Dose of Roses Beverly Hills Reviews (%countItem)
Dose of Roses Beverly Hills Rating
Address: 2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021
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Product ordered (#***) and overnight delivery selected for total cost of $90.01. Product never shipped-need refund. No replies to email. Help!!
This company will not reply In Any way. I need a refund. Order accepted and a ups tracing number assigned but no update after that since Feb 14. Ups never received. Appears to be fraudulent company. Please help us get our money back!
Full refund for product cost of $49.95 and shipping cost of $40.06 for total of $90.01. Product never shipped.
The order in question was placed Feb 12th 2020, for our item the Enchanted Rose. Unfortunately, the order was lost in transit. A replacement order was processed and sent to the customer. The order was delivered March 13th, 2020.
Haven't received my order and no response from the company
I ordered flowers on the 13th of february with the order number *** and of march 1st I haven't received it. I paid using my credit card for the total of 213.05
I would like a refund due to it being so long and it being an issue for so long.
Order was never delivered after almost a month of waiting.
My order was guaranteed to deliver by Valentine's Day. They took the money out of my account and sent me a shipment tracker, however it still comes up as they have not yet received the order. I have tried getting in contact with the business via email because there is no number listed on their website. However they continue to post on their social media.
I would love to have the item delivered to me, however I would settle for a refund.
The customer placed an order on Feb 3, 2020, for our product of the Galaxy Rose. After investigation, it appears the order was lost in transit. Per company policy under "Returns and Exchanges" we do not cancel orders at any time once they have been placed. If a problem presents itself with an ongoing order regarding processing and shipping, customers are provided the options between receiving a reshipment of the item or store credit.Per the customer we have reshipped the order.Order
(The consumer indicated he/she ACCEPTED the response from the business.)
Company shipped the order and the tracking number provided shows that the shipment facility has received the item and is set for delivery on Tuesday (3/24).
The product I ordered never arrived, emails to the company have been ignored.
On Feb 7th, I placed an order for a galaxy enchanted rose. I got an email that day saying the order was confirmed, with the order number ***. Feb 8th my bank was charged 34.96$. Feb 8th at 8:03am, I was emailed by the company, they said the order was being shipped with the UPS number ***. At 9:01am the same day I received a second email from the company saying my order was being processed.
The UPS tracking says that the shipping labels was created on feb 8th at 6:02am. The website advertised that any purchase made before the 10th of Feb would arrive before Valentine's day. I had not received my product on the 14th, I waited until the 21st of Feb to reach out and emailed the company about my order.
I have not received any response from the company yet. On Feb 22nd I received an email asking me to review their product that I received. I told the company again that I have not received their product and attempted to resolve the issue with the company. Feb 26th I checked the status of the UPS tracker and saw that the company has still not shipped my product.
I want a refund from this business
Ordered Galaxy Enchanted Rose. Received it. Messaged company 4x - no response.
Order a Galaxy Enchanted rose rn February 7 with a debit card online for 40.89. Received the product on February 12. Put batteries in the rose - didn't work. Purchase new batteries - still didn't work. Contact the company 3x through email. No response. Used Facebook messenger. No response. Seeking replacement or refund but no one has been in contact.
I would like a replacement or a refund.
The order in question was placed on February 5, 2020 for our product of the Galaxy Enchanted Rose. The customer reached out on February 14, 2020 regarding receiving a defective item and requested a replacement. We have reached out to the customer on March 20, 2020 resolving the inquiry by issuing a replacement for the item.
(The consumer indicated he/she ACCEPTED the response from the business.)
While it took them over a month to issue a new product, they did send a new one. However, there was no message of letting me know. It was here is your rose. Their customer service is very, very terrible, but at least they replaced it.
Attempted three contacts for a refund of a product that was falsely advertised and sold with no response.
Ordered and received a product that was falsely advertised. the material, workmanship and quality of the product was far below the advertisement. The product was listed as being manufactured with unique properties, materials and quality - but was in fact a cheap injection molded, low quality product. Upon receipt I immediately contacted the company for a refund - using their online web-form. In addition I sent three emails to [email protected] on 2/12, 2/15 and 2/20 with no response. I further began to investigate this company on the Revdex.com.org and other internet review sites and found they have a pattern of abuse, fraud and misleading of customers. I took that collected information and am filing this complaint.
Refund of $69.96 US Dollars to my American Express account.
Never recieved the package, they don't respond the emails.
I never recieved my package. Since Feb 12, I tryed to contact the company I send it 3 emails and I they don't respond. Ups refund the money them in February 20, 2020. I still waiting for the respond. I wrote on instagram, they deleted my messages.
I want my money back.
This company collected money and did not deliver product, and will not respond to any form of communication.
