Dress Lily

Initial Business Response /* (1000, 5, 2016/07/22) */
Dear [redacted],
Thank you for notifying us of your complaint.
We have shipped out your order in XXXX-XX-XX.
The delivery information shows the package has been delivered .
We have offered you the solution in the email,please check it and...

reply to us.
Thank you so much for your cooperation.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/04/12) */
Dear [redacted]
Thank you again for bringing these matters to our attention.
I am sorry to tell you that we did not find the order you placed on March 31 in our system.
Would you mind sending us your valid order number or email address? If...

we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Here is link: http://support.dresslily.com/
We will help you to solve your issue after we checked the detail information.
Thank you very much for your kind support in our work in advance!
Yours Sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Order Number LPXXXXXXXXXXXXXXX was mailed on April 1 with a reference number of BJXXXXXXXXXXXXX. The item should have arrived within 7 to 24 business days and it has not. I am getting frustrated with this company, as they say they cannot locate my order information.
Final Business Response /* (4000, 9, 2016/04/18) */
Dear [redacted]
Thank you for notifying us of your complaint.
We are really sorry that you did not satisfied with the items you received.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have followed your unreceived case and sent email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Final Consumer Response /* (4200, 11, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried notifying Dresslily about the order I did not receive. They said to contact them with order number but every time I try to enter the order number it says it is invalid. I am getting frustated.

Dear [redacted] , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For order [redacted], we are very sorry for this long processing time and stock...

issue.It has been delayed due to the hot season.I have checked that we have refunded in full USD13.90 to your original payment account.Have you received it? As you are a valued customer, we can exceptionally arrange a cash coupon for 20 USD for use on your next order. Could you please confirm we can go ahead and issue this for you? Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 9, 2015/11/24) */
Dear [redacted],
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and sent a...

shipping informatin on email, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 11, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just receved my mercidise todaythank you [redacted] XX XX XXXX

Initial Business Response /* (1000, 5, 2015/11/14) */
Dear [redacted],
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket...

center.
Could you please check your dresslily account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dress Lily has indicated that they have re-shipped my order (XX-XX-XXXX) as of 11/20/2015 I still have not received my order. They did make communication - Track # LSXXXXXXXXXCN. The ship time is 10-25 days. Their offer was to give a refund, however I selected to have the merchandise resent. Thank you for looking into this matter for me. [redacted]
Final Consumer Response /* (2000, 8, 2015/11/25) */

Initial Business Response /* (1000, 5, 2016/02/23) */
Dear [redacted]
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and...

send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/02/24) */
They contacted me via email stating they wanted the tracking # for the box of clothing I sent for a refund. I also sent along information on what they call ticket #'s. I kept the shipping receipt, sent USPS on 1/14/16....it was due to be received on 1/20/16 according to my receipt. I sent many request for a refund which was ignored only to be sent a new ticket # within the reply via email. I paid $15.32 to send this package back. Thank you for your interest in my case, but I know now they have many complains from their consumers, and posted complains
Final Consumer Response /* (4200, 11, 2016/03/02) */
I have written two emails to them request the amount they plan to refund me, but I get no reply. Before I can close my case I need to know what and how they plan to reimburse me ? I've checked the site to see if there was any money in my account, but there was nothing. I would like to know the amount and have the check sent to me personally. Thanks for all of your help !
Final Business Response /* (4000, 13, 2016/03/02) */
Dear customer,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have arranged refund for you, please kindly check your original account which paid for this order.
Thank you for your time again.
Best Regards
Dresslily Customer Service

Dear [redacted] , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. We are sorry that you were not satisfied with your order. Dresslily provides very...

accurate product descriptions on all of our product pages. For items in order [redacted] you are not satisfied with, we are refunding in full USD98.60 to your  paypal.You can keep the items and don't need to return to us.For the above refund, please allow 48 working hours for the transaction to appear in your paypal account. However the process for the refund via the paypal case can be failed due to the sysetm reason.If you can trust us, you can close the case and we will process the refund on our side.If no, we will note the paypal case to process it which will take several days.Could you please tell us your decision? Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this  issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2016/07/22) */
Dear [redacted],
Thank you for your important feedback.
We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with...

yours.
We have followed this issue and offered you the solution in the email, could you kindly check your email?
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They gave me a refund minus the shipping charge a stole me I can keep the bathing suits. I can donate them or do whatever with them. I will never order from them again.

