D.R. Horton America's Builder

*** *** D.RHorton has worked diligently with Mr*** to address all of the warranty items in his home. Only a few items remain open and most were not originally a part of this complaint: *** *** (SUBMITTED 5/4/15) Kitchen Island Granite: The homeowner sent the repair technician away and told our field personnel he wasn’t sure he wanted to attempt the repairWe contacted the homeowner on 5/29/and explained that he would either need to reschedule the repair or we would have to suspend/close the work order; we asked for a response by 6/4/(today), to date, we have not received his response *** *** (SUBMITTED 5/6/15) Roof Noise: Our contracted roofer and contracted HVAC contractor were both out and found nothing to be wrongOur field personnel met with the Mr*** on 5/28/15, Mr*** told them that the noise hadn’t come back and that he would call if/when it didWhile the noises appear to be new-home construction noises, D.RHorton will keep this item open in case further investigation is required *** *** *** *** (SUBMITTED 5/26/15) Service request to adjust his shower doors: (One service request for each door), this was inspected 5/27/and scheduled for repair 6/5/ *** *** (SUBMITTED 5/26/15) Caulking: Inspected 5/27/15, scheduled for repair 6/5/ *** *** (SUBMITTED 5/26/15) Duplicates of roof noise: (One for each room Mr*** could hear it in), these were submitted by Mr*** days before telling our field staff he could no longer hear the noise *** *** (SUBMITTED 5/27/15) Tile has hollow sound: Inspected 5/27/15, scheduled for repair 6/5/ D.RHorton fixed the leaking irrigation pipe. Thus, there is nothing to compensate Mr*** for. We are unaware of any issue other than the referenced issues above with regards shrunken caulking. Please have Mr*** contact a member of the D.RHorton Customer Service team to schedule an appointment for us to view this item Respectfully, this concludes our need to continue to respond to complaint ID* *** Sencerely, *** *** Vice President Customer Service/Quality Control

Thank you for the opportunity to further respond to Mr*** complaint. A representative of D.R Horton’s Phoenix Division has been in direct contact with the homeowner and we believe that a mutually acceptable resolution of this natter has been negotiated directly with the
homeowner Thank you, *** *** D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I am attaching a copy of the email that sent to the company as well as the responseDRHorton lied but I didn't and don 't have any expectations from them which is sadAgain as I stated I will never buy another product from them??????????????????????????????????

Good Morning Mrs*** I apologize for this response being a day late, we first understood that we had until the 5th to make a response but then realized it was due on the 2nd I went by the property *** *** *** yesterday to observe the areas of concern, being the
tree in the front yard, and also the sod that has been installed Regarding the tree in the front yard, I do agree that there are a few small branches that are dead, but for the most part I would say that the tree is Ok as it is, but to satisfy and move on with this customer I will agree to replace existing tree with a new tree, but from the day that we install the new tree it will the customers responsibility to maintain, it will not be covered by warranty after that, we will assure it is alive when planted and then it will be the homeowners responsibility to maintain Then regarding the sod, as shown in the attached picture I see one fairly small area at the front left corner of the home while facing the home, and about 1/3rd of the way down the side, that is currently brown while all the other sod appears to be green and alive, so the area mentioned is what I will agree to replace, I will offer to either replace now as time allows or would really rather replace when the home next door is sodded which will be 30-days, but either way once the sod is laid we will assure it is alive and green and from that time on it will be the customers responsibility to maintain Please let me know if you have any questions or concerns. Thanks, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
This is a response copy and pasted from *** *** which does not address any of the specific issues outlined in the complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This issue is not fully resolved until the manufacturer looks at my showerI have already missed a lot of time from work and it is hard for me to meet their limited availability to look at it againMy shower did not make this squishy noise before it was pulled outThese homes a supposedly gold star certified and under go all these inspectionsThey knew this drain was not installed properly and let it ride in hopes it wouldn't leak within a yearThey use a shady plumbing company and someone needs to be held accountableI don't believe it is the shower manufacturers fault that my shower was pulled out and now makes noise.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

