Dress Lily

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ Dear ***, Thank you for notifying us of your complaint Let me start by apologizing personally for your experienceWe really want to work with you to make this right Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply Could you please answer us ? Once again we apologize for any inconveniemce we may have caused Thank you very much for your cooperation Best Regards Dresslily Customer Service

Dear [redacted] ,Thank you for your important message.Dresslily can be contacted 24/via our Support Center and Live ChatIf you cannot reach us immediately, please leave a message and we will get back to you within hoursFor your issue,we have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] , We are really sorry for all the inconvenience.Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a sizeWe kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasingWe have sent you a message via our Support CenterPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/07/19) */ Dear ***, Thank you for bringing the issue to our attention We have shipped out your order on XXXX-XX-XX We sincerely regret to inform you that your recent order delivery has been delayed due to unecpected issues For this issue,we have contacted you by email with solution,please check and reply us We very much regret that the inconvenience has occurred Best Regards Dresslily Customer Service

Dear [redacted] ,Thank you for taking the time to write a review.Please note you ordered the same items in your order.For your issue,we have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/04/15) */ Dear [redacted] Thank you for notifying us of your complaint We are really sorry that you did not received your wig We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction We have followed your unreceived case and sent email to you to solve this problem, could you kindly check your account then reply our email? We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think DressLily is saying whatever they think will get them "off the hook" but I will only be satisfied when my wig has been delivered in the best condition possibleIf I accept their response, and the wig isn't sent, then I have another problem on my handsWhen I have received the wig in in the proper condition, I will accept the response from themI thank the Revdex.com very much for helping meAgain, I thank you, [redacted] but I will only be satisfied when the wig has been delivered, in the best condition possibleI wish there was another choice, such as when it's been delivered satisfactorily to me, I'll be then satisfied Final Consumer Response / [redacted] (4200, 11, 2016/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is what I'd like to have happenWhy don't you resend me the same wigI don't want to wait forever for a wig that may or may not have actually been sentThis way I won't have to get a refund and resend for the wigWhen I receive the wig, I will check on the box which says that I accept the proposed resolutionThanks, [redacted] Final Business Response / [redacted] (4000, 13, 2016/04/25) */ Dear [redacted] , Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Best Regards Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ Dear [redacted] Thank you for notifying us of your complaint We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email? We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks Best Regards Dresslily Customer Service

I am rejecting this response because: I have been waiting since December for my order I do not trust this company to refund my money within - days as they state below They tend to place blame on other organizations for delays as they mention here my refund could be delayed because of my credit card or other intermerdaries?? I have never received a response such as this from companies providing a refund blaming the card institution? I would like to keep this claim open until my refund has been satisfactorialy received Please keep this file open an additional days and follwith the business if necesary to check on refund.Thank you, Ms [redacted] (response below from vendor):Dear ***,Thank you for placing an order with us.We are really sorry that you did not receive your order.We have shipped out your order.The delivery informationcustomers: [redacted] , shipping address: [redacted] , city: [redacted] state: California, zip_code: ***, country: US, phone: [redacted] Reference number: BJ[redacted] 3,shipping method: C***,tracking site: [redacted] shipping date: December 21, 02:29:22,estimated time: 10-business days, sku*quantity:19*** [redacted] , Please note the actual delivery time can be affected by peak shipping periods, public holidays, bad weather and other reasons sometimes.As a proof of good will, we decide to refund you 18.75USD to your account and you can continue waiting for your order.You can keep the item as a gift after you have received it.Please note it is a special gesture.Please allow to working days for the transaction to appear in your credit card accountThis delay entirely depends on your credit card and its intermediaries.Thank you for your patience and understandingBest Regards [redacted] Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response / [redacted] (1000, 9, 2015/12/22) */ Dear [redacted] We want to start by extending our thanks to you for providing your extremely valuable feedback to us We regret any inconvenience or frustration that your experience has caused you We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email? Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have checked my email and the business gave options: Keep the items and be refunded 20%, send them all back to China and then receive a full refund, or return the items to China for an exchangeHowever, the Returns address was still not provided Final Consumer Response / [redacted] (4200, 15, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company has provided me the Returns address in China, so I will be mailing all of the items back on 12/30/I am paying the shipping of my own cost, and the company is supposed to Refund my cost of the original orderI am not accepting all of their proposed resolution until I receive my Refund; I am not sure how long that will take Thank you, [redacted] Final Business Response / [redacted] (4000, 17, 2016/01/05) */ Dear [redacted] Thank your for your message I have followed up your case and our team has solved it for you in the ticket Can you please send us your reply ? Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you very much for your understanding Yours Sincerely Dresslily Customer Service

