Dress Lily

Dear [redacted] , We regret to tell you that we did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processWe have state the detail information in the email via our ticket systemPlease kindly reply to us .We are awaiting your responseDresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] , Thank you for your important feedback.Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a sizeWe kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasingWe have sent you a message via our Support Center with the solutionPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

I am rejecting this response because: Dresslily's Size Chart was inaccurate, the clothes I received were a junior size that would fit a small teenagerThey were not US woman's sizesIf their size chart would have indicated this, I would have bought an extra large size instead of a mediumBecause of this I feel I should be reimbursed for the shipping cost of returning the clothes to themThe shipping charges were $on my Discover CardI sent the package back via USPS, Tracking # on 2/26/

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Dear ***, Thank you for being kind enough to tell us about your experienceIt means a lot to us because it gives us an opportunity to improve The parcel had been shipped with unregistered mail, and we can not get the situation for the websiteBut we had contacted the shipping company for this issue, please keep communication at your support ticket for better solution Thank you for bring this to our attention Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 8, 2015/08/10) */ Dear [redacted] , Thanbk you for your recent comment,we apologize for the issue you have described We have tried to get your order information by the email address and the name,but it didn't work,would you mind to provide us the order number so that we could check for you? Looking forward to hearing from you Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I responded to their email request and am waiting to hear back from the company

Initial Business Response / [redacted] (1000, 5, 2016/06/30) */ Dear ***, Thank you for your important feedback We are really sorry that you did not received your package Your recent order delivery has been delayed due to shipping company's issues We have arranged the refund and state the detail information in the ticket Could you please check it? We very much regret for this inconvenience Yours sincerely Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think they should still send me the items just for the inconvenienceNow they are saying that there were shipping problemsHow was my order supposedly shipped back in May and now all of a sudden the orders delayed due to shipping problemsThat's excuses too many!!! Horrible business & business practicesI will never deal with this company ever again nor will anyone I know Final Business Response / [redacted] (4000, 9, 2016/07/06) */ Dear ***, Thanks you for your reply We are sorry for this inconvenience and empathize with your frustration We really have shipped your order out, This delay is unfortunately beyond our control We have arranged the full refund to you We have offered you the solution in the email Could you please check it and reply ua? We very much regret that the inconvenience has occurred Yours sincerely Dresslily Customer Service Final Consumer Response / [redacted] (4200, 11, 2016/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am leaving my response as it standsThis company should be put out of businessI have read several complaints since and every one is the sameI found out that my order has been sitting in customs since MayUnacceptable

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ Dear [redacted] , Thank your for your message Let me start by apologizing personally for your experienceWe really want to work with you to make this right Your case has been taken cared of by our support team Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply Once again we apologize for any inconveniemce we may have caused Thank you for your support and patience Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked for a refund twice after still not receiving the product to no availLLPXXXXXXXXXXXXXXXX Final Business Response / [redacted] (4000, 13, 2015/11/14) */ Dear [redacted] , Thank you for your reply We had applied the refund ID for you, please contact paypal for it if you still haven't received it Thank you for your support Best Regards Dresslily Customer Service Final Consumer Response / [redacted] (2000, 15, 2015/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund received

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] ,We are really sorry for all the inconvenience.Please note that all our items have varying processing times that are clearly marked on the product pageYour order was shipped out on 14-10-2016,the estimated time is 15-business days.Your case has been taken cared of by our support team and we have offered you solution in the ticket,could you check it and reply?Thank you for your support and understandingBest RegardsDresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Dear [redacted] Thank you for your important feedback and for letting us about your experience with us We want to extend our sincere apologies for the problems you have experienced We have offered a solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) They had indicated I would receive a full refund +dollars for their inconvenienceIf this is timely, I agree to these terms

Initial Business Response / [redacted] (1000, 5, 2016/05/11) */ Dear [redacted] Thank you for your important feedback and for letting us about your experience with us We want to extend our sincere apologies for the ecperience you have experienced We have checked the detail information and offered you the solution in the email Could you please check your email and reply us? Thank you for your support and kind understanding Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 8, 2015/11/04) */ Dear [redacted] , Thank you for notifying us of your complaint Let me start by apologizing personally for your experienceWe really want to work with you to make this right I have followed up your case and our team has solved it for you in the ticket Can you please send us your reply ? Once again we apologize for any inconveniemce we may have caused Thank you very much for your collaboration Best Regards Dresslily Customer Service

Dear [redacted] , We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youLP[redacted] We have checked this order for youSince you are our precious customer, we would like to provided the speciao service for youWe have arranged your refund of 17.14USD to your original payment account on Feb 07,2018.As a exceptional offer, you can keep the item and do not need to return it to usIf you know someone in need or if you would like to donate it to a charity, we would really appreciate itAttached is the refund information as you reference.Please allow to working days for the transaction to appear in your credit card accountThe exact length of time is dependent on your card issuing bankOnce again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response / [redacted] (1000, 8, 2015/11/05) */ Dear [redacted] , Thank you for taking your time to write your review I want to extend my sincere apologies for the problems you have experienced.We are here to help you Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply Could you please answer us ? Once again we apologize for any inconveniemce we may have caused Thank you for your support and patience Best Regards Dresslily Customer Service

I am rejecting this response because: They send you a link to respond to them but you can't click on the link at allIts a smoke screen and its the same response I always got from them until they blocked meI just want my money back from themThis is way to much crap for a dress that I waited so long for and couldn't wear to my event

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Dear ***, Thank you for notifying us of your complaint Let me start by apologizing personally for your experienceWe really want to work with you to make this right Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply Could you please answer us ? Once again we apologize for any inconveniemce we may have caused Thank you for your support and patience Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did reply to them - three timesThey did not offer a solutionThey just told me to check with the post officeThe problem is, they never even shipped it out Final Business Response / [redacted] (4000, 9, 2015/11/17) */ Dear ***, Thank you for your corresponse We are willing to provide you for the best solution, but we need to confirm this issue before that Hope you could working with us for that Thank you for your support and understanding Best Regards Dresslily Customer Service Final Consumer Response / [redacted] (4200, 11, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response makes absolutely no senseIt's just more delay tactics on their end

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ Dear [redacted] Thank you for your important feedback and for letting us about your experience with us We want to extend our sincere apologies for the problems you have experienced We have offered you the detail information on email, could you kindly check your email? If you have any problem, you can contact us on ticket Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 8, 2015/12/06) */ Dear [redacted] We want to start by extending our thanks to you for providing your extremely valuable feedback to us I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer We have arranged refund for you, please kindly wait 3-7working days then kindly check your original account which paid for this order Thank you for your time again Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Dear [redacted] Thank you so much for your important feedbackWe are always very grateful to hear from our customers.We're very sorry for your concerns and the issues you have raised The parcel will be delivered in the estimate date,but sometimes it is out of our control.We have claimed the shipping company for this issue and have applied compensation for you,please check the email We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable Best Regards Customer Service from Dresslily.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Gave company verification on physical addressWas told I would be given a tracking # for order but have yet to receive my order or a tracking #It has now been days since I placed my order

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thanks for your important feedback.I am sorry to tell you that we have sent the email to offered the solutin and explain the detail information,but we did not receive your reply.We really have arranged the full refund to your original account on 2016-09-14..Could you please log in your account and check it?You can contact us in the ticket if you have any issues.We very much regret that the inconvenience has occurred.Best RegardsDresslily Customer Service