Dress Lily

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Dear ***, We are so grateful for this feedbackIt means a lot to us And we want to start by offering a personal apology to the customer affected We had applied refund for you for this issue, and contacted the supplier for avoid the similar issue happen, have you received the refund? If you have any further concern, please contact us at http://support.dresslily.com/ We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dresslily has blocked me from saying anything on FacebookI am still in the process of getting back a refundI am hoping that the Revdex.com will get a response back from DresslilyI afraid if I accept that nothing will be done about my refundI want other people to know that this company is a Fraud Final Consumer Response / [redacted] (2000, 15, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got a refund that was owed to meI wish I had never ordered from them and I would have my $56.??I do warn others that to not order from this company because you will get merchandise that is not what is showing and you might not get your order Final Business Response / [redacted] (4000, 13, 2015/10/28) */ Dear ***, Thank you for your reply We apologize for any inconvenience that have caused We had noticed that you closed the ticket, and we can not contact you And please provide the refund prove to your card bank Thank you again for bring this to our attention Best Regards Dresslily Customer Service

Dear *** , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youFor order [redacted] , I have checked that it has been cancelled and refunded in full USDon date Oct 11th as per your needs.Have you received the refund? We are sorry for the issue.We will try our best to improve our serviceSince you are our valuable customer, we are glad to offer you a cash coupon USD10.You can use as a discount for your next purchase on our store.Could you please confirm it with me that I can go ahead? We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Dresslily Customer Servicehttp://www.dresslily.com/

Dear [redacted] , Thank you for notifying us of your complaint I am sorry to tell you that we did not find your order in our website according to your name and email address Would you mind sending us your valid order number so we can check the information for you? Here is link: http://support.dresslily.com/ We really sorry for all the inconvenience Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/07/25) */ Dear [redacted] , Thank you for your important feedback We have shipped out your order on XXXX-XX-XXand XXXX- and it is still on the way For this issue,we have contacted you by email with solution,please check and reply us We very much regret that the inconvenience has occurred Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Dear ***, Thank you for taking your time to write your reviewWe really appreciate the feedback We have taken the amount from customer according to the amount of orderAnd we never taken more There must be some misunderstand between us, would you mind to provide us the specific information for this issue so that we could check for you? Looking forward to hearing from you Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Dear [redacted] , We would like to extend our sincerest apologies to the customerWe want every customer to be happy and clearly this is not the case here The parcel has been shipped out and we have contacted the shipping company checking for this delay We had replied you at each ticket and waiting for your reply, would you mind to keep communication there? We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received one of the packagesStill missing one package

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12211284, and find that this resolution is satisfactory to meThey have in fact just now credited my accountI consider this matter completethank you

Dear ***, We regret to tell you that we did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processWe have state the detail information and offered the solution in the email via our ticket systemPlease kindly reply to us .We are awaiting your responseDresslily Customer Support Team

Initial Business Response / [redacted] (1000, 8, 2016/04/10) */ Dear [redacted] We want to start by extending our thanks to you for providing your extremely valuable feedback to us We regret any inconvenience or frustration that your experience has caused you We have arranged the full refund,please check in your account Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence Best Regards Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, Thank you for your commentDresslily can be contacted 24/via our Support Center and Live Chat.,we reply to all our customer within hours.And we are arranging the refund of 40USD to your account and we have sent the email to you,please check it.Thank you for your understandingDresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ Dear [redacted] , Thank you for your recent comment,we feel sorry that the item didn't meet your expectation For the return policy,please refer to http://www.dresslily.com/m-article-id-80.htm And we have send you an email for better solution,please work with us Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They emailed me asking if I would accept a $refund with me keeping the itemsI already replied letting them know that I will accept nothing less than a full refundIt is unfair to mail me garbage and in order for them to refund me, I have to pay $in shipping to return the itemsI DO NOT want these dresses and have asked them to provide me with a paid return shipping label for me to mail them backThis is a scamI will be happy to provide you with a copy of the email

