Dress Lily

Initial Business Response /* (1000, 5, 2015/10/20) */
Dear ***,
We apologize that you haven't received the parcel
We had contacted the shipping company for this issue, and please rest assured that this issue will be solved with you working with us at http://support.dresslily.com/
Hope
to receive from you and help us to improve for better service
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/03/01) */
Dear customer,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer
We have send email to you, could you kindly check your email then reply the email?
Thank you for your time again
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They want me to wait an additional 1-weeksThis the response I received: "Could you wait 1- weeks , please?It will come to your cityIf you do not get it then, please do as follows:Contact or go to the local post office in charge of your area: State your name and your addressIn some cases the post office will need you to collect the package thereOnce you have checked with the post office, let us know the resultIf you do not get the items in the due time, we will give you the solutions."
This is the same response I received a few weeks ago when I first opened a ticket months after the order was shippedOnly before they said I needed to wait after the delivery deadline of 03/to request a refund
Final Consumer Response /* (2000, 11, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company agreed to a full refund and I have received it
Final Business Response /* (4000, 9, 2016/03/03) */
Dear customer,
Thank you for your important feedback and for letting us about your experience with us
We want to extend our sincere apologies for the problems you have experienced
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2015/12/22) */
***
We want to start by extending our thanks to you for providing your extremely valuable feedback to us
We regret any inconvenience or frustration that your experience has caused you
We has followed your case and send email to
you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/07/19) */
Dear ***,
Thank you for your recent comment
We noticed that your order has been delivered
For this issue,we have contacted you by email with solution,please check and reply us
We very much regret that the inconvenience has
occurred
Yours Sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded to them and requested a full refundThe only solution I will except is a full refund in days from today's date
Final Business Response /* (4000, 9, 2016/07/19) */
Dear ***
Thank you for your recent comment
We have arranged the full refund to your account
Could you please log in your account and check it?
We very much regret that the inconvenience has occurred
Yours Sincerely
Dresslily Customer Service
Final Consumer Response /* (2000, 11, 2016/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/10/14) */
Dear ***,
Thank you so much for your important feedbackWe are always very grateful to hear from our customers
We have confirmed this issue and applied refund for you, have you received the parcel?
We had also contacted you for the
apologize caused, and waiting for your reply
If you have any further concern, please contact us at http://support.dresslily.com/
You are the valuable customer to us and we are willing to provide you for the best service
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have only refunded half of the money they owe me
Final Consumer Response /* (4200, 14, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They've still shorted me on the money they owe meI was refunded $for a purchase of $I want a full refund
Final Business Response /* (4000, 12, 2015/10/20) */
Dear ***,
Thank you for your reply
We apologize for the inconvenience
We had refunded you all the payment:
We refund you at 6-October and refund you at 11-October, please check your account
If you have any further concern, please feel free to contact us at http://support.dresslily.com/
Best Regards
Dresslily Customer Service

Dear ***,
Thank you for your recent comment
We have shipped out your order and the delivery information shows the package has been delivered
We have offered you the solution in the email and explained the detail information,please check
We very much regret that the inconvenience has occurred
Best Regards
Dresslily Customer Service

Final Consumer Response /* (2000, 15, 2015/07/29) */
Dress Lilly after numerous correspondence and haggling finally refunded my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11674908, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear *** ,
Thank you for notifying us of your complaint
For this issue,we have contacted you by ticket with solution,please check and reply to us
We very much regret for this inconvenience
Best Regards
Dresslily Customer
Service

Dear ***,We are really sorry for all the inconvenience.I am sorry to tell you that there is no phone in our website,we will improve it in the future.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out
processWe have sent you a message via our Support CenterPlease kindly login to your account and reply to us there Thank you so much for your assistance.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/07/23) */
Dear ***,
Thank you for notifying us of your complaint
We are really sorry that you can not check the order record
We have offered you the solution in the email,please check it and reply to us
Thank you so much for your
cooperation
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 12, 2016/08/08) */
Dress Lilly returned $of the $that I spent when I purchased the merchandise and I finally received my item yesterday August, 6, after almost a month of waitingThank you for your help!

