Dress Lily

Initial Business Response /* (1000, 5, 2015/11/14) */
Dear ***,
Thank you for notifying us of your complaint
Let me start by apologizing personally for your experienceWe really want to work with you to make this right
I have followed up your case and our team has solved it for you in
the ticket
Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the merchandiseIt is of very poor quality and I will never order from them againThank you for your response

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0 Dear *** ,Thank you for your important feedback.Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits themThe actual delivery time can be affected by peak shipping periods, public holidays, bad weather and other reasons sometimes We have arranged the refund of 58.3USD to your account ,please log in your account and check it.Many thanks, Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear ***
Thank you for your valuable feedbackWe always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointmentClearly, we did not meet their expectations
and we will work towards creating the best outcome that everyone can be happy with
We always reply customer in hours,but the delay reply this time due to system updating,we have send you an email to solve this issue,please keep communication there,we will fihure out the solution for you
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience
Best Regards
Customer Service from Dresslily.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still are delaying the process to refundAs explained to them times they only responded to me when I contacted youThese are the issues I need addressedAsked if I could just get address to mail back tooNo itemized statement or invoice, asked me to complete a form which I have no access to RMA numbersForm does not have the capability to list all itemsWhy can't I just provide the order number, items and dollar amounts, my personal information and mail to them directlyWhy are they making jump thru hoops without my questions being asked? I just want an address and I will type the above informationThey also have failed to let me know that I will be reimbursed for these six items in full back to the credit card it was charged onI do not want store credit, I want a full refund back to credit card

Initial Business Response /* (1000, 5, 2016/06/03) */
Dear ***
We want to start by extending our thanks to you for providing your extremely valuable feedback to us
We have checked the detail information and sent the email to state the information
Could you please check it and reply
us?
We are really sorry for any inconvenience
Best Regards
Dresslily Customer Service

Dear ***,Thank you for your message.We have received your return items .We are arranging the refund of product price to your payment account.Please check it within hours.Thank you so much for your understanding.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/03/10) */
Dear customer,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us
We regret any inconvenience or frustration that your experience has caused you
We has followed your case and send email to
you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence
Best Regards
Dresslily Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12317794, and find that this resolution is satisfactory to me

I am rejecting this response because:
Because they are no giving me the address to send back the merchandise there are just asking how I got there phone number

Initial Business Response /* (1000, 8, 2015/11/04) */
Dear ***,
Thank you for taking your time to write your review
We very much regret issue and are fully committed to resolving it to your satisfaction
Your case has been taken cared of by our support team
Could you please refer
to your ticket? We have resolved it there and we are now awaiting for your reply
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your understanding
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did contact me but the only thing they said was "is the address we have for you correct?" and "you need to check your post office"I advised them that the address was correct and that there were no packages being held at the post officeThey responded that I would hear from them again within hoursThese two orders were placed on Aug.31st and there has been no way to track them and no response from DressLily until todayThe reviews online for this company are horrible.I should have looked at them prior to orderingI have essentially given up on receiving the goods or a refund and I do not feel that anything will come of their sudden interest that is why I do not want the matter closed yetThank you for your help
Final Business Response /* (4000, 12, 2015/11/14) */
Dear ***,
Thank you for your reply
We apologize for the inconvenience
Please keep communication at your support ticket so that we could figure out the best solution for you
Thank you for your support
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 22, 2015/11/20) */
I received the second of my order s todayI received the first a couple days agoI want to thank your organization for your help in resolving the matter because I have no doubt that I would not have ever gotten the goods without your interventionThe goods are acceptableThe quality is acceptable and seem to be pretty much as represented by DressLilyI will never order from them again though and will warn my friendsThank you again for all your help

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear *** ,Thank you for your important feedback.Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits themThe actual delivery time can be affected by peak shipping
periods, public holidays, bad weather and other reasons sometimes We have contacted you via our Support CenterPlease reply to us there.Many thanks, Dresslily Customer Support Team

I am rejecting this response because:
Yes, I have tried to tell them several times that I received my packages. That isn't the problem. I sent them back to them in December (around the 3rd) and they just keep stating everything except refunding me. I wouldn't complain but it was around $58.00. I even paid extra to expedite the shipping. I see they are telling me they will refund that amount which was $5.38. I don't know what else to do to get them to please refund my money. Thank you