Initial Business Response / [redacted] (1000, 8, 2015/10/21) */ Dear [redacted] , Thank you for notifying us of your complaint Let me start by apologizing personally for your experienceWe really want to work with you to make this right I have followed up your case and our team has solved it for you in the ticket Can you please send us your reply ? Thank you very much for your cooperation Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Dear [redacted] , Thank you for your recent comment We have checked that the shipping method you have used is unregistered mail.It is the slowest shipping and can not be tracked We have shipped your order out and it is within the estimate date,please wait for it delivery If you have any further question,please keep communication at your support ticket Thank you for your support and understanding Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Dear ***, Thank you for taking your time to write your review Let me start by apologizing personally for your experienceWe really want to work with you to make this right Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply Could you please answer us ? Once again we apologize for any inconveniemce we may have caused Thank you very much for your cooperation Best Regards Dresslily Customer Service

Dear [redacted] ,Thank you for your message.We have arranged the full refund to you to show our good faith.And you can continue waiting for your order.Thank you so much for your understandingDresslily Customer Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 0, and find that this resolution is satisfactory to me

Dear [redacted] ,Thank you for notifying us of your complaint.Please note that all our items have varying processing times that are clearly marked on the product pageThe time it takes to process an item depends on it's warehouse and stock availabilityWe have arranged the refund to you for the items we did not ship to you and sent the email about the detail information via our ticket systemPlease kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Dear [redacted] ,We are sorry that our service did not met your expectationsPlease note we have replied to your message in English,not Chinese.And we have arranged the full refund of 16.65USD to your payment account.For credit card refunds, the transaction will appear within 7-business days.The exact length of time is dependent on your card issuing bankThank you for your support and patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 8, 2016/05/09) */ Dear [redacted] Thank you for your valuable feedback We are really sorry that you did not received your order We very much regret issue and are fully committed to resolving it to your satisfaction Please kindly send me a private message stating your order number or your account email address Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have attempted that route alreadyI am looking for a full refund ASAP Final Business Response / [redacted] (4000, 12, 2016/05/20) */ Dear [redacted] We are sorry for any inconvenience As you know,we need the detail information to check the issue and offer you better solution Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/ We will try our best to help you after we checked the detail information Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

Dear [redacted] , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youFor order [redacted] , we are sorry to hear that you haven't received it.After checking, it has been delivered.Could you please check it as below:Tracking number: [redacted] ,shipping method: SGDHL,tracking site: http://www.dhl.com/en.html shipping date: September 29, 17:16:26,estimated time: 3-business days, sku*quantity: [redacted] , http://www.dhl.com/en/express/tracking.html?AWB= [redacted] &brand=DHLWednesday, October 04, Delivered - Signed for by FERNLEY 12:45With delivery courier ***, NV - USA 10:27Arrived at Delivery Facility in [redacted] - USA ***, NV - USA 10:00Departed Facility in PHOENIX - USA PHOENIX, AZ - USA 07:02Transferred through PHOENIX - USA PHOENIX, AZ - USA 05:Have you received it now?Once we get your confirmation, we will offer the solution for you soonSince you are our valuable customer, we are refunding USDto your original payment account.For the above refund, please allow 7-working days for the transaction to appear in your credit card accountFind out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Dresslily Customer Servicehttp://www.dresslily.com/

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] , We are sorry things have taken longer than expectedAll items have varying processing times based on their warehouse location and stock availabilityWe have arranged the full refund and explain the detail information in the email,please check it.Many thanks, Dresslily Customer Support Team