Initial Business Response / [redacted] (1000, 5, 2016/06/07) */ Dear [redacted] We want to start by extending our thanks to you for providing your extremely valuable feedback to us Please kindly connect with us with stating your order number or the email address .Here is link: http://support.dresslily.com/ We will offer you solution after we checked the detail information We very much regret for this inconvenience Yours Sincerely Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did not even acknowledge both refund issues Final Consumer Response / [redacted] (4200, 24, 2016/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is getting completely frustratingI have recieved no solution in no ticketI would appreciate with we could stop the back and forth gamesI've explained what SOLUTION needs to happenYou guys have all the information necessary to pay a refund on both separate issuesCan we please end this, can you please send a conformation email that the refund has been sent to original source of payment? We are wasting everyone's valuable timeThis is bad business, which is why I have to deal with Revdex.com in the first place Final Business Response / [redacted] (4000, 22, 2016/06/30) */ Dear [redacted] , We very much regret for this inconvenience We really have offered you the solution and in the ticket You can reply us in the ticket if you are not satisfied with the solution or you have other ideas Many thanks for your support and kind understanding Best Regards Dresslily Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12227993, and find that this resolution is satisfactory to meBut as of July 5th , nothing has been done on Dresslilys endSo outcome is still not favorable

Initial Business Response / [redacted] (1000, 5, 2016/03/14) */ Dear ***, We want to start by extending our thanks to you for providing your extremely valuable feedback to us We regret any inconvenience or frustration that your experience has caused you We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email? Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ Dear [redacted] Thank you for your feedback I am sorry to tell you that there are many orders in your account Could you please tell us which order and which item you do not like? We will try our best to help you after we checked the detail information Please offer us valid order number or email dress so that we could contact you to check it for you Please kindly send me a private message stating your order number or your account email address Here is link: http://support.dresslily.com/ Thanks for your support and kind understanding Yours Sincerely Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/05/20) */ This complaint as not been resolvedDresslily did not contact me directly and I have not received a refund for the damaged clothing or information on how to return themI have Contacted the Office of the Attorney General about this matterPlease reopen this file or instruct me on how to submit a new complaint Thank youCase #XXXXXXXX

