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Dose of Roses Beverly Hills

2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021

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Reviews Retail Florist Dose of Roses Beverly Hills

Dose of Roses Beverly Hills Reviews (%countItem)

I had placed an online delivery of the Rose Bear the week of Valentine's Day. I had never received it.
I made a payment with a credit card. I placed the order online. I deleted the email

Desired Outcome

I just would like it to be delivered. I not received it. I was giving it to my mom for valentine

Dose of Roses Beverly Hills Response • Mar 25, 2020

The order in question was placed on January 6,2020 for our Pink Rose Bear. After investigating the order, the customer has not reached out or may have reached out from an email we do not have records of. According to our customers tracking information the package was shipped on January 6, 2020 and delivered on January 10, 2020. We have reached out to the customer on March 25, 2020 informing the customer of the situation. The customers original item is currently out of stock, we are awaiting the customers decision on the item they would prefer.

I ordered a rose from them and I never received it.
My order number was ***. Payment was made by debit card on February 6th at 7:21 am in the amount of $54.94 On Feb 6th I ordered the Galaxy Enchanted Rose. It was supposed to be delivered on the 12th of February. I didnt receive it so I asked my neighbors if they received a package with my name on it by mistake. All my neighbors said they didn't see anything. So I contacted the seller via email and all I got back was an automated email saying they will review my complaint and will get back to me. They never returned MY email or contacted me via email or phone. Few days went by I emailed them again with the same automated response. I have sent them 4 emails from the time it was supposed to be delivered till now and I still haven't got in contact with anyone about the problem. So the nature of my complaint is that they withdraw the money for it and never shipped it and now that I'm inquiring about my shipment they don't want to respond to any of my emails.

Desired Outcome

To deliver the rose I paid for or refund the money I spent on it.

Dose of Roses Beverly Hills Response • Mar 25, 2020

The order in question was placed on February 6, 2020 for our Galaxy Enchanted Rose. The customer reached out on on February 15, 2020 regarding their order. We informed the customer their package was returned to our warehouse due to an invalid address. On March 9, 2020 we issued the customer a replacement of their original order.

Customer Response • Mar 23, 2020

They resent the package and I did receive it unbroke. They said ups said it was the wrong address and returned it to sender. They sent it FedEx this time and I got it without any problems.

I ordered a Red Rose Bear for Valentines Day and didn't receive it until a week later. I asked for a refund before the order was shipped.
I ordered a Love Heart Rose Bear Limited Edition and paid for it in full, on February 5, 2020 and received a confirmation email that told me orders can take up to 1-3 business days to process + transit time (typically between 5-7 business days. On their web site it said guaranteed by Valentine's Day.
Shipping times not upheld and no direct contact for customer support.
On February 13, 2020 I received an email that said we're sorry! We experienced an extremely high volume. Unfortunately, there will be a delay for current orders. We want to give you a $15 Gift Card on your next purchase. After I received this email, I have contacted the ***. 2 times stating that I wanted a refund and there was no reply.
On February 15, I received another email with tracking number to deliver on February 21, 2020
I have contacted the ***. 1 more time and yet to receive a reply back from them. After I received my order on February 21, 2020 contacted the *** the 4th time and I still have not received a reply back.
At this time, I just want a full refund.

Desired Outcome

At this time, I would be willing to receive a $50 refund due to the order has been shipped.

Customer Response • Mar 19, 2020

At this time I still have not heard from the company.

Dose of Roses Beverly Hills Response • Mar 27, 2020

The order in question was placed on February 5, 2020 for our Rose Bear. The customer reached out on February 14, 2020 regarding their order. During this time, we experienced a high influx of orders due to Valentine's Day, resulting in a delay in processing and shipping time. The order in question was shipped and delivered on February 21, 2020. We have reached out to the customer on March 25, 2020 informing the customer, per our policy, we can not process refunds to original forms of payment. We offered the customer store credit for their purchase. Waiting for customers response.

Customer Response • Apr 02, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
The company have sent me an email stating they would give me a $60 store credit. I have replied back to them on 3/31/20 but yet to see any credit or a reply back from them.

Dose of Roses Beverly Hills Response • Apr 08, 2020

The order in question was placed on February 5, 2020 for our Rose Bear. We have reached back out to the customer on April 8, 2020 regarding the inquiry. We have issued the customer store credit for the matter.

Customer Response • Apr 17, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
The company has sent me a $60 store credit.

My order is taking longer than usual and I get no response when I try to contact the business.
Hello again. This is my 3rd email with no response. I am wanting to hear back about order ***. I order the "pink elegance medium 30 roses" on Feb 18th 2020 and I still haven't got my tracking number, let alone a response back to my emails. I would like to get my product or if not I would like to get my refund of $446.71.

Desired Outcome

I would either like to get my product and product information or a full refund of my full product.

