Dose of Roses Beverly Hills Reviews (%countItem)
Dose of Roses Beverly Hills Rating
Address: 2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021
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Product ordered (#***) and overnight delivery selected for total cost of $90.01. Product never shipped-need refund. No replies to email. Help!!
This company will not reply In Any way. I need a refund. Order accepted and a ups tracing number assigned but no update after that since Feb 14. Ups never received. Appears to be fraudulent company. Please help us get our money back!
Full refund for product cost of $49.95 and shipping cost of $40.06 for total of $90.01. Product never shipped.
The order in question was placed Feb 12th 2020, for our item the Enchanted Rose. Unfortunately, the order was lost in transit. A replacement order was processed and sent to the customer. The order was delivered March 13th, 2020.
An order for flowers was placed online for $249 and the flowers were never delivered.
An order for flowers was placed online via website www.dose-roses.com February 9th order number #***, my account was promptly debited for $249 and I never received any flowers. I have made several attempts via their customer service email *** and *** to
refund or deliver the flower to no avail. I have not received any indication that those emails were being read by a human as all replies have come thru a auto reply service called Zendesk. Please help bring these scam artist to justice, they taken millions of dollars from people, how can this happen?
I would like the flowers to be delivered, if they can not fulfill the order then please just refund my money.
Placed order on February 12, 2020 ordered cancelled same day due to processing time. ORDER ***- I have not received my refund
Purchased items on February 12, 2020 after receiving email same day. Reached out on the website to cancel order. Rush shipping was not explained in detail and it would take 1-5 business days for products to be received. On February 17, 2020 I reached out again with no response. Received a response on February 21, 2020 that I would be given a store credit and to inform me that my desired items are sold out. I again requested a refund and currently disputing with my bank and quad pay. This company is a scam and takes people money and doesn't provide products in a timely fashion.
Full refund for products not received by desired date. In addition to them being out of stock
Galaxy Rose ordered February 8the was to be shipped and received by February 13th. Never shipped and no response from the "company" would like refund
Order number ***, orederd on February 8th. I have sent multiple emails asking where the order is, with no response back. I have asked for a refund, and again no response back
I would like a refund
ordered one of their galaxy roses week before valentines day here it is march 1st and never received the rose or my money back tried contacting no rep
I ordered a galaxy rose in a glass vase from them week prior to valentines day its march 1st and I haven't received my flower or my money back I have reached out several times to their email only way they have to contact them and all I got was a ticket number and that was over week ago !!! They are committing fraud and need to be investigated!
I would have loved for my wife to have received her galaxy rose but since apparently we won't see it i would like my money back!
I paid $34.96 on 2/7/20 for an Enchanted Galaxy Rose promised by 2/14/20. I've attempted contact 6x to no avail. Still no delivery.
On 2/7/20, I placed an order for an Enchanted Galaxy Rose for $34.96. I received an email confirmation. On 2/8, I received an email stating "a shipment from order *** is on the way". Later that same day, I received an email stating an order was processing. The item was not received, as promised, by the 14th. I started attempting contact on the 17th. I wrote emails on 2/17, 2/18, 2/21, and 2/27. I attempted contact through Facebook messenger on 2/17. To this day, I have received no response and still do not have the item. I have since requested a refund in my emails. The company, ironically, sent me an email on 2/22/20 asking what I thought of my recent purchase. I have them a one star review and reiterated my attempts to contact them as well as intent to contact the Revdex.com. Still no response. As of today, I have heard nothing from this company in response to not receiving my item or a refund. I would also like to note that UPS, when given the tracking number, still says "When the shipment arrives at our facility the deliver date will be updated".
I no longer want the item. It was for my daughter as a Valentine's gift. The irresponsible behavior of this company has caused me to no longer have any desire to give it to her. I simply would appreciate a full refund and I will never do business with them again.
I purchased an item that has failed to ship. Customer support does not reply to requests for information.
I purchased an item from their website on 2/8/2020 that said it was in stock. I immediately received an email with the shipment label details. It is now 3/2/2020 and the item has not been delivered to the carrier for shipping. I have requested information on this issue through their support email but have not received a response.
Order #: ***
UPS tracking number:
I would like to cancel this order and receive a refund for the purchase.
The customer placed an order on Feb 8, 2020, for our product of the Dozen Galaxy Roses. After investigation, it appears the order was lost in transit. Per company policy under "Returns and Exchanges" we do not cancel orders at any time once they have been placed. If a problem presents itself with an ongoing order regarding processing and shipping, customers are provided the options between receiving a reshipment of the item or store credit. By placing an order with Dose of Roses Beverly Hills, the customer has agreed to all policies and our Terms and Conditions. We have reshipped the order, Order #
(The consumer indicated he/she ACCEPTED the response from the business.)
Dose of Roses did ship the item and I have received it. I am satisfied that this issue has been resolved.
Items were not delivered and no one will respond to my emails or phone calls.
On January 30th I placed an order (#***) that had guaranteed delivery by February 14th. I agreed to pay $72.46 using my Visa debit card for the items and shipping. Funds were deducted from my account on January 31st. On February 11th I checked my tracking number to find that the label was created on January 30th but the package was never shipped. At this time, I sent an email to their customer service to verify that the items would arrive by February 14th as promised. I was contacted back same day by *** and told that my items would be re-shipped. I responded back same day asking for verification I would still be receiving them by the promised day. I received no response. Having not received the items or a response by February 17th, I sent another email asking for an update and an explanation. I received no response. Having not received the items or a response by February 23rd, I once again sent another email asking for an update and an explanation. I received no response. Finally, having not received the items or a response by February 25th, I tried calling the phone number attached to the charge on my banking statement. I was immediately sent to voicemail. I called my bank to initiate a dispute on the charge and no longer wish to attempt any contact with this company.
At a bare minimum, I require a full refund in the amount of $72.46.
I got a confirmation email, saying my order shipped 11feb2020 and it still has not gotten here. Zero responses by email, missed Valentine's Day.
I am currently in Texas and am about to be deployed to ***, I wanted to get something nice for my wife and bought her a large red rose teddy bear for Valentine's Day on the 11th of February. It's now the 21st. The shipping method was Fast and Free shipping 1-3 business days. I'm am upset because I have had zero response from the email provided for customer service and would appreciate a follow up. It's hard to do sweet things while I'm gone from my family and missing Valentine's Day hurt. I'm not happy at all.
Finish the job. Give my wife what I paid for, so we can move on. I want her to have something to hold while I'm gone and I don't want the money back. I just want to give her this gift.
The order in question was placed on November 25, 2019 for our product of the Galaxy Enchanted Rose. After investigating the order, the item was shipped on December 13, 2019 and delivered on December 18, 2019. The customer reached out concerning the shipment, we have responded providing the tracking information and proof of delivery. We also informed the customer on options of resolution for the matter. Waiting upon customers response.
still have not received order
Order was placed one week before Valentines Day with a guaranteed delivery on or before Valentine's Day. Well it is a week after Valentines and still nothing. Left several emails with no response. There is no phone number to call. Will be filing with my bank as well for a fraudulent site.
I am seeking full refund immediately. As fast as they took my money I expect it back
The order in question was placed on February 5, 2020 for our product of a Small Purple Bear and a Galaxy Enchanted Rose. During this time, we experienced a high influx of orders, resulting in a delay in processing and shipping time. The order in question was shipped on February 21, 2020 and delivered on February 28, 2020. We are unable to fulfill the customer's request for a full refund since we do not issue refunds to original forms of payment under our "Returns and Exchanges" policy. We have responded to the customers inquiry and provided shipping information as well as options for resolution to the matter. Waiting upon customers response.
paid for overnight shipping delivery by 1030 on 2/15 didn't get it until Monday no one will call back or email me even
I ordered overnight guanteed delivery for $22, it was supposed to be delivered on 2/15 no later than 1030 in the morning. They did not even drop Off my package at ups until the evening of 2/15. I tried to contact them through Facebook and through the support email address several times with no response. It was guaranteed delivery by 1030 on 2/15 or money back. I will provide the emails I sent them as well as my original order receipt they emailed me.
I want a refund for my shipping. I paid more for shipping than I did for the product, which was broken and not anything as advertised. But I am most concerned with paying for overnight delivery and not getting it for four days
The order in question was placed on February 14, 2020 for our product of the Galaxy Rose. After viewing the inquiry, we do not have any previous emails from the customers email on file. The customer possibly could have reached out through an email we do not have record of. We reached out to the customer on March 20, 2020 regarding the inquiry. We have informed the customer of our processing times and requirements. The order was determined as shipped as of February 14, 2020 but was not picked up by the carrier until the following day, February 15, 2020. The package was delivered on February 17, 2020. We are unable to fulfill the customer's request for a refund since we do not issue refunds to original forms of payment under our "Returns and Exchanges" policy. Due to our policy of no refunds, we have offered the customer store credit for the amount of the shipping cost as a resolution. Waiting for customers response.
(The consumer indicated he/she DID NOT accept the response from the business.)
I reached out to them countless times, the only time they offered me anything was *** off *** order or more. I would never spend another single dime with them. My delivery date said guaranteed by 10 AM on the 15th that is why I paid the money for the shipping why would I pay for over night shipping that wasn't going to show up for four days. Nowhere on the order form did it say overnight shipping guaranteed for the next morning would arrive four days later absolutely nowhere. Do they have records showing that they try to contact me? Because I believe I sent as attachments or as a screenshot my repeated attempts to get a hold of somebody. If they would like to contact me by telephone and actually talk to me my phone number is XXX-XXX-XXXX as I stated above I have received nothing from them regarding my order they have however sent countless ads to me trying to sell me more things because they have me on the mailing list.
Document Attached***
I just want to add this email to the file. I took a screen shot of the supposed store credit. I really would like my money back and I would like it put back on my card. It's just a matter of them getting over on me and I'm sure so many others after I googled the company. The first thing that comes up after dose of roses is the word scam
Ordered a 24K Gold Dipped Rose with Rush Order Processing and Shipping for a total of $92.04. Processed on February 11th. Emailed with no response.
Order ***
Ordered a 24K Gold Dipped Rose - Red ($69.95) with Rush Order Processing ($8.95) and Shipping ($13.14) for a total of $92.04. Processed on February 12th. Emailed with no response.
UPS label created on February 12th. but has failed to be received by UPS as of this morning.
UPS tracking number:
Just want my money refunded.
I still haven't received my order, and I have gotten no notifications about a shipment. And they will not respond to emails.
I placed my order on 2/7/2020, and paid nearly $20 extra to get rush shipping to get it before Valentine's Day. It was advertised on the site at the time that it would be in time for Valentine's Day. I have attempted numerous times to contact customer service, and no one will get back to me. I honestly at this point just want my money back. I have tried leaving negative reviews on their Facebook page, and they block everything. I've seen that many other people are having this same issue.
I paid the company $41 to make my wife's Valentine's Day special. The product never came, and now I'm reading that the product they advertise isn't what you actually get if it's ever delivered. I want a full refund.
The order in question was placed on February 7, 2020 for our product of the Galaxy Rose. The customer has reached out on February 13, 2020 regarding the order. After investigating the order, it has been determined as shipped as of February 7, 2020, but unfortunately, became lost in transit. We have reached out to the customer informing the issue in the shipment and referred options of resolution. Waiting upon customers response.
(The consumer indicated he/she ACCEPTED the response from the business.)
This company is 100% a scam. My roses they sent are plastic. I am clicking "yes" so I can wash my hands of this, and just know never to buy from them again.
Purchased 2 Enchanted Galaxy Roses, but only received one. Attempted 4 times to contact customer service, but no response.
On 02/14/2020, I purchased 2 Enchanted Galaxy Roses with rush processing, order ***. On 02/18/2020, I only received 1 Enchanted Galaxy Rose. I immediately emailed the company since they don't provide a telephone number. I have also left my review on their site, as well as, used their contact form twice regarding my missing item. Also, responses back to their automated response to my submission with no response. I am being charged through Quad Pro for this and only received a partial order and cannot get someone to correct this issue.
If they cannot send my missing enchanted galaxy rose, I would like a refund.
I received the wrong item, I sent in an email to customer service 4 times and have had no respond in one week.
I received the wrong item, and immediately responded to customer service with images of the wrong item. I sent it multiple emails requesting the company to get back to me. I want the item that I ordered. The item I received is worth about half what I ordered. I won't ever order from them again, no one has gotten back to me, and I can't find a contact number to speak to a company representative.
If they can not provide me the item I requested I want a full refund.
Placed an order on 2/14/2020 and I have yet to receive any tracking number or information on the status of my ordered. I paid over $200.
I placed an order for a bouquet of roses on 2/14/2020. I emailed the company support email twice already and I have yet to receive any proper form of communication from them. My order # is *** I paid exactly $257.95 For my order. It has been almost 10 days with no tracking number or updates which is having me worried that I got scammed out of almost $300.
I would either like a refund for my order or to have my order properly fulfilled which is the solution i prefer as i have already promised the girl i like she would be receiving some.
Never delivers order after taking money. No way to contact this business for a refund
Order #*** guaranteed by Feb 11 (ordered 1/27) it's 3/2 !!!! Have sent email & phone calls to no avail
Would like full refund $64.84
My orders arrived on time and they were all carefully packed. The roses are of good quality, I like it very much.
I received my bear covered in glue w/out the beautiful display box that they advertise. Cant send it back w/out the packaging b/c I didn't receive one
Placed an order for Valentines Day with expedited shipping. It arrived late. I received my bear covered in glue and thrown in a moving box with bubble wrap. I didn't receive the display box that they advertise. Sent numerous emails and tried reaching out on IG. They delete all negative reviews just to keep in business and ignore their paying customers. The worst customer service I've ever experienced. I feel like I've wasted $100.00 on nothing. Wouldn't be so bad if they would respond and try to rectify the situation. Can't even get a refund (NO CASH REFUNDS ONLY CREDIT) b/c you have to send the product back in the package received but I didn't receive mines in a package.
I would like a refund or send me another bear. Include the display box this time.
Dose of roses has maintained the quality of services I like from them from the start. The replies are fast here and my requests are always carried out in the best way possible.