Dress Lily

Dear***,Thank you for your important message.Dresslily can be contacted 24/via our Support Center and Live ChatIf you cannot reach us immediately, please leave a message and we will get back to you within hours. All of our items have varying shipping times based on the shipping
method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needs. For your issue,we have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Dear ***, Thank you for your important feedback.We have various different shipping methods that the customer can choose before the checkoutThese vary in delivery time and we ask that customers wait patiently for their goods to arriveThe shipping information shows all the packages have been
delivered .We have sent the email via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Dear ***, Thank you for your important feedback.Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them. Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when
choosing a sizeWe kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasingWe have arranged the full refund to you and sent you a message via our Support CenterPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/11/14) */
Dear ***,
Thank you for notifying us of your complaint
I want to extend my sincere apologies for the problems you have experienced.We are here to help you
We have taken care of your complaint and offered a resolution via the ticket
center
Could you please check your dresslily account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/10/20) */
***
Thank you for notifying us of your complaint
I want to extend my sincere apologies for the problems you have experienced.We are here to help you
The parcel had been shipped back to us due to shipping company's issue and
we had contacted you to confirm the address, please keep communication there
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband confirmed the address weeks agoMaybe you should look into a phone operated customer serviceIf items are not revived in the next weekI want a full refund
Thank you!
***

Initial Business Response /* (1000, 8, 2015/11/05) */
Dear ***,
Thank your for your message
Let me start by apologizing personally for your experienceWe really want to work with you to make this right
I have followed up your case and our team has solved it for you in the ticket
Can you please send us your reply ?
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your understanding
Best Regards
Dresslily Customer Service

Dear ***,
Thank you for bringing the issue to our attention
We have shipped out your order on 2016-07-and the delivery information shows the package has been delivered
For your case, we have offered a solution via email, could you please check your email then reply to us?
We very much
regret for this inconvenience
Best Regards
Dresslily Customer Service

(The consumer indicated he/she DID NOT accept the response from the business.)
My email is ***@sc.rr.com associated with the order I placedYou just sent me an email this am explaining that you would refund the extra shipping costs I paid of $and also refund the cost of the bathing
suit I did receive that was too small in the amount of $I would like to know when the total of $will be credited back to my card? Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12284572, and find that this resolution is satisfactory to me

Dear ***,Thank you for your important feedback.Dresslily provides very accurate product descriptions on all of our product pagesIf you believe however that the item you have received is not as described, please contact us as soon as possible via a ticketWe have offered the solution and sent
the email to you.Please login to your account to reply to usThank you so much for your support. Dresslily Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12631022, and find that this resolution is satisfactory to me

I am rejecting this response because:
This is and old messageIt does not realize the issuePlease refer to my last response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 8, 2015/06/30) */
Dear ***
Thank you for your important feedback and for letting us about your experience with us.I want to start by offering a personal apology to the customer affected
We have send you an email for parcel information,please check at
therePlease set assured that we will try our best to solve the issue that customer have arised.If you have any further conther concern,please contact us at http://support.dresslily.com/
Again, I am sorry for the frustration this has caused you and hope that this will set things right
Best Regards
Customer Service from

Dear *** ,We are sorry that you are experiencing issuesAll of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needsWe have offered the solution and sent the
email to you.Please login to your account to reply to usThank you so much for your patience. Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you for your important feedback.MicrosoftInternetExplorer402DocumentNotSpecified?Normal
We are sorry for this inconvenience and empathize with your frustration.We will reflect the shipping issue to our manager and improve it in the future.And we have arranged the full refund to you and explained the detail information in the email,could you please check it?Many thanks, Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you for your important feedback.The shipping information shows your package has been delivered on 21-12-2016.For more details,we have state the detail information and solution in the ticket,could you please check it and
offer us a reply?We are really sorry for all the inconvenience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear ***
Thank you for taking your time to write your reviewWe really appreciate the feedback.First, I want to offer my sincerest apologies to you for the issue
We have applied refund for you at 22-June,please check your account
If you have any further concern,please contact us at***
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention
Best Regards
Customer Service from Dresslily.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was refunded the money for the itemsI am not pleased with the customer service and the amount of time it took to get this resolvedI started the process of the return in mid April and didn't receive a refund until early JulyThere were so many requirements and things I had to send in order to even get 'approval' to ship back my items for returnVery frustrating

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, Thank you for your important review.We regret to tell you that we have arranged the refund to you before you telling us your card is cancelled,so we can not deal with the refund.Please contact your credit card company to transfer the refund to your other card.Thank you so much for your time.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/11/04) */
Dear ***,
Thank you for notifying us of your complaint
Let me start by apologizing personally for your experienceWe really want to work with you to make this right
We have taken care of your complaint and offered a resolution via the
ticket center
Could you please check your Dresslily account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your understanding
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said they would give me my money back and it's been over a week and still haven't received it back yet
Final Business Response /* (4000, 9, 2015/11/14) */
Dear ***,
Thank you for your reply
We apologize for the inconvenience that have caused
Please check your ticket, we had provided you the refund
If you have any further concern, please feel free to contact us
Thank you for your support and understanding
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 11, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because I'm tired of there games they paid something but they took out something