Dress Lily

[redacted],Thank you for your important feedback.We will reflect the size issue to our manager and improve it in the future.We have arranged the full refund to you and sent you a message via our Support Center.You can keep the item as a gift or donate it to charityPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/01/05) */
Dear [redacted]
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered a solution on email, could you kindly...

check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They had indicated I would receive a full refund +5 dollars for their inconvenience. If this is timely, I agree to these terms.

Dear [redacted],We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. Please kindly review our warranty policy here:http://www.dresslily.com/m-article-id-80.htm  In order to offer you the most appropriate...

solution, could you please indicate to us the following detail:Please give us the product name or item code indicated on the package,and note us the order number Once we receive the information above, we will provide you with an effective solution. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best RegardsDresslily Customer Servicehttp://www.dresslily.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]5, and find that this resolution is satisfactory to me. HOWEVER, it really isn't satisfactory. I just choose to end this complaint. Their response to my complaint was a runaround. All they said is I chose the delivery method (to never receive my item?) They made no attempt to reship the item. They did, finally, issue a partial refund through PayPal. So since I received some money back, I will put this to rest. Thank you for your assistance.[redacted]

Dear  [redacted],Thank you for taking time to write the review.All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. We have offered the solution and sent the...

email to you.Please login to your account to reply to us. Thank you.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/10/14) */
Dear [redacted],
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
The parcel had been delivered and we had contacted the shipping company that they had shipped the parcel to the right...

address.
In this case, we had provided you for the best solution even though we had lost the parcel too.
Please check your support ticket for it.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has offered a refund less shipping charges. They offered a refund or store credit and I have selected refund to my credit card. They quoted 8-15 business days for the refund so only time will tell if the follow through happens.
Final Consumer Response /* (2000, 13, 2015/10/27) */
Dress lily was able to provide a refund for my order less shipping costs. I am pleased by the prompt response I received from dress lily.

[redacted], Thank you for your important feedback.Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a sizeWe kindly ask that customers use their exact measurements
against our chart to calculate the correct size before purchasingWe have sent you a message via our Support Center with the solutionPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/04/15) */
Dear [redacted]
Thank you for notifying us of your complaint.
We are really sorry that you did not received your wig.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have...

followed your unreceived case and sent email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think DressLily is saying whatever they think will get them "off the hook" but I will only be satisfied when my wig has been delivered in the best condition possible. If I accept their response, and the wig isn't sent, then I have another problem on my hands. When I have received the wig in in the proper condition, I will accept the response from them. I thank the Revdex.com very much for helping me. Again, I thank you, [redacted]
but I will only be satisfied when the wig has been delivered, in the best condition possible. I wish there was another choice, such as when it's been delivered satisfactorily to me, I'll be then satisfied.
Final Consumer Response /* (4200, 11, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is what I'd like to have happen. Why don't you resend me the same wig. I don't want to wait forever for a wig that may or may not have actually been sent. This way I won't have to get a refund and resend for the wig. When I receive the wig, I will check on the box which says that I accept the proposed resolution. Thanks, [redacted]
Final Business Response /* (4000, 13, 2016/04/25) */
Dear [redacted],
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/05/26) */
Dear [redacted]
Thank you for notifying us of your complaint.
We are deeply sorry about this inconvenience. We will do our best to help you.
I am sorry to tell you that we can not find your order according to your name and...

phone.
Therefore, please connect with us by private message with your order number and stating your issue.
Here is link: http://support.dresslily.com/
We look forward to serving you in the best way possible.
Thank you for your time.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said they couldn't find my order but they took out the payment for the blouse. I'm tired of going back and forth with this company that has an F rating! I want my $25.47 back ASAP!
Final Business Response /* (4000, 9, 2016/05/26) */
Dear [redacted]
Thanks for your message.
We are really sorry for any inconvenience.
As you know,we need the detail information to check the issue.
We can not help you without knowing the detail information about your order.
Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily.com/
We are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 12, 2016/05/27) */

Initial Business Response /* (1000, 5, 2015/10/20) */
Dear [redacted],
Thank you for your sharing your shopping experience with us, we apologize for this issue.
The are willing to help you to solve this issue, please keep communication at your support ticket.
We will reply you in 24 hours there...

http://support.dresslily.com/
We apologize for the inconvenience that have caused and hope this will set things right.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent an email on 10/15/2015 and an email before that and Noone has responded to those. Why would it change now? Why can I not just get a refund of my money?