We have worked with the homeowner to address their concerns and have offered a reimbursement, which they have accepted

We are actively working with the customer to make the necessary repairs to their homeWe appreciate the homeowner's patience and are working as quickly as possible to address their concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This company has lied on the previous complaint stating we have come to an agreementWe have notWe asked for a retaining wallBut were denied after two other estimates state we need oneThe manager came to the house and was extremely hostile screaming and yelling. We also has several other rewind on the website that remain to be addressedWhen I spoke to *** on the phone he stated he hasn't even got ahold of the landscaper to schedule the repairsToday April 27, Revdex.com*** ***
*** *** **
*** ** ***
Dear *** *** :
This letter is in regards to your complaint submitted on 4/17/12:06:PM against D R HORTON INC and assigned complaint ID ***
The business response is either below or attached. You have calendar days to submit your response back to the Revdex.comIf no response is received, we will assume that your complaint has been resolved
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may redact your complaint to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand 4:p.mor by email at [email protected]
Regards,
*** ***
Dispute Resolution, Ad Review
*** *** ***
MESSAGE FROM BUSINESS:
We have arranged for landscaping repairs to begin on Tuesday, June 16th and should be completed by EOD Friday, June 19thWe advised Mr* *** ***, who was given as the contact person for Ms*** of *** *** ** *** *** *** *** *** of this today and he accepted the start date and plan of action We trust once the repairs are completed and confirmed to have resolved the situation, the case can be closed as resolved *** ***Warranty Dept Mgr

Our response to this customer was that the reason for their clogged drain line was due to excessive paper towels that were removed from the sewer line by the plumberOur Area Construction Manager called them and explained that to themThis information was given to us directly from the
plumber who removed the clog….It was not due to tree roots as stated by the customerWe consider this matter closed *** David LGude Vice President of Construction Operations Tampa/Sarasota Division D.RHORTON America's Builder

We appreciate the homeowner making us aware of their concernsWe have attempted to reach the customer on several occasionsThe plumbing contractor's messages were returned on Sept22nd and an appointment was scheduled to address their concernsWe have confirmed with the contractor that the work
has been completed

DR Horton has every intention of handling the repairs We are reviewing the options on the method of repairs, and already have bids for said methods and are having experts evaluating At this time, there is no set time table, only that it is our intention to perform the repairs

Hi *** All items are slated for repair by Friday of this week aside from the cabinet. Cabinet vendor is to call to schedule with the homeowner by end of the week. Construction manager was back at the house again today Thank you, *** *** Customer Service Manager- Carolinas Division *** *** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
This request was primarily regarding my request for an explanation for the multiple delays, which still has not been addressed.Regards,
*** ***

. As requested by the customer, we have our Warranty Manager reaching out to discuss their concerns. The call will be made today. After speaking with the customer, we can better determine what items may need action Thank you Brian

The plumbing contractor has provided assistance in resolving the complaint and D.RHorton is assisting both the plumbing contractor and homeowner in resolution

The customer’s granite has been inspected and is in the process of being replaced. The tree in question was also inspected. The tree is alive and new growth can be seen. What has been viewed is a seasonal loss of leaves. The customer has been contacted regarding both matters. We consider the matter with the tree as being closed. The replacement of the granite top will take place as soon as the new top is fabricated. We believe this addresses all items with the customer Thank you

Mike ***, Construction Manager for Montgomery and Tuscaloosa, met with Mr*** on Friday 05/22/to discuss his concerns and issues. Generally Mr*** has had a good experience with D.RHorton with the exception that the contractors for the flooring company were unable to
communicate well in English We will handle this situation for the remaining work orders by having a supervisor for the flooring company, who speaks English, be at the appointment From this meeting on 05/22/15, we are issuing work orders to address flooring, tile and grout issues including the stretching of the upstairs carpet. We also will be issuing work orders to address a cabinet issue and heating/cooling issue. These work orders address all of Mr*** current concerns. The work orders will be a priority and will be scheduled to be completed by Friday 06/05/ Thank You, *** *** Customer Service Manager DR Horton, Birmingham *** *** *** ***