My husband purchased flowers from this company for Valentine's Day and paid extra for expedited shipping that promised roses to be delivered on 2/14/2020. The roses never arrived and it's 2/23/2020 nor can we get in contact with costumer service. Emails, calls, Instagram messages have been ignored.
Just refund my money and comp the flowers
I never received my order
never received my order. I reached out several times but no response. They are a fraud company. I asked for a refund to no avail. I'm appalled by this company. I ordered I rose on 2/8/20 and never received it
I would like for them to send me my product or give me a full refund.
I Never Recieved Product. Paid for Dome Rose with Overnight Shipping. NEVER RECIEVED It
Never RECIEVED Product. Paid for dome rose with overnight shipping. NEVER RECIEVED IT
Want the Product I paid for. The Dome Rose
Feb. 15, 2020 11:05am I bought the Prismatic Galaxy Arrangement-Pink Medium Roses rush processing/nxt day shipping. Still waiting on response & order
On Feb. 15, 2020 at 11:05am I bought the Prismatic Galaxy Arrangement-Pink Medium Roses, rush processing and next day air saver shipping. My order was confirmed through the Arrive app. I paid 178.90. I paid shipping of $24.13. My order # is ***. I On Monday, February 17,2020 I emailed ***: Hi ***,Has my order been processed yet? I paid for rush shipping and UPS next day air saver. Please update me on my order.Thank you,*** No response. I sent the email again on Wednesday,February 19,2020. No response. Today, Sunday, February 22, 2020 I sent this email: Hi ***, Has my order been processed yet? I paid for rush shipping and UPS next day air saver on February 15th. Today is February 22nd.Please update me on my order.Sincerely, ***. I received confirmation emails that all of those emails were received by the company and have not gotten a response to either one. I visited their instagram page to find that comments were being made by other customers who were experiencing the same issue. Bought product and never received their orders or a response. I bought this expensive gift for my mom for Valentine's day. I want what I paid for and my money back. This is unprofessional and unacceptable on so many levels. Please help.
I would like the item to be delivered and receive a full refund for the inconvenience. I paid for rush processing, next day shipping and the item still has not been shipped a week and a day later.
The order in question was placed on February 15, 2020 for our Prismatic Galaxy Arrangement. After investigating the order, the customers order was out of stock, we informed the customer and issued store credit. The customer was not satisfied. We now have restocked the product. On March 20, 2020 we reached out to the customer regarding the issue and provided options of resolution. Currently waiting for customers response.
(The consumer indicated he/she DID NOT accept the response from the business.)
They lied and said they refunded my order. I called my bank and they said nothing was processed on Dose of Roses' behalf. Dose of Roses later emailed me on March 24, 2020:
Hi ***,
Thank you for reaching out! I have looked into your refund transaction and unfortunately the banks will not let refunds for this transaction go through. We're a small business and trying to make this situation work, we'd really appreciate you taking the store credit. If not, unfortunately the situation is out of our hands.
This email was from *** in their support team.
I am highly disappointed and frustrated that I wasted money and time contacting them.
The order in question was placed on February 15, 2020 for our Prismatic Galaxy Arrangement. The original order, was out of stock, and the cost spent was issued into store credit. The customer did use the store credit to create a new order. Unfortunately, the refund we attempted to process was not successful on our end. We did make the customer aware of the issue, then providing store credit and willing to have the original order shipped out. The customer did not confirm wanting to have their original order replaced.
(The consumer indicated he/she ACCEPTED the response from the business.)
N/a
Product never shipped. No response from emails and unable to contact by phone.
I ordered a galaxy rose, it was paid for when the order was processed for $44.95 (not including shipping). I paid for standard shipping. I have received a confirmation order and a ups tracking number. The item has not yet even been shipped by ups. I have contacted them through email twice and no reply. I have tried calling the phone number I found for them and it rings twice then just says "all agents are busy".
I would like to receive a full refund for this product as after looking at reviews I see this is not the first time this has been an issue and I do not wish to receive any products from this company I would like to order from another company.
The order in question was placed on February 14, 2020 for our product of the Galaxy Enchanted Rose. The customer has reached out on February 20, 2020 regarding their concerns. After investigating the order, the item was determined as shipped as of February 14, 2020, but unfortunately became lost in transit. We have reached out to the customer on March 20, 2020 informing about the shipment issue. We have offered the customer to have their order replaced or have store credit issued right away. We are unable to fulfill the customer's request for a full refund since we do not issue refunds to original forms of payment under our "Returns and Exchanges" policy. We are waiting for the customers response.
Product did not work. No contact back from business to resolve issue.
