D&R Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] order has been processed for a reship and he will receive an email with tracking information once the package ships.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] The purchase I made was for $97.49 and my band...

account was only refunded for $9.74.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer contacted [redacted] directly who gave this customer a $25 gift card for compensation.  We were not given an opportunity to resolve this issue.

Return Merchandise Authorization has been processed and return label sent to customer.

Please let me begin with our sincerest apologies for any inconvenience this may have caused you. Our records indicate that customer paid with her credit card associated with [redacted]. Whenever that payment option is used, merchants do not have access to the customers credit card number and we are...

notified of the successful charge from [redacted]. Therefore, we do not actually charge the customer as we are only notified of the transaction. If customer has verified that payment has been removed from her account twice, we would suggest contacting her credit card company and or [redacted].Thank you[redacted]Customer Service

Please note our records show that customer was provided with a prepaid postage return label so that the items may be returned back to our facility. When the order was placed, customer used email address f[redacted] and that is where the label was sent. Since we have received email from customer from and alternate email address; [redacted], we have resent the label to that address as well. The last email we received from customer, she adamantly stated that she does not have a box to return the items. We understand that customer has discarded the original shipping box,however, these items maybe returned in any type of corrugated box. Since customer is not satisfied with any of the items purchased, we will issue a full refund back to her payment method once the items are returned back to our facility. We will not issue refund unless the product is returned.  Thank youFragranceNet.comPamela M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the message about the return authorization it says: "However, please note that if the return is not received within 90 days of original order, a gift certificate will be generated as a refund as after 90 days we have no access to process a refund to original payment method." The original order was made on April [redacted], items arrived a few days later, after opening the first item (1 of three identical items), when I found out it was fake or defective (On June [redacted]) I immediately contacted the seller but been told I could not return the items because it was over the 30 day return policy.As you know, following my complaint I received the RMA on July [redacted], which was already way over 90 days after the order was placed. What use do I have to a gift certificate? Why would I want to purchase anything else from an unreliable company with such a bad customer service? I will say again, I am not interested in their gift certificate since I am not going to purchase anything from them. All I want is to return the items that are defective and receive my money back in any way, shape, or form that is not limited to use only on [redacted], because that's, to me, is like NOT getting a refund at all. Sincerely, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Common carrier delay - additional 10% applied to this customer's order and shipping fee has been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]The item has not been received by me (nor have I received any shipment notice) and the company REFUSES to honor my MANY requests to call me to discuss this matter.  Please ask the company to CALL me and discuss the details of the shipment.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They are lying, they can send a stop order to the [redacted], they just refuse to do so. [redacted] stated that only the shipper can request a stop order. Also I don't know who is responding to me and what their title, ID number is etc...See the attached documents.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Refunds were issued for $87.75 on 12/**/2015 and $9.74 on 12/*/2015 for a total of $97.49

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I don't want to deal with the business anymore. Therefore, I accept their response. I am going to advice everyone about their terrible service.
Sincerely,
[redacted]

Returnf Merchandise Authorization has been created and label sent on 12/* customer.  Refund will be processed upon receipt of the return.

The products in question are from three different orders - two from 2015 and one from February 2016.  Return Merchandise Authorization has been processed and return mailing label sent to customer.  This customer never contacted us regarding their concerns.  Since these orders are far...

beyond our published return policy, a gift certificate for the value of the return will be generated upon receipt of the product.