Dress Lily

Dear [redacted] , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For order [redacted], we are sorry to hear that you haven't received it.After...

checking, it has been delivered.Could you please check it as below:Tracking number: [redacted],shipping method: SGDHL,tracking site: http://www.dhl.com/en.html    shipping date: September 29, 2017 17:16:26,estimated time: 3-10 business days, sku*quantity:[redacted] 1 , http://www.dhl.com/en/express/tracking.html?AWB=[redacted]&brand=DHLWedne...⇄ October 04, 2017 Delivered - Signed for by FERNLEY 12:45With delivery courier [redacted], NV - USA 10:27Arrived at Delivery Facility in [redacted] - USA [redacted], NV - USA 10:00Departed Facility in PHOENIX - USA PHOENIX, AZ - USA 07:02Transferred through PHOENIX - USA PHOENIX, AZ - USA 05:09 Have you received it now?Once we get your confirmation, we will offer the solution for you soon. Since you are our valuable customer, we are refunding USD20 to your original payment account.For the above refund, please allow 7-14 working days for the transaction to appear in your credit card account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]0, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2016/05/08) */
Dear [redacted],
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Dresslily Customer...

Service
http://www.Dresslily.com/

Initial Business Response /* (1000, 5, 2016/03/02) */
Dear customer,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any...

customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please do not close because not resolved. I received an email from them that they sent 2 pants, I responded that I received 1 pair and I want to return because they look used and don't have a label on them. They said what did box look like and I said no box only small plastic envelope and was unable to upload pics on their system. Let me know if I can upload through Revdex.com to show them.
Final Business Response /* (4000, 17, 2016/03/15) */
Dear customer,
Thank you for your important feedback and for letting us about your experience with us.
Please kindly tell me the foreign transaction fee then I will check it with my TL.

Hoping hear from you.
Best Regards
Dresslily Customer Service
http://www.dresslily.com/
Final Consumer Response /* (4200, 19, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response I received from the company is that the foreign transaction fee is because of my bank but my bank says that it's the company. I don't think it's right that I be charged a transaction fee to get a refund.

Initial Business Response /* (1000, 5, 2016/02/18) */
Dear[redacted]
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We...

have arranged refund for you, please kindly wait 7-25 working days then kindly check your original account which paid for this order.
Thank you for your time again.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/10/28) */
Dear [redacted],
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please...

check your dresslily account and answer to us ?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did accept the business' offer, but who know if I'll actually get the item. That's what I'm worried about. I will wait to see if I receive the item then I will close this complaint.
Thank you
[redacted]
Final Business Response /* (4000, 9, 2015/11/05) */
Dear [redacted],
Thank you for your reply.
Hope you will receive your parcel soon.
If you have any further concern, please feel free to contact us.
Thank you for your support and understanding.
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 11, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received the item. Terrible customer service, will never ever order from them again.

I am rejecting this response because:
The business already offer me a full refund. I mailed back all merchandise. I have receipts and pictures. For some reason after the offer was made all correspondence was erased from the forum.

Dear [redacted] , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For the 3 items in order LL1710071711049554 , we can refund USD80 to your original...

payment account.And you can keep the items as gift.You don't need to return the items to us.Could you please confirm it with us that we can go ahead? Please kindly understand that normally customer needs to return the items to us for full refund.We hope your understanding. Could you please tell us your decision? Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Dear Bonnie , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For item of order L1705031945010088 , we are refunding in full USD19.37 to your credit...

card account.Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the item. It's our gift for you. For the above refund, please allow 7-14 working days for the transaction to appear in your credit card account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2016/07/25) */
Dear [redacted],
Thank you for your important feedback.
We have shipped out your order on XXXX-XX-XXand XXXX-XX-XX
and it is still on the way.
For this issue,we have contacted you by email with solution,please check and reply us.
We very...

much regret that the inconvenience has occurred.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/10/14) */
Dear [redacted],
We are so grateful for this feedback. It means a lot to us.
And we want to start by offering a personal apology to the customer affected.
We had applied refund for you for this issue, and contacted the supplier for avoid...

the similar issue happen, have you received the refund?
If you have any further concern, please contact us at http://support.dresslily.com/
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dresslily has blocked me from saying anything on Facebook. I am still in the process of getting back a refund. I am hoping that the Revdex.com will get a response back from Dresslily. I afraid if I accept that nothing will be done about my refund. I want other people to know that this company is a Fraud.
Final Consumer Response /* (2000, 15, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got a refund that was owed to me. I wish I had never ordered from them and I would have my $56.??. I do warn others that to not order from this company because you will get merchandise that is not what is showing and you might not get your order.
Final Business Response /* (4000, 13, 2015/10/28) */
Dear [redacted],
Thank you for your reply.
We apologize for any inconvenience that have caused.
We had noticed that you closed the ticket, and we can not contact you.
And please provide the refund prove to your card bank.
Thank you again for bring this to our attention.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/04/12) */
Dear [redacted]
Thank you for notifying us of your complaint.
We are really sorry that you did not satisfied with the items you received.
We very much regret that the issue has occurred and are fully committed to resolving it to your...

satisfaction.
We have checked the detail information,there are 3 orders in your account,.
Could you please tell us which order you have issue?Here is link: http://support.dresslily.com/
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2016/05/09) */
Dear [redacted]
Thank you for your important feedback .
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order [redacted] , we have shipped out, we have sent an email to you...

to state the detail information and offered you the solution.
could you please kindly check your email?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

[redacted] ,Thank you for notifying us of your complaint.I am sorry to tell you that we did not find your order with the amount of 14.64USD.Could you please offer us the detail order number with the title of"question from Revdex.com"in this
link::https://support.dresslily.com/faq/index/index?st=1We regret for all the inconvenience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/10/14) */
Dear [redacted],
Thank you for your recent comment, we apologize that you haven't received the parcel.
We has contacted you to confirm the information so that we could figure out solution for you with shipping company, please keep...

communication there.
If you have any further concern, please contact us at http://support.dresslily.com/
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear [redacted],
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for...

your reply.
Could you please answer us ?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service

Dear [redacted],
Let us extend our sincere apologies for the inconvenience.
We have shipped out your order on 2016-07-12,and the shipping time is normal.
We have followed this issue and offered you the solution in the email, could you kindly check your email?
Thank you for notifying us of your...

complaint.
Yours Sincerely
Dresslily Customer Service

Dear [redacted], We regret to tell you that we did not receive your order.All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process. We have state the detail information in the email via our ticket system. Please...

kindly reply to us .We are awaiting your response. Dresslily Customer Support Team

I am rejecting this response because:According to postal tracking information tracking number 95[redacted]62Items were received if company is stating items not received by customers when tracking shows items received then perhaps post master should be notified of postal fraud

[redacted], Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping
times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team