D.R. Horton America's Builder

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution, if completed in a timely manner, is satisfactory to meThe reimbursement for excessive water used by subcontractor for DR Horton will be contingent upon me supplying the most recent statements from [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] As of this date, roof and siding issues remain The cosmetic roof repairs accomplished in August did not address the underlying issues as noted in the first inspection report A second professional roof inspection revealed damaged shingles were not replaced and roof shingles were not installed and fastened per Manufacturers instructions and the City of Lakeville’s General Building Code Requirements Areas of concern are high nails, improper open metal valley installation, improper & non-existing overhang, and incorrect shingle offsets This improper installation also voids the IKO manufacturer’s warranty In addition to correcting all outstanding and existing siding issues, I request DR Horton remove the improperly installed roof covering and replace it with new covering I request this roof replacement be promptly scheduled and completed during the summer season / [redacted] Style Definitions */

Response to Revdex.com Complaint # [redacted] We are still in process of solving the landscaping/sidewalk issue with Ms [redacted] to her satisfaction Due to the heavy rains lately in the Huntsville area, the landscaping company has not been able to continue with the drainage issue We are hoping to have this solved by March 1, [redacted] Customer Service CoordinatHorton

This letter is in response to the rejection of the roofing repairs and the request for a roofreplacementA representative from DR Horton and the roofing contractor inspected the roof onMay 12,Upon inspection they noted some repairs that should be made to the roof butdetermined it was not necessary for an entire roof replacementNo water intrusion or shingleblow-offs have occurred to dateThe siders are to begin their work on May 18,2015, uponcompletion the roofing contractor will make the necessary roof repairs within days.Construction ManagerD.RHorton, Inc.-Minnesota

The Home Owners are willing to Compromise.We do not want the bent up window that was delivered by [redacted] A brand new window should be ordered and delivered the correct way with protective covering and with an up to date warranty from the window manufacturer.Also, no bricks are to be removed from the front of the houseWe do not want the front of the house disturbed we have had to professional estimated from two different companiesBoth companies can replace window without removing a brick(s) If these other companies can install window without disturbing the front of the house, DR Horton should be able to do the same.There is also the warranty issue of the siding along the back of the house upstairs near another window that needs to be replaced.If DR Horton agrees to:- a brand new window being ordered with a brand new warranty in writing .- no brick removal or disturbance to the front of the house, and- the siding replaced in the back of the house,We can all move forward.We have enclosed a picture of how a brand new window should look like when delivered.Our main concern is having the window replaced correctly this time and no other disturbances to the rest of the house, these are our terms.Please respond through the Revdex.com if DR Horton is ready to resolve this ongoing issue(s)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I've been to these homesThere are two models set up, the Heritage and the PortlandThey are advertising the [redacted] (no photos, no options to see a house built)They don't have them listed on their price sheets and they're not builtThis makes them unavailableI never asked for completion dates, I asked for available homes that are listed online as available with an actual priceIf they advertise from 275,000, then something (even a base priced model)

Just got off the phone with [redacted] and he said there were still a couple of concerns to address, and we went over those.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowThe mail box was not installed correctly from day one and the lid should not be coming offWhen I moved into home I notice the rust and the faulty mailbox and notified DR Horton back in July and Aug This has been a year and this is not a customer issue but a builders issue Regards, [redacted]

