D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11481845, and find that this resolution is satisfactory to me.
Regards,
*** ***

In reference to the above complaint, there have been modifications made to the rear yard of this home after closing, which are causing the drainage issues. These modifications were not made by DR Horton. I have searched our records and do not find any requests for service for the
caulking, sheetrock or any other items on the home. Should the homeowner be able to provide any documentation showing the timely requests for the mentioned repairs, we will be glad to schedule an assessment by one of our team members At this time, any remaining warranty is through RWC and we refer the homeowner to that warranty Thank you, *** ***
*** *** *** *** ***
*** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as nothing else can be physically done. While I do admit that the crews who did not speak English probably had the orders translated to them (incorrectly), it was still a failure on D R Horton's part because they still did the wrong side over times. It is a failure on many levels. If a service is being performed, communication has to happen. I still hope my story is posted for others to see. As big as this company is, things can still get dangerous, and they can still fail in customer service. I hope my story can be a lesson for others
Regards,
*** ***

We apologize on behalf of the subcontractors who did not arrive as planned at the scheduled appointmentThe remaining work has been rescheduled for 5/and 5/We look forward to resolving any remaining concerns on these two days and appreciate the customer's patience

As per the attached, The *** have already obtained legal consul pertaining to the same issue Some background on this is that I had previously meet with these homeowners over the same issue in October 2013. As per my inspection at that time, the floor tile was installed within
industry standards for flooring guidelines as applicable for Of recent, apparently they had visited our new home community across the street from their residence and obtained information that the procedures for tile floor applications have evolved since and of course now have a perception that theirs was installed incorrectly. I am currently working through their legal consul to obtain another date and time to inspect and will update you as soon as we have additional information after inspectionThank you *** *** DR Horton - America's Builder! Customer Service / Warranty Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** Since the last response the only items that have been addressed is the light switches, the floor (poorly done), the holes in the wall, the carpet re-installed and the gas lines on the roof. The items that are still pending is the window in the kitchen; the time and day previously given has once again come and gone. The roof repair was started on October 18th and has not been completed; no information has been provided to indicate when that will be completed. When the roofing material was peeled back in the area I had expressed was not secured to the framing and the plywood was exposed it was clearly only laid onto the framing; the worker was able to lift a section of at least eight feet in length by no less than one foot in width out of the exposed section with the use of only his hands. When the interior framing was exposed I observed a section of the cooling and heating duct was "crimped" and I called *** *** to inform him; he quickly sent the sub contractor for the duct work whom explained to me that there was no way the duct was crimped and it was only the external insulation on the actual duct that was compressed. To this day and even after brining out a thermal imaging device; no one can tell me why there is a very noticeable change in the temperature in the rooms upstairs. The sub contractor that came out with the thermal device literally scratched his head and stated "he would not comment since he was stumped" on why there was a noticeable change in temps. The refrigeration units have not been changed out; at the time of the last response I was informed that the units would be replaced. I was informed on the 18th that they would be replaced no later than the 23rd. Today I received a phone call notifying me they would be replaced tomorrow, this only after I again complained that no action has been taken; my concern was shared with *** *** from DR Horton. The issue with the rock wall that was previously discussed has not been addressed. *** *** from DR Horton stated he would have someone come out to the property and perform a survey on October 19th; no one has been here except for the local county tax assessor (not sure what to think about that) to measure the property. I called the county tax office and have not received a call back on as to what the nature of their visit was. As previously mentioned the wall on the east end of the property is less than the height it was supposed to be. In conversation with *** *** I pointed out the wall had approximately a six inch footing to which he stated it should have been one foot. I advised *** *** that I would like to have copies of all materials used on my home and permits that were obtained; it is still my belief that corners were cut when building this home. I am sure that there are others in a similar situation; in speaking with some of the workers that have come to perform some of the work; they all have been in disbelief on how many repairs they are completing on this and other DR homes. On September 25th when the issues with the tile roof and the gas lines were addressed I did not have an opportunity to view the work that was completed. When I went back on the roof on the October 18th; the roof tile issues were still not addressed properly and I further found some of the roof tiles were broken. I spent most of the morning on the roof to ensure the work would be completed. I came off the roof when I believed the work would be completed only to find out on October 23rd it was not. I can only wonder what I will find when I go back up. It continues to be a major disappointment