D&R Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I spoke with a representative today by the name of Anita.  She was very helpful in this situation.  I told her that I did not receive the merchandise.  Also, she was informed of the steps  taken with FedEx and USPS regarding filing a claim.  Only the merchant can do this. Anita stated that FragranceNet will be sending the items again and she will add a note for a required signature.Anita was helpful, patient and exudes Customer Service. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Shipping refund of $8.95 has been processed.

Order was placed on Saturday, June **, 2015.  One item was out of stock on the first business day 6/**/2015 (Monday) at 7:13am.  The balance of the order (1 item) was shipped on 6/*/2015 at 21:16pm.  Customer called to cancel at 2:04pm (after order had already shipped with common...

carrier).  Customer was refunded for the unshipped item immediately.  Customer alleges he was refunded in full, which he was not.  He was refunded for $54.74 for the out of stock item.  This order was delivered on 6/**/2015.A Return Merchandise Authorization was sent for the item he requested to return.  Once received, the credit will be processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...

been resolved because:

All I have  ever recv'd from fragrancenet.com is excuses for why they will not refund the purchase amount! I don't want excuses I want a refund. Why is this so complicated for you to understand? Cynthia S[redacted]

Return Merchandise Authorizations have been sent for both orders.  No exchanges can be honored.  Refund will be processed upon receipt of returned packages.

We apologize for the service that you received. Our Customer Service Manager is researching the issue with the phone line. In the meantime, I was told that your orders are both due to arrive this week no later than Friday. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Return Merchandise Authorization created and return label has been sent to customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am not interested in hearing over and over again about your flawed system. It's 2015. Get it together!! If you can't get it together and do the right thing, then you should not be in business. Stop blaming the systems and take some accountability.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Refund was issued on 12/**/2015 for $76.92.  Credit card company has one full billing cycle to refund the account.  Please check further with them.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because No refund has been received and I didn't place the second order, however when I go to the website the tracking number noted isn't found with [redacted], which leads me to believe the items weren't sent. (I haven't been charged the 110.19 either.) So the second order issue is resolved if they did indeed cancel the order. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We would like to know why this customer placed another order on March [redacted], 2016 in the amount of $279.22 if as stated in [redacted]'s complaint:  "They are the worst company....far from professional..cussed out and hung up on"

Replacement package was delivered on 11/**/2015.  Please confirm receipt.Tell us why here...

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI haven't receive my money back. I am waiting to get my money back and to have nothing further to do with this company. I am so disappointed. When I get my money back then the matter will be closed. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer placed this order on 12/**/2015 and selected Standard Delivery which is not a guaranteed service.  Order confirmation (attached) does not state anything regarding Christmas delivery.

The refund for this order was processed on the same day the package was received in our returns department on 8/**/2016.  Refunds can take up to five business days to appear.

Please let us begin with our sincerest apologies for any inconvenience endured while attempting to contact our Call Center Division. In addition to contacting our Division by telephone, we can be contacted by email, text, live chat and by requesting return information on our website by email. Our...

records show that customer spoke with an agent from our Call Center Division and return information was provided. Upon receipt of the returned items, a full refund will be issued back to the original payment method. Contact us again if further assistance is required. Thank youCustomer Service

Order was placed 12/**/2015 and delivered 1/*/2016.  Refund issued.

We apologize for this inconvenience. After speaking with the customer it appears that the [redacted] rep may have been attempting to locate their order in their own system. We have resolved this issue and issued a refund for the damaged item. Thank you.