D.R. Horton America's Builder

We met with this customer on last Thursday.  I met with an engineer there yesterday to see what he suggest regarding this.   We will be calling this customer today to let him know what the engineer suggested.   We are working with this customer to come up with a resolution.   Thanks [redacted]

Emailreceived from company, Ms. [redacted],   In response to the above identified complaint, please find attached 2013 correspondence in reference to this particular home and issue.   As it is today we stand behind the statements made in the attached letter, but would ask that the Revdex.com allow...

us another 30 days to research further, at the time of the attached letter the issue was being managed by others and current management would like to look at all available possibilities.

The warranty representative has met with the homeowner and a service repair date is scheduled for February 17th.

We scheduled work at the homeowner’s home on the 19th and again yesterday. We have called to verify that all remaining items were resolved but have not heard back from the customer yet. As of now, the homeowner’s requests have been addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have been told that strand was gonna come out for the last 6 months and have yet to hear from them or [redacted] They seem to try and fix instead of having it inspected and fixed properly. We currently as of today 7/29/2015 have still not heard from strand nor [redacted]. We still have trimming falling off the windows, support post falling apart and seperated, door frame is still bowing though it's been replaced 5 xs carpet is still torn up from where the warranty guy pulled it up to remove debri and hammer in nails that popped a few months ago, drains in back yard have still not been addressed, all nails on all window frames are still popped out and black, cabinet trim nor cabinets have yet to be fixed from when they pulled from wall in Nov of 2014 just 5 months after closing, The A/C company has no call no show twice but eventually showed to put the vent in upstairs room but never showed back up to balance it or fix a part on the outside unit as they said they would be back. Plus other warranty work that hasn't yet been completed. These have been continuously the same issues that keep pulling apart after being repaired over and over.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
DR Horton representative contacted me an suggested that I get in touch with the manufacturer myself which I did. The manufacturer states that it will be DR Horton or there local installers responsibility to fix it and that there are local resources available if they cannot. I have dealt with DR hortons local installer [redacted] mechanical on a number of occasion and they cannot/will not fix it.  I have also asked them in the past to get in touch with [redacted] and get me someone who works directly with for the company. This was also ignored. I don't just open these complaints first, I have tried on a number of occasions in a number of ways to get this fixed. Their response is something that they suggested in 2014 as you will see by my emails so at this point I would hate to go back to "step 1".  We also cannot take any more time off from work to have someone come out and tell me why it's not there issue and not get someone here from [redacted]. DR Horton chooses both the manufacturers and installers they work with. I have tried to go through both them and their installer. It is still their responsibility to coordinate this repair/replacement and 1 year and 2 moths later they have still not been able to do this.  Here is an email string from Jan 2015 between my self and DR Horton Rep. Please keep in mind I closed on the home in Sept of 2014 and you will notice the first line of the Jan 9th email "we have had [redacted] mechanical out her twice...". I have been working on getting this fixed since September of 2014. Heat pumpImportant mainly because you often read messages with this label.Click to teach Gmail this conversation is not important.
[redacted]
[redacted]
     Hi [redacted] We have had [redacted] out here twice and they are still unable/unwilling to fix this heat pump. The unit is running at 84 decibels and according to the manufactures specs even the cheap builder grade model that DR horton has used should be at 77 decibels. The cheapest consumer product runs at 73 decibels. The last time they were here they said that they would be getting in touch with [redacted] directly as they claim they don't test decibel levels. That's ridiculous and how they be an "authorized" dealer but can't test the equipment. I need someone out here that can fix or replace this unit. It is not working within manufacturers specs and I can't waste more time following up with Carl mechanical.  Also they claim the ridiculous noises it makes when starting up are "normal" however, ours is the only unit in my area that makes those noises. My issue is that if you are going to use the absolute cheapest unit and then place it right next to a bedroom it needs to at least do what the manufacturer claims it will do or it needs to be replaced with something that will. Here is the link to the manufacturers specs. The 042 3.5 ton unit we have is not working within those specs.
[redacted]
[redacted]
    Hey [redacted] I will reach out to the hvac company to see what is going on and why they can't get this unit in the proper decibels.  I will let you know what I hear. [redacted] SUPERINTENDENT D-R HORTON, INC AMERICA'S BUILDER  
[redacted]      
[redacted]
     When will this be addressed? We need someone from [redacted] directly since the company you use can't properly diagnose the equipment. [redacted]      
[redacted]
     [redacted] I have sent this over to our service department and [redacted] Mechanical.  If I had a contact for [redacted] I would send it to you, but I don't.  The installer is the one who deals directly with [redacted]  What I can do for you is get the installer back out there. [redacted]> Jan 15[redacted] They need to actually fix it this time. We can't keep wasting time working with them. They can't / won't test sound decibels which doesn't make sense. It is not operating within manufacturers specs. I promise you I will not drop this until it is so they will need to replace or fix the unit or get someone out there who can. They need to get someone from [redacted] then. There is no point in wasting more time to have them tell us the same thing. [redacted]> Jan 15to me, Lila Ok.  I will let them know. 
Regards,
[redacted]

Customer Service has contacted the homeowner.

[redacted] first received a formal roof warranty claim in October 2017, after the roof warranty had expired. Following the roofing company's assessment, it was determined the shingles were installed correctly and because the damage sustained was due to hurricane-related winds, a repair quote was provided to the homeowner. Our previous position on the matter remains unchanged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me with conditions, looking forward onto my other complaints; - Particularly about the Inconvenience and Displacement of our Life Style and the PARKING PAD you placed by our Master Bed Room Window  the [redacted] have been WAITING on, and now  WE ARE about to be Inconvenienced and Displaced  againRegards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I was provided a closing date of 06/27/2016 at the time of contract signing which is 2 months before date you just provided. (Your home is projected to be completed 8/26/16.)I am having trouble understanding how "There are no abnormal delays in building your home." unless the estimated completion time provided to me when I signed the contract was misrepresented.  
Regards,
[redacted]

Complaint: [redacted]This company comes in from out of town, so they are limited as far as scheduling. I can not miss anymore work or I will lose my job.
I am rejecting this response because:
Regards,
[redacted]

I spoke with Ms. [redacted] on Friday, June 3rd and have resolved the issue. We agreedto replace the foyer carpet with material from the master closet and replace the masterbedroom closet with new carpet. If you have any questions, please do not hesitate tocontact me.

The field warranty manager will be reaching out to schedule an appointment with the homeowner soon.

The Warranty Manager, [redacted], met with [redacted] and all of his complaints were addressed and the homeowner was satisfied and said he would remove the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  DR Horton has replaced all of our sod, and we are pleased.  [redacted] DR Horton's Customer Service Manager for their Carolinas Division was extremely helpful and instrumental in helping us resolve this issue.
Regards,
[redacted]

We are sorry to hear that [redacted] feels that he was lied to. There were no deceptive practices performed.  A few new plans were brought in to fit a need and were under construction and advertised on 7/8/16, before [redacted] closed on 7/27/16. The referenced price point [redacted] is...

referring to is a 2,247 square foot home, which is the smallest square footage offered.  We did sell this home at $244,990, or $109 square foot. We do not feel this is an inferior product, as the price per square foot is in line with the market and neighborhood. Home offerings are currently in the 2,247-3,196 square footage range and are selling and closing from $99 square foot to $111 square foot.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank very much for all of your assistance.  
Regards,
[redacted]

We are in communication with the customer and are working on scheduling the cleaners at convenient time. We apologize that their previously scheduled visit on April 26 was not properly communicated and had to be rescheduled.