D&R Remodeling, Inc.

Please note our records indicate that we have been in contact with customer in regards to the delayed deliveryThe order was placed Saturday March *** and the order was processed and shipped from our warehouse on the next business day, Monday March **, Customer selected our day
delivery service and we were expecting the package to be delivered on March **, Due to delays with the courier, our Customer Service team has issued a refund to the customers payment method for the express shipping charges According the information provided by the courier, this package shows that it was delivered on March **, at 10:am to the delivery address provided. Prior to offering a full refund to customer for a lost package, we need for customer to verify if the package has been receivedIf the package has not been received, we will issue a refund to customers payment method.Thank YouCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Return Merchandise Authorization has been issued and customer will not be charged a return ship fee

Our records show that this order was placed with *** on July *, As stated on our website regarding our Return Policy; we provide our customers business days to contact us to request return for refundWe received customers request to return an item on November **, At the
time of request, the email correspondence stated that the refund will be in the form of a gift certificate as the request to return has exceeded our day time frameI will include the customers email as well as our response below*** is still willing to offer the gift certificate however, the item needs to be returned back to our facility firstCustomer has been previously provided with a prepaid postage return label and we are waiving the cost for return shippingIn addition, we do not have the ability to refund the original payment option as we do not have access to customers credit card informationPayment information are not stored and kept on file as *** is PCI compliance and we are unable to prevent this security requirement. Please find the original email sent to and from customer below.Thank you***Customer Service
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Thank you for contacting ***. In response to your email, we apologize the way your order has been receivedWe have set you up for a Pre-Paid RMA label to return the item back, therefore the issue can be further addressed with our buyers. Please keep in mind, however due to this order being over days you may expect to receive compensation in the form of a Gift Certificate once it has been returned back to our company. Please contact us again if you need further assistance. Thank you, ***Customer Service *** ***
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Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and I
beg to differI have not heard from the company regarding a refund, I have filed a protest with my bank, had my card " hot carded" and cancelled, and am now waiting for a new card to be issued I would like to know how they attempted to reach me, I gave them my phone number and my email and have heard nothing from them
Sincerely,
*** ***

This customer never contacted us regarding their concerns. Since these orders are far beyond our published return policy, a gift certificate for the value of the return will be generated upon receipt of the product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The order was placed 12/** with Premium Ground shipping (was expected to be received within 3-business days)The order shipped and although delivered later than anticipated, it shows delivered on 12/**, left at the front deskPrior to offering a refund to the customer, we need to verify if the
package has been receivedThe order total was not $as customer is stating. Customer was charged $for this purchase. Merchandise needs to be returned before we issue refund to customerOur CS Manager is reaching out to the customer.Thank you!

This order was not successfully placed. FragranceNet.com has not taken funds. *** auth will drop and funds then returned back to customer's *** account

Package delivered on 1/*/2016. We sincerely apologize for the wait and excessively hold times

Customer was provided with a Return Merchandise Authorization to return the product for a full refund. She was also compensated with a 10% credit for the late delivery by courier

Please accept our apologies for the delay with our response to your inquiryOur records indicate that customer spoke with an agent on September **, regarding the missing items in the orderA refund has been issued back to the original payment method in the amount of $This refund
should appear active within 4-business days. Contact us again if further assistance is required. Thank youFragranceNet.comCustomer Service

