Dress Lily

Dear [redacted],We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. L1[redacted]261197 For this order,we have checked the detailed information for you. Your order status is "waiting for...

payment". Please note that you can cancel an unpaid order. For this,log into your account here: http://user.dresslily.com/m-users-a-order_list.htm . Select the  unpaid order, you will see "cancel" button beside the order number.Please feel free to contact me if you have any further queries. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best RegardsDresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2016/02/02) */
Dear [redacted],
We would like to offer our sincerest apologies to you for the issue.
Our support team have contacted you and offered you the solution in the email,would you please check and reply to it?
Once again we apologize for any...

inconvenience we may have caused.
Best regards,
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11877836, and find that this resolution is satisfactory to me.

Dear [redacted],We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process. Different shipping methods offer different shipping times and we ask that customers...

select a shipping method that suits them. We have sent the email about the solution via our ticket system. Please kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Dear [redacted],Thank you for your message.We have offered the return address to you in ticket.Could you please check it again?Thank you.Dresslily Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Dear [redacted],We are sorry that you are experiencing issues. All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process. Different shipping methods offer different shipping times and we ask that customers select a...

shipping method that suits them. We have offered the solution and sent the email to you.Please login to your account to reply to us. Thank you so much for your understanding. Dresslily Customer Support Team

[redacted], MicrosoftInternetExplorer402DocumentNotSpecified
?Thank you for your important review.I am sorry to tell you that your package has been returned to our courier due to the address issue.We have arranged the refund to your original account and sent the email to explain the detail information,please check..We very much regret that the inconvenience has occurred.Best RegardsDresslily Customer Service

Initial Business Response /* (1000, 5, 2015/11/25) */
Dear [redacted].
Thank you for your feedback.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply? ...


Thank you so much again for bringing the issue to our attention.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Their response is for me to close claim against them, and then they will refund $. Sounds backward to me, but I'm doing it to get this case closed. Why can't they refund, then when I'm satisfied, I close the case? Here is their solution: We are so sorry you still have not received your order, we will arrange full refund 12.65 usd for you, could you kindly close the case then we arrange refund for you as soon as possible?
Hoping hear from you.
Best Regards
Ruth
Dresslily Customer Service
http://www.dresslily.com/

Initial Business Response /* (1000, 8, 2015/06/30) */
Dear [redacted]
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
The delay shipping depend on many factors and is out of our control. We have replied you for...

this issue and have rfunded you full at 17-June,please check your account.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service from Dresslily.com

Initial Business Response /* (1000, 5, 2016/07/14) */
Dear [redacted] ,
Let us start by extending our appreciation for informing us of this issue.
One of your order was shipped out on XXXX-XX-XX .
We have followed this issue and offered the detail information in the email, could you kindly check...

your email and reply us?
We very much regret that the inconvenience has occurred.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2015/11/13) */
Desr [redacted],
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket.
Can you...

please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company did not read my complaint. I explained that I received the wrong item, and they send me a response saying they sent the seize that was ordered. I was offered a refund and to keep the item. I am ok with that, however, that has not happened yet. I have yet to receive my 2nd item.
Final Business Response /* (4000, 12, 2015/11/17) */
Dear [redacted],
Thank you for your response.
Your case has been taken cared of by our support team.
Could you please refer to your ticket?
Thank you for your support and understanding.
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 14, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company has refunded me $15 from the original $18 and had me keep the product. I have yet to receive my 2nd product.

Dear [redacted] , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For order [redacted], we are sorry for the shipping time.We have shipped out as...

below.The delivery informationcustomers: [redacted], Shipping Address: [redacted] [redacted] shipping method: RUEUB,tracking site: http://www.17track.net/en    shipping date: November 14, 2017 21:41:46,estimated time: 8-15 business days, [redacted] * , Fringed Geometric Plus Size Poncho Sweater http://www.17track.net/en/track?nums=LS164927118CN2017-12-04 17:55[redacted], Delivered, Front Door/Porch, Your item was delivered at the front door or porch at 5:55 pm on December 4, 2017 in [redacted]. 2017-12-04 09:38[redacted], Out for Delivery 2017-12-04 09:28[redacted], Sorting Complete 2017-12-04 08:07[redacted] Arrived at Unit 2017-12-03 00:39ROANOKE VA DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility Have you received it now? As you are a valued customer, we can exceptionally arrange a refund for 10 USD for extra compensation. Could you please confirm we can go ahead and issue this for you? Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Dear [redacted],
Thank you for notifying us of your complaint.
I am sorry to tell you that we did not find your order in our website according to your name and email address.
Would you mind sending us your valid order number so we can check the information for you? Here is link: ...

http://support.dresslily.com/
We really sorry for all the inconvenience.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 9, 2016/04/05) */
Dear [redacted]
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have checked the detail information about your...

order,
We have sent you the screenshot about the refund information,could you please log in your account and check it?Thank you for your time again.
Best Regards
Dresslily Customer Service

Dear [redacted],We are sorry that you are experiencing issues. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. We have offered the solution and sent the email...

to you.Please login to your account to reply to us. Thank you so much for your time. Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/07/20) */
Dear [redacted],
Thank you for notifying us of your complaint.
We have shipped out your order on XXXX-XX-XX and it is still on the way.
For this issue,we have contacted you by email with solution,please check it.
We very much regret that the...

inconvenience has occurred.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They quickly returned my money the minute I contacted you. Thank you. Your name carries much weight. Thank you.

Final Consumer Response /* (2000, 9, 2015/06/10) */
I have been refunded in full. Please close complaint

Dear [redacted] ,Thank you for taking the time to write a review.We have arranged the refund to you on Jun,13,2017.For your issue,we have sent the email via our ticket system. Please kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/06/10) */
Dear [redacted],
Thank you for your recent comment.
We have checked that the shipping method you have used is unregistered mail.It is the slowest shipping and can not be tracked.
We have shipped your order out and it is within the estimate...

date,please wait for it delivery.
If you have any further question,please keep communication at your support ticket.
Thank you for your support and understanding.
Best Regards
Dresslily Customer Service