Dress Lily

Dear *** , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youFor unshipped items [redacted] X 1, [redacted] X 1, [redacted] X 1, in order L[redacted] , we have cancelled and refunded USDto your credit card account.Could you please check it? For the shipped out items, after checking, they have been delivered.The delivery informationcustomers: [redacted] , Shipping Address: [redacted] , city: [redacted] state: California, zip_code: ***, country: US, phone: [redacted] Tracking number: [redacted] ,shipping method: SGDHL,tracking site: http://www.dhl.com/en.html shipping date: November 19, 05:10:30,estimated time: 3-business days, sku*quantity: [redacted] , Christmas Snow Tree Wall Hanging Tapestry [redacted] , Yeduo Hort Santa Claus Hat Chair Covers Christmas Dinner Table Party [redacted] , Christmas Color Lump Tight Leggings [redacted] , Christmas Elk Snowflake Print Drawstring Hoodie [redacted] , Christmas 3D Printed Long Sleeve Asymmetric Dress http://www.dhl.com/en/express/tracking.html?AWB=[redacted] &brand=DHLWednesday, November 29, 2017Delivered - Signed for by PALM DESERT 14: With delivery courier ONTARIO, CA - USA 11: Tuesday, November 28, 2017With delivery courier ONTARIO, CA - USA 10: Monday, November 27, 2017With delivery courier ONTARIO, CA - USA 08: In order to resolve this issue, please kindly confirm the following information:1) Please contact your local post office, stating your name and address.In some cases, post offices may require customers to collect parcels in person.2)Please check with your neighbors and family whether they have collected the item for you Could you please check it again? As you are a valued customer, we can exceptionally arrange a refund for USD for extra compensationCould you please confirm we can go ahead and issue this for you? Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Dresslily Customer Servicehttp://www.dresslily.com/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear [redacted] ,We are sorry that you are experiencing issuesAll of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needsWe have offered the solution and sent the email to you.Please login to your account to reply to usThank you so much for your timeDresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you so much for your review.Please note we have arranged the refund to your payment account not your wallet.Could you please log in your account and check it?Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 8, 2015/12/02) */ Dear [redacted] , We want to start by extending our thanks to you for providing your extremely valuable feedback to us We regret any inconvenience or frustration that your experience has caused you We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email? Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ Dear ***, Thank your for your message. We very much regret issue and are fully committed to resolving it to your satisfaction. I have followed up your case and our team has solved it for you in the ticket. Can you please send us... your reply ? Once again we apologize for any inconveniemce we may have caused. Thank you very much for your collaboration. Best Regards Dresslily Customer Service

Dear ***., Thank you for your important feedback.We are extremely sorry to inform that the shipping company refused to ship your parcel and send it back to us.We have arranged the full refund to you and sent you a message via our Support CenterPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 8, 2016/05/09) */ Dear [redacted] Thank you for your important feedback . We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. For your order [redacted] , we have shipped out, we have sent an email to you... to state the detail information and offered you the solution. could you please kindly check your email? Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation. Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 8, 2016/07/06) */ Dear [redacted] , Thanks for your message. Your order was shipped out on XXXX-XX-XX .As it is long distance transport,the packages may be delayed by various factors.Thank you for your important feedback. We have offered a solution for your case... on email, could you kindly check your ticket and offer us a reply? Yours sincerely Dresslily Customer Service

Dear [redacted] , Thank you your feedback.With the order you have sent to us, we can not check the information on our websiteThis is Sammydress Customer Service.Would you please send us your order number to check the issue for you? Thank you very much for your understanding.Best regards, Sammydress Customer Service Center

Initial Business Response / [redacted] (1000, 5, 2016/05/05) */ Dear [redacted] Thank you for your important feedback We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction For your order [redacted] , we have shipped out, we have sent an email to you to state the detail information and offered you the solution could you please kindly check your email? Once again we apologize for any inconvenience we may have caused Thank you very much for your cooperation Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/07/20) */ Dear ***, Thank you for notifying us of your complaint We have shipped out your order on XXXX-and it is still on the way For this issue,we have contacted you by email with solution,please check it We very much regret that the inconvenience has occurred Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) They quickly returned my money the minute I contacted youThank youYour name carries much weightThank you

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] ,Thank you for notifying us of your complaint.I am sorry to tell you that we did not find your order with the amount of 14.64USD.Could you please offer us the detail order number with the title of"question from Revdex.com"in this link::https://support.dresslily.com/faq/index/index?st=1We regret for all the inconvenience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/04/01) */ Dear [redacted] We want to start by extending our thanks to you for providing your extremely valuable feedback to us We have shipped your order out We have offered you the information in the email, could you kindly check your account then reply our email? Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/11/14) */ Dear [redacted] , Thank your for your message Let me start by apologizing personally for your experienceWe really want to work with you to make this right We have taken care of your complaint and offered a resolution via the ticket center Could you please check your dresslily account and answer to us ? Once again, we cannot apologize enough for any inconveniences this case may have caused you Thank you very much for your understanding Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dress Lily has indicated that they have re-shipped my order (XX-XX-XXXX) as of 11/20/I still have not received my orderThey did make communication - Track # LSXXXXXXXXXCNThe ship time is 10-daysTheir offer was to give a refund, however I selected to have the merchandise resentThank you for looking into this matter for me [redacted] Final Consumer Response / [redacted] (2000, 8, 2015/11/25) */

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] G,Thank you for your important feedback.We have shipped out your order on 2016-06-.The shipping time will be affected due to adverse weather or other unexpected reasons.For this issue,we have contacted you by email with solution,please check and reply us.We very much regret that the inconvenience has occurred.Yours sincerelyDresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Dear Customer, Thank you for your early reply This is sammydress Sopport Center, please kindly contact dreslily We value your patronage and wish to continue serving you in the best way possible Sammydress Customer Service http://www.sammydress.com/

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I was issued a full refund 21 days after the original charge.

Initial Business Response / [redacted] (1000, 5, 2016/05/08) */ Dear [redacted] , Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Dresslily Customer Service http://www.Dresslily.com/

MicrosoftInternetExplorer402DocumentNotSpecified7.8 ?Normal0Dear ***, Thank you for your important feedback.We have arranged the rest refund to your payment account.Could you please log in your account and check it? Thank you so much for your patience.Dresslily Customer Support Team