Dear Revdex.com:Thank you for your letter dated May 14, addressed to DR Horton, IncBelow, you will find responses to theclaims presented in the letter.IHorton used a bloc vote based on their number of owned lots to take control of the Board of Directors for theHomeowners AssociationBuilder controls Board of Directors for HOA.Response- The Annual meeting is held each year in accordance with the documents and Florida StatutesThe 2014-person P [redacted] Board of Directors was elected in accordance with the P [redacted] CommunityAssociation documents and Florida StatutesThe results of the elections included individual homeowners [redacted] , *** ***and [redacted] Recently, [redacted] resigned on 3/11/due to selling his home and movingout of the community [redacted] resigned on 2/24/The Annual meeting is approaching and theremaining Board members agreed to leave the two vacated seats vacant and let the owners vote for all seats atthe next annual meeting, which is being scheduled now by the Property Manager under the guidelines of theP [redacted] Community documents and Florida StatutesHorton disbanded the community's rights to [redacted] fines against homeowners and Jot owners who brokecommunity rules documented in the CCR's for P [redacted] ***, including fines for builder.Response- Per the P [redacted] documents and Florida Statutes, it is a Board decision on whether they want tohave a fining committee and [redacted] fines in the communityThe P [redacted] Board of Directors has chosen not tofine in the communityViolations are being sent to homeowners monthly and owners have cured their violations asthey get the noticesOut of the violations sent, there are outstanding violations at this time in thecommunityHorton refused to respond to due process committee Jist of violations who had completed the due process andneeded further action.Response- The protocol established by the Board, in accordance with the HOA documents, is that violations areprocessed by the Licensed Community Association Manager through the Community Association ManagementCompany, who sends notice to the parties in violationThe P [redacted] Board of Directors has found that thisprocess is effective in resolving violationsHorton disbanded the homeowner run due process committeeResponse- The P [redacted] Board of Directors has not disbanded the Due Process CommitteeHowever, theyhave not approved fining by the Due Process CommitteeHomeowners are taking care of their violations in a timelymannerOnly violations are outstanding in the communityHorton decided that it did not want to pay the arc committee fee required by the CCR's for architectural proposalsand announced the suspension of the requirement to pay the proposed fee.Response- The P [redacted] ARC committee, under P [redacted] Board of Directors' direction, was not chargingthe $fee prior to Sept5, 2013.The P [redacted] Board of Directors I Licensed Community Manager posted a notice for a P [redacted] Board ofDirectors meetingIt was held on March 19, at 10:a.mThe P [redacted] Board of Directors asked thehomeowners at the meeting if they wanted to waive the $Arc feeThe owners were in favor of waiving the$ARC feeThe P [redacted] homeowners said they felt they should not be penalized for improving theexterior of their homeThe P [redacted] Board of Directors moved that the arc fee would be waived if theAssociation Attorney opinion granted them that rightAll were in favor and the motion carriedThe P [redacted] ***Board of Directors then directed the Licensed Community Association Manager to reach out to the AssociationAttorney for a written Attorney OpinionThe Attorney said the $ARC fee could be waived by the ParksideWest Board of Directors in a board meeting, which took place on March 19, The P [redacted] Board ofDirectors /Licensed Community Manager then reached out to the ARC committee and let them know theAssociation would no longer be charging the ARC feeThe ARC committee did not follow the P [redacted] Boardof Directors decision and proceeded to deny ARC applications for not paying the ARC fee of $25.00.The P [redacted] Board of Directors conducted a meeting on May 7, at 11:a.mIn the meeting, there wasa discussion with the owners at P [redacted] about the $Arc feeThe Board found that there were someconflicting views on the ARC feeThe Board of Directors reversed the decision to waive the $ARC fee anddecided to table the discussion until the annual meeting in where the entire community can discuss thematterWhen the committee rejected the proposals (arc applications) including the Horton proposal that did not have therequired fee, Horton had letters sent to ARC committee members- all residents- that the committee was nowdisbanded-Response- The P [redacted] Board of Directors received multiple complaints regarding the conduct of the ARCcommitteeAdditionally, it was discovered that the ARC Committee had ta [redacted] actions that violated Florida Statuesand the P [redacted] HOA documentsFor that reason, the P [redacted] Board conducted a meeting on May 7,at 11:a.mand voted, unanimously, to remove the current ARC committeeThe P [redacted] Board ofDirectors agreed to run the ARC until such time as a new ARC committee could be formed by the new P [redacted] ***Board of Directors at the upcoming annual meeting in 2015.I would like to take this opportunity to thank you for bringing this matter to our attention and trust this informationclarifies the issues you have raised, however, should you require any further assistance please do not hesitate to letme know

