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Dress Lily

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Reviews Dress Lily

Dress Lily Reviews (542)

Initial Business Response /* (1000, 5, 2015/10/14) */
Dear ***,
Thank you for take your time to write this review, we apologize that you haven't received the parcel
We did shipped the order out, and we found that your address is different from the address in the order
Would you mind
to check the post office that we had provided to you?
Please rest assured that we will figure out the best solution for you with you working with us
Looking forward to hearing from you
Best Regards
Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,We are really sorry that you did not receive your order.All of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method
to meet their needsWe have messaged you regarding your casePlease login to your account to reply to usThank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/06/28) */
Dear ***,
Let us start by extending our appreciation for informing us of this issue
Your order was shipped out on .As it is long distance transport,the packages may be delayed by various factors
For this issue,we have contacted you by
email with solution,please check and reply to us
We very much regret that the inconvenience has occurred
Best Regards
Dresslily Customer Service

Dear *** ***, Thank you for your kind review. We would like to resend the new items to you.Unfortunately,they are our of stock. Then we have arranged the refund 25.79USD to your original payment account on Jan 24,2018.Hope you can receive the refunding from us as soon as
possible.Also we sincely hope you will receive the package from the shipping company soon. Thank you for your kind patience. Best RegardsShineDresslily Customer Servicehttp://www.dresslily.com/

Dear ***,We regret to hear that you did not receive your order.All of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needsWe have sent the email about the solution
via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/11/14) */
Dear ***,
Thank your for your message
First, I want to offer my sincerest apologies to you for the issue
We have taken care of your complaint and offered a resolution via the ticket center
Could you please check your dresslily
account and answer to us ?
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your understanding
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 7, 2015/11/14) */
Dear ***,
Thank your for your message
First, I want to offer my sincerest apologies to you for the issue
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply
Could you please
answer us ?
Once again we apologize for any inconveniemce we may have caused
Thank you for your support and patience
Best Regards
Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,Thank you for your important feedback.MicrosoftInternetExplorer402DocumentNotSpecified
?Normal
Our customer service is available 24/on the livechat and via the ticketsWe reply to all tickets within hours We offer you the measurements under product informationI recommend you to refer to the specific measurements in the product information and compare with yoursWe have offered a solution for your case on the email and explain the detail information,could you please check it and offer us a reply?We very much regret for this inconvenience.Best RegardsDresslily Customer Service

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear ***,
Thank you for notifying us of your complaint
We very much regret issue and are fully committed to resolving it to your satisfaction
Our team has reviewed your complaint and offered you a solution in the ticketWe are
waiting for your reply
Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you for your support and patience
Best Regards
Dresslily Customer Service

Dear *** ***, We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. Please kindly review our warranty policy here:http://www.dresslily.com/m-article-id-80.htm *** For the size issueCould you kindly note us the item number which didn't fit you? For the item isseAs you have mentioned that you have ordered only one,you need to return the others.Could you kindly note us the item number? Once we receive the information above, we will provide you with an effective solution in the next message. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards,***Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2015/10/27) */
Dear ***,
Thank you for taking your time to write your review
We very much regret issue and are fully committed to resolving it to your satisfaction
Your case has been taken cared of by our support team
Could you please refer
to your ticket? We have resolved it there and we are now awaiting for your reply
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your understanding
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/10) */
Dear customer,
Thank you for recent commentsWe take feedback very seriously, and clearly it did not meet your expectations
We want to extend our sincere apologies for the problems you have experienced
We have offered an solution for
your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attentionWe welcome all feedback as it enables us to continually improve to provide even better service to all our customers
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They offered a third of the entire order price back as well as no method to ship backThe price for shipping back to china would be 50+ dollars through ups and I am not paying that out of pocket for a company who notably does not have a reputation to be trusted when more than half of the merchandise is missing and or in holdingThe other half is three sizes to small as well as there are holes and damages in them
Final Business Response /* (4000, 9, 2016/03/16) */
Dear customer,
Thank you for your important feedback and for letting us about your experience with us
We want to extend our sincere apologies for the problems you have experienced
We have arranged full refund for you and we have offered refund ID there
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solutionWe are committed to assisting every customer at any timeMany thanks
Best Regards
Dresslily Customer Service