Initial Business Response /* (1000, 5, 2016/07/08) */
Dear ***,
Let us start by extending our appreciation for informing us of this issue
Your order was shipped out on XXXX-.As it is long distance transport,the packages may be delayed by various factors
For this issue,we have
contacted you by email with solution,could you please check it and reply us?
We very much regret that the inconvenience has occurred
Yours sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said hey had responded to me by e-mail with solutionI have received e-mails with same old generic infoThey said I had not paid and to get in touch with paypal and I had already paidI saw no e-mail with a pacific solutionI was told so many different things, I am totally confusedI replied every time to no availI tried using the chat to no availtotally ridiculousIf order is in fact on its way, I guess I can let it go, but keep my complaint current until satisfied.They are trying to say that's it's my fault and that I did not answer my e-mails and I didYou can check that if they actually keep recordsThank you
Final Business Response /* (4000, 9, 2016/07/11) */
Dear *** ,
Let us start by extending our appreciation for informing us of this issue
Your order was shipped out on XXXX-.As it is long distance transport,the packages may be delayed by various factors
We have followed this issue and offered you the solution, could you kindly check your email?
We very much regret that the inconvenience has occurred
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 11, 2016/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have already submitted this same inquiryIt said that I would accept the resolution from dresslillyI have received my shoes, and have recfrom paypalThey can't seem to close this ticket thoughI keep receiving a form letter telling that I have not paid and they will send shoes when I pay????????????? I received one yesterday and one todayTell them to close my file and leave me alone pleaseThank you Revdex.com for you quick response and help** ***

Initial Business Response /* (1000, 8, 2015/10/21) */
Dear ***,
Thank you for notifying us of your complaint
First, I want to offer my sincerest apologies to you for the issue
We had refunded you at the first time after you had contacted us, and we had contacted you for the refund
time
Please contact at http://www.dresslily.com/m-article-id-12.htm if you have any further concern
Thank you for your support and patience
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/06) */
Dear ***
Thank your for your message
We have arranged the full product price to your account
Please log in your account and check it
Once again, we cannot apologize enough for any inconveniences this case *** have caused you
Thank you very much for your understanding
Yours Sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that I received my money backI am just disgusted that I had to work so hard to get it backWhen a business makes a mistake a customer should never have to sufferI will never being buying a item form here again, and I will encourage everyone I know to do the same

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, Thank you for your important feedback.Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a sizeWe kindly ask that customers use their exact measurements
against our chart to calculate the correct size before purchasingMicrosoftInternetExplorer402DocumentNotSpecified?Normal
For this issue,we have contacted you by email with solution,please check and reply us.We are awaiting your response. Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear ***
Thank your for your message
First, I want to offer my sincerest apologies to you for the issue
I have followed up your case and our team has solved it for you in the ticket
Can you please send us your reply ?
Once again,
we cannot apologize enough for any inconveniences this case may have caused youThank you very much for your understanding
Yours Sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
Good morning,
This claim can be closed! They seen my review and issued me a refundThanks for your help and have a great holiday season

Initial Business Response /* (1000, 5, 2015/11/13) */
Dear ***,
Thank you your feedback
First, I want to offer my sincerest apologies to you for the issue
I have followed up your case and our team has solved it for you in the ticket
Can you please send us your reply ?
Once again,
we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your understanding
Best Regards
Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times
and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/10/01) */
Dear ***,
Thank you so much for your important feedbackWe are always very grateful to hear from our customers
We have send the item out according to the order information, for the size issue, please refer to
http://www.dresslily.com/m-article-id-80.htm
We need to confirm this issue and figure out the best solution for customer, but we can not received the reply
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any time
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response until I am able to return all of the items I purchased & get a refund for them
I have received all but one of the orders & as soon as I receive it I will return all items together & hope to receive my refund so I can drop my complaint with the Revdex.com
Every item I have received is so very small they could fit a year old girl & I'm a year old womanPlease give me an address so I can return the itemsI will keep a sweater I ordered as I wore it to a wedding even though it was too smallIt wasn't as small as all the other items
Final Business Response /* (4000, 18, 2016/01/07) */
Dear customer,
Thank you for your reply
We want to extend our sincere apologies for the problems you have experienced
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks
Best Regards
Dresslily Customer Service
Final Consumer Response /* (3000, 25, 2016/04/20) */
I mailed the clothes back to DressLily but have never recieved my money back
I had a stroke in mid January &I'm just now doing better & would like to follow up on this problem
*** ***

Initial Business Response /* (1000, 5, 2015/11/10) */
Dear ***,
Thank you for notifying us of your complaint
First, I want to offer my sincerest apologies to you for the issue
Your case has been taken cared of by our support team
Could you please refer to your ticket? We have
resolved it there and we are now awaiting for your reply
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your understanding
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have yet to receive FULL repayment onto my cardI have not gotten any emails in regards to how this will be fulfilledBottom line, I want my money back now! This is a horrible way to conduct business and I hope your company gets reported to the FBI or a higher power because you are stealing innocent peoples hard earned money
Final Business Response /* (4000, 9, 2015/11/14) */
Dear ***,
Thank you for your reply
We apologize for the inconvenience
We did contacted you at ticket No:ATXXXXXXXXXXX for confirmation, please keep communication there so that we could take further step
Looking forward to hearing from you
Best Regards
Dresslily Customer Service