D.R. Horton America's Builder

Homeowner: *** *** Response: Complaint ID #1*** Everything is completed besidesRepair master closet shelf. Should be done by Wednesday Adjust shower doorOn schedule this weekRepair granite seam at kitchen sinkTrying to get them to
schedule asapThanks *** ***

We are actively working with the customer to make the necessary repairs to their homeWe appreciate the homeowner's patience and are working as quickly as possible to address their concerns

In response to complaint #*** DR Horton has a scheduled meeting with the homeowner at 1: PM on Monday the 18th to review the items and propose a resolutionThank you, Shannon K*** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

Thank you for the opportunity to further respond to Mr*** complaint. A representative of D.R Horton’s Phoenix Division has been in direct contact with the homeowner and we believe that a mutually acceptable resolution of this natter has been negotiated directly with the
homeowner Thank you, *** *** D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant

We have worked with the homeowner to address their concerns and have offered a reimbursement, which they have accepted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
This is a response copy and pasted from *** *** which does not address any of the specific issues outlined in the complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This issue is not fully resolved until the manufacturer looks at my showerI have already missed a lot of time from work and it is hard for me to meet their limited availability to look at it againMy shower did not make this squishy noise before it was pulled outThese homes a supposedly gold star certified and under go all these inspectionsThey knew this drain was not installed properly and let it ride in hopes it wouldn't leak within a yearThey use a shady plumbing company and someone needs to be held accountableI don't believe it is the shower manufacturers fault that my shower was pulled out and now makes noise.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

This letter serves as our response for Mr*** *** filed 12/03/15.We are still in the process of making things right for the customer and expect that wewill have this issue resolved to his satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute.I am NOT satisfied with DR Horton's neglect, fraud and misrepresentation of the warranty of our new homeI put several request for the driveway and front porch stairs to be redone due to negligence of the companies contractorsThese claims were IGNORED until the warranty period exported and then rejectedThis is fraud and if it will not be resolved through Revdex.com asap, I will contact my attorney and we can resolve this in courtOnce again our driveway is pulling away from the garage/house and our front porch steps have also pulled away from the front porch due to improper workman ship. DR Horton has NOT provided any kind of quality service or customer serviceOur entire warranty experience with this company had been nothing but a disaster.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
This request was primarily regarding my request for an explanation for the multiple delays, which still has not been addressed.Regards,
*** ***

. As requested by the customer, we have our Warranty Manager reaching out to discuss their concerns. The call will be made today. After speaking with the customer, we can better determine what items may need action Thank you Brian

Hi *** All items are slated for repair by Friday of this week aside from the cabinet. Cabinet vendor is to call to schedule with the homeowner by end of the week. Construction manager was back at the house again today Thank you, *** *** Customer Service Manager- Carolinas Division *** *** ***
*** ** ***

DR Horton has every intention of handling the repairs We are reviewing the options on the method of repairs, and already have bids for said methods and are having experts evaluating At this time, there is no set time table, only that it is our intention to perform the repairs

Complaint: ***
I am rejecting this response because: Yes we did meet meet with the builder and
sales person and agreed that the cabinets were the same but the tile is not the same as shown in the same roomIf this tile with yellow discoloration was shown in the showroom I would have chose something else I have attached the tile with the yellow discoloration vs the tile in the show roomApparently I'm not the only customer who noticed the tile was not the same in their home as well I still would like to have this tile replacedI shouldn't have to go in a 300K home to have to demo before I even move inDR Horton needs to stand by the word!!!
Regards,
*** ***

The customer’s granite has been inspected and is in the process of being replaced. The tree in question was also inspected. The tree is alive and new growth can be seen. What has been viewed is a seasonal loss of leaves. The customer has been contacted regarding both matters. We consider the matter with the tree as being closed. The replacement of the granite top will take place as soon as the new top is fabricated. We believe this addresses all items with the customer Thank you

We appreciate the homeowner making us aware of their concernsWe have attempted to reach the customer on several occasionsThe plumbing contractor's messages were returned on Sept22nd and an appointment was scheduled to address their concernsWe have confirmed with the contractor that the work
has been completed

Met with her last week and authorized warranty work to be done to fix her sheetrockShe wanted it fixed per what she saw on the internet, which from a construction stand point is definitely not the way to fix itI explained the correct way in which we would fix and she and the company we are using
to do the repairs were working on the schedule to get it completed***Revdex.com* ***
* * *** ***
*** *** *** *** ***
*** *** ** ***
Dear * *** :
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 4/28/2:04:PM by *** *** and assigned complaint ID ***
Your customer has rejected the business' response. For your convenience, a copy of the customer's response is below To expedite this matter, please respond back to the Revdex.com within days of receiving this notice
In the Revdex.com's experience, the following tips often help foster trust in a business:
* Acknowledge customer concerns
* State the facts as you see them and avoid emotion
* Explain the actions you have taken to resolve concerns
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand p.mor by email at [email protected]
Regards,Dispute Resolution, Ad Review
Phone: (817) 882-
MESSAThank you for your letterI trust this response is timely to update you., having today off work to respond.D R Horton has contacted me, we have been communicatingCurrently the sheet rock is being taken care ofThere are other issues to discuss, i.eMB bathtub still separates from the wall when only 1/full, my concern is thelack of support for the tub filled with waterThe back dining room window has a leaking seal in the lower rightcomer, needing a work order from the installer, not completed.GE:

The plumbing contractor has provided assistance in resolving the complaint and D.RHorton is assisting both the plumbing contractor and homeowner in resolution