D.R. Horton America's Builder

Complaint: [redacted]
I am rejecting this response because:The subfloors is part of the structure of the home which according to Dr. Horton is a 10 year warranty.my original complaint about my sub floors was because my entire upstairs was unleavened. Which was properly adjusted to make leveled. Was it done right, who knows but it solved the issue of being unleveled.I then complained about my floors making popping noises. They came out and put a few nails in and left.The guy I spoke to who told me he could fix this problem never showed up to the job. 2 non English speaking men did and requested for me to show them the issue again.I complained multiple times about this problem. The fact that it does not get fixed and just gets touched up should have nothing to do with a one year waarenty. The complaint was filed way before the one year warranty.I bought a brand new home because I aspect it to have 0 issues. I deal the the noises my house makes daily and live with it. I am told it settling cracks, which are insanely loud. I owned plenty of houses not built by Dr. Horton and never had these issues. Its actually funny that my last house was built by the same builder and made the same cracks. Also it was 7 years old. What was the excuse oh its settling. I want my floors fixed and then I am going to sell my home and never buy a Dr Horton home again. I would not wish it on my worse enemy.My floors need a professional to fix them. If you need a video of the horific sounds it makes when you walk on it let me know.
Regards
[redacted]

Revdex.com Response ID#[redacted] DR Horton Customer Service has reassigned the warranty request items from the builder to a Customer Service Tech, the Tech is currently working with Ms. [redacted] in addressing the warranted items as noted. Previous offers were made and agreed to by the V P, and...

Construction Managers of the DFW-East Division to address the wood floor.  After the agreement was made Ms. [redacted] changed her position on the agreement and wanted additional boards replaced. This was denied. DR Horton is still prepared to make the repairs to the wood floor as previously offered. [redacted] Customer Service Manager DFW East [redacted]

Response to Revdex.com Complaint #[redacted] We are still in process of solving the landscaping/sidewalk issue with Ms. [redacted] to her satisfaction.  Due to the heavy rains lately in the Huntsville area, the landscaping company has not been able to continue with the drainage issue.  We are hoping to have this solved by March 1, 2016.   [redacted] Customer Service Coordinator-DR Horton

[redacted] first received a warranty request in October 2017 and was unaware of any prior roof concern from the customer. Per the roofing contractor's evaluation, the roof sustained storm-related damage and an estimate for repair was provided; however, the repair is not covered under warranty per the terms of the [redacted] manual.

We are in communication with the homeowner and are pending a written confirmation of their repair selection, which we anticipate receiving this week. We look forward to bringing this matter to resolution soon.

The property in
question originally closed on 7/25/2005, the home’s structural warranty expired
this past July. The 2nd owner, Ms. [redacted] reported an issue with
her sliding glass door and hardwood flooring on 7/9/2015 we responded with a
certified letter explaining that her warranty with D.R....

Horton had expired and
directed her to contact Residential Warranty Corporation (RWC). There was no
response from Ms. [redacted] until 2/29/2016, we then dispatched our Customer
Service Representative to meet with Ms. [redacted] in order to assess her issues
and offer advice. The issues stated by Ms. [redacted] in this Revdex.com complaint are
not covered under the D.R. Horton warranty or the RWC warranty as both have
expired. After reviewing the complaint, we feel this complaint is unjustified
and should be removed from our company profile.Sincerely,

We apologize for the delay in responding to the complaint, as it was just forwarded to D.R. Horton today. We have reached out to the customer and look forward to assisting them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am...

requesting the expected date of installation of the new dishwasher, and the name and contact information for the person who will be responsible for ensuring that it is done.  It took 10 months and a formal complaint to Revdex.com to receive action on their part, and for them to agree to do the right thing. Now, I would just like the replacement to be completed as expeditiously as possible.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory at this time.
Regards,
[redacted]

This email is in response to Revdex.com Complaint ID #[redacted] : Our field technician met with this owner directly on 11/4/16.  After reviewing this owners situation, our Field Service Technician was able to point out to the owner that there were areas around the home that have been lacking any home...

owner maintenance since the home was completed.  These areas, when left without any regular maintenance as outlined in both our homeowner orientation manuals and the warranty booklet, both given to each buyer, can allow rain water during a hurricane, to enter the home.  These types of “Acts of Nature” are not warrantable, especially when the areas have not been maintained by the owner. Our Field Service Technician left the residence with the understanding the owner now knows of their responsibility to perform such maintenance on their home which is now about to enter the 3rd year since being built. Please let me know if you have any further questions. [redacted]

The warranty manager has been in communication with the homeowner and all items are resolved.

D.R. Horton provides a robust warranty to its customers at the close of each home. While the warranty is transferable to a new homeowner, the warranty related to plumbing is extinguished after two years. Despite this limitation, D.R. Horton is happy to assist homeowners in contacting the plumber or...

the manufacturer of the plumbing part when an issue arises. It is our understanding the pex plumbing product utilized in homes completed in 2010 was manufactured by [redacted] and some has been defective. D.R. Horton encourages those affected to contact [redacted] or [redacted].

Please accept this correspondence as D.R. Horton, Inc.'s ("Horton") third response to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint.I emailed Ms. [redacted] about this situation today. Below is the contents of the email.All the warranty work has been completed at the address above. It is ourunderstanding you would like to be reimbursed for some/all of your expenses youincurred related to this matter. In order for us to consider reimbursement we willneed copies all the invoices you paid, proof of payment to your insurancecompany, and everything the insurance company paid for. Please feel free toemail me the information or send it via regular mail to my attention at the addressbelow in my signature line.Thank you for giving D.R. Horton the opportunity to respond to this complaint.Best Regards,[redacted]Legal AssistantD.R. Horton- America's Builder

The customer closed on their home nearly three years ago.  During the time since their closing, we have addressed their concerns over grading on multiple occasions.  It was determined that the home had the desired fall.  However, damage to the site was done by others.  In review,...

it appeared that the ruts in the yard were caused by a mower.  Those ruts altered the original design, which created pooling and restricted the intended flow of water.  Despite being under no obligation to take further action, additional repairs were made as a customer courtesy in an effort of good will.          Thanks.          [redacted] Operations Manager – East Florida Division [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory to me.  The response does not explain why this happened in the first...

place, nor does it state that they have instituted a corrective action plan to ensure it does not happen to another customer.  Moreover, the company did not actually provide me with written details showing me what the rates were prior to my complaint.  They just stated that the rates were higher.  I would have liked proof of that claim.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Good day Ms Ford. I finally recieved the response from regent homes. It is unacceptable. Regent have been negligent in duties since the closing of this house. The landscape has been an issue from the beginning, now after 2 years and a recent screen porch addition....regent cast blame to it. They have done nothing within there contract agreement. The nail holes...no repair. The plumbing...toilets and tubs bubbles up when the washer drain. The outside water sprouts flows with dirty water until running it for a minute. The rugs have big humps in them. The chalking has come unattached thoughout the house and the  garage. The floors upstairs has weak points in them. The outside lighting 2nd lever has never worked. The outside Windows hasn't been chalked. I could go on and on. Regent, dr horton should be ashamed at the very poor service.
Regards,
[redacted]

As a courtesy, D.R. Horton has agreed to be regrade and re-sod approximately 2’ inside of the property line. Our Customer Service Representative has referred [redacted] to [redacted] regarding missing insulation from the dishwasher as well as missing microwave vent filters. We are uncertain whether...

he has contacted them to schedule an appointment. The grout cracking in the master shower was repaired on 2/11/17, but unfortunately the cracks have reappeared. We will need to schedule a follow up repair to install siliconized grout under the shower seat and around the corner caddy. The customer expressed concern about the condition of the foundation, so elevations were taken on the foundation on 12/15/16 and it showed to be relatively flat at the time. Elevations will be measured again on 3/15/17 to make a comparison after which we expect to repair the minor drywall crack in the kitchen ceiling. Our contractors and vendors schedule appointments Monday through Friday from 8-12 and 1-5 pm.

Complaint: [redacted]
I am rejecting this response because:I have sent multiple requests to DR horton (over several months)to complete warranty repair of painting the stucco repair and replacing pavers which were marked with an "X". Also, when they stucco'd [redacted], they destroyed my sod and oversprayed /splattered along the entire side of my home. I want DR Horton to contact me to schedule these repairs. They are not to simply show up and work on my house, with no one here.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. When did the Area Warranty Manager view the concrete after the pressure washing? Again, work is done and things are reviewed without the homeowner present. I can scrape my shoe over the area and material will come off of the concrete. When I take a leaf blower and remove grass clippings in that area, dust flies everywhere. Everybody who comes to our house asks what is wrong with your driveway and they tell us it looks terrible. i asked about the pressure washing because other areas are suspect. Not sure how the pressure washing was done but if I can remove material with my shoe then pressure washing would remove material. The joint in the concrete is almost completely gone!!! That is not abnormal loss of surface material? Request Warranty Manager to set appointment to view the issue in person with me.   
Regards,
[redacted]