Dress Lily

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Dear [redacted] , Thank your for your message Let me start by apologizing personally for your experience I have followed up your case and our team has solved it for you in the ticket Can you please send us your reply ? Once again we apologize for any inconveniemce we may have causedThank you very much for your understanding Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ Dear customer, We want to start by extending our thanks to you for providing your extremely valuable feedback to us I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer We have arranged refund for you, please kindly wait 3-working days then kindly check your original account which paid for this order Thank you for your time again Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) We'll see what happensI will wait the days and see if the money is back on the cardWe have been seeing all kinds of complaints on multiple media sites that are not good at all about this companyI wish we had seen them before my daughter purchased anything from this company because it would have never happened,she now knows betterIt is just so frustrating to see your daughter wait with a passion [redacted] something to arrive that never comes in time for such an important formal event in her highschool lifeWe will never order anything from this company again and will make sure anyone I know will do the sameWE'LL SEE WHAT HAPPENS IN DAYS

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Dear [redacted] Thank you for your important feedback and for letting us know your experience with us We wish to apologize for any inconvenience We have followed your case and offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket Thank you for your support and kind understanding Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Email not receivedPlease resend or email to my second email address which is [redacted] @salemrehab.net Thank you Final Consumer Response / [redacted] (3000, 9, 2016/05/19) */ Did not receive email fro DresslilyPlease ask to resend and/or send to alternate email: [redacted] @salemrehab.net Final Business Response / [redacted] (4000, 11, 2016/05/20) */ DearDiane [redacted] Thank you for your feedback I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer We have sent the email again to you Could you please log in your account and check it? Thanks for your support and kind understanding Yours Sincerely Dresslily Customer Service

Dear [redacted] , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youWe are sorry to hear you have issues with your order.After checking, you have placed the order with Flat Rate Shipping.The shipping time will be 10-business daysNow we have processed the full refund USDto you via the paypal case.Have you received the refund now? For the above refund, please allow working hours for the transaction to appear in your paypal accountFind out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Dresslily Customer Servicehttp://www.dresslily.com/

I am rejecting this response because:Their ticket call back system doesn't workNo one ever calls! Ive tried using their ticket method already, three times and no one ever callsI would very much like them to re-send the remaining two items I have not receivedThat is what I want or a $refundI want what I paid for

Initial Business Response / [redacted] (1000, 5, 2016/04/25) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Best Regards Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] , Thank you for notifying us of your complaint.I am sorry to tell you that there are items in your account and we have explained the detail information to you.For your issue,we have contacted you by email with solution,please check and reply us.We very much regret that the inconvenience has occurred.Best RegardsDresslily Customer Service

Dear Bonnie , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youFor item of order L, we are refunding in full USDto your credit card account.Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the itemIt's our gift for youFor the above refund, please allow 7-working days for the transaction to appear in your credit card accountFind out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Dresslily Customer Servicehttp://www.dresslily.com/

Dear ***,We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/03/10) */ Dear customer, We want to start by extending our thanks to you for providing your extremely valuable feedback to us I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer We have offered solution on our support center, could you kindly check it? Thank you for your time again Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will be satisfied, when the amount of the "unavailable" item is promptly refunded to the card on which it was purchased, Thank you

Dear ***, Thank you for your important review We have shipped out your order out on 2016-08-and the shipping time is normal For this unreceived issue,we have offered the solution and explained the detail information in the email,please check and reply to us We very much regret for this inconvenience Yours sincerely Dresslily Customer Service

I am rejecting this response because: I am not satisfied with this as in the thread I have clearly stated that the credit card I used to make the purchase that I never received has since been cancelled and I am not giving any other card information, I have asked for a refund check, I am working with the credit card company as well but am curious what to do next

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] , Thank you for your recent commentWe really have shipped the order to the address you offered us.We can not edit your order after it is shipped out.You did not receive your order since you have offered us the wrong zip code.For you issue,We have arranged the refund and explain the detail information on email, could you kindly check it ?We very much regret that the inconvenience has occurred.Best RegardsDresslily Customer Service

Initial Business Response / [redacted] (1000, 8, 2015/11/13) */ Desr [redacted] , Thank you for notifying us of your complaint We very much regret issue and are fully committed to resolving it to your satisfaction I have followed up your case and our team has solved it for you in the ticket Can you please send us your reply ? Once again, we cannot apologize enough for any inconveniences this case may have caused you Thank you very much for your understanding Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company did not read my complaintI explained that I received the wrong item, and they send me a response saying they sent the seize that was orderedI was offered a refund and to keep the itemI am ok with that, however, that has not happened yetI have yet to receive my 2nd item Final Business Response / [redacted] (4000, 12, 2015/11/17) */ Dear [redacted] , Thank you for your response Your case has been taken cared of by our support team Could you please refer to your ticket? Thank you for your support and understanding Best Regards Dresslily Customer Service Final Consumer Response / [redacted] (2000, 14, 2015/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company has refunded me $from the original $and had me keep the productI have yet to receive my 2nd product

I am rejecting this response because: The retailer did not agree to a full refund on cheaply-made falsely advertised product until after I told them that I had filed a complaint with the Revdex.com Since then I have found several groups on Facebook with hundreds of people in them all posting the items that they ordered and were scammed out of their money for falsely advertised productthis company claims to have high-end merchandise at a reasonable price, and send you cheap garbage made in China created out of toxic materials, and are sewn together poorly if at allthis website and retailer needs to be put out of business

Dear [redacted] , Let us extend our sincere apologies for the inconvenience We have shipped out your order on 2016-07-12,and the shipping time is normal We have followed this issue and offered you the solution in the email, could you kindly check your email? Thank you for notifying us of your complaint Yours Sincerely Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Dear ***, Thank you for take your time to write this review, we apologize for that you have experienced The supplier has promised us for the item,but it never didWe feel sorry for not updated the item situation in time due to the peak season We have contacted you for the better solution at the support ticket, please work with us Our intention is simple, to make our customer satisfied with us Best Regards Dresslily Customer Service

Dear [redacted] , Thanks for your important feedback We are arranging the refund to your account now Please allow 48hours for the transaction to appear in your account depending on how the item was paid (e.g.Paypal balance,credit/debit or checking account) We very much regret that the inconvenience has occurred Best Regards Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?NormalDear ***, We are sorry that you are experiencing issuesAll of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needsWe have offered the solution and sent the email to you.Please login to your account to reply to usThank you so much for your patienceDresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Dear [redacted] , We wish to start off by telling you that we are extremely sorry about the situationWe have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction We need to contact with the supplier for avoiding any further inconvenienceAnd we have send you an email for confirm this issue,please work with us for best solution Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible Best Regards Dresslily Customer Service