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Dress Lily

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Dress Lily Reviews (542)

[redacted],We are really sorry that our service did not meet your expectation.And there is no phone in our website now,we will improve it in the future.MicrosoftInternetExplorer402DocumentNotSpecified
?For your case, we have offered a solution via ticket, could you please check your email then reply to us?MicrosoftInternetExplorer402DocumentNotSpecified?Normal0We look forward to hearing from you,
Dresslily Customer Support Team

[redacted], Thank you for notifying us of your complaint.I am sorry to tell you that there are items in your account and we have explained the detail information to you.For your issue,we have contacted you by email with
solution,please check and reply us.We very much regret that the inconvenience has occurred.Best RegardsDresslily Customer Service

[redacted], We are really sorry that you did not receive your order.All of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping
method to meet their needsWe have messaged you regarding your casePlease login to your account to reply to us Dresslily Customer Support Team

I am rejecting this response because:
I am not satisfied with this as in the thread I have clearly stated that the credit card I used to make the purchase that I never received has since been cancelled and I am not giving any other card information, I have asked for a refund check, I am working with the credit card company as well but am curious what to do next.

(The consumer indicated he/she DID NOT accept the response from the business.)
Package was refused and PO will return to your company. Not being able to contact you at any of the phone numbers or emails did not work. I would not recommend your company to anyone.
Again I have NEVER received one email form your company.

[redacted] , Thank you for bringing the issue to our attentionWe have shipped out your order on 2016-08-and the item is still on the way!We have followed this issue and offered you the solution in the email, could you kindly
check your email?We very much regret for this inconvenience.Best RegardsDresslily Customer Service

Initial Business Response /* (1000, 5, 2016/07/12) */
Dear [redacted],
We are really sorry for the inconvenience.
We have shipped your order out on XXXX-XX-XX.
As it is long distance transport,the packages may be delayed by various factors.
For this issue,we have contacted you by email with...

solution,please check and reply to us.
Thank you for your support and kind understanding.
Yours sincerely
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/06/15) */
Dear [redacted],
We are really sorry for all the inconvenience may caused.
We have shipped your order out and offered you the detail information in the email..
Could you please check your email and reply us?
Thank you for your important...

feedback.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company in question sent me an email with a link for support, the link is bogus and does not go anywhere. They have no one to speak to,goes straight to voicemail, I believe this sight is a scam
Final Consumer Response /* (4200, 11, 2016/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to use supposed website thru email they sent,it went nowhere.
Final Business Response /* (4000, 13, 2016/06/21) */
Dear [redacted],
Let us start by extending our appreciation for informing us of this issue.
We really have arranged the refund to your account.
Could you please log in your account and check again?.
Thank you for your important feedback.
Best Regards
Dresslily Customer Service

Dear [redacted], We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For item of order [redacted], we are refunding in full USD7.55 to your paypal...

account.Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the item. It's our gift for you. For the above refund, please allow 48 working hours for the transaction to appear in your paypal account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2015/09/09) */
Dear [redacted],
Thank you for take your time to write this review, we apologize for that you have experienced.
The supplier has promised us for the item,but it never did. We feel sorry for not updated the item situation in time due to the peak...

season.
We have contacted you for the better solution at the support ticket, please work with us.
Our intention is simple, to make our customer satisfied with us.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2015/11/05) */
Dear [redacted],
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and offered you a solution in the...

ticket. We are waiting for your reply.
Could you please answer us ?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear [redacted]
Thank you so much for your important feedback. We are always very grateful to hear from our customers.We're very sorry for your concerns and the issues you have raised.
The parcel will be delivered in the estimate date,but...

sometimes it is out of our control.We have claimed the shipping company for this issue and have applied compensation for you,please check the email.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Customer Service from Dresslily.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Gave company verification on physical address. Was told I would be given a tracking # for order but have yet to receive my order or a tracking #. It has now been 90 days since I placed my order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12171329, and find that this resolution is satisfactory to me.

Final Consumer Response /* (2000, 6, 2015/04/23) */
Have received product, however the dress is so short and tight I cannot wear it. Not to mention it has threads all over it. Not sending it back because it took so long to receive. Guess I will file this in a loss. Will never order from this place...

again. Beware buyers.

Initial Business Response /* (1000, 5, 2016/04/06) */
Dear [redacted]
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have followed your case and sent email to you to solve this...

problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is absolutely NOT acceptable. I paid $40 for EACH of the pink blankets. And you're going to try to reimburse me for one? No. I don't want another shark blanket. I asked to be refunded for all three. And 7-15 business days? I probably won't receive them in time at this point anyway if you did send out new ones for all three. Only my full refund of $104.32 will be acceptable.
Final Business Response /* (4000, 9, 2016/04/10) */
Dear [redacted]
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We have checked the detail information and the tickets about t your order.
We are arranging the full refund to your account .
Please log in your account and check it.
Thank you for your time again.
Best Regards
Dresslily Customer Service

[redacted], Thank you for taking the time to write a review.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods
offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/11/10) */
Dear [redacted],
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your...

reply.
Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They responded with saying that they already refunded half of my order price (which they did not according to the bank) then they offered to refund the entire price to my store wallet which is completely unacceptable since I will no longer ever shop there again. Then they offered to return the full amount and reship the item at their cost (standard shipping 10-25 days which should be express mailed at their cost) and now today I get a NEW ticket that says they lost my package and are willing to refund the entire amount. Like the old ticket and work done to come to any type of resolution never existed. I have no idea what is going on and it seems like they don't either. I never get the same person fro support either. It has been 11.5 weeks since I placed my order, this is absolutely ridiculous! At this point I have no idea what else to do.
Final Business Response /* (4000, 9, 2015/11/17) */
Dear [redacted],
Thank you for your response.
Please keep communication at your support ticket for best solution.
Thank you for your support and understanding.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2015/12/06) */
Dear [redacted]
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer....


We have arranged refund for you, please kindly wait 3-7working days then kindly check your original account which paid for this order.
Thank you for your time again.
Best Regards
Dresslily Customer Service

[redacted],Thank you for your important feedback.Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits themMicrosoftInternetExplorer402DocumentNotSpecified?Normal0We
have offered you a solution to your issue via our Support CenterPlease check this and reply back to us
Many thanks, Dresslily Customer Support Team

Dear [redacted], We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. LP1[redacted]113099 We have checked this order for you. Since you are our precious customer, we would like to provided...

the speciao service for you. We have arranged your refund of  17.14USD to your original payment account on Feb 07,2018.As a exceptional offer,  you can keep the item and do not need to return it to us. If you know someone in need or if you would like to donate it to a charity, we would really appreciate it. Attached is the refund information as you reference.Please allow 7 to 14 working days for the transaction to appear in your credit card account. The exact length of time is dependent on your card issuing bank. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards Dresslily Customer Servicehttp://www.dresslily.com/

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Address: No Address Available, Rancho Cucamonga, California, United States, 91730

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