Dress Lily

Dear *** ***, We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. ***Since you are our precious customer, we can provide the special service for you. We have arranged the
refund 20.04USD to your original payment account on Jan 25,2018.As an exceptional offer, when you receive the package you can keep the item and do not need to return it to usIf you know someone in need or if you would like to donate it to a charity, we would really appreciate it. Please allow to working days for the transaction to appear in your credit card accountThe exact length of time is dependent on your card issuing bank. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards ***Dresslily Customer Servicehttp://www.dresslily.com/

Dear ***, Thank you for your important feedback.We have various different shipping methods that the customer can choose before the checkoutThese vary in delivery time and we ask that customers wait patiently for their goods to arriveThe shipping information shows all the packages have been
delivered .We have sent the email via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Dear ***, Thank you for your important feedback.Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them. Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when
choosing a sizeWe kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasingWe have arranged the full refund to you and sent you a message via our Support CenterPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/11/14) */
Dear ***,
Thank you for notifying us of your complaint
I want to extend my sincere apologies for the problems you have experienced.We are here to help you
We have taken care of your complaint and offered a resolution via the ticket
center
Could you please check your dresslily account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service

Dear ***,
Thank you for bringing the issue to our attention
We have shipped out your order on 2016-07-and the delivery information shows the package has been delivered
For your case, we have offered a solution via email, could you please check your email then reply to us?
We very much
regret for this inconvenience
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2015/11/05) */
Dear ***,
Thank your for your message
Let me start by apologizing personally for your experienceWe really want to work with you to make this right
I have followed up your case and our team has solved it for you in the ticket
Can you please send us your reply ?
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your understanding
Best Regards
Dresslily Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12284572, and find that this resolution is satisfactory to me

(The consumer indicated he/she DID NOT accept the response from the business.)
My email is ***@sc.rr.com associated with the order I placedYou just sent me an email this am explaining that you would refund the extra shipping costs I paid of $and also refund the cost of the bathing
suit I did receive that was too small in the amount of $I would like to know when the total of $will be credited back to my card? Thanks!

Initial Business Response /* (1000, 5, 2015/10/20) */
***
Thank you for notifying us of your complaint
I want to extend my sincere apologies for the problems you have experienced.We are here to help you
The parcel had been shipped back to us due to shipping company's issue and
we had contacted you to confirm the address, please keep communication there
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband confirmed the address weeks agoMaybe you should look into a phone operated customer serviceIf items are not revived in the next weekI want a full refund
Thank you!
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12631022, and find that this resolution is satisfactory to me

Dear ***,Thank you for your important feedback.Dresslily provides very accurate product descriptions on all of our product pagesIf you believe however that the item you have received is not as described, please contact us as soon as possible via a ticketWe have offered the solution and sent
the email to you.Please login to your account to reply to usThank you so much for your support. Dresslily Customer Support Team

I am rejecting this response because:
This is and old messageIt does not realize the issuePlease refer to my last response

Initial Business Response /* (1000, 8, 2015/06/30) */
Dear ***
Thank you for your important feedback and for letting us about your experience with us.I want to start by offering a personal apology to the customer affected
We have send you an email for parcel information,please check at
therePlease set assured that we will try our best to solve the issue that customer have arised.If you have any further conther concern,please contact us at http://support.dresslily.com/
Again, I am sorry for the frustration this has caused you and hope that this will set things right
Best Regards
Customer Service from

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you for your important feedback.MicrosoftInternetExplorer402DocumentNotSpecified?Normal
We are sorry for this inconvenience and empathize with your frustration.We will reflect the shipping issue to our manager and improve it in the future.And we have arranged the full refund to you and explained the detail information in the email,could you please check it?Many thanks, Dresslily Customer Support Team

Dear *** ,We are sorry that you are experiencing issuesAll of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needsWe have offered the solution and sent the
email to you.Please login to your account to reply to usThank you so much for your patience. Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you for your important feedback.The shipping information shows your package has been delivered on 21-12-2016.For more details,we have state the detail information and solution in the ticket,could you please check it and
offer us a reply?We are really sorry for all the inconvenience.Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you for your commentPlease note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a sizeWe kindly ask that customers use their exact measurements against our chart to
calculate the correct size before purchasingWe have contacted you via our Support CenterPlease reply to us there.Thank you for your understandingDresslily Customer Support Team

Initial Business Response /* (1000, 8, 2015/11/13) */
Dear ***,
Thank your for your message
We very much regret issue and are fully committed to resolving it to your satisfaction
We have taken care of your complaint and offered a resolution via the ticket center
Could you please
check your dresslily account and answer to us ?
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 11, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, Thank you for your important review.We regret to tell you that we have arranged the refund to you before you telling us your card is cancelled,so we can not deal with the refund.Please contact your credit card company to transfer the refund to your other card.Thank you so much for your time.Dresslily Customer Support Team