Initial Business Response /* (1000, 5, 2015/11/13) */
Dear [redacted],
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a solution in the...

ticket. We are waiting for your reply.
Could you please answer us ?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did reply to them - three times. They did not offer a solution. They just told me to check with the post office. The problem is, they never even shipped it out.
Final Business Response /* (4000, 9, 2015/11/17) */
Dear [redacted],
Thank you for your corresponse.
We are willing to provide you for the best solution, but we need to confirm this issue before that.
Hope you could working with us for that.
Thank you for your support and understanding.
Best Regards
Dresslily Customer Service
Final Consumer Response /* (4200, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response makes absolutely no sense. It's just more delay tactics on their end.

Initial Business Response /* (1000, 5, 2016/04/05) */
Dear [redacted]
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the detail information on email,...

could you kindly check your email? If you have any problem, you can contact us on ticket.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/10/14) */
Dear [redacted],
Thank you for taking your time to write your review. We really appreciate the feedback.
We have taken the amount from customer according to the amount of order. And we never taken more.
There must be some misunderstand between...

us, would you mind to provide us the specific information for this issue so that we could check for you?
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?NormalDear [redacted], Thank you for taking the time to write a review.We have arranged the refund of 31.13USD to your account on Feb,15,2017.Please allow to working days for the transaction to appear in your credit card accountThe exact length of time is dependent on your card issuing bank.Thank you.Dresslily Customer Support Team

Dear [redacted], We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For the 5 items in order [redacted], we can refund USD75 to your original payment...

account.And you can keep the items as gift.Could you please confirm it with us that we can go ahead? Please kindly understand that normally customer needs to return the items to us for full refund.We hope your understanding. Could you please tell us your decision? Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2016/05/03) */
Dear [redacted]
Thank you for your feedback.
I am sorry to tell you that there are many orders in your account.
Could you please tell us which order and which item you do not like?
We will try our best to help you after we checked the...

detail information.
Please offer us valid order number or email dress so that we could contact you to check it for you.
Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily.com/
Thanks for your support and kind understanding.
Yours Sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2016/05/20) */
This complaint as not been resolved. Dresslily did not contact me directly and I have not received a refund for the damaged clothing or information on how to return them. I have Contacted the Office of the Attorney General about this matter. Please reopen this file or instruct me on how to submit a new complaint.
Thank you. Case #XXXXXXXX

Initial Business Response /* (1000, 5, 2016/03/16) */
Dear customer,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any...

customer.
We have arranged refund for you, please kindly wait 3-7 working days then kindly check your original account which paid for this order.
Thank you for your time again.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We'll see what happens. I will wait the 7 days and see if the money is back on the card. We have been seeing all kinds of complaints on multiple media sites that are not good at all about this company. I wish we had seen them before my daughter purchased anything from this company because it would have never happened,she now knows better. It is just so frustrating to see your daughter wait with a passion [redacted] something to arrive that never comes in time for such an important formal event in her highschool life. We will never order anything from this company again and will make sure anyone I know will do the same. WE'LL SEE WHAT HAPPENS IN 7 DAYS.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.They have refunded me the amount for my return and are asking no further action from me but to donate the items I have been trying to return. Thank you so much for your help! I'm so impressed with the Revdex.com and appreciate your work in assisting customers needing intervention with businesses. Cheers,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12211284, and find that this resolution is satisfactory to me. They have in fact just now credited my account. I consider this matter complete. thank you.

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear [redacted],
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a solution in...

the ticket. We are waiting for your reply.
Could you please answer us ?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service