Initial Business Response /* (1000, 5, 2016/06/24) */
Dear [redacted],
We very much regret for this inconvenience.
We have shipped your order out.
As it is long distance transport,the packages may be delayed by various factors.
We have arranged the refund to you and state the detail...

information in the email, could you kindly check your ticket and offer us a reply?
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service

[redacted],We are sorry your order has not met your expectationsDresslily offers a days warranty to return the products to us for a refund or exchange
To To know more about it, please review our warranty and return policy on our website:http://www.dresslily.com/m-article-id-80.htm.We have arranged the refund to you and messaged you regarding your casePlease login to your account to reply to us Thank you.Dresslily Customer Support Team

Dear [redacted],We are sorry that you are experiencing issues. All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process. Different shipping methods offer different shipping times and we ask that customers select a...

shipping method that suits them. We have offered the solution and sent the email to you.Please login to your account to reply to us. Thank you so much for your understanding. Dresslily Customer Support Team

Dear [redacted], We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. Please kindly review our warranty policy...

here:http://www.dresslily.com/m-article-id-80.htm  [redacted]  For the size issueCould you kindly note us the item number which didn't fit you? For the item isseAs you have mentioned that you have ordered only one,you need to return the others.Could you kindly note us the item number? Once we receive the information above, we will provide you with an effective solution in the next message. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards,[redacted]Dresslily Customer Servicehttp://www.dresslily.com/   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I received a full refund

Initial Business Response /* (1000, 8, 2015/08/10) */
Dear [redacted],
Thanbk you for your recent comment,we apologize for the issue you have described.
We have tried to get your order information by the email address and the name,but it didn't work,would you mind to provide us the order number...

so that we could check for you?
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I responded to their email request and am waiting to hear back from the company.

Initial Business Response /* (1000, 5, 2015/10/01) */
Dear [redacted],
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
The parcel has been shipped out and we have contacted the shipping company checking...

for this delay.
We had replied you at each ticket and waiting for your reply, would you mind to keep communication there?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received one of the packages. Still missing one package.

Dear [redacted], We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For order [redacted],I have checked that items [redacted], [redacted] and [redacted]...

have been discontinued.Very sorry that we are unable to ship out for you. We can refund in full USD61.51 to your paypal account.Could you please confirm it with us that we can go ahead? Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

[redacted], Thank you for your commentDresslily can be contacted 24/via our Support Center and Live Chat.,we reply to all our customer within hours.And we are arranging the refund of 40USD to your account and we have sent the email to you,please check it.Thank you for your understandingDresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/03/24) */
Dear [redacted]
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered full refund already, we have offered...

refund information and detail on your original account, could you kindly check your email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just recently had to initiate a chargeback with my bank to get my money back. Dress Lily did not initiate the refund process. I have bank statements proving the only reason I received my money back was because I had to contact my bank and file a dispute. My bank placed the $24.92 back on my account as a courtesy due to this dispute. This company is fraudulent and needs to be shut down. They also need to discontinue their auto generated responses.
Final Consumer Response /* (2000, 10, 2016/04/06) */

Initial Business Response /* (1000, 5, 2015/10/01) */
Dear [redacted],
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, we want to start by saying how sorry we are about this issue.
The item can not be shipped out because it can not pass...

[redacted] checking and we have to contact the customer to replace an item.
The replacement is preparing shipping, hope you will receive it soon.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/06/24) */
Dear [redacted]
Let us start by extending our appreciation for informing us of this issue.
We have shipped all your items out and we noticed that your order has been delivered.
We have offered a solution for your case in the email, could you...

kindly check your ticket and offer us a reply?
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/06/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund of the money I paid for the shorts and am very appreciative of it however their email says the shorts were delivered but they were never received so I'm not sure what is going on with that situation and I hope that they are able to locate their merchandise