D.R. Horton America's Builder

Complaint: [redacted] I am rejecting this response because:On November 29, 2014, [redacted] (DR Horton Homes Service Technician) came to the propertyBecause of the enormity of the services required, he promised to bring his supervisor along in two weeks to resolve the matter once and for allToday is December 20, 2017, there is no call and no correspondence from this person nor from anyone from DRHorton HomesThese have been their behavior/practices - promises made and promises not keptIn fact, messages have been left for him with no response.Hope you will not let them continue to evade their responsibilities and contractual obligations Regards, [redacted]

In response to Revdex.com Complaint # [redacted] DR Horton will replace driveway and lead walk in a good faith gestureHomeowner will be notified by warranty technician, [redacted] , in order to schedule the repair work Thank you, [redacted] Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

Revdex.com Response ID# [redacted] DR Horton Customer Service has reassigned the warranty request items from the builder to a Customer Service Tech, the Tech is currently working with Ms [redacted] in addressing the warranted items as notedPrevious offers were made and agreed to by the V P, and Construction Managers of the DFW-East Division to address the wood floor After the agreement was made Ms [redacted] changed her position on the agreement and wanted additional boards replacedThis was deniedDR Horton is still prepared to make the repairs to the wood floor as previously offered [redacted] Customer Service Manager DFW East [redacted] ***

A contractual agreement was made between the buyer and us the seller/builderThe contractual agreement specifically excluded from the sellers warranty; “Landscaping, including trees, shrubs, grass and flowers are not covered by any warranty”That being said us the seller (D.RHorton) chose to go above and beyond the warranty and address the issue at the sellers expense to pay to have portions of the yard top soiled and seededThe responsibility of nurturing and maintaining the soil and seed was the sole responsibility of the buyerAt this time we offer no warrantable action for the buyer / Homeowner after years and months of owning the home Thank you, [redacted] DR Horton - America's Builder!

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaintI apologize for the difficulties Mr [redacted] feels he has encountered while attempting to resolve his concernsI assure you that DRH strives to provide quality service.It is my understanding that Mr [redacted] successfully closed on this property on or about April 23, Mr [redacted] has previously contacted the division regarding the air conditioning in his home through a customer service requestAs a result the division is in direct communication with Mr [redacted] in order to move towards resolution of his request.I appreciate the Revdex.com providing me with an opportunity to respond to Mr***’s complaint and its attention to this matter

Complaint: [redacted] I am rejecting this response because: No contact has been made by electrical company to schedule an appointment Regards, [redacted]

We are on schedule to assess Ms [redacted] door on July 14th which is the first day she states she has available

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Regarding Complaint # [redacted] To Whom It May Concern: I am not satisfied with Ms [redacted] response My issue is that Ms [redacted] , the DR Horton Agent, assured us that all items on our inspection report and punch list were being corrected, including upgrading to the ton A/C unit Several items including the A/C unit were not addressed (please see initial letter) We were not given any notice that the items were not being addressed until the day of closing DR Horton did not deliver the home as promised We could not continue with the purchase of a home from a company that clearly lied to us DR Horton did not deliver the home as promised I respectfully request the return of our earnest money Sincerely, [redacted]

In response to Revdex.com complaint [redacted] Director of Customer Service, [redacted] is scheduled to meet with the homeowner on Friday 4, to inspect the items in question A determination will be made and if any repairs are needed will be scheduled Thank you, [redacted] Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

In response to Revdex.com Complaint [redacted] All items submitted by homeowner have been inspected by superintendents, technicians, and managementAll items have been completed per the terms of the warranty agreement Please note: Section II.E.1.(b): The following are NOT covered under this Limited Warranty: 1.bLoss or damage; to the HOME, persons or property directly or indirectly caused by insects, bird, vermin, rodents, or wild or domestic animals NOTE: pulled from book # revised 9/and it is the same section in the book before this one (9/14) Thank you, [redacted] Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

Complaint: [redacted] I am rejecting this response because: [redacted] has had plenty of time to resolve the issue and they have been silentWe need this fixed ASAP and contact from [redacted] made to us, not us to them Regards, [redacted]

Per [redacted] a solution has been proposed and acceptedThere was an error with our HVAC contractor with regards to the sizing / equipment used this is being scheduled for repair directly with the [redacted] ’sAs part of the solution the [redacted] ’s will be reimbursed by the HVAC contractor for excessive electric bills due to the equipment error,

In reference to the above, we have instructed the roofing company to go back out to the home and inspect the flashing in this area. We plan to have a representative onsite to make sure corrective actions have been made and the problem rectified. We are waiting on a schedule date. ... Have a great holiday weekend. Thank you, [redacted] Customer Service Manager- Carolinas Division

In reference to the above complaint, we have been working in this home repairing the shower the last days and will be wrapping up the repairs 1st of next week Thank you, [redacted] Customer Service Manager- Carolinas Division [redacted] ** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I took approximate measurements of the slope using string and a line levelAt ten feet from patio it drops 13.5', at twenty feet it drops 27' and at center of easement drainage it drops 47'! That for sure is "positive" drainage!I requested on two occasions thru [redacted] a meeting with his superiors, [redacted] and [redacted] that never materializedI finally went to the office to meet Mr [redacted] who at the time, had no idea who I was, what the issue was and no idea I had requested a meeting that he was to see me the day beforeAfter that meeting Mr [redacted] tried for a time to get the work promised done, but was shot downThe only communication was the one letter denying any further workAfter that I sent an e-mail to Mr [redacted] and as of today have not received any response from himThe only acceptable solution to this ongoing situation is a meeting and site inspection by superior management from the office in Texas to see what their team in the [redacted] deems proper grading and treatment of home buyers.Thank you [redacted]

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaintI apologize for the difficulties Mr [redacted] feels he has encountered while attempting to resolve his concernsI assure you that DRH strives to provide quality service.It is my understanding that Mr& Mrs [redacted] successfully closed on this property on or about May 7, Mr [redacted] has previously contacted the division regarding the windows in his home through a customer service requestAs a result the division is in direct communication with Mr [redacted] in order to move towards resolution of his request.I appreciate the Revdex.com providing me with an opportunity to respond to Mr [redacted] ’s complaint and its attention to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, to date (07/29/15), no progress has been completed Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The acceptance of the response is contingent on completion of ALL issues and repairs promised months agoI am tired of the "BS" from DR Horton

The HOA manager has attempted twice to reach the customer via the email address provided to request additional information in order for us to further assistUpon receiving the necessary information, we will be happy to look into this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution, if completed in a timely manner, is satisfactory to meThe reimbursement for excessive water used by subcontractor for DR Horton will be contingent upon me supplying the most recent statements from [redacted] Regards, [redacted]