienced a high influx of orders, resulting in a delay in processing and shipping time. The order in question was shipped on February 21, 2020 and delivered on February 28, 2020. We are unable to fulfill the customer's request for a full refund since we do not issue refunds to original forms of payment under our "Returns and Exchanges" policy. We have responded to the customers inquiry and provided shipping information as well as options for resolution to the matter. Waiting upon customers response.
I got a confirmation email, saying my order shipped 11feb2020 and it still has not gotten here. Zero responses by email, missed Valentine's Day.
I am currently in Texas and am about to be deployed to ***, I wanted to get something nice for my wife and bought her a large red rose teddy bear for Valentine's Day on the 11th of February. It's now the 21st. The shipping method was Fast and Free shipping 1-3 business days. I'm am upset because I have had zero response from the email provided for customer service and would appreciate a follow up. It's hard to do sweet things while I'm gone from my family and missing Valentine's Day hurt. I'm not happy at all.
Finish the job. Give my wife what I paid for, so we can move on. I want her to have something to hold while I'm gone and I don't want the money back. I just want to give her this gift.
The order in question was placed on November 25, 2019 for our product of the Galaxy Enchanted Rose. After investigating the order, the item was shipped on December 13, 2019 and delivered on December 18, 2019. The customer reached out concerning the shipment, we have responded providing the tracking information and proof of delivery. We also informed the customer on options of resolution for the matter. Waiting upon customers response.