Dress Lily

Dear [redacted] ,Thank you for your important feedback.Please note that all our items have varying processing times that are clearly marked on the product pageThe time it takes to process an item depends on it's warehouse and stock availabilityWe have arranged the full refund to you and sent you a message via our Support CenterPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/03/22) */ Dear customer, Thank you for notifying us of your complaint We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply? We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenienceWe feel that this is the least we can do in the circumstances Thank you for your time again Best Regards Dresslily Customer Service

Revdex.com: Although they keep stating that you can select your own shipping, they fail to admit that the regular shipping is supposed to be less than weeksThey did refund me, but it is still a company I will not use again because of their failure to admit an error I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/07/14) */ Dear [redacted] , Let us start by extending our appreciation for informing us of this issue One of your order was shipped out on XXXX- We have followed this issue and offered the detail information in the email, could you kindly check your email and reply us? We very much regret that the inconvenience has occurred Best Regards Dresslily Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12290415, and find that this resolution is satisfactory to me.I received a full refund via my payment method

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear [redacted] , Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Dear ***, Thank you so much for your important feedbackWe are always very grateful to hear from our customers First, we want to start by saying how sorry we are about this issue The item can not be shipped out because it can not pass [redacted] checking and we have to contact the customer to replace an item The replacement is preparing shipping, hope you will receive it soon We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention Best Regards Dresslily Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12190538, and find that this resolution is satisfactory to me.They responded to me and said that they arranged the full refund to me, from the item that I received with poor quality and the item I did not receive yet and I will get the refund from to business daysThanks so much for helping me to solve this issue.Regards***

Initial Business Response / [redacted] (1000, 8, 2015/06/30) */ Dear [redacted] Thank you for your important feedback and for letting us about your experience with us.I would like to start off by telling you that we are so sorry about the delay reply due to system updating We have claimed the shipping company for the prcel lost and have applied refund for you,please check your account,you can choose to contact us at http://www.dresslily.com/ [redacted] htm if you hae any further question We value your patronage and wish to continue serving you in the best way possible Best Regards Customer Service from Dresslily.com Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/07/01) */ This company has refunded half my money backThank you for your assistance

I am rejecting this response because: I have only received one dress I ordered an extra large to be sure (one size larger than my size) and it is too small Maybe my daughter can wear it; she normally wears a small, but the dress is so small it will probably fit her The other three dresses they claimed to have sent (they only stopped one dress) have not arrived, and they told me those would arrive by Christmas What they did not tell me is that they were being sent from China, and in sending them a week after I placed the order, there was no way they would arrive in time So far I have paid approximately $110, received a refund of $53.09, I have one dress I received that does not fit, and three dresses somewhere in the world This is ridiculous

Dear [redacted] ,Thank you for taking the time to write a review.We have arranged the refund to you on Jun,13,2017.For your issue,we have sent the email via our ticket systemPlease kindly check it and reply to us .Thank you.Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you so much for your review.Please note the actual delivery time can be affected by peak shipping periods, public holidays, bad weather and other reasons sometimesFor your case, we have offered a solution via ticket, could you please check your email then reply to us?Thank you.Dresslily Customer Support Team

Dear [redacted] ,Thank you for taking the time to write a review.We regret to inform you that your package has been destroyed since no one to receive the package.For your issue,we have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ Dear [redacted] Thank you for your feedback I am sorry to tell you that there are many orders in your account Could you please tell us which order and which item you do not like? We will try our best to help you after we checked the detail information Please offer us valid order number or email dress so that we could contact you to check it for you Please kindly send me a private message stating your order number or your account email address Here is link: http://support.dresslily.com/ Thanks for your support and kind understanding Yours Sincerely Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/03/29) */ Dear [redacted] Thank you for notifying us of your complaint We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email? We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/05/26) */ Dear [redacted] Thank you for notifying us of your complaint We are deeply sorry about this inconvenienceWe will do our best to help you I am sorry to tell you that we can not find your order according to your name and phone Therefore, please connect with us by private message with your order number and stating your issue Here is link: http://support.dresslily.com/ We look forward to serving you in the best way possible Thank you for your time Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They said they couldn't find my order but they took out the payment for the blouseI'm tired of going back and forth with this company that has an F rating! I want my $back ASAP! Final Business Response / [redacted] (4000, 9, 2016/05/26) */ Dear [redacted] Thanks for your message We are really sorry for any inconvenience As you know,we need the detail information to check the issue We can not help you without knowing the detail information about your order Please kindly send me a private message stating your order number or your account email address Here is link: http://support.dresslily.com/ We are committed to providing you with the best service possible Best Regards Dresslily Customer Service Final Consumer Response / [redacted] (2000, 12, 2016/05/27) */

Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Dear ***, We would like to offer our sincerest apologies to you for the issue Our support team have contacted you and offered you the solution in the email,would you please check and reply to it? Once again we apologize for any inconvenience we may have caused Best regards, Customer Service

Initial Business Response / [redacted] (1000, 15, 2015/12/29) */ [redacted] Thank you for your important feedback and for letting us about your experience with us We want to extend our sincere apologies for the problems you have experienced We have offered a solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks Best Regards Dresslily Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ Dear [redacted] We want to start by extending our thanks to you for providing your extremely valuable feedback to us We are really sorry that you did not satisfied with the item you received We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email? Thank you for your time again Best Regards Dresslily Customer Service Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/04/29) */ I do not understand how my problem is solved? I did not get address of Lily company,, e-mai address or any contact infoI would like to get my money back or send this items back I do not any sources to get return label..regards [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.They have refunded me the amount for my return and are asking no further action from me but to donate the items I have been trying to returnThank you so much for your help! I'm so impressed with the Revdex.com and appreciate your work in assisting customers needing intervention with businessesCheers, [redacted]