when in comes to dealing with DR Horton. The unfortunate end result is that I am sure I will continue to have issues even after the items I have submitted as concerns are mediocrely repaired in my opinion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute.Dented and damaged garage door panels not repaired as sub contractor was no show multiple times and now, after months, still continues to not have replacement panels, two required.Landscaped areas now have all plants dead, and flooding continues over top of front patio, now damaging structure of house.Rear patio concrete has multiple cracks and covered with rusty nail stains as the builder never removed debris from build site and inside home.Driveway drain tube area has multiple large cracks and chunks of concrete falling off driveway.I work from home, no travel last two months, and comments from builder continue to be untruthful All new home buyers need to avoid Emerald or DR Horton built homes, very poor build quality and very untruthful, as observed in their response I have attached several pictures.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:First, I would have expected a phone call from *** This house is a a brand new house. One of the major issues identified at least days before moving in was to fix both of the guest shower/bath combos. During inspection, the home inspector pointed out that the bath/shower units were not installed properly and could result in water damage. I confirmed this with the manufacturer through phone conversations and pictures. *** ** had the plumbers come to the house to take a look. They claimed that that is the and typical way that these units are installed. According to the manufacturer, the gaps in the wall sections were 2-times larger than what their warranty and install spec allowed. *** called the plumber back and he adjusted the section, but still they were too far apart. There was lots of back and forth between ***, the plumber and the manufacturer. I was told it would all be fixed within the first week of moving in. 3- 3 1/months later, the manufacturer sent reps, the plumber and plumber supervisor, and *** met at the house. The manufacturer confirmed that it was an improper install. The wall came down, it was put together properly, then drywall and paint. This was way out of hand and I felt that DR Horton should have fixed my new home instead of arguing with the plumber over who was going to pay for the fix. Other issues that I have had include, hardwood floor issues, that resulted in a repair where the worked ruined the carpet downstairs which had to be replaced.The insulation for the A/C lines was not done properly. The work was scheduled. The drywall people came to take the a wall down in a bedroom downstairs and upstairs. These guys did not have a clue how to fix this and what to do, nor did they have the right materials. Between *** and myself, we fixed it according to the suggestions from the A/C guy.Then I had a roof leak in the Garage. The siding guy found were it was leaking. And the roofer and siding guy were to be there at the same time. There was a miscommunication and this could not happen. The siding guy told me how the roofer should fix it properly, but the siding guy would not be able to come back to put the siding on, but said the roofer should know how to do it. The roofer came, and was not going to take the time to fix the roof according to the way the siding guy said it should be fixed, and he was overlapping the flashing in the wrong direction. *** came and set the roofer straight. He was upset that *** nor I would accept the fix he was going to make. It was hot. He finally fixed everything the right way, but could not figure out how to put the siding back. I had to put it back for him.So back to this current fix1/weeks after moving in, our master shower started to leak. Since we did not have the other bathrooms fixed yetit would be another weeks before they were fixed, we had to result in taking a bath in the master bath tub. That was the only way at the time to get clean. Ridiculous! I fought and fought to try to get this taken care of. When the work was done on the other bathrooms, I was told that the shower would be scheduled in a couple weeks. About every week I checked with *** about it. and finally a couple months after they fixed the other bathrooms, when *** told me the hold up was figuring out who was going to pay for it, I opened a case on Revdex.com. Someone called to schedule the work a couple days later. I should not have come to that. Then when the work started I was told it would be completed during that week. Delays and more delays and we are into week 2, and looking to complete everything at the start of week I do believe that once finished the shower will be in proper working order. The drywall people are here now, and cannot communicate with me at all. *** told them what to do, and they did not do it. I had to show them how to do what was requested, and I called *** upset because these guys cannot communicate and they are not doing things properly I have not felt like I have a "complete" house stillabout living here more than months. And the fact that it has taken so long for DR Horton to fix some things that were known months before hand is unacceptable to me. The contract I signed saying DR Horton would repair items in a timely manner is not happening. For all of these reasons this is why I am requesting a warranty to be extended 5-months..from the time it should expire and the time it has taken DR Horton to fix these issues while leaving their customer and family without a full working house!This is unacceptable for customer service. Do you realize the amount of time I have had to take off of working to support all of this and all of the frustrations and inconvenience behind not having a complete "new" house. All of my issues are fully documented with pics, texts, etc. When I tell someone the experience that we have had they cannot believe this is a new house and that the builder is treating us in this way.I have requested contact info from *** for ***, still waiting to receive it.*** ***
Regards,
*** ***

