D&R Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I guess you have not read my copmplaint. NOONE ANSWERS THE PHONE!! I have called multiple times everyday, even waited for over an hour.Can you guys call me!!! And read my complaint.you guys just dont care!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

FragranceNet.com has received customer’s complaint and we have issued a refund to customers payment method for the cost of shipping.   Please contact us again if further assistance is required.   Thank you FragranceNet.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I have disputed with [redacted] and they said that there was nothing they could do about it and to talk to the company directly and I have made an effort to get a hold of this company to no avail. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because The company responds that they sent 4 emails, however except for the original emails for order confirmation I only received THREE responses. Also if the items were sent why did I not receve a tracking number via email as is their company policy and why was I sent a contradictory email saying it was still being processed and my order status on their website was not changed from "in warehouse". Plus more tellingly I havent received it.Yesterday an email stating they would refund my money was sent to me but they are only refunding $242.59 which is the amount in australian currency. I paid $310 US currency for the items. $310 was taken from my card and I want the full purchase price of $310 refunded.    In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The credit should be for $68.98, not $48.98.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Order delivered on 12/**/2015.  Shipping delay refund of $13.95 has been processed.

Order was placed on 10/**/2015.  Normal processes cannot refund original form of payment.  Check will be sent for $37.59,

Our Customer Service Manager will be reaching out to you shortly. You will be refunded for the shipping cost per your request. Thank you!

[redacted] does not offer option to stop orders while in transit

Tracking has been updated with common carrier.  Delivery is scheduled for 12/**/2015.  Can be confirmed at [redacted]; tracking # [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[We do not want a gift certificate and have expressed so previously. Let's just drop everything. It was a very expensive lesson to learn.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please note our records indicate that our Credit Department has reviewed your ordering history with our company and due to the dispute initiated regarding a purchase with FragraceNet.com, we cannot authorize credit card payment on future orders. We have offered alternate payment options aside from...

credit card, so that orders can be placed with us in the future. We apologize for any inconvenience this may have caused. FragranceNet.comCustomer Service

Return Merchandise Authorization created and return label sent.  Refund will be processed upon receipt of return

Refund issued for $23.99.  Product does not need to be returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The order was placed 12/** with Premium Ground shipping (was expected to be received within 3-4 business days). The order shipped and although delivered later than anticipated, it shows delivered on 12/**, left at the front desk. Prior to offering a refund to the customer, we need to verify if the...

package has been received. The order total was not $95.00 as customer is stating.  Customer was charged $63.43 for this purchase.  Merchandise needs to be returned before we issue refund to customer. Our CS Manager is reaching out to the customer.Thank you!

In response to [redacted] email of 9/**/2015; our customer service department responded with a request to verify shipping address so that an order could be reshipped.  Tracking shows package out for delivery since 9/*/2015.Please verify shipping address so that we may reship order. ...

Address on file is:[redacted]

Revdex.com:I just received my package from fragrance net.com tonight. I do not understand why they said there was no record of my order but problem solved. I do believe that customer service should be improved by this company. Thank you
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]