Ordered a product from Dose Of Roses order number 220738 on Feb 7th 2020. Recieved product on Feb. 12th 2020. Upon opening product and installing batteries; it did not work. On Feb 12th request *** and Feb 14th 2020 request *** have sent emails to business through thier website. I asked what could be done since the product did not work. As of Feb. 22 2020 I have not recieved a response from the business which only has an email to contact them with.
Would like to have replacement sent that works or issued a refund.
Just recieved email from Revdex.com stating company has not responded to Revdex.com. I still have not recieved anything from the company to resolve this issue. I have only recieved two emails that seem to be automated thanking me for the purchase.
The order in question was placed on February 7, 2020 for the product of our Galaxy Enchanted Rose. The customer has reached out on February 12, 2020 regarding the defective item. We have responded to the customer on March 20, 2020 informing we issued a replacement of their original order.
(The consumer indicated he/she ACCEPTED the response from the business.)
Company sent replacement item. I recieved it and it works. I am satisfied with the response and resolution.
I ordered a product from this business with rush shipment. They have not delivered the product or replied to me in over two weeks.
I ordered a (Medium) Black Rose Bear on 2/10/2020 under order number ***. I placed the order with rush processing and 2-day shipping. This order was intended to be a Valentine's Day gift. On 2/13/2020, I received an email that my order is delayed with no information on when the order would be fulfilled. Understanding of the high volume situation and the nature of this company's business, I waited patiently until 2/23 - almost two full weeks after placing the order - to reach out to Doses of Roses to gain a status update on my order. I have not had a response to my status inquiries nor has my order been shipped. I would like to file this complaint as they falsely advertised "rush processing" while accepting an order that is back ordered.
I am seeking a FULL REFUND on my order - including the rush processing and rush shipping payments. Total amount of $113.03
Put an order into this company for 1 galaxy enchanted rose on 2/8/2020. Still have not received item and item has not shipped yet, even paid 2 day sh
I placed an order with this company on 2/8/2020 for one galaxy enchanted rose. Rush processing stated it would take about 1-2 days and I paid almost $30 for two day shipping of product. After 15 days, three emails with no response and a bunch of other emails for advertisement, I still do not have my product, nor does the tracking state it has even been shipped yet. I have begun to get extremely frustrated, I understand it was around valentines day and it must have been busy/large order volumes, but at this point in time there is no excuse for the lackadaisical service. I'm not even concerned about the money I just want my product I ordered and was charged for.
All I desire is the product delivered to me that I paid and was charged for.
The order in question was placed on February 7, 2020 for the product of our Galaxy Enchanted Rose. The customer has reached out on February 11, 2020 regarding the order. After investigating the order, the item was determined as shipped as of February 8, 2020, but unfortunately became lost in transit. We have notified the customer on March 20, 2020 informing them of the shipment issue. We have issued the customer a replacement of their original order.
I ordered flowers from the company. I received an email they shipped but when I clicked the UPS link it said my order was cancelled.
On January 28th I placed an order #***. On February 5th I received an email that my order shipped. When I clicked the UPS link it said my shipment was cancelled. I have tried to reach the company three times for a refund without any answer.
A refund of my payment of $81.26.
No product received and no response from customer service to resolve
My husband ordered the Galaxy Enchanted Rose for me on the 14th of February, as well as a rose for our daughter on the same day. We paid in full and I received a confirmation of purchase as well as a tracking number for both products. I was told 3-5 business days for delivery. My daughter got hers, but mine was never shipped and it still hasn't been. I've reached out repeatedly to get help with this, I've been ignored and blocked from their facebook as a result to get this resolved.
I want an email stating that the product I paid for to be sent expressed and in proper working order with no issues and I want to see it actually being SENT!! And not showing it's still sitting in Los Angeles. And if not, than I want an response informing me that my card is being credited and I want the money REFUNDED immediately!! This is NOT acceptable!
Attempted to cancel order no reply
I have emailed this company 3 different times now trying to cancel my order and get my money back. They have not even replied to me in a single instance. Now I have an Item that reminds me of a break up and I just want my money back. They have a no refund policy but I think that is unfair if I attempt to reach out to them and reqauest cancelation beforehand. No one at all has even replied to my first email a week ago.
I just want my money back, Thank you for looking over this and have a great day
The order in question was placed on February 14, 2020 for our product of the Galaxy Enchanted Rose. The customer reached out to support on February 15, 2020 providing photos of the order confirmation only. The following day, February 16, 2020, the customer reached out requesting cancellation. Unfortunately, per our policy, orders can not be canceled at any point or time. The order in question also shipped February 14, 2020, the same day the order was placed, once an item has been shipped, it can not be modified at all. The item was delivered on February 21, 2020.
(The consumer indicated he/she DID NOT accept the response from the business.)