I have contacted him. He is going to fax me the stain color. We will have the door stained next week and drop it off to him at the end of next week or the following. He has been informed that he will have to have someone install the door and hardware at his expense. Thanks, *** ** *** Area Construction Manager

Please accept this correspondence as D R Horton, Inc.’s response to the Revdex.com with regard to the above-referenced complaint We have painted the inside of the mailbox with a rust inhibitive paint, and should have secured the lidI will verify this todayThe
mailbox is installed in a brick column or most often referred to as a brick mailboxDissembling the brick was not an optionMaintaining issues such as this are considered as a homeowner maintenance item according to the warrantyWe addressed this as a customer care issue Sincerely, *** *** Customer Service Manager

We have communicated with the granite and trim vendors and instructed them to proceed with the repairs for the above homeowner. We show that they reached out to the homeowner and left a message on May 4th to schedule. This will be repaired upon response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I'd like to reserve the right to reopen this complaint is the issue is not resolvedIt's been an ongoing issue that never seems to be properly corrected; unfortunately until we get another heavy rainfall, we do not know if each resolution attempt is successfulOur biggest concern is that this is an issue that the builder was aware of at closing
Regards,
*** ***

An appointment to look at the customers complaint has been scheduled for 1/16/between the hours of 1-

We appreciate the customer's patience as it has taken us some time to work through the hurricane-related customer service needs of our homeownersWemet with the homeowner today to discuss the necessary repair work and work orders have been sent to the vendors for scheduling

*** ***
*** *** ***
*** ** Close date 10/27/ Drainage repairs have been made and I have personally observed them working as they were designed and intended during a very heavy rain stormThe homes behind drain over a retaining wall which is a city approved
drainage designMr*** backyard was re-graded, french and surface drains added, full gutters added at no charge to Mr*** to assist in removing the water from his yardWith the extreme rains we have had this year the soil is saturated and it takes some time for it to dry outThe yard is not holding waterWe do not feel that any additional repairs are needed Sincerely, *** *** Customer Service Manager

We appreciate the customer bringing their concerns to our attentionUpon review with the division customer service team, the necessary repair vendors were unfortunately unsuccessful at reaching *** *** via phone to schedule their appointmentAs a result, each vendor placed the work order on
hold until further notice from the customerWe have notified each vendor that the homeowner has reached out and we have requested they each follow back up with the homeowner to schedule an appointmentAdditionally, a remediation company has been contracted to inspect the source of the leakWe look forward to resolving the customer concerns

To Whom It May Concern, In response to Revdex.com complaint #*** DR Horton records show a close date of 10/31/The last contact, via website submission of a warranty work order, was from 05/22/Homeowner has not contacted DR Horton in the form of warranty work order since that timeIf
homeowner would like to send the issues he is having through the website or to customer service we would be happy to take a look at the items that remain under warranty at this timeThank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder *** *** *** *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Rear patio resolved after months - thank you Awaiting garage panels to be replaced, now over months Driveway concrete issue not resolved Flooded landscape issue was previously identified to builder and is also listed multiple times on Revdex.com complaint and also previously acknowledged by builder, not resolved
Regards,
*** ***