Dear ***, Thank you for your important feedback.We regret to tell you that we did not receive your items.For this issue,we have contacted you by email ,please check and reply us.We are awaiting your response.Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear ***,
Thank you for taking your time to write your review
First, I want to offer my sincerest apologies to you for the issue
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your
reply
Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your collaboration
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not see anything in he ticket that explains what they will do for meThe only thing I would like done is an address to send the merchandise back but before doing so I want my money back into my accountThat's is what I want and nothing elseIt was a mistake and the biggest head ache to even purchase anything on this website! Never will happen again!
Final Business Response /* (4000, 10, 2015/11/14) */
Dear ***,
Thank you for your reply
We apologize for the inconvenience that have caused
Please keep communication at ticket No:ATXXXXXXXXXXX so that we could take further step
Hope to receive from you there
Thank you for your support and understanding
Best Regards
Dresslily Customer Service
Final Consumer Response /* (4200, 12, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want an address to send these clothes back and I want my refund!

Final Consumer Response /* (2000, 9, 2015/06/10) */
Thank you! They must have seen that I filed a complaint with you and have FINALLY refunded my money
I'm sorry I had to get the Revdex.com involved, but their customer service was a nightmare
***

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different
shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Dear *** We are sorry that you were not satisfied with your orderWe have shipped out the correct size your ordered to you.For your issue,we have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear *** ,
Thank you for bringing the issue to our attention
Your order was shipped out on .As it is long distance transport,the packages may be delayed by various factors
For your case, we have offered a solution via email, could you
please check your email then reply to us?
We very much regret for this inconvenience
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sad thing about this whole experience is after weeks I still have no swimming suit and the event is overAt this rate I will be getting the swimsuit after the summer and will not be able to use itIF it is being shipped long distance, why wasn't that mentioned upon ordering and that it would be at least weeks or more before I would receive this? I have seen this excuse and the exact same email on the review sites for this company so in my opinion they should not be in business to begin withThey had NO trouble taking the money out immediately but then to be so deceitfulShame on themAs I read the reviews it looks like there are sooooo many customers with this same issue so this business either needs to get it together or stop all together
Final Business Response /* (4000, 9, 2016/06/28) */
Dear ***,
We very much regret that the inconvenience has occurred
We have checked the detail information,your package has been delivered
Could you please contact the post office to check your package?
We will offer you solution if you still did not received your package after you have checked in the post office
Thank you for your support and kind understanding
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear ***,
Thank you for notifying us of your complaint
We very much regret issue and are fully committed to resolving it to your satisfaction
I have followed up your case and our team has solved it for you in the ticket
Can you
please send us your reply ?
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email from them asking me to again submit a photo of the shirt, which I have already given themCompany is just wasting time by beginning this whole process from the startThis is extremely foolish as if the shirt fit we wouldn't be in this situationI have already submitted a picture of the shirt to them with all the information they have asked me for and they have already refused to refund my moneyThe shirt is listed as a 2xxl but is not even an american smallNo where on the website does it tell you they are not american sizedAll I want is my refunded or information on how to legally challenge this companyThank you
Final Business Response /* (4000, 9, 2015/11/05) */
Dear ***,
Thnak you for your reply
We apologize for causing the confusion
Please check your support ticket, we did this is to explain, not to ask you for photo
And if you have any further concern, please feel free to contact us there
Thank you for your support and understanding
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 15, 2015/11/13) */
Money was refunded I would like to close this case pleaseThanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as just today I received the merchandise I ordered 11/20/They do not make it clear the merch ships from China and that it can take up to days to receiveDeceptive.*** ***

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