Dose of Roses Beverly Hills Response • Mar 27, 2020

The order in question was placed on February 18, 2020 for our Pink Elegance arrangement. The customer has reached out on February 27, 2020 regarding their order. After investigating the order the item was shipped and delivered on March 17, 2020. We informed the customer on March 25, 2020 about their shipment. We also provided options of resolutions. Waiting for customers response.

Complete scam. Ordered a valentine's day gift February 12th and still has not arrived yet; initial email confirmation claimed "unavailable until further notice" due to short supply. Contacted company via both e-mail and phone MULTIPLE times over the past month with no response and had to acquire a refund through my bank via fraud investigation. Stay away from this company at all costs.

Don't order anything from Doses of Roses. They will charge you for your order and never send it. When I try to contact them about not receiving it they want you to send them an email and respond with an automatic email saying they will review it and get in contact with you. They never got in contact with me and I have sent them 5 emails in a month. That's why you won't find their company phone number anywhere.

I commend all the artists behind these beautiful products. I read that these roses were handmade and a lot of creativity and effort was put into it. The roses are gorgeous and I'd be sure to buy more soon.

There have always been cheesy lines like 'giving her the stars' or 'to the moon and back' that my girlfriend just loves. Now I can actually give her that sort of line with these galaxy roses that seem like they're a part of the sky.

I'm about to propose to the love of my life and I wanted it to be perfect. I came across this site and was convinced with all the promises listed here. I have the roses with me right now and I'm grateful I took a chance. These are perfect.

I just got married and we're about to start a new life together. I gave her the New beginnings white roses arrangement as something to commemorate our day one in our new home. She absolutely loved it and it was just perfect that it would last without much effort.

No product ever shipped. No replies to multiple emails and request for refund.

This scam is fraudulently using my company's address without authorization. My company, Global Business Centers, has nothing to do with Dose of Roses, and they are using our address, 468 N. Camden Dr. Beverly Hills, CA XXXXX, without permission nor our knowledge up until recently.

Thank you to those of you who have reached out to alert me to this fraud involving my company address. I have filed a police report with the US Postal Service Police division per recommendation from the Beverly Hills police department.

I have also requested that the Revdex.com take down the 468 Camden Dr. address that is currently listed on the Dose of Roses Revdex.com profile. I hope to be able to help everyone who has been scammed to get justice, given my company's unique form of victimization.

I checked every rose for signs of wilt or damage because I worried about the delivery, but every rose was at its full bloom, undamaged and almost impossibly beautiful.

The marbleous roses I gave to her for our anniversary really highlighted the night. She was so happy and giggly the whole time. This result of course makes me rate your site at a full 5 stars.

I thought it was an exaggeration when your site mentioned that you captured these roses at their best, but seeing a whole bunch of them in my arms right now I realize you were right. Every single rose is at its peak beauty.

When an occasion comes up, it's natural for my wife to expect me to give a little surprise. The surprise element would never be ruined now that I'd be giving her dose of roses flowers from now on. She doesn't know these galaxy roses exist.

ordered one of their galaxy roses week before valentines day here it is march 1st and never received the rose or my money back tried contacting no rep
I ordered a galaxy rose in a glass vase from them week prior to valentines day its march 1st and I haven't received my flower or my money back I have reached out several times to their email only way they have to contact them and all I got was a ticket number and that was over week ago !!! They are committing fraud and need to be investigated!

Desired Outcome

I would have loved for my wife to have received her galaxy rose but since apparently we won't see it i would like my money back!

Galaxy Rose ordered February 8the was to be shipped and received by February 13th. Never shipped and no response from the "company" would like refund
Order number ***, orederd on February 8th. I have sent multiple emails asking where the order is, with no response back. I have asked for a refund, and again no response back

Desired Outcome

I would like a refund

Placed order on February 12, 2020 ordered cancelled same day due to processing time. ORDER ***- I have not received my refund

Purchased items on February 12, 2020 after receiving email same day. Reached out on the website to cancel order. Rush shipping was not explained in detail and it would take 1-5 business days for products to be received. On February 17, 2020 I reached out again with no response. Received a response on February 21, 2020 that I would be given a store credit and to inform me that my desired items are sold out. I again requested a refund and currently disputing with my bank and quad pay. This company is a scam and takes people money and doesn't provide products in a timely fashion.

Desired Outcome

Full refund for products not received by desired date. In addition to them being out of stock

An order for flowers was placed online for $249 and the flowers were never delivered.
An order for flowers was placed online via website www.dose-roses.com February 9th order number #***, my account was promptly debited for $249 and I never received any flowers. I have made several attempts via their customer service email *** and *** to
refund or deliver the flower to no avail. I have not received any indication that those emails were being read by a human as all replies have come thru a auto reply service called Zendesk. Please help bring these scam artist to justice, they taken millions of dollars from people, how can this happen?

Desired Outcome

I would like the flowers to be delivered, if they can not fulfill the order then please just refund my money.

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Address: 2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021

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