Revdex.com:
I received an email that I could return the item for a refundThe company is sending me a return labelThank you for your assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My problem was not the money it is the customer serviceI never asked them for money! I requested a written of apology for the non existent customer serviceI don't want the gift cardI will never shop their site againI won't be satisfied until they get the pointTHIS IS NOT ABOUT MONEY READ READYou need to answer your phones and respond to your customer issues yourselfEven your Affiliate as you call them gave you the chance to handle itYou failed to respond to anything but thisI'm done with your lack of serviceI will not allow this to be considered resolved until you apologize to me for ignoring my emails messages and never answering your phonesNever reaching out to ensure my satisfactionI don't want an email gift card with no personalization friends m your order departmentYou have poor customer service and this will never be satisfied -------Revdex.com you can close this claim as unresolvable as you can see they still have not grasped the issue-----
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return Merchandise Authorization has been processed. A prepaid mailing label has been sent to the customer. Refund will be processed upon receipt of returned product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
NegativeI called in multiple times on June ***, much earlier than that, but each time I called the customer service department, I was on hold for over minutesAfter calling multiple times I was finally connected to a customer service rep after holding for minutesI was told I was being charged the full amount and would have to wait for them to issue me a refundThey charged me for the full amount of the orderOn 6/**/$was posted to my bank accountI had to wait for them to issue me a credit of $If they knew they were not going to send the full order, then they should have only charged me for the product they provided, and not the full amountThe amount was still in "pending" status with my bank and could have been changed by Fragrancenet.comI know this because I called my bank and tried to do a stop payment, but because the amount had not posted yet they were not able to do thatI also emailed multiple times on June *** asking to cancel my order (see below) with no responseI have also been in contact with *** *** - *** *** *** and she has emailed me twice saying that someone from Customer Service would be reaching out to rectify the situation and I have heard nothingSee her emails below as well.FIRST EMAIL:June *** 12:PM** ***
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*** *** *** *** *** * ***FIRST EMAIL:*** *** Jun *Please cancel my orderI see that not all of it is shipping and the only reason I ordered items was because of the saleI have been on hold for minutes trying to get more info and just want everything canceled. Thank you,***
SECOND EMAIL:*** *** Jun *This is not a positive customer experience and I will not be doing business with you againI ordered items this weekend and without checking with me first, you decided to only ship one of the items and then offer me a reduced discount for my next purchaseI emailed and also called to cancel the entire orderI waited on hold for over minutes only to be told that the order can't be canceled and my only option was to send the product back and wait for a refundIn all of my online experiences, if something is missing or out of stock, the company will notify me prior to a partial shipmentI would have liked to make the decision on thisI only added the *** because of the sale and because I was ordering the *** *** (which was the reason I placed the order in the first place)Now, I am paying shipping on one item instead of 2, am not getting the original item I wanted, and my only option now is to send the item back and wait for a refundThe customer service associate that I spoke with was unfriendly and obviously didn't care at all about my issueExpect the *** to come back as soon as I receive itAlso, know that you lost a customer over an issue that should be a simple resolution that could have happened had you communicated the issue to me prior to shipping out part of my order. ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** [email protected] 8This is not a positive customer experience and I will not be doing business with you againI ordered items this weekend and without checking with me first, you decided to only ship one of the items and then offer me a reduced discount for my next purchaseI emailed and also called to cancel the entire orderI waited on hold for over minutes only to be told that the order can't be canceled and my only option was to send the product back and wait for a refundIn all of my online experiences, if something is missing or out of stock, the company will notify me prior to a partial shipmentI would have liked to make the decision on thisI only added the *** because of the sale and because I was ordering the *** *** (which was the reason I placed the order in the first place)Now, I am paying shipping on one item instead of 2, am not getting the original item I wanted, and my only option now is to send the item back and wait for a refundThe customer service associate that I spoke with was unfriendly and obviously didn't care at all about my issueExpect the *** to come back as soon as I receive itAlso, know that you lost a customer over an issue that should be a simple resolution that could have happened had you communicated the issue to me prior to shipping out part of my order. *** [email protected] 8This is not a positive customer experience and I will not be doing business with you againI ordered items this weekend and without checking with me first, you decided to only ship one of the items and then offer me a reduced discount for my next purchaseI emailed and also called to cancel the entire orderI waited on hold for over minutes only to be told that the order can't be canceled and my only option was to send the product back and wait for a refundIn all of my online experiences, if something is missing or out of stock, the company will notify me prior to a partial shipmentI would have liked to make the decision on thisI only added the *** because of the sale and because I was ordering the *** *** (which was the reason I placed the order in the first place)Now, I am paying shipping on one item instead of 2, am not getting the original item I wanted, and my only option now is to send the item back and wait for a refundThe customer service associate that I spoke with was unfriendly and obviously didn't care at all about my issueExpect the *** to come back as soon as I receive itAlso, know that you lost a customer over an issue that should be a simple resolution that could have happened had you communicated the issue to me prior to shipping out part of my order. ***Jun 8SocialTo*** MarincovichJun at 12:52 PMHi ***! Thank you for your email and we sincerely apologize for the issues with your most recent order! I have sent your email off to our customer service team for their assistance so please be on the lookout for a reply. Please let me know if you need anything else! Best Regards, *** *** *** ***[email protected] (727-3867) Ext.896 Follow Us: Online Since 1997, Over 14,Genuine Brand NameFragrances, Skincare, Haircare, Candles, Aromatherapy & more...SocialTo*** MarincovichJun at 12:52 PMHi ***! Thank you for your email and we sincerely apologize for the issues with your most recent order! I have sent your email off to our customer service team for their assistance so please be on the lookout for a reply. Please let me know if you need anything else! Best Regards, *** *** *** ***[email protected] (727-3867) Ext.896 Follow Us: Online Since 1997, Over 14,Genuine Brand NameFragrances, Skincare, Haircare, Candles, Aromatherapy & more...Jun at 12:52 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
[Your Answer Here]
Today is 12/**/and the package still has not arrivedTo call the company where I waited on hold for phone calls totaling hours is unacceptableI work full time and do not have time to hold for that period of time only to have the call disconnected by rude unprofessional representatives!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Reship has been processed and should be received by *** *** within business days

Please note we would like to express our sincerest apologies for the inconvenience this has causedOur records indicate that we have sent a replacement out to customer with hopes that the item would be in perfect conditionWe do apologize that customer was not satisfied with the quality of the
product and we have issued a full refund back to customers payment method for this purchaseNormally, we would suggest that the item is returned back to our facility, however, we will not require to be returnedThis item may be discardedThe refund has been issued and should appear on account within 3-business days, depending on your bank.Please contact us again if further assistance is required. Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
The email clearly states that standard shipping is 4-business days, it doesn't matter if it's Christmas or not, the email clearly states this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***