Dress Lily

Initial Business Response /* (1000, 5, 2015/10/01) */
Dear ***,
Thank you for take your time to write this review, we feel sorry that you haven't received the parcel
You have ordered the parcel at August and we have shipped it out after that
We have contacted you to confirm the
information, would you mind to keep communication there?
If you have any further concern,please contact us at http://support.dresslily.com/
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They said the parcel had been sent out in AugustThat they could not find meTo reconfirm my addressOr it may be sitting up at the post officeI reviewed my information and the address was correctI then stated that the Postal Service would send me a letter stating if I had any parcels waiting on meAnd that I would also confirm and call the post office to double make sure that I do not have a parcel waiting and I do not

Initial Business Response /* (1000, 5, 2016/04/06) */
Dear *** ***
We want to start by extending our thanks to you for providing your extremely valuable feedback to us
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply
our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear ***,
Thank you for your recent comment,we apologize for the inconvenience that have caused
We have canceled the order and refunded you at 22-June,please check your account.If you have any further question,please feel free to contact
us at http://support.dresslily.com/
Thank you so much again for bringing the issue to our attentionWe welcome all feedback as it enables us to continually improve to provide even better service to all our customers
Best Regards
Customer Service from Dresslily.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***We are sorry that you were not satisfied with your orderDresslily provides very accurate product descriptions on all of our product pagesIf you believe however that the item you have received is not as described, or that you
have received the wrong item from what you ordered, please contact us as soon as possible via a ticketMicrosoftInternetExplorer402DocumentNotSpecified?Normal
For your case, we have arranged tthe full refund to you and explained all the information via ticket, could you please check your email then reply to us?Thank you.Dresslily Customer Support Team

Initial Business Response /* (1000, 8, 2015/11/17) */
Dear ***,
Thank your for your message
First, I want to offer my sincerest apologies to you for the issue
Your case has been taken cared of by our support team
Could you please refer to your ticket? We have resolved it there and
we are now awaiting for your reply
Once again we apologize for any inconveniemce we may have caused
Thank you for your support and patience
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/06/15) */
Dear ***,
Thank you for your important feedback
We have followed your case and arranging the refund to you
could you please wait patiently for it?
We very much regret for this inconvenience
Best Regards
Dresslily Customer
Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear Patti,Thank you for taking the time to write a review.We have checked that we have shipped out all your items.For your issue,we have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank
you.Dresslily Customer Support Team

Dear ***, We are really sorry that you did not receive your order.All of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needsFor your issue,we have sent the
email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Dear ***, Thank you for your important feedback.Our products are quality checked before being sent out to our customersWe strive to give our customers the best quality at the lowest prices.All of our items have varying shipping times based on the shipping method chosen by the customer
during check out.We have arranged the full refund to you and sent you a message via our Support CenterPlease kindly login to your account and reply to us there. Thank you so much for your patience.Dresslily Customer Support Team

[redacted] , Thank you for your important feedback.We regret to tell you that your package was returned to us due to the customs issue.We have offered you a solution to your issue via our Support CenterPlease check this and reply
back to usWe look forward to hearing from you,Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/06/28) */
Dear [redacted],
Thank you for your important feedback.
Your order was shipped out on .As it is long distance transport,the packages [redacted] be delayed by various factors.
We have offered a solution for your case on ticket, could you kindly check...

your ticket and offer us a reply?
We very much regret for this inconvenience.
Yours sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The resolution does not state when the order was shipped or when I will receive it; therefore, I want a full refund, since I do not trust this company. I wrote to them and asked them to call me which they didn't and they always send criptic messages back like this one. I want a full refund of $16.36 which is what I paid for this item.
thank you for helping me with this horrible company.
Final Business Response /* (4000, 9, 2016/06/29) */
Dear [redacted],
Thanks for your message.
We have arranged the full refund to your account and sent the email to state the detail information.
Could you please log in your account and check it?
Many thanks for your support and kind understanding.
Please feel free to contact us after if you have any issues.
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 11, 2016/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their refund. That was what I was looking for.
Thank you to Revdex.com for your assistance.
[redacted]