Dear ***,Thank you for notifying us of your complaint.Please note that all our items have varying processing times that are clearly marked on the product pageThe time it takes to process an item depends on it's warehouse and stock availabilityFor your issue,we have sent the email via our
ticket systemPlease kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Initial Business Response /* (1000, 8, 2015/09/30) */
Dear ***,
Let me start by apologizing personally for your experienceWe really want to work with you to make this right
We have contacted you for the missing item but didn't get the reply
And for the item didn't fit you, we also
contacted you and never receive the reply
Would you mind to keep communication at the support ticket?
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2015/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have your emails none of them state any of the information your talking about and I can prove thatI want a refund period can you make that happen I don't want to do business with your company.If you would of taking care of your business I would not be contacting the Revdex.com
Final Consumer Response /* (4200, 14, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not happy with the service quality of product size of clothing or procedures your company provides I would like a refund period tell me what I have to do to get oneI just yesterday on 10/received the other shirt it's no good just like the other shirt I receivedTELL ME HOW TO RECIEVE A REFUND HOW DO I GET MY MONEY BACKYOU ALL SHOULD REALLY QUIT ORDERING THIS STUFF FROM CHINA ITS NO GOODTHANK YOU FOR YOU HELP IF YOU WERE HELPING ME I WOULD NOT OF HAVE TO CONTACTED THE Revdex.comYOUR COMPANY HAS MANY COMPLAINTS ABOUT YOUR CUSTOMER SERVICE AND POOR BUSINESS MANAGEMENT LOOK IT UP ONLINE I DID ALL I WANT IS A REFUND
Final Business Response /* (4000, 16, 2015/10/20) */
Dear ***,
Thank you for your recent reply
We apologize for the inconvenience that have caused
And we had double checked the ticket, but we didn't received the customer's reply
Would you mind keep communication at ticket:ATXXXXXXXXXXX? We will figure out the solution at the first time after that
Looking forward to hearing from you there
Best Regards
Dresslily Customer Service

Dear *** , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For item of order ***, we are refunding in full USDto your credit card
account.After checking, it has been delivered.Tracking number: ***,shipping method: RUEUB,tracking site: http://www.17track.net/en shipping date: September 29, 05:05:23,estimated time: 8-business days, sku*quantity:*** * , Coral Fleece Puppy Pet Antislip Bath Rug http://www.17track.net/en/track?nums=***2017-11-11:49*** ***, SD ***, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 11:am on November 22, in *** ***, SD ***. 2017-11-06:55*** ***, SD 57104, Arrived at Unit 2017-11-18:05*** *** SD DISTRIBUTION CENTER, Departed USPS Regional Facility 2017-11-16:15*** *** SD DISTRIBUTION CENTER, Arrived at USPS Regional Facility If you receive it, you can keep the itemIt's our gift for you.For the above refund, please allow 7-working days for the transaction to appear in your credit card account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards***Dresslily Customer Servicehttp://www.dresslily.com/

I am rejecting this response because:
Absolutely not! It said it was in stock and offered expedited shipping if they did not have it in stock they should have put that on their page and not offered expedited shipping as I said before I paid almost $For these bathing suits to be here in days it's been almost weeks unacceptable!! On top of it before I contacted the Revdex.com I wrote them on the Internet and ask them what was going on it took them almost two days to respond and it that time they said they were out of stock and it take another to days with no response to refunding the money for expedited shipping but if I wanted to purchase something else and there was a difference they would refund it to my wallet they don't even speak proper grammar let alone have any customer service feels I want my refund!

Tell us why here...Dear *** ***, We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For more information about our shipping and insurance policy, please refer to our terms and conditions
here: http://www.dresslily.com/m-article-id-36.htm L***0 Since you are our precious customer, we can provide the special service for you. We can arrangthe PayPal refund of USDto you.As an exceptional offer,when you receive the items you can keep the items and do not need to return them to usIf you know someone in need or if you would like to donate it to a charity, we would really appreciate it. -For credit card refunds, the transaction will appear within 7-business days.The exact length of time is dependent on your card issuing bank. Could you please confirm it with us if we can go ahead? Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards,ShineDresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2015/10/20) */
Dear ***,
Thank you for taking your time to write your review
I want to extend my sincere apologies for the problems you have experienced.We are here to help you
Our team has reviewed your complaint and offered you a solution in the
ticketWe are waiting for your reply
Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Best Regards
Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping
times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Dear ***,Thank you for taking the time to write a review.We regret to tell you that there is no phone in our website ,we will improve it in the future.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out process
For your issue,we have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/05/10) */
Dear *** ***
Thank you so much for your important feedback
I am sorry to tell you that we can not find you order according to your name
Would you mind sending us your valid order number or email address? We would like to assist
you so much therefore contact information is very important for both of us
Here is link:http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2016/05/23) */
I still have not received a refund from Dresslily for the items I never received
Final Business Response /* (4000, 14, 2016/05/23) */
Dear *** ***
Thanks for your message
We wish to apologize for any inconvenience
As you know,we need the detail information to check the issue
Could you please offer us your order number or email address to us so we can check the information for you
Here is link: http://support.dresslily..com/
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
Final Consumer Response /* (2000, 16, 2016/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund received