Dose of Roses Beverly Hills

Ordered 2 24-caret roses. Got Tracking #s. 1 order now voided by the company. Nothing ever shipped. Also paid for 24 hour processing & it wasn't done
I ordered 2 of the 24-caret roses. One red and one blue. I also paid for 24 hour processing. My order was not processed in 24 hours and I also paid for UPS air shipping and this was also not fulfilled. On 2/15 I received a tracking number for the blue rose. I received a delivery date of 2/18. As of today, the shipment has been voided by the company and tracking number is no longer working. I now have a tracking number for the red rose. All that has been done is a label was printed. Nothing has been shipped yet. How the red rose is being processed, is exactly how the blue rose was processed until it was cancelled. I want the items and they were supposed to represent my 2 children. If not I want a refund. I have not been able to get a response through their only form of contact - email. they have no phone number for contact.

Placed an order February 3 for Valentine's day. Still have not received any tracking number or correspondence after multiple attempts.
Below you will find a copy of the confirmation email I received on February 3rd after placing my order. It was guaranteed by Valentine's day. I have tried contacting customer support multiple times since trying to atleast receive a tracking number. I have heard nothing from the company at all. I viewed the company website on February 11th and the website stated that if an order was placed then you could still receive it by Valentine's day even at that point. Reached out to customer service on the 11th in reference to that claim believing that my order being placed on the 3rd should uave no problem then delivering in time for Valentine's. I still have not had any contact at all and feel as though I'm being scammed.
Please Help, I do not know what else to do.

***
Thank you for your purchase!
Hi ***! We're getting your order ready to be shipped.
Please note: Orders may be shipped in multiple boxes depending on item(s) purchased. Orders can take up to 1-3 business days to process + transit time (typically between 5-7 business days).

If you have any processing related questions,***
Order summary
Purple Rose Bear Ã? 1
Small (8 inch)
$59.95

Galaxy Enchanted Rose Ã? 1
$39.95

Galaxy Rose Ã? 1
Half Dozen (6)
$69.95

Discount HOLIDAY

-$42.46
Subtotal

$127.39
Shipping

$16.02
Total

$143.41 USD
You saved $42.46

I've purchased a product from them almost 3 weeks ago they took my money but have not delivered the product when they stated that they deliver 10days
I purchased the enchanted rose they took out the money from the bank they sent me a email saying it's processing and should receive a email with tracking and delivery date it's been 3weeks I heard nothing from them I sent them emails no response they do not have a phone number to contact I believe this to be a scam all I want is the money returned or the product I already paid for

I purchased a galaxy enchanted rose with 2nd day air shipping to insure the product be delivered by 02/14/20. A label was created but no updates after
On 02/12/20 I purchased a galaxy enchanted rose with 2nd day air shipping for an extra $25 to insure the product be delivered by 02/14/20. A label was created but no updates after that in regards to the shipment of my order. I messaged the support team about my order and haven't gotten a response.

I ordered a product from their site on 2/2/2020 to be delivered 2/11/2020. I have received the product or email confirmation on shipment.
I paid for this product and have this on a payment plan but I haven't received anything. Not a email, or the product itself. I've tried reaching out to them but have got no answer from the company. Even though they said they would reach back shortly. The product was 360 dollars which I already paid 90 for and have another payment coming up soon. I don't think I should be paying anything at all and I would like to cancel the order seeing as how the product didn't even show up when it was supposed to nor this I receive any email confirmation for it. I would like to get this resolved before they take more money out of my account.

Customer service is nonexistent and their business practices read like a scam. Product is slow to ship & cancellations are difficult to process.
I placed my order on 2/7 and my account was immediately debited. I received an email a couple of days later stating my order was processing and have received no updates since. After reading all the bad reviews online, I decided to cancel my order. The only problem with that is the company is does not have customer service representatives to assist my phone, and only sends vague emails stating they are looking into the issue. This seems like a scam to dupe customers by promoting nice products, taking their money, and never delivering what was ordered. Given that they are promoted so heavily on verified social media sites, this seemed like a legitimate company. However, after this experience I can see this is nothing more than a scam to dupe customers into purchasing products they have no intention of delivering. To say I am disappointed would be an understatement. At this point all I want is my money back and to forget this ever happened.

Ordered product on 7 February 2020. Company stated 1-3 business days to send out. As of this date, 18 February 2020, it still has not shipped.
Order

Feel this company is running Fraudulently. Due to never delivering customers order and issuing store credit.
Placed order on the 7th of Feb to guarantee delivery by Vday. They marked my item as shipped within 4 hours of order which I was excited about since I paid for rush delivery. I expected maybe 5 business days. But after reviewing the tracking number it is day 7 and item has still not even shipped.

have not received my product, when ordered the website same guaranteed delivery by Valentine's Day.
I got an email on 02/08/2020 saying that my order (ORDER ***) was on the way. It is now Valentine's Day and I don't have a gift for my loved one. I ordered from the galaxy enchanted rose and even paid for "RUSH PROCESSING" the amount that I was scammed out of was $37.96.

I ordered a Galaxy Enchanted Rose on Feb 8, 2020 on *** and still have not had any communication on its delivery.
On Feb 8, 2020 I ordered a Galaxy Enchanted Rose on***. I was sent an UPS Tracking number but have not received any update since that day. I have tried to contact Dose of Roses multiple times by email but no response. The UPS Tracking information still states it is waiting to receive shipment. I would like to receive the item or a refund of my $42.46. This was supposed to be a Valentine's Day present.

I placed on on-line order on 02/03/20. The tracking info sent is not accurate. Customer Service has ignored my emails and calls!
I made an on-line purchase from Dose of Rose's on 02/03/20. I was sent an email confirming the order and was sent a UPS tracking number (***). I was also told that the order had shipped and could expect my order in 5-7 days. UPS does not have the tracking number in their system and so there is no expected delivery date. I have attempted to contact Customer Service at Dose of Roses by email and by phone at least seven times total, but have yet to receive a legitimate response. I am seeking a complete refund of my purchase, which was $32.96. Any help in this matter would be greatly appreciated.

Sincerely

I ordered a product from Dose of Roses and paid for expedited shipping. No one will respond to my emails and I still haven't received my product.
On 7 Feb 2020 I ordered a 14 inch white rose bear from Dose of Roses for Valentines Day for my spouse. I paid for expedited 24 hours processing and 2 day air shipping through UPS ($121.51). I received an email with an order # (***) and a UPS tracking # (***). I reached out to UPS are prepared to ship my item, but they can't until they receive the product from Dose of Roses. I emailed Dose of Roses 3 times and still haven't not received a single response.

I ordered 2 galaxy roses and one does not work. After 2 emails sent I have yet to receive a response.
Order # *** delivered on 2/13/2020

I paid for 2 day shipping& a week later,I still haven't gotten my confirmation number or tracking # as they said in an email I will be getting shortly
I placed my order# *** on 2/11/2020 a week ago and paid extra for 2 day shipping. On 2-12-2020 I received an email saying that my order was being processed and I will receive a shipping confirmation with my tracking number, which till this day I still haven't received. I've reached out to Dose of Roses twice by email , since that only seems the way to contact them, and still yet haven't gotten an respond. Now the event which I originally purchased it for has gone and past. And I paid for 2 day shipping for no reason because it still hasn't come yet

I never got my package of flowers and they were not ever shipped. They never replied to my emails, social media messages or answered my phone calls
I ordered flowers on Feb 9 2020, the company guarantees delivery before valentines day in their advertising. Today is Feb 18 2020 and they have not even shipped the package. They only sent a confirmation email to let me know that my order had been processed and my card had been charged, but they have not even shipped the package yet (1 week after) I needed the roses before valentines, there is no point on receiving the flowers when I don't need them no more. They were also very pricy ($171.26 USD, Order#***)

Their sales tactics are sketchy since they delete all negative comment reviews posted by authentic customers in their social media platforms. Their ads are also false since they cannot perform the service in a timely manner, they guarantee quick delivery and they keep launching ads with direct purchase links when they know before hand that they wont be able to fulfill the orders in time due to low inventory or short staff (at least that is what they are saying in their social media platforms) They offered a $15 Dlls discount to make the upset customers happy but I don't think 15 dollars will fix the issue, especially for people like me who invested more than $150 Dlls.

They do not answer to anybody, I 've been trying to contact them via email, social media messages and comments, phone calls etc, they wont reply or answer the phone. They also keep sending email advertising for other products that most likely they will fail to deliver. This company is a chaos and unprofessional

Product never recieved. UPS said this company needs to file a claim. The company will not respond to me at all! They took my money!
They took my order. They took my money. The product never arrived. I've emailed them and emailed them. They will not respond. You call the number and it asks you to leave a voice mail with your email. They dont even have the decency to respond. So my money is gone and I have nothing to show for it. UPS said they will only look into it if the company contacts them and the company wont even contact myself or UPS. I believe this company is a scam. They should be held accountable. They deleted all of my comments of complaints on their Facebook page but they wont respond to any of my inquiries. Funny that a company has time to delete comments and make advertisements but refuse to respond to people that have already paid them money for a product they wont ever receive.

On February 4, 2020 I purchased a floral arrangement for valentines day, have yet to received order, promised delivery of feb 11
On February 4, 2020 I purchased floral arrangement model Eternal Promise for valentines day. The business stated delivery by February 11,2020. Multiple emails to them and no response. There is no phone number to call either. Order # ***, purchase price 235.87.

Company has failed to deliver promised products to many customers.
Proof, link below
***
Company has failed to deliver promised products to many customers. There seems to be no phone number or active customer service employees since no one is responding to anyone's email. Many people are being robbed of their money, including me. This site should be taken down immediately to prevent further people from falling into this scam.
Proof: The link below shows active live customers complaining about the same issue.

I ordered on Jan. 31st. It is now Feb 13 with no order delivered. emailed support numerous times with no response at all and still no order status

Dose of Roses
ORDER ***
Thank you for your purchase!
Hi *** We're getting your order ready to be shipped.
Please note: Orders may be shipped in multiple boxes depending on item(s) purchased. Orders can take up to 1-3 business days to process + transit time (typically between 5-7 business days).

If you have any processing related questions, please email ***

I still haven't heard from them after multiple tries through email support not one response yet.

This company has failed both to provide a product in a paid for guaranteed delivery window, and has also provided zero customer support when requested
This complaint actually involves both product/delivery and customer service issues. I placed an order with Dose of Roses on 1/28/20 with guaranteed Valentines Day delivery. On 2/3/20 I received an email that my package was ready for shipment. The package shipping status then did not change from 2/3/20 to 2/11/20 when I submitted a customer support request to this company. The support form advises they'll respond in 24 hours. I did not hear from them on 2/12 or 2/13, so I sent follow-up emails, and still have not received any response.

The shipping status (UPS tracking# ***) for my item did update on 2/12, and instead of showing "Ready for Shipment" it now shows "In Transit" with estimated delivery of 2/18.

This item was a Valentine's Day gift for my wife. I am absolutely irate that I not only paid for guaranteed Valentine's Day delivery, but also placed this order almost a month ago. On top of that this item was clearly ready for shipment on 2/3!!! To add to this shipment not being delivered as promised I've received absolutely zero support from this company when requested.

I am not sure what can be done, but I certainly hope steps can be take to ensure that this company can not screw over consumers ever again. Additionally, I feel that I am at least entitled to a refund from this company for my shipping costs, if not a refund for the product all together.