D&R Remodeling, Inc.

Order was placed on 11/**/2015.  Customer sent email at 12:09am 11/**/2015 requesting to cancel.  An email response was sent back at 8:11 am letting the customer know that the order had already processed and could be cancelled.  Customer was given a Return Merchandise Authorization...

number in that email.  Once we are in receipt of the returned product, a refund will be issued.

Please note that although we are unable to locate any correspondence between the customer and a Customer Service Agent, we were able to locate the purchase made on August *, 2017 in our system.  The order number is [redacted] and out records show that email notification was sent to customer...

acknowledging receipt of order and shipment. This order shows that it was delivered on August **, 2017 and it was delivered within the suggested time frame quoted, 4-7 business days. We would like customer to  confirm that this package was received prior to issuing a refund to the account. The tracking number to support this delivery is [redacted] and this information can be confirmed at [redacted]Contact us again at earliest convenience. Thank youCustomer Service

Order has been reshipped and tracking information will be emailed to customer

Please note we would like to express our sincerest apologies for the inconvenience this has caused. Our records indicate that we have sent a replacement out to customer with hopes that the item would be in perfect condition. We do apologize that customer was not satisfied with the quality of the...

product and we have issued a full refund back to customers payment method for this purchase. Normally, we would suggest that the item is returned back to our facility, however, we will not require to be returned. This item may be discarded. The refund has been issued and should appear on account within 3-5 business days, depending on your bank.Please contact us again if further assistance is required. Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Return Merchandise Authorization has bee processed and return label sent to customer.  Will refund upon receipt of returned package.

Our records indicate that we have been notified by [redacted] in regards to this unauthorized purchase. We understand that this order was not authorized by the cardholder and a claim has been issued with [redacted] regarding this matter. FragranceNet.com  will not dispute this claim and once [redacted]...

offers us the ability to issue the refund, customer will be refunded in full for the fraudulent purchase. [redacted] is currently investigating the matter and we will be notified by them once the refund can be issued. This information can be verified and viewed by customer by logging into their [redacted] account. If further assistance is required or if customer needs to know when the refund will be issued, we suggest customer contact [redacted] and they will assist with that information.Thank youFragranceNet.comCustomer Service

This customer never contacted us regarding their concerns.  Since these orders are far beyond our published return policy, a gift certificate for the value of the return will be generated upon receipt of the product.

Orders are processed in US Dollars.  Customer was charged $242.59 in US Dollars and the refund has been issued in that amount in US dollars

$10.00 refund processed.  Please advise customer wants to return product.

Resent Return Merchandise Authorization again to [redacted].  Once return is received a refund will be processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is continuing to argue the point using tactics which are similar to the way they do business. Before I address the response, I should add:THIS BUSINESS SHOULD NOT RECEIVE AN A+ RATING FROM THE Revdex.com.  Due to the number of complaints and bad reviews outnumbering positive reviews, I'm shocked that the Revdex.com would continue to rate this business as A+ and allow the business to continue to prominently display such a rating on the front page of the website.The pictures being displayed by the business as "proof" are not in the normal flow of ordering. To even imply that a customer is "not reading" shows that this business exhibits a basic lack of customer service skills. That their site requires digging deep down into several pages of policies to assure integrity of private customer data should be troublesome to most consumers.The reality is that after placing the order, I was confronted with a "Free" offer window.  I was not interested in the "Free offer" after seeing it was likely from unscrupulous magazine subscription sellers; I also was not interested in the $20 "rebate" offer as the trouble of it is hardly worth the reward.  All I wanted was the product for which I placed my order, for which I received, nothing more and nothing less.  Instead, my information was shared without my EXPRESS consent.  That's all this is about, and Fragrancenet will not agree that this is what happened, and it seems the company is unwilling to discontinue this questionable practice.  Instead, they will continue to respond to the complaints with non-related excuses. The website also states that the magazine is "Entertainment Weekly" or that men will receive "Golf", but I got "People" which is another part of the problem.The longer Fragrancenet continues to try and blame me for the issue, the longer I will continue to dissuade others from purchasing there. If the company had responded to this complaint with an apology and an inquiry into the website to ensure it does business as it should, I was prepared to accept the resolution and then make another purchase--I only buy high end products and it would have been many hundreds of dollars. Now they've lost my business and probably the business of others. Blaming customers rather than having genuine concern for business practices does not warrant a positive rating from the Revdex.com, but at least the handling of the situation will now be viewable by all.Even some of the product that I received, which was advertised as "new", had been previously opened and should not have been offered as new.  I am not debating that issue here because there is a return policy in place but I shouldn't have to use that policy.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The employee did not say her name, I do not lie! When I asked, several times for her name she would not give it. This does not excuse her from laughing at me, nor being so rude to a customer. I was in tears, and felt totally humiliated. I realize their policy may have changed as far as coupons/discounts. But I asked for assistance due to having problems with placing an order on line, they have nothing or know one to help when there is an online issue, I asked for assistance with that also. How do they think a customer can order on line if they don't have anyone to help with online issues? They have a recording when you call that states the calls are recorded for training purposes etc. They could easily replay this call and hear how demeaning, hateful, and rude their employee was. This person is representing their company and needs to be aware of how they are treating customers. I feel an apology is required. I no longer wish to order from a company that allows their employees to treat customers in this manor. It says a lot about a company that has so little concern and no value for a satisfied customer. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand that [redacted], would prefer that the balance of her refund, to be issued back to her original payment method. Our records show that [redacted] used a credit card for the purchase and we have refunded her credit card in the amount of $45.29, which was the original order total. We...

