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Dress Lily

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Dress Lily Reviews (542)

Final Consumer Response /* (2000, 5, 2015/04/20) */
Wanted to let you know I finally received my dress from them thank you very much for your help

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear ***,
Thank you your feedback
I want to extend my sincere apologies for the problems you have experienced.We are here to help you
I have followed up your case and our team has solved it for you in the ticket
Can you please
send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response says that they have resolved it through their ticket what was the resolution are they going to send me the product or they going to refund my money again they said that they resolved it but they didn't tell me what it was
Final Business Response /* (4000, 13, 2015/11/14) */
Dear ***,
Thank you for your reply
We didn't remove you, and we had contacted you at both email, please check there
If you have any further concern, please keep communication there
Thank you for your support
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 15, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/11/16) */
Dear ***,
Thank you for taking your time to write your review
Let me start by apologizing personally for your experienceWe really want to work with you to make this right
We have taken care of your complaint and offered a resolution
via the ticket center
Could you please check your dresslily account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you for your support and patience
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are going to refund my moneyI did waste a ton of time on this but at least I will get my money back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11714973, and find that this resolution is satisfactory to me

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***a, Thank you for your recent commentPlease rest assured all the pictures are offered by our suppliers.We have shipped out your order on 2016-08-31,the estimated time is 10-business days.For you issue,We
have offered the solution and explain the detail information on email, could you kindly check it ?We very much regret that the inconvenience has occurred.Best RegardsDresslily Customer Service

Dear ***,We regret to hear that you did not receive your order.Dresslily can be contacted via FacebookIf you cannot reach us immediately, please leave a message and we will get back to you within hours. All of our items can be shipped using varying shipping methodsThe method of
shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/10/27) */
Dear ***,
Thank your for your message
I want to extend my sincere apologies for the problems you have experienced.We are here to help you
Our team has reviewed your complaint and offered you a solution in the ticketWe are
waiting for your reply
Could you please answer us ?
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your collaboration
Best Regards
Dresslily Customer Service

Dear ***,We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times and we ask that customers
select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 8, 2015/11/04) */
Dear ***,
Thank your for your message
First, I want to offer my sincerest apologies to you for the issue
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply
Could you
please answer us ?
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your collaboration
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 15, 2015/11/17) */
I thought the complaint would remain open until November 17th (today)I have NOT received the items nor a refund
Final Business Response /* (4000, 17, 2015/11/18) */
Dear ***,
Thank you for your response
If you have any further concern, please keep communication at support ticket, we will try our best to help you
Thank you for you support and understanding
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2015/09/30) */
Dear ***,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us
We have checked your order information and noticed that you have chosen unregistered mail, it can not get the parcel
situation from the website
We have contacted you the confirmation for the size issue, but we didn't get it
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they JUST emailed me asking for the size informationThat is one of the reasons they did not receive a response, I have not had time2nd reason: I donated the items to goodwillI have no interest in providing them with the size or wasting any more timeI just want it to be known that they rip people off

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, Thank you for notifying us of your complaint.I am sorry to tell you that there is a flight delay about your order.So the shipping information may not update.We have checked the detail information and arranged the refund to your original account.Could you please log in your account and check it?We very much regret that the inconvenience has occurred.Best RegardsDresslily Customer Service

Dear ***,We are sorry that you are experiencing issuesAll of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping times and we ask that customers select a
shipping method that suits themWe have offered the solution and sent the email to you.Please login to your account to reply to usThank you so much for your understanding. Dresslily Customer Support Team

Initial Business Response /* (1000, 8, 2015/09/30) */
Dear ***,
Thank you for take your time to write this comment, we apologize for any inconvenience that have caused
The parcel has been shipped out with unregistered mail, we can not get the parcel situation form the website
But we have
contacted the shipping company for this issue, please keep communication at the support ticket so that we could figure out solution for you
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2015/11/05) */
Dear ***,
Thank you for notifying us of your complaint
First, I want to offer my sincerest apologies to you for the issue
Your case has been taken cared of by our support team
Could you please refer to your ticket? We have
resolved it there and we are now awaiting for your reply
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Let us extend our sincere apologies for the inconvenience.We have shipped out your order on 2016-08-28,estimated time is 10-business days.The shipping time will be affected due to adverse weather or other unexpected
reasons.Your case has been taken cared of by our support team and we have offered you solution in the email,could you check it and reply?Thank you for your support and kind understanding.Best RegardsDresslily Customer Service

Final Consumer Response /* (2000, 15, 2015/09/24) */
Finally received a full refund after months of hounding this company

Initial Business Response /* (1000, 9, 2015/11/10) */
Dear ***,
Thank your for your message
Let me start by apologizing personally for your experienceWe really want to work with you to make this right
We have taken care of your complaint and offered a resolution via the ticket
center
Could you please check your Dresslily account and answer to us ?
Once again we apologize for any inconveniemce we may have caused
Thank you for your support and patience
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2015/09/30) */
Dear ***,
We wish to start off by telling you that we are extremely sorry about the situationWe have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction
The parcel can not be checked because
it is unregistered mail, it will be delivered in time if there is no delay
We have contacted you for the best solution,please work with us at there
You are a valued customer, and we are committed to providing you with the best service possible
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On time was two weeks agoThe order was supposedly shipped 8/Allowing business days (!), the order should have been delivered on or about the 14th of SeptemberIt is already more than two weeks late
The response from the company is indicative of how they do business - no regard for customer satisfaction or acknowledgement of poor serviceSaying your are going to deliver on time - and I'm sure this is a standard response in all situations - when you are already late is not possible, is unrealistic in the face of reality, and a flat out lieYou can't deliver on time and you know itAdmit it
Lastly, they response from the company does not resolve the larger issueIf this were an isolated incident it might look like a reasonable responseHowever, this is a systemmatic issue on the part of the company as witnessed by over complaints this year aloneThere has to be a fundamental change in the way the company does businessThey need to make a clear and demonstrated purpose to improving service by on time, every time deliveries and providing a means of tracking the package
The only way I will accept their response is if they can guarantee I will have my package on or about 9/15/as they claim they will do in the responseToday is 10/Do the math

Initial Business Response /* (1000, 5, 2016/01/05) */
Dear *** ***
We want to start by extending our thanks to you for providing your extremely valuable feedback to us
We regret any inconvenience or frustration that your experience has caused you
We has followed your case and send
email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any email from your company and you have not told me whether or not I am receiving a refund so at this time I do not accept this response
Final Business Response /* (4000, 9, 2016/01/07) */
Dear ***
We want to start by extending our thanks to you for providing your extremely valuable feedback to us
We regret any inconvenience or frustration that your experience has caused you
We has resent email to you, please kindly check missellenp***
Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 11, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have read the email and agree to the 35$ refundIf I do not receive my refund as agreed upon, I will reopen the case with Revdex.com!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12694050, and find that this resolution is satisfactory to me

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