Dress Lily

Dear [redacted] ,Thank you for your message.We have offered the return address to you in ticket.Could you please check it again?Thank you.Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, MicrosoftInternetExplorer402DocumentNotSpecified ?Normal Thank you for your important review.I am sorry to tell you that your package has been returned to our courier due to the address issue.We have arranged the refund to your original account and sent the email to explain the detail information,please check..We very much regret that the inconvenience has occurred.Best RegardsDresslily Customer Service

Dear [redacted] , We are really sorry for all the inconvenience.We have arranged the full refund of 14.75USD to your payment account.Please log in your account and check it.Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/03/24) */ Dear [redacted] Thank you for your important feedback and for letting us about your experience with us We want to extend our sincere apologies for the problems you have experienced We have offered full refund already, we have offered refund information and detail on your original account, could you kindly check your email? We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just recently had to initiate a chargeback with my bank to get my money backDress Lily did not initiate the refund processI have bank statements proving the only reason I received my money back was because I had to contact my bank and file a disputeMy bank placed the $back on my account as a courtesy due to this disputeThis company is fraudulent and needs to be shut downThey also need to discontinue their auto generated responses Final Consumer Response / [redacted] (2000, 10, 2016/04/06) */

Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ Dear [redacted] Thank you for notifying us of your complaint We are really sorry that you did not satisfied with the items you received We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction We have checked the detail information,there are orders in your account, Could you please tell us which order you have issue?Here is link: http://support.dresslily.com/ We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks Best Regards Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] , We regret to tell you that we did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processWe have state the detail information and offered the solution in the email via our ticket systemPlease kindly reply to us .We are awaiting your responseDresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/06/24) */ Dear [redacted] Let us start by extending our appreciation for informing us of this issue We have shipped all your items out and we noticed that your order has been delivered We have offered a solution for your case in the email, could you kindly check your ticket and offer us a reply? We very much regret for this inconvenience Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a refund of the money I paid for the shorts and am very appreciative of it however their email says the shorts were delivered but they were never received so I'm not sure what is going on with that situation and I hope that they are able to locate their merchandise

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] , We regret to hear that you did not receive your order.MicrosoftInternetExplorer402DocumentNotSpecified ?Normal All of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needsFor this issue,we have contacted you by email with solution,please check and reply us.We are awaiting your responseThank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/07/14) */ Dear ***, Let us start by extending our appreciation for informing us of this issue Your order was shipped out on XXXX- We have followed this issue and offered the detail information in the email, could you kindly check your email? We very much regret that the inconvenience has occurred Best Regards Dresslily Customer Service

Dear [redacted] , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youFor items of order [redacted] , [redacted] and [redacted] , we are refunding in full USDand USDand USDto your credit card account.Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the itemIt's our gift for youFor the above refund, please allow 7-working days for the transaction to appear in your credit card accountFind out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Dresslily Customer Servicehttp://www.dresslily.com/

Dear ***, We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youFor order [redacted] ,I have checked that items [redacted] , [redacted] and [redacted] have been discontinued.Very sorry that we are unable to ship out for youWe can refund in full USDto your paypal account.Could you please confirm it with us that we can go ahead? Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Dear [redacted] , Thank you so much for your important feedbackWe are always very grateful to hear from our customers We have ship the item according to customer's order,if the item didn't fit in,we need to confirm this issue,would you mind to keep communication at your support ticket? We apologize for the delay updating for the back order item due to the peak season We wish to let the customer know that we are extremely sorry for their disappointmentClearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with Best Regards Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified7.8 ?Normal0Dear [redacted] , Thank you for your comment.All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process. Different shipping methods offer different... shipping times and we ask that customers select a shipping method that suits them. We have sent the email about the solution via our ticket system. Please kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Dear ***, Thank you for your sharing your shopping experience with us, we apologize for this issue The are willing to help you to solve this issue, please keep communication at your support ticket We will reply you in hours there http://support.dresslily.com/ We apologize for the inconvenience that have caused and hope this will set things right Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent an email on 10/15/and an email before that and Noone has responded to thoseWhy would it change now? Why can I not just get a refund of my money?

Initial Business Response / [redacted] (1000, 5, 2016/04/01) */ Dear [redacted] Thank you so much for your important feedback I want to extend my sincere apologies for the problems you have experienced Your case has been taken cared of by our support team We have offered you the solution in the email,could you please check your email and reply to us? Thank you for your patience Yours Sincerely Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/04) */ Hi ***, I'd like to thank you for your attention to my complaint against DressLily I see that I need to respond by April as to if there has been a resolution to this issueUnfortunately I will not know by that timeThe company states they're going to refund me for the bathing suit that was an improper sizeThey state it will likely take some time for the credit to show up on my credit card statement Also, in reference to the other two bathing suits that have not arrived yet but were ordered on February 5, they state that have been shipped but do not know when they will arrive at my home If, in fact, the other two bathing suits do arrive prior to April 11, I will be sure to notify you Do you have any suggestions as to how to proceed in the meantime? Again, thank you for your assistance in this matter - [redacted] Final Consumer Response / [redacted] (2000, 9, 2016/04/11) */ Hello ***, I did receive the refund from DressLilyAnd the other two bathing suits did finally arrive There are sooo many awful reviews of this company online! Live and learn, right? Thanks again for your helpMy case can be considered resolved on my end - [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ Dear [redacted] , I want to start by extending our thanks to you for providing your extremely valuable feedback to us We're very sorry for your concerns and the issues you have raised The order always delivered in time, and we have contacted the shipping company for the delay delivery.And we have contacted you to confirm the information,please keep communication there Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Dear [redacted] Thank you for your feedback We want to extend our sincere apologies for the problems you have experienced We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply? Thank you so much again for bringing the issue to our attention Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Their response is for me to close claim against them, and then they will refund $Sounds backward to me, but I'm doing it to get this case closedWhy can't they refund, then when I'm satisfied, I close the case? Here is their solution: We are so sorry you still have not received your order, we will arrange full refund usd for you, could you kindly close the case then we arrange refund for you as soon as possible? Hoping hear from you Best Regards Ruth Dresslily Customer Service http://www.dresslily.com/

Dear *** , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youFor order [redacted] , we are sorry for the shipping time.We have shipped out as below.The delivery informationcustomers: [redacted] ***, Shipping Address: [redacted] shipping method: RUEUB,tracking site: http://www.17track.net/en shipping date: November 14, 21:41:46,estimated time: 8-business days, [redacted] , Fringed Geometric Plus Size Poncho Sweater http://www.17track.net/en/track?nums=LS164927118CN2017-12-17:[redacted] ***, Delivered, Front Door/Porch, Your item was delivered at the front door or porch at 5:pm on December 4, in [redacted] ***2017-12-09:[redacted] ***, Out for Delivery 2017-12-09:[redacted] ***, Sorting Complete 2017-12-08:[redacted] Arrived at Unit 2017-12-00:39ROANOKE VA DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility Have you received it now? As you are a valued customer, we can exceptionally arrange a refund for USD for extra compensationCould you please confirm we can go ahead and issue this for you? Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Dresslily Customer Servicehttp://www.dresslily.com/

Final Consumer Response / [redacted] (2000, 9, 2015/06/10) */ I have been refunded in fullPlease close complaint

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] ,We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team