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Dear [redacted] , Thank you your feedback We very much regret issue and are fully committed to resolving it to your satisfaction Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply Could you please answer us ? Once again, we cannot apologize enough for any inconveniences this case may have caused you Thank you very much for your cooperation Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They responded with saying that they already refunded half of my order price (which they did not according to the bank) then they offered to refund the entire price to my store wallet which is completely unacceptable since I will no longer ever shop there againThen they offered to return the full amount and reship the item at their cost (standard shipping 10-days which should be express mailed at their cost) and now today I get a NEW ticket that says they lost my package and are willing to refund the entire amountLike the old ticket and work done to come to any type of resolution never existedI have no idea what is going on and it seems like they don't eitherI never get the same person fro support eitherIt has been weeks since I placed my order, this is absolutely ridiculous! At this point I have no idea what else to do Final Business Response / [redacted] (4000, 9, 2015/11/17) */ Dear [redacted] , Thank you for your response Please keep communication at your support ticket for best solution Thank you for your support and understanding Best Regards Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Dear [redacted] , Thank you so much for your important feedbackWe are always very grateful to hear from our customers We apologize for the issue that you have raised We have noticed that the parcel shipped out by unregistered mail, we can not get the parcel situation from the website Therefore, we need customer to help us confirm the information so that we could contact with shipping company for solution We also contacted the customer to apologize for the delay and offer an accommodation for their troubles and inconvenienceWe feel that this is the least we can do in the circumstances Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from this company is not trueWhen I contacted this company through their website, they responded that I would have to wait until November before they could do anythingThey also said it takes up to twenty five days to receive their merchandiseIt has been over a month Since contacting Revdex.com, one package was received on 10/13/and it was deplorableI ordered two dresses in two different sizes(LXXXXXXXXXXXXXXXX) The collar on the extra large dress was not sewn properlyIt is lopsided and looks like a child was learning to sew for the first timeIt was supposed to be extra large, it is the size of a skirt, and very smallThe other, which is supposed to be a large, will fit a size Please note that I used the size chart in deciding size to orderThe product is defectiveSecondly, this company has not contacted me about shipping problems or to get informationHere is the response I received from them on October 12, 2015: Dresslily Customer Support At :10/12/03:49:UTC Dear [redacted] , We are extremely sorry that you have not received your order yetIn order to solve your issue well, we will advise you request different orders in different ticketOr if you like, we will offer you order status one by oneThis is order LXXXXXXXXXXXXXXXX Please kindly note surface is the cheapest and also the slowest shipping option in the checkoutAs the service is provided by the post office, here are some external factors that will affect your delivery: remote locations, peak season, holidays and Festivals (either in your country or in China), weather and correspondence delay between customs' operations and post office Although most orders sent with this service provider can arrive between and working days, some orders can be delivered up to working days We shipped the order through packages on date Sept.5th and Sept.10thBased on our policy we can offer compensation on date Nov.10thPlease fell free to contact us on date if you haven't received the package, we will offer you the right solution Could you please confirm the shipping address with us? customers: [redacted] , shipping address: NW 40th ct, city: coral springs, state: Florida, zip_code: XXXXX, country: US, phone: XXXXXXXXXX Their response was sent after contacting Revdex.com; nonetheless, their site states 10-days for deliveryThis is the first I ever heard of daysTo have to wait months for a refund is unacceptable and is not the right solutionSince contacting Revdex.com, one of the packages arrived on 10/13/as I stated above and it was not as advertised, but a deplorable sewing job (as stated earlier)Below is my response to Dress Lily: "My shipping address is correct as given: NW 40th CtCoral Springs, Florida XXXXX Phone: XXX-XXX-XXXX First of all, I do not accept your excuses for the packages not being deliveredNever was anything on your website or correspondence before this, mentioned about taking up to daysSecondly, the last order, (LXXXXXXXXXXXXXXXX)which I had delivered to my sister arrived and we were devastated by what we sawThe collar on the dress looks as though a little child was playing with a sewing machine or trying to learn to sewIt was sewn atrociously, lopsided and just plain ridiculousIt is unbelievable that a company would send something like this to an unsuspecting customerIt is supposed to be an extra large, but it is about the size of a small skirtThe second dress in the package is a large and it will perhaps fit a size I was careful in ordering by your size chart, so I know I ordered correctly according to the measurements given thereI would like a refund for this order in the amount of $You are not operating in integrity or truthNothing will satisfy me but to have my money refundedI have not yet received the other two orders, and I am still waiting and hoping that this will not be as the order I just received, a big disappointmentSeriously, days for a resolution is preposterous." Respectfully, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I responded to Dress Lily regarding ticket ATXXXXXXXXXXXI confirmed the addressThe Post office was no helpI do not believe the product was ever sent, nonetheless, they have the opportunity to make good on my order, and they are not doing it Below is my response I sent them: Again, My shipping address is correct as given: NW 40th CtCoral Springs, Florida XXXXX Phone: XXX-XXX-XXXX First of all, I do not accept your excuses for the packages not being deliveredNever was anything on your website or correspondence before this, mentioned about taking up to daysSecondly, the last order, (LXXXXXXXXXXXXXXXX)which I had delivered to my sister arrived and we were devastated by what we sawThe collar on the dress looks as though a little child was playing with a sewing machine or trying to learn to sewIt was sewn atrociously, lopsided and just plain ridiculousIt is unbelievable that a company would send something like this to an unsuspecting customerIt is supposed to be an extra large, but it is about the size of a small skirtThe second dress in the package is a large and it will perhaps fit a size I was careful in ordering by your size chart, so I know I ordered correctly according to the measurements given thereI would like a refund for this order in the amount of $You are not operating in integrity or truthNothing will satisfy me but to have my money refundedI have not yet received the other two orders, and I am still waiting and hoping that this will not be as the order I just received, a big disappointmentSeriously, days for a resolution is preposterousI will now submit a response againI have to do this for each order, it seems Final Business Response / [redacted] (4000, 9, 2015/10/20) */ Dear [redacted] , Thank you for your recent comment We apologize for the inconvenience that have caused We had contacted you for the issue solution at ticket:ATXXXXXXXXXXX and we didn't receive the reply Would you mind to keep communication there so that we could figure out the best solution? Best Regards Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] , Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times and we ask that customers select a shipping method that suits themWe have arranged the full refund to you and sent the email about the detail information via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/04/06) */ Dear [redacted] Thank you for notifying us of your complaint We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction We have followed your case and sent email to you to solve this problem, could you kindly check your account then reply our email? We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is absolutely NOT acceptableI paid $for EACH of the pink blanketsAnd you're going to try to reimburse me for one? NoI don't want another shark blanketI asked to be refunded for all threeAnd 7-business days? I probably won't receive them in time at this point anyway if you did send out new ones for all threeOnly my full refund of $will be acceptable Final Business Response / [redacted] (4000, 9, 2016/04/10) */ Dear [redacted] We want to start by extending our thanks to you for providing your extremely valuable feedback to us We have checked the detail information and the tickets about t your order We are arranging the full refund to your account Please log in your account and check it Thank you for your time again Best Regards Dresslily Customer Service