Having no way to modify an order is not an acceptable response. I still want my money back
The order in question was placed on February 14, 2020 for our product of the Galaxy Enchanted Rose. Information may be modified in orders, before shipped. Although, our policy states orders at no point or time can be cancelled/refunded. An order only may be cancelled if it has not been shipped, but will be refunded in the form of store credit, per our policy. We would like to offer the customer $25 in store credit for future purchases.
(The consumer indicated he/she DID NOT accept the response from the business.)
If you think that reiterating "theres nothing we can do" is going to get me to close my complaint then you are mistaken. I still have the rose and would gladly send it back. This complaint is not being closed if you keep telling me the same nonsense.
The order in question was placed on February 14, 2020 for our product of the Galaxy Enchanted Rose. Unfortunately, the customer reached out on February 15, 2020, a day after the order had already been shipped out. Please note, all customers do receive tracking information via email immediately. Unfortunately, the order only could have been modified prior to the package shipping. Once a package has already shipped and is in transit to its final destination, we can no longer adjust the order. Per our policy, the customer can return all packages within the last 30 days of placing the order. We are now 3 months from the date the customer placed the order. We would like to offer the customer a $25 store credit via E-Gift Card for the inconvenience.
Purchased 12 Galaxy Rose's for $120.71
Recieved enchanted Rose $49.99
Contacted support on 2/13/20 regarding *** with no response.
Purchased 12 Galaxy Rose's for $120.71
Recieved enchanted Rose $49.99
Contacted support on 2/13/20 regarding *** with no response.
Would like my order sent asap!
The order in question was placed on February 9, 2020 for our product of the Galaxy Enchanted Rose. The customer has reached regarding the defective item that was received. We have responded with options for a resolution. Waiting upon customers response.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no response from the business and cannot except these so called options if there is none. I contacted their support via email and received an automated response saying my ticket was received and that is it!
Kindly explain to me what options exist with this automated response.
---------- Forwarded message ---------
From: support ***
Date: Fri, Feb 21, 2020 at 6:33 PM
Subject: Request received
To:
Please type your reply above this line -##
Your *** has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
This email is a service from Dose of Roses. Delivered by Zendesk Privacy Policy
The order, ***, in question was placed on February 9, 2020 for our Dozen Galaxy Roses. Due to us not noticing the customer provided the incorrect order number, we've reached out to the incorrect customer. We would like to have the customers original order replaced as soon as possible. If the customer would prefer we can issue an immediate store credit for future purchases. Waiting for customers response.
(The consumer indicated he/she DID NOT accept the response from the business.)
The order number provided is correct per the vendor confirmation message from the vendor below. To date, I still have not received any communications from the vendor regarding the incident or store credit. The Revdex.com case response is questionable and my order number is correct.
ORDER ***
Thank you for your purchase!
*** We're getting your order ready to be shipped.
Please note: Orders may be shipped in multiple boxes depending on item(s) purchased. Orders can take up to 1-3 business days to process + transit time (typically between 5-7 business days).
If you have any processing related questions, please email***
View your order
or Visit our store
Order summary
Rush Processing Ã? 1
$8.95
Personalized Gift Message Ã? 1
$9.99
Galaxy Rose Ã? 1
Dozen (12)
$99.95
Discount SAVE30
-$35.66
Subtotal
$83.23
Shipping
$31.45
CA State Tax
$6.03
Total
$120.71 USD
You saved $35.66
The order, ***, in question was placed on February 9, 2020 for our Dozen Galaxy Roses. We have reached out to the customer once again on May 13, 2020. We informed the customer we can have their original order replaced right away as well as issue store credit for future purchases. Waiting for the customers response.
I put in a order on 3Feb20 for As of today 25Feb20 I dont have it. The company never answers any attempted correspondence. Order number is ***
I put in a order through Dose of roses for a galaxy rose and a Pink rose bear(small 8 inch) on 3Feb20. I ordered the standard 3 to 5 day shipping to have it before Valentines day for a total of $80.91. I reached out to the company numerous times as valentines day got close with no response. The number the company supplied never had anyone pick up at all. The company sent me an email on 15Feb saying they recieved a lot of orders and have limited staff to accomplish the orders. However, this was an emailed sent out to the masses on their website, not an individual email at least telling me the status of my order. They charged my card immediately but never so much as gave any update on it at all. I've reached out numerous times to try and get some type of response but have not recieved anything. As of today I recieved an email telling me that they are refunding my money for the bear for but the refund is 0.00 dollars.
Supposedly the rose is on it's way bit at this point I dont want any of it as I am extremely dissatisfied with the lack of customer service from this company.
I would like a full refund from the company. They did not deliver within the time period they said they would.