owe [redacted] an additional $10.05 for the cost of return shipping, however,  we do not have the ability to issue the additional funds to her payment. That is why we have issued a refund via gift certificate.  We have created 2 certificates for the following amounts: Certificate number-  [redacted] $5.95   and certificate number- [redacted]-$4.10. We apologize if this causes an inconvenience and please contact us again if you need further assistance.  Thank you[redacted]Pamela M[redacted]

Our records show that this order was placed with [redacted] on July *, 2016. As stated on our website regarding our Return Policy; we provide our customers 30 business days to contact us to request return for refund. We received customers request to return an item on November **, 2016. At the...

time of request, the email correspondence stated that the refund will be in the form of a gift certificate as the request to return has exceeded our 30 day time frame. I will include the customers email as well as our response below. [redacted] is still willing to offer the gift certificate however, the item needs to be returned back to our facility first. Customer has been previously provided with a prepaid postage return label and we are waiving the cost for return shipping. In addition, we do not have the ability to refund the original payment option as we do not have access to customers credit card information. Payment information are not stored and kept on file as [redacted] is PCI compliance and we are unable to prevent this security requirement. Please find the original email sent to and from customer below.Thank you[redacted]Customer Service
[redacted]
Thank you for contacting [redacted]. In response to your email, we apologize the way your order has been received. We have set you up for a Pre-Paid RMA label to return the item back, therefore the issue can be further addressed with our buyers. Please keep in mind, however due to this order being over 30 days you may expect to receive compensation in the form of a Gift Certificate once it has been returned back to our company. Please contact us again if you need further assistance. Thank you, [redacted]Customer Service [redacted] Trusted Online Since 1997, Over 15,000 Genuine Brand Name Fragrances, Skincare, Haircare, Candles, Aromatherapy & more... [redacted]

Please let us first begin with our sincerest apologies for any inconvenience this may have caused.  We have reviewed your account to confirm the details of  your current order and your past purchases. Our records show that you have placed at total of 5 orders with us, 3 successfully...

delivered and 1 cancelled per your request.  Your recent order that is being returned to our facility from the courier, states the courier was unable to deliver, incorrect address. This is the information provided by the courier and unfortunately, FragranceNet.com cannot be held accountable for decisions rendered by the courier. We would however ask that you please verify if the address and or zip code is correct. These are common reasons for returned packages. We have issued a full refund in the amount of $113.38 back to your original payment method. Contact us again if further assistance is required.  Thank youFragranceNet.comCustomer Service

Return Merchandise Authorization was issued on 12/**/2015 and label was emailed.  Will resend.

Thank you for reaching out regarding your service issue. When Customer Service researched this complaint it shows that the courier changed the delivery schedule while the package was in transit. We told the customer that we are not responsible for the updated delivery dates. However, we did...

partially refund the customer for this hassle and the package does show delivered as of December [redacted]

Our apologies for the service that you have received. I am reviewing this complaint with our Customer Service Manager. Your package has been tracked and it is still with the courier. We have issued a full refund to your payment method on December *, 2016. In addition, we are reviewing the phone...

call to assess the professionalism of the representative that assisted you. Regarding the desired settlement; unfortunately the item can not be reshipped because it is out of stock. Refund is our only option. Thank you.

Tracking on [redacted] displays delivery date on 12/**/2015.  Tracking #[redacted].  Will refund if package not received by end of day 12/**/2015.