D&R Remodeling, Inc.

Customer placed this order on 12/**/and selected Standard Delivery which is not a guaranteed service.? Order confirmation (attached) does not state anything regarding Christmas delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that
my complaint has NOT been resolved because? The company responds that they sent emails, however except for the original emails for order confirmation I only received THREE responsesAlso if the items were sent why did I not receve a tracking number via email as is their company policy and why was I sent a contradictory email saying it was still being processed and my order status on their website was not changed from "in warehouse"Plus more tellingly I havent received it.Yesterday an email stating they would refund my money was sent to me but they are only refunding $which is the amount in australian currencyI paid $US currency for the items$was taken from my card and I want the full purchase price of $refunded.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Customer was provided with a Return Merchandise Authorization to return the product for a full refund.? She was also compensated with a 10% credit for the late delivery by courier

Return Merchandise Authorization has been created.? Refund will be processed upon receipt of returned merchandise

All Customer Service Agents read from a script.? Upon answer they phone they recite:? "Thank you for calling ***.? This is (name), how may I help you?"? ? ? Process has changed and we no longer can take coupons om phone orders as our database does not accept
them.?

We understand that *** *** ***, would prefer that the balance of her refund, to be issued back to her original payment methodOur records show that *** *** used a credit card for the purchase and we have refunded her credit card in the amount of $45.29, which was the original order totalWe
owe *** *** an additional $for the cost of return shipping, however, ? we do not have the ability to issue the additional funds to her paymentThat is why we have issued a refund via gift certificate.? ? We have created certificates for the following amounts: Certificate number- ? ***? $? and certificate number- ***-$4.10.? We apologize if this causes an inconvenience and please contact us again if you need further assistance.? ? Thank you***Pamela M***

If *** *** will refer to magazine details attached - it clearly states that a magazine subscription with a value of $is included with your purchase today.? It also states on the 5th line of the details :If you prefer not to receive a magazine, you may request a rebate for the stated value by printing and completing THIS FORM.....? also attached.*** *** did read the offer in its entirety as evidenced by his comment that he was presented with a choice of magazines to select.? Had he read the offer completely, he would have seen that he could have clicked the link to get to the rebate form and claim his $rebate instead of receiving a magazine

Order was placed on Friday, July ***, and shipped on July ***, and package was delivered within business days.? Customer chose our stand delivery which is not a guaranteed service.? Tracking shows package has been delivered.? Please verify receipt so that we may process a
Return Merchandise Authorization

The products in question are from three different orders - two from and one from February 2016.? Return Merchandise Authorization has been processed and return mailing label sent to customer.? This customer never contacted us regarding their concerns.? Since these orders are far
beyond our published return policy, a gift certificate for the value of the return will be generated upon receipt of the product

Return Merchandise Authorization created and return label has been sent to customer.? Refund will be issued upon receipt of return package

Package delivered on 1/*/2016.? We sincerely apologize for the wait and excessively hold times

Customer contacted us and reship was processed and received on 12/**/2015.? Refund has been issued for express hipping of $

Return Merchandise Authorization has bee processed and return label sent to customer.? Will refund upon receipt of returned package

$refund processed.? Please advise customer wants to return product

FragranceNet.com has received customer’s complaint and we have issued a refund to customers payment method for the cost of shipping ? Please contact us again if further assistance is required ? Thank you FragranceNet.com Customer Service ?

Our records show that the customer contacted us and stated that 2 of the 3 bottles were received damaged and he has been refunded for 2 bottles. His claim is slightly different on Revdex.com and now he wants a full refund. I will reach out to customer to verify if any of the items were salvageable and I...

will make him aware of the refund of $46.18 that has already been issued.

Refunds were issued for $on 12/**/and $on 12/*/for a total of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

The response they give has nothing at all to do with my complaint.   Its a generic reply.My complaint is VERY clear and involves the breakdown in communication of the company, and their refusal to be able to be reached by the consumer byphone and e-mail, and the non working "status check' for the product purchased.  The package was finally delivered two weeks after ordering but that doesnot resolve the concerns in my complaint.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tracking on *** displays delivery date on 12/**/2015.? Tracking #***.? Will refund if package not received by end of day 12/**/