D.R. Horton America's Builder

We stand by our original determination that the grading on the home was done correctly. The trees have been inspected by the landscaper and are viable trees. They do require maintenance by the homeowner as stated in the homeowner's manual. Care instructions are attached.

We appreciate the customer reaching out to us regarding their concern. We understanding the claim was first issued in September, when a construction superintendent inspected the home and had the stucco company inspect the wall to determine the possible leak source. Upon inspection, it was determined...

that a few minor cracks occurred in the stucco, which were found to be normal, non-warrantable stucco cracks that do not exceed the 1/8 inch wide criteria under the [redacted] one-year limited warranty. As communicated by a warranty service member in an update provided to the homeowner on 12/18, the results of the exterior water leak detection inspection found the leak to be related to normal, non-warrantable stucco cracks per the criteria mentioned above.

Our Warranty Field Director, [redacted], will contact the homeowner soon to discuss replacing the GFI to hold a higher amp.

D.R. Horton has been in communication with the homeowner and a resolution was agreed to and signed by the customer on August 31, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Just got off the phone with [redacted] and he said there were still a couple of concerns to address, and we went over those.

We appreciate the customer reaching out regarding their concern. We are in communication with the customer and will be addressing their concern.

Ms. [redacted] first visited our Brio community on 8/29/16.  Ms. [redacted] expressed interest in our Home of the Week, [redacted]  Chris D[redacted] our sales agent, took Ms. [redacted] to the home site.  Ms. [redacted] informed Mr. [redacted] that she was not interested in the home because she did not...

like its location in the community.  Ms. [redacted] thereafter came back to the community and again asked to see Lot 219.  Another sales agent, Travis [redacted], was working that day, and he took her to the home site.  When Ms. [redacted] and Mr. [redacted] returned to the sales office, and Ms. [redacted] indicated that she wanted to determine if she could prequalify for financing to purchase Lot 219.  Mr. [redacted] gave her a prequalification, which Ms. [redacted] took with her and completed at home.  The following day, Mr. [redacted] followed up with Ms. [redacted] on the status of her prequalification application.  That’s when Ms. [redacted] informed Mr. [redacted] that she did not want to purchase [redacted]; instead, she was interested in purchasing Lot 50 at Symphony (another D.R. Horton community just across the street from Brio).  The home being built on Lot 50 at Symphony was an entirely different plan with a more desirable location than the home being built on [redacted].  As such, the home on Lot 50 at Symphony was priced more than the home on [redacted]   Angela Carmen, D.R. Horton’s Area Sales Manager, and Mr. Downey have both spoken with Ms. [redacted] and informed her that the two homes in question are entirely different homes in two different communities with two different prices based on their locations, included features and the like.  Ms. [redacted] refuses to accept this fact.   Please feel free to contact me if you have any questions or need any additional information.   Sincerely,           Terry Morga SVP of Sales & Marketing Broker (CA BRE License #01182797)   D.R. HORTON "America's Builder" South Coast / Inland Empire Division 2280 Wardlow Circle, Ste. 100 Corona, CA  92880

I have confirmed with the warranty personnel that our Builder met with the homeowner and resolved the customer’s concerns.   Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
The drywall repair in the garage scheduled for 7/21/16 was not performed.  The siding repair and replacement has not been performed. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Mr [redacted] apparently is confused with our position in this matter, We are seeking additional damages due to their negligence in addressing this problem in a professional ethical manner. We will not be intimidated by Mr. [redacted] deadline of February 1, 2016. Our leagal counsel will address his final offer and give our response. We will take this matter out to whatever recourse available under CA law. Please advise D.R. Horton to communicate only with our legal counsel. Thank you for your cooperation with this final resolution of our complaint.

The plumbing contractor has provided assistance in resolving the complaint and D.R. Horton is assisting both the plumbing contractor and homeowner in resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]They did the bare minimum and I still have outstanding issues.
Regards,
[redacted]

In response to Revdex.com Complaint [redacted] DR Horton would like an opportunity to review the documentation and request,  please also include how $105.00 was decided upon as an overage (breakdown of cost).  Once this is received in our office, a decision of coverage will be determined....

  Thank you,     [redacted] Customer Service Assistant/Warranty Coordinator D.R. HORTON America’s Builder [redacted]

Per the Warranty Manager of the San Antonio Division there is not an issue with the yard, pictures attached.   Thank you,   [redacted] D.R. Horton, Inc. America's Builder Corporate Customer Service Assistant

Please
accept this correspondence as D.R. Horton, Inc.’s (“DRH”) response to the
Revdex.com (“Revdex.com”) with regard to the above-referenced complaint.  I apologize for the difficulties [redacted] feels
she has encountered while attempting to resolve her concerns.  I assure you...

that DRH strives to provide
quality service.It
is my understanding that [redacted] successfully closed on this property on or
about December 30, 2016.  [redacted] has
contacted the division regarding settlement in her yard, her fence, and the
roof on her home previously through a customer service request.  As a result the division is in communication
with [redacted] in order to move towards resolution of her requests.I appreciate the Revdex.com providing me
with an opportunity to respond to [redacted]’s complaint and its attention to
this [redacted]er.

All repairs complete except for the non-structural concrete (flatwork) which is not warranted. I advised him that he had accepted the driveway as is and had signed off on it prior to closing. At that point Mr. [redacted] said that he was an attorney and would be taking legal action. No other repairs...

are offered at this time.   THIS IS OUR RESPONSE     [redacted] Customer Service Manager

Please
accept this correspondence as D.R. Horton, Inc.’s (“DRH”) response to the
Revdex.com (“Revdex.com”) with regard to the above-referenced complaint.  I apologize for the difficulties [redacted] feels
she has encountered while attempting to resolve her concerns.  I assure you...

that DRH strives to provide
quality service.It
is my understanding that [redacted] successfully closed on this property on or
about December 30, 2016.  [redacted] has
contacted the division regarding the garage door to her home previously through
a customer service request.  As a result
the division is in communication with [redacted] in order to move towards resolution
to her request.I appreciate the Revdex.com providing me
with an opportunity to respond to [redacted]’s complaint and its attention to
this matter.

We appreciate the customer making us aware of their concerns and their patience in this matter. We have spoken with the division and all materials have been ordered for the remaining tile work, and upon receipt, an appointment will be scheduled at the customer's convenience to complete the...

install.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.As I explained in my initial request/rebuttal, because I have incurred potential future increases and unable to take advantage of any insurance discounts (for not claims filed), I have asked for a monetary amount (nothing more than what I feel is fair, even though there are MULTIPLE trips to this property made by me, with meetings, and payments to a contractor, inconveniences for my renters, and a lot of time spent on letters, calls, follow-up, etc .  I certainly appreciate that DR Horton has continued to work with me for the necessary repairs on the ceiling, wall, and air conditioner, but this will be unresolved, until we settle on an amount.  I do not know where we are with the repairs at this point, except to say that Stacey has been good about giving me updates overall.  Had DR Horton, brought in a 3rd party, aside from Casa, who installed this unit, and been able to get to the bottom of the issue sooner than later, therefore not forcing me to file an insurance claim, we would have been done already, but that was not the case unfortunately.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]