D&R Remodeling, Inc.

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved becauseI haven't receive my money backI am waiting to get my money back and to have nothing further to do with this companyI am so disappointed.? When I get my money back then the matter will be closed.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have
determined that my complaint has NOT been resolved because:How do I continue this complaint? ? After receiving my order, I need to make a return and the only way to do this is to call customer service and obtain an RMA? Good luck reaching someone? I have emailed times, called countless times and was unable to reach someone and THEN, on two occasions I got through, was told I was caller “49” in queue, held on for almost an hour each time only to be dropped? Do they even have people answering the phones?? I need to return a bottle of Obsession and cannot get through? What is it about this company? ? I’m not done with my complaintConsider this part 2.? *** ***
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*** ** ? ***?
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
*** ***? The purchase I made was for $and my band
account was only refunded for $
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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This package was delivered on 12/**/at 1:59pm by the Post Office.? Please confirm receipt

Package was delivered on 1/*/at 11:39am.? Customer chose standard delivery which is clearly described that it is not a guaranteed delivery service level.? Customer has been compensated an additional 10% for late package delivery.? If order no longer wanted please contact us for a
Return Merchandise Authorization

Return label was received as we have received customers return.? Refund of $has been processed to *** account

Please note our records indicate that we have received online orders each for a purchase of a $FragranceNet.com gift certificateWith the purchase of gift certificates, information regarding how the certificate will be received, is posted on our websiteWe have received contact from customer
on December **, with his request to cancel these purchases and to issue refund for both ordersRefunds has been issued on both orders and we received positive acknowledgment that the refunds were successfulTypically, refunds will appear on accounts within 4-business days from the date of process.? ? Please contact us again if further assistance is required.? ? Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
? The employee did not say her name, I do not lie! When I asked, several times for her name she would not give itThis does not excuse her from laughing at me, nor being so rude to a customerI was in tears, and felt totally humiliatedI realize their policy may have changed as far as coupons/discountsBut I asked for assistance due to having problems with placing an order on line, they have nothing or know one to help when there is an online issue, I asked for assistance with that alsoHow do they think a customer can order on line if they don't have anyone to help with online issues? They have a recording when you call that states the calls are recorded for training purposes etcThey could easily replay this call and hear how demeaning, hateful, and rude their employee wasThis person is representing their company and needs to be aware of how they are treating customersI feel an apology is requiredI no longer wish to order from a company that allows their employees to treat customers in this manorIt says a lot about a company that has so little concern and no value for a satisfied customer.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because: Still awaiting a return call from a message I left on 12/*/regarding what I feel was very poor treatment
*** ***
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Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because? No refund has been received and I didn't place the second order, however when I go to the website the tracking number noted isn't found with ***, which leads me to believe the items weren't sent(I haven't been charged the either.) So the second order issue is resolved if they did indeed cancel the order.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The
item was again returned RMA #*** on Saturday December **, ? Awaiting refund
*** ***
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*** ***'s subscription has been cancelled per M2Media.? It is important to note that customers are not "scammed" into the magazine offer.? As evidenced by the attachment, one can refuse the offer

Return Merchandise Authorization was processed on 1/*/2016.? Return label has been resent

We need to know if this customer has filed a dispute with their credit card company before we can process a refund.? We have reached out to *** *** and are awaiting a reply

This customer was very upset because the order did not ship from the warehouse immediatelyOur records show that he cancelled the order onlineThe funds has been successfully sent to his PayPal account and this is the transaction number that supports the refund.? TransID-?
*** refund amount $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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We have read customers complaint and we will like to express our sincerest apologies for the non-received package and the frustration while attempting to contact our Customer Service DepartmentUnfortunately, we do experience high call volume that causes longer hold times for our customers,
however, we make every attempt to assist each customer within a timely fashionWe do offer our customers additional ways to contact if or when assistance is needed regarding their purchases.? Our records show that customers payment method has been refunded in full and typically refunds appear on accounts within 4-? business days from the date of process.? On behalf of myself and ***, we would again like to apologize for the inconvenience and please contact us again if further assistance is needed.? Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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