Dear [redacted], We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For item of order [redacted], we have refunded in full USD24.35 to your credit card...

account.After checking, it has been delivered.http://www.ems.com.cn/ems/order/singleQuery_e2017-10-16  10:26:32    YunNanShengKunMingShi KUNMING     Despatch from Sorting Center      2017-10-27  21:19:00    UNITED STATES OF AMERICA USUSJFKA     Arrival at Sorting Center      2017-10-30  07:42:00    UNITED STATES OF AMERICA     Arrival at Delivery Office      2017-10-30  15:28:00    UNITED STATES OF AMERICA US25521     Delivery       If you receive it later, you can keep the item. It's our gift for you.For the above refund, please allow 7-14 working days for the transaction to appear in your credit card account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Revdex.com:
Dress Lily did not offer any resolution prior to your intervention. Yesterday they have offered to issue a refund as a result of your getting involved. I am waiting for my credit card statement ot see if a refund has been issued

Dear [redacted], Thank you for your kind information from the Revdex.com. Have you received the refunding from us? As you are our valiable customer, we would like to send 10USD cash coupon to you as a good will.Could you please confirm it with us if we can go ahead? We hope that the solution we offered you was to your satisfaction.If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2015/11/10) */
Dear [redacted],
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please...

send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service

I am rejecting this response because:
It does not tell me what you intend to do about the order that I placed 11/20/16 and did not receive.  It only talks about your shipping methods and I have no interest in them.  Just refund my money.

[redacted] ,Thank you so much for your review.MicrosoftInternetExplorer402DocumentNotSpecified
?We offer the measurements under product informationI recommend you to refer to the specific measurements and compare with yours before placing an orderAnd all of our items have varying shipping times based on the shipping method chosen by the customer during check out
For your case, we have arranged the refund to you and sent the email to explain the detail information.Could you please check your email then reply to us?Thank you.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/08/19) */
Dear [redacted],
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The parcel has been arrived to you on time and we are willing to help you for the item didn't fit you....

Please keep communication at your support ticket,after we have confirmed this issue,we will provide you for the best solution.
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried and tried to contact them after receiving the items and my order information back to them would not allow me to do so. They did not even come close to sending sizes or what I asked for. I had my size 4 daughter try it on just to see the sizing and it fit her. I asked for Xlg. Only one thing came with a size tag on it and that one 'might' have been close to XLg. The one blouse had threads hanging everywhere and no way would anyone wear it. I just prefer to have this returned for refund as I am totally afraid to take a chance on receiving the right things; and as I stated.,..quality. They did not have anything anywhere with a return for the items. I'm also wondering even if I send it back and pay postage to do so....will they refund my money? I have no address to send it back to them. I definitely do NOT want to have them send me any other items in exchange. I felt they just ran and found anything that was there to send, not caring about the size....or that it was not like the picture that was shown. I guess if I can be sure of getting my money back, I'd like to return this to them but don't want to spend postage on it if I don't. [redacted]

I am rejecting this response because:
My response from Dresslilly on the same day I got your response was the ONLY response I have received at all from them. This was due to you getting in touch with them. Their response simply says that I need to look at the sizing chart to see what size I needed to order. BOTH the blouses say they are XL yet one is too big and the other is so small I cannot get it over my head! I really just want to return these with the assurance I will get a refund. The night light I ordered has NEVER arrived at all yet everything was paid for through my card at the time the order was accepted. Thank you for your mediation.

Initial Business Response /* (1000, 15, 2015/07/01) */
Dear [redacted],
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their...

expectations and we will work towards creating the best outcome that everyone can be happy with.
The delay reply dut to system updating,and we had refunded you at 30-May,please check your account. Please set assured that we will try our best to help customer for the best service for any issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service from Dresslily.com