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. It has been 6 months without the necessary repairs that need to be made. Also the yard requires a retaining wall that is being refused by the company. If all work is completed by the end of July 19th to include the retaining wall installed throughout the back yard, the wood floors replaced, the carpet in the master bedroom carpet replaced, damaged roof, gutters, master bath tub replaced, the master shower fixed, light fixture on staircase repaired, the complaint will stand. Please enter your reason(s) for rejecting the business response below. Regards, [redacted] BBB [redacted] Dear [redacted] This letter is in regards to your complaint submitted on 4/17/2015 12:06:55 PM against D R HORTON INC and assigned complaint ID [redacted] The business response is either below or attached. You have 8 calendar days to submit your response back to the BBB. If no response is received, we will assume that your complaint has been resolved. The text of your dispute may be publicly posted on the BBB website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may redact your complaint to protect privacy rights and to remove inappropriate language. If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4:00 p.m. or by email at [redacted] Regards, [redacted] Dispute Resolution, Ad Review [redacted] [redacted] MESSAGE FROM BUSINESS: Good evening, It was reported to the Warranty Dept that as of Monday, June 22nd, all the landscaping repairs we proposed to do were completed.

An appt has been scheduled with Mr*** for Jan 18th. We will get his issue taken care of as soon as we all agree upon the correction that needs to take place. I am scheduling the engineer that visited his home and provided a repair letter as wellThanks ***

We have been in communication with the homeowner and the necessary work has been completedWe appreciate the homeowner's patience

Ms*** is being taken care of tomorrow morning. His request will be completed Thanks *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
DR Horton's response indicating that having a meeting with *** ***l regarding the interactions with and work performed by their subcontractors is the same thing that we did before this complaintEven today September 1st, the subcontractor was late and the supervisor was even laterWhen we contacted DR Horton regarding the lack of supervision, our warranty person *** did come to the house to discuss our concerns with the work and lack of supervision*** was able to get the appropriate supervision here after about an hourWe also had to redirect the subcontractors to allow sufficient time for the grout to dry before they applied a sealant on top of that - it is quite frustrating to have to repeatedly explain to the subcontractors proper procedures per the labels on the materials they are using. We had previously sent DR Horton a letter via Fed Ex, email, and through their website regarding our issues with the process of completing warranty itemsPer our letter, DR Horton responded indicating that the tile work would be completed at the end of July - while we realize that not all delays are avoidable, many of our concerns are with the craftsmanship and professionalism (i.e.: bringing enough, correct materials) of DR Horton's subcontractorsDR Horton appears to have no control or influence over subcontractors.While we appreciate DR Horton's continued dialogue, we were hoping for actionable dialogue between DR Horton and their subcontractors
Regards,
*** ***

After meeting with the *** We agreed to replace the granite top on the islandIt will be a two piece topThank you David D*** Construction Area Manager

Our response is as follows in regards to below Warranty work orders for these items have been signed off by Ms*** as being completeWe have submitted them to youWe consider this home to be complete per Ms***’s signature on all warranty work orders

Complaint:
***
I am rejecting this response because:DR Horton is not addressing the problem and only wishes to address what they consider the proper corrective action They have only sent ONE inspector not several DR Horton installed the flooring incorrectly which voids the warranty I have attached inspection report that outlines the overall issues/problems You will see that the inspector puts a strong emphasis on what was under the installers control The second attachment is the warranty from Mohawk which clearly states that the warranty is void is the sub floor is installed incorrectly It also requires the floor to be installed under humidity controlled environment and it was not DR Horton does not wish to negotiate a fair resolution where both parties are accommodated Instead it appears as if they are trying to force a consumer to settle I have consulted several professional companies and not one has ever provided a solution close to what they recommend

Good afternoon *** I received documentation on a filed complaint regarding homeowner *** *** ** *** *** ***There was a communication error between the warranty technician and the homeownerA warranty field supervisor, Walter Ward, contacted Mr*** yesterday afternoon, 4/Mr*
*** stated that the claim was made before the issue was resolved yesterday afternoonMr*** is scheduled for home repairs on May 8thPlease let me know if there is any other type of communication or documentation needed from myself or my department to resolve this matterThank you, *** ***
*** *** *** ***

We are in communication with the customer and have an appointment scheduled on Nov13th to visit their home

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They have contacted me via email and have agknowledged that they will replace both cabinets at zero cost to meI am waiting for a call from them once the cabinets are ready to be installedHopefully, there will be no additional issues with replacing the cabinets or more water damage
Regards,
*** ***