Dress Lily

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11701844, and find that this resolution is satisfactory to meThey have sent me a message and said that they will put 50usdDollars back into my accountStill waiting to see if they do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12186742, and find that this resolution is satisfactory to me

Dear Omicka , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For item of order ***, we are refunding in full USDto your credit card
account.Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the itemIt's our gift for you. For the above refund, please allow 7-working days for the transaction to appear in your credit card account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards***Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 8, 2015/11/05) */
Dear ***,
Thank you your feedback
We very much regret issue and are fully committed to resolving it to your satisfaction
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your
reply
Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/03/10) */
Dear customer,
Thank you for notifying us of your complaint
We are deeply sorry about this inconvenienceWe will do our best to help youTherefore, please connect with us by private message with your order number and stating your issue
We look forward to serving you in the best way possible
Thank you for your time
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/03/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dresslily agreed to give 50% refund for my order amountThough I am not happy with such settlement, it is better than nothingThanks Revdex.com sincerely for your getting involved

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear ***,
Thank you for taking your time to write your review.I want to extend my sincere apologies for the problems you have experienced.We are here to help you
Our team has reviewed your complaint and offered you a solution in the
ticketWe are waiting for your reply
Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your collaboration
Best Regards
Dresslily Customer Service

Dear ***,We are sorry that you are experiencing issuesAll of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times and we ask that customers select a
shipping method that suits themWe have offered the solution and sent the email to you.Please login to your account to reply to usThank you so much for your patience. Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/11/14) */
Dear ***,
Thank you for taking your time to write your review
I want to extend my sincere apologies for the problems you have experienced.We are here to help you
Our team has reviewed your complaint and offered you a solution in the
ticketWe are waiting for your reply
Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your collaboration
Best Regards
Dresslily Customer Service

Dear ***, We regret to tell you that we did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processWe have stated the detail information and offered the solution in the email via
our ticket systemPlease kindly reply to us .We are awaiting your response. Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, We are really sorry that you did not receive your order.All of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping
method to meet their needsWe have messaged you regarding your casePlease login to your account to reply to usWe hope to resolve this issue as soon as possible and wish you a happy holiday season. Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you for your important feedback.Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a sizeWe kindly ask that customers use their exact measurements against
our chart to calculate the correct size before purchasingMicrosoftInternetExplorer402DocumentNotSpecified?Normal
We have sent the email about the solution via our ticket systemPlease kindly check it and reply to us . Thank you so much for your patience.Dresslily Customer Support Team

Dear ***,We are sorry that you are experiencing issuesAll of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needsWe have offered the solution and sent the email
to you.Please login to your account to reply to usThank you so much for your time.Thank you so much for your patience.Dresslily Customer Support Team

I am rejecting this response because: It has been since November 2016, this is now March Pony Express is fasterIs the product coming from the planet PLUTO ? I want my hard earned money back !!!!!!!! $in USD

Initial Business Response /* (1000, 5, 2015/11/14) */
Dear ***,
Thank you your feedback
We very much regret issue and are fully committed to resolving it to your satisfaction
Your case has been taken cared of by our support team
Could you please refer to your ticket? We have
resolved it there and we are now awaiting for your reply
Once again we apologize for any inconveniemce we may have caused
Thank you for your support and patience
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
But if I don't get my order soon I will send you another complaint

Initial Business Response /* (1000, 5, 2016/04/12) */
Dear *** ***
Thank you so much for your important feedback
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very
important for both of us
Please kindly send me a private message stating your order number or your account email address Here is link: http://support.dresslily.com/
We will help you to solve your issue after we checked the detail information
Thank you very much for your kind support in our work in advance!
Yours Sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Absolutely not I tried that and it didn't help and they didn't give me any responseThey took my money out of my account and I don't have any of my itemsIts been way too long I shop online all the time and I always get my items im a timely fashionI need something to happenI need my items or I want a full refund
Final Business Response /* (4000, 9, 2016/04/15) */
Dear *** ***
Thanks for your message
We really want to help you to solve the issue
As you know,we need the detail information to check the issue
We will try our best to help you after we checked the detail information
Would you mind send email to our support center if you have other issues? Here is link: http://support.dresslily.com/
We will help you after we received the information
Best Regards
Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,We are really sorry for all the inconvenience.MicrosoftInternetExplorer402DocumentNotSpecified
?Normal
We at Dresslily offer many different shipping methods with varying shipping timesWe will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choiceWe have offered the solution and sent you a message via our Support CenterPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear ***,
Thank you for notifying us of your complaint
First, I want to offer my sincerest apologies to you for the issue
Your case has been taken cared of by our support team
Could you please refer to your ticket? We have
resolved it there and we are now awaiting for your reply
Once again we apologize for any inconveniemce we may have caused
Thank you for your support and patience
Best Regards
Dresslily Customer Service

Dear***,Thank you for your important message.Dresslily can be contacted 24/via our Support Center and Live ChatIf you cannot reach us immediately, please leave a message and we will get back to you within hours. All of our items have varying shipping times based on the shipping
method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needs. For your issue,we have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Dear *** , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For item of order L1710151342467912 , we are refunding in full USDto
your credit card account.After checking, it has been delivered sucessfully.Tracking number: ***,shipping method: SGDHL,tracking site: http://www.dhl.com/en.html shipping date: October 16, 19:15:12,estimated time: 3-business days, sku*quantity:*** * , http://www.dhl.com/en/express/tracking.html?AWB=***&brand=DHL Wednesday, October 25, 2017 Delivered - Signed for by PHILADELPHIA 14: With delivery courier WEST PHILADELPHIA, PA - USA 10: Arrived at Delivery Facility in WEST PHILADELPHIA - USA WEST PHILADELPHIA, PA - USA If you receive it, you can keep the itemIt's our gift for you. For the above refund, please allow 7-working days for the transaction to appear in your credit card account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards***Dresslily Customer Servicehttp://www.dresslily.com/

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,We are sorry your order has not met your expectationsOur products are quality checked before being sent out to our customersWe strive to give our customers the best quality at the lowest prices.For your issue, we have
offered the solution to you in the email,would you please check it and offer us a reply?Thank you so much for your